I had the most heartening experience at this agency yesterday…read more I was looking for an address nearby to pick up my grandson at his school bus. My gps was not showing a map in the cloudy, rainy weather and I could only remember some landmarks during my arrival by taxi the previous night. Also, I couldn't find the high beam on the rental car. Initially, I went to the gas station on the corner. They're supposed to help travellers in distress, right? They heard my problems and sent me across the street because "there was a car rental agency there which could help me" ( not mine as it happened this time). So I walked in for help at Hertz. Trevor at the front desk, greeted me pleasantly and asked how he could help. He recognized the street name I wanted; pulled out his cell phone to confirm directions ( 2 minutes from there if you knew the way). Then he put on his cap and walked over in the rain with me to my car, parked literally by the front door of the gas station, and showed me where to turn on the car lights. Before he left me he reviewed my route and reminded me that we had just over-ridden the automatic lights. I would have to switch back when I arrived. It was a perfectly competent, helpful and generous effort. This Hertz agency defines a good neighbor. I am happy for the people who live here. I got to my grandson's bus on time.

Be aware: Routine False Fuel surcharge…read more On repeated vehicle drop offs, especially on weekends when one cannot speak to a person, they charge for additional fuel even when the car is returned full. This is a regular practice at this site and I avoid renting from them.

This Enterprise location blamed me for damage to the vehicle (stow-n-go clips in a minivan). They…read moreare now sending debt collectors after me. Do NOT use this location. They will try to scam you. They rushed me in and out during the pickup and drop offs. This didn't allow me to properly inspect the interior. They filed a claim against me through my insurance carrier. They strategically got a quote JUST below my deductible. My insurance told them they cannot prove it was me and denied the claim. I will never use Enterprise again (this location or not). And I learned my lesson to not let them rush you during the pickup and drop off. Document everything, take pictures and videos.

Customer service is horrendous at this location. There's an overwhelmed big gay black man that…read morehandles everything behind the desk but has no personality whatsoever to truthfully be dealing with the public. I myself am a gay woman but I have respect for people in the business world. There are ways to speak to customers that apparently he was never taught to do. He for sure would make anyone uncomfortable and never return here for any service. I won't! And I'll make sure that anyone I know never ever rents a car from this particular location ever again that's how rude he was! I would give 0 stars but that wasn't an option.

Rented a car a few weekends ago and while it was a fairly efficient process (which is so rarely the…read morecase with car rentals) and I appreciated them upgrading my car... I received a car with 2/3 tank of gas, basically no oil in it (warning lights began flashing within in hour) and zero tread on the front two tires. Clearing no one had ever bothered rotating the tires on this car. But what really killed me was the oil... how do you give someone a car without checking that?

cancelled without prior Intimation…read more I had a confirmation but when I show up the clerk outright refuses to give. a vehicle saying there are no vehicles available. says it's my job to confirm again before the scheduled time. just wasted time and money to get here and go back.

SHOUTOUT TO DYLAN who was the best rep we could ask for. He upgraded us because we were early to…read morepick up our car and was one of the nicest most respectful agents we've ever dealt with. Gave us all the information on the car, gave us all the feedback on which car is best for our trip and was incredibly honest and kind the entire time. We need more workers like this who actually care for their jobs and want to help people feel comfortable in renting a car. Thanks for everything man! We really appreciated it. Hope his management sees this!

very patient and friendly. Great experience!! Great price…read moreconfident in my decision. Great selection of quality cars. No bullshit on the lot.

My experience selling my GT3 RS to George was extremely frustrating. Once a scammer always a…read morescammer. Before the sale, I spent considerable time on FaceTime walking him through the car in detail. I showed him the condition of the vehicle, answered all of his questions, and even offered to have a pre-purchase inspection (PPI) performed before finalizing the deal. He declined and said he was comfortable moving forward. The transaction took approximately five days to complete. At no point before payment did he express concerns about accidents, paintwork, or any major issues with the vehicle. After taking possession of the car, the story suddenly changed. He began claiming that the car had been in an accident, had paintwork, and had numerous other issues. He then started asking for money back because he believed he had paid too much for the vehicle. What I found most telling is that when he expressed these concerns, I immediately offered to unwind the deal entirely and provide a full refund in exchange for the car. He declined. If the vehicle truly had all of the serious issues he claimed, accepting a full refund would seem like the obvious choice. The car left my possession covered in full PPF. After he began removing the PPF, additional claims started appearing. Despite the extensive list of alleged problems, the total repair bill from Porsche was reportedly only around $1,500. For someone claiming there were major undisclosed issues, that amount certainly tells a different story. Another concern he raised involved the engine and overall condition of the car. However, the over-rev report reportedly came back clean. Once again, the facts did not appear to support the claims being made. There was also confusion regarding Apple CarPlay. He insisted that the car should have come with factory-installed CarPlay. I explained that 2016 GT3 RS models did not come equipped with Apple CarPlay from the factory and that the system in the car was an OEM-style retrofit that I personally installed. Despite this explanation, he continued insisting I was wrong. I eventually sent him information confirming that 2016 GT3 RS models were not equipped with factory Apple CarPlay. At that point, I suggested that before accusing someone of misrepresenting a vehicle, it's important to fully understand the model being purchased--especially when dealing with high-end Porsches. During the 1.5 years I owned this GT3 RS, it was never involved in an accident and was never painted to my knowledge. I represented the car honestly, answered every question, offered a PPI before the sale, and even offered a full refund after the sale. Based on my experience, I would encourage anyone buying or selling a vehicle to document everything, conduct all inspections before completing the transaction, and make sure any concerns are addressed before money changes hands. This review reflects my personal experience. Others can evaluate the facts and draw their own conclusions.

I'm so happy to have this rental car location nearby. My wife was without a car for two weeks so…read morewe ended up renting cars during weekdays so she could drive to work. This location was so convenient and easy to work with, we had positive experiences.

I just picked up my rental and I will have it for the next 4 days. Avis was a few bucks a day less…read morethen its competitors so I decided to try them . I have been using enterprise for the last few times a rental has been necessary lately. I was pleasantly surprised when I was upgraded from my economy to a ford SUV. I was impressed how clean the interior was , cleanest rental I have ever had. The check in was quick and efficient and they even offered SiriusXM radio which I didn't need but would be great for a long trip. I am not sure if they offer to pick you up but I didn't need this service today. Definitely a great place to rent a car in Lansdale.

Jen Castellano is very sweet and will do whatever it takes to more than satisfy her customers. She…read moreis truly great at what she does and is a pleasure to do business with. I recommend her to anyone that needs a car rental!