Do NOT come here! Biggest scam company I've ever come across. There's an Enterprise down the street that's actually an honest company. Someone hits my car, but luckily the driver is responsible (which is not something I can say about Rent-a-Scam here) and reported the accident. As such, their insurance company agreed to cover all of the costs of the repair and rental car. Despite this, I was forced to provide a credit card but was reassured that it was just a formality. Three days after I return the car my credit card is charged for $151. Can't believe they lied straight to my face. I called them immediately and was told by a guy named Micah, "oh yeah I see you returned the car on time and there wasn't anything wrong with the car, I'm not sure why you were charged - let me talk to my manager". I get a call back the next day that they would provide a refund. This was March 23, over a month ago and no sign of a refund. I have called again and the same guy Micah said to e-mail the manager because for some reason he doesn't know how to e-mail himself (the company is clearly all around incompetent). E-mailed the branch manager, James Ney, and no reply. It's been a month - I shouldn't have to beg for my own money, lol. If anyone has been in a car accident and has had to file an insurance claim, you know the process for getting insurance to pay can take weeks. I was already weeks without a car. I had to ask coworkers to pick me up and take me home. So to add insult to injury on an already awful situation, I'm out $151. Way to go, Hertz. You've successfully scammed me for your own selfish benefit. I hope everyone else reads this and stay away so they can avoid renting from a seriously shady company. read more

Very BAD ! DO NOT come here. I rented a car on February, but they made a big mistake, they charged me 2 times. Well, That's okay. I called them again and again, but 5 months passed, I didn't get the refound Wtf ? Only money in their eyes ? B#%ll@×s#: /t??? read more

HORRIBLE experience at Norwood Location by Kendra (RUDE)will never Rent there again.. Then after speaking with customer service online, They wont even have rep call me to discuss!!!!! See below excerpt from FaceBook.. Hertz Hello, thanks for reaching out to me. Could you please send me a direct message with more information so we can take a look into this? Thank you! -Justynne FB DM Link: m.me/hertz Hide or report this Hertz Hertz Like · Reply · 44m Geffrey Theriault Geffrey Theriault can u call me directly? Edit or delete this Like · Reply · 42m Geffrey Theriault Geffrey Theriault so I respond to you guys to tell you about my experience and I get this below Unfortunately, we cannot make or receive calls as a social media team. When you have time to send us these details, please send them to us here so we can review your concerns. Thank you. -Zach Edit or delete this Like · Reply · 35m Geffrey Theriault Geffrey Theriault Enterprise from now on what a mistake read more

I rented a vehicle that had just had an oil change and the Hertz mechanic failed to do it properly. Oil lEAKED/SPILLED all over my driveway. Hertz contracted a company to remove the oil from the driveway but it just made it worse and spread the oil all over the driveway. The oil was brushed deeper in so that I had to have my driveway seal-coated 3 times and it still shows up. Hertz paid the seal-coating company for the first application and then closed the case because supposedly the case has to be closed in order to pay my contractor. They said they would re-open the claim after the winter when the second application was to be put on and it would be paid for. It was too cold to do the second application so we had to wait a season for warm weather. Now I have had to have two (2) more applications of the seal-coat and I just received an email from the Legal department stating they will not pay for it. That is $1600.00. Legal will not respond to my calls or emails. Why should I have to pay for the damage on my driveway due to their error??? I have tried to reach the local manager, district manager and legal and all have ignored my calls and emails I was told it would be taken care of and now it is not. I have referred many customers to Hertz but now I will have to seek out another rental provider unless the Executive and Legal team decides to do the right thing and pay the bill for the company that seal-coated my driveway. read more

Hertz Rent A Car - Once the driveway dried the oil stayed and also cracked due to the oil cleaner they used - Car Rental Near Me - Norwood, Massachusetts

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When I received my charge card statement, $200 was added to my bill for insurance I refused!! They check the car in the garage and expected me to just leave. I waited till I got the hertz guy's check that the car was ok. When I got the Hertz charge on my credit card bill, it was $200 more than explained to me- insurance I did not want and surcharges.!! A total scam operation!! read more

Three words for the 5 star rating Ham - il -ton; awesome guy. Hamilton was professional, courteous, and quick with the check in and check out. If corporate Hertz is reading this; if 1/4ths of the employees at the DFW Airport had his work ethic, you may not need kiosks to do what live employees should have no problem doing or have as many 1 star reviews. read more

My wife reserved a van to move her mother from NY a coupe of weeks ago. The reservation was for june 26. This way we could bring her bed with us and didn't have to rush buying a new one. We received a call from them on Tuesday the 22nd saying that they were not going to have a van available because Amazon rented all of the vans. So, if Amazon wants something the rest of the people have to suffer. I always thought that when you made a reservation they wouldn't give it to someone else. read more

Literally listening to some man in the back room on speaker phone talking about going to the gym in some slang language. I am only here because the rental they gave me has no windshield wiper fluid, needs an alignment and has no working car charger ports. They seem to have no concern for safety and don't respond with any sincerity. The woman just wiped her snot on the keys and tried to give me them with no care in the world and acted horrified when I asked her to clean them with her hand sanitizer. Thankfully another male came in and helped me test every charger and filled the windshield wiper fluid in the replacement model so I could be on my way. Buyer beware .. read more

The worst service I have ever received and I'm a Hertz Gold Member! Safe to say I will be switching to Avis & Enterprise for all my future rentals! read more

I rented a car at 1 pm in the afternoon on August 5th from Hertz in Norwood MA. I returned it first thing when they opened on August 7th. They charged me for a full days rental for the 7th. I told them I didn't feel comfortable leaving the car in their parking lot overnight because I am responsible for the damage which is why I waited til they opened first thing in the morning. The crappy Hertz rental place told me well you're already getting a huge break going through insurance. They said a 2019 Nissan Versa is normally $90 a day.....yeah right for a compact piece of garbage. Mike at the rental place also said because I physically returned it when they opened in the morning its another full days rental. I suggest you rent elsewhere. Try Enterprise they'll pick you up. read more

What a delight. I was renting a car while my car was in the body shop and expected typical, impersonal service. I could not have been more wrong. The driver, Reggie, who picked me up was warm and friendly, and parked in a spot that he felt would be easy for me to access while I did the paperwork inside. Once in the door, Garrett greeted me warmly and took time to go over my options helping me chose the options that fit my need. Amazingly, when I returned the car, the driver who had picked me up a week before noticed me in the lot, gave me a big smile and asked how it had gone,,,,The experience was capped off by Will, a college senior, returning me to my car and chatting about much enjoyed working with that Hertz team. Wow. I've rented dozens of cars from many agencies....but never has such a warm, efficient and personable experience. read more

My experience with this Hertz location was bad. I went there looking to rent a car for about 3 weeks while mine was getting fixed. They first gave me a car that was not clean on the inside and trashed on the outside. I brought it to the car wash and paid for it myself to get cleaned. When I returned the car I told them I brought my dog in the car for 5 minutes to bring her to the kennel while on vacation. I figured I would be honest. There was a couple hairs on the carpet and they insisted to charge me $50 for a full detail because they apparently don't have a vacuum that can clean dog hair. Now, if I was putting the dog in the car everyday, I would have no problem paying. But I wasn't. Complete BS. I highly recommend renting a car from another company. I will never go to this location or company again. read more

Today me and my girl had a reservation at the Avis location in Norwood the location was supposed to be open at 9 o'clock for us to pick up our vehicle we waited there until somebody came around 11:15. We was on the phone with Representatives that hung up on us and didn't give us no Solutions one of the representatives names with Tammy she told us that if we didn't like the way that they conducted their business that we could go somewhere else I find that very rude and disrespectful we choose to spend our money on you guys because we want to we don't have to we could go to the competition but we choose to go to you guys and that's the way we get treated people!!!! read more

Hertz Rent A Car - Car Rental Near Me - Norwood, Massachusetts

The absolute worst car rental company and Stephanie provides very poor customer service... so my insurance co. Reserved a rental for me at hertz I went to the office in Dorchester but they were out of cars they called around and most only had compact but I was looking for bigger as my insurance covered up to $45 a day which is the highest with an insurance claim. So the Norwood Office claimed they had plenty of options to choose from for bigger cars however when I get there and she finds out it was through an insurance claim all of a sudden they only have compact cars available although there were plenty parked out side she kept insisting each one was on hold for someone else she tried to give me compact cars that were smoked in and just had a nasty attitude all around . I ended up with a very small Nissan compact at $23 a day and was told I could trade it when something bigger came back I had it for a month and was never called to come back to trade it after I dropped it off and alll was ok then three days later I get a nasty message from Stephanie that the car was smoked up so she charged my card an additional 300$ after the 150$ deposit she was only supposed to take but ended up double charging me. First of all I don't even smoke I've had 9 rentals in the past 2 years and have never been accused of smoking up a car. Sadly to say it's been 2 weeks and they took 600$ from me and haven't returned a dime when I wasn't supposed to be charged a penny except for the 150 deposit which should have been returned to me after the car was returned. In my opinion this location sucks as long as Stephanie is in charge read more