I have gone through so many car rentals, I can't believe I've never gone through budget before. Is…read morenow my go-to for sure. AND they actually have kind helpful customer service representatives! I've worked that job before and it is not for the light of heart. Kemeya helped us, was kind, we had some laughs, there was no wait, and kindness. Something I've never experienced renting a vehicles go Kemeya!!!

This is worst car rental place I've ever experienced. There is an Arabic/mexican short man that…read moreworks on fridays. Nasty attitude & low quality service. Didn't have any cars & called security on me because I began recording him after he insulted me. Yesterday was my 3rd time there, the first time he forced me to pay for coverage

Everyone was nice and I easily extended my reservation multiple times over the phone. The bill was…read morescary, but that's because I had the car out for over a week. Linda shuttled me home, she is the coolest! She made my day by being kind and friendly :)

I have rented from Triangle Rent A Car on many occasions for our catering business and everyone of…read morethe experiences have been seamless! They are professionals, the vehicles are always clean and ready to go when I arrive for my pick up, and they are less expensive than their competition with much better service!

Blaine gave our group a fantastic customer experience and singlehandedly saved our trip. After…read morereserving a 12-person van over one month in advance with the Durham location, not one of 6 other locations in the area could honor our reservation or were willing to assist with a solution. Blaine stayed 15 minutes late for us, handled our reservation smoothly, and was an incredibly nice and helpful person. If you come to Enterprise, ask for Blaine to assist you!

I came to rent a car and wanted to add my sister as a driver. We always rent together, and she uses…read morean American passport and an international drivers license because she lives abroad. Not only did they not agree to rent to her, they walked away with her documentations to a back office and disappeared for a very long time. It is not OK to take people's legal documents!When I asked for the manager to come out of the back office, the woman who was helping us said that she was the manager. She went in the back to get a verification from someone else; that person should've come to the front. Taking a person's passport away, is unsettling to say the least. When I mentioned it to the woman who had the passport and driver's license,she says "there's cameras everywhere." Well I could've rented the car alone. I needed the other driver. Well, this may have been the issue with this particular location, I will never rent from Enterprise again I went to another company.

Came in on separate occasions, and both times Tyron was excellent in helping me get the vehicle I…read moreneeded on short notice. Great customer service at this location

This is my second rental pick-up at this RDU airport location over the past 90 days. The Rental…read moreCounter Agents are very engaging and professional. When you complete the counter work, the guys on the lot, who assign your vehicle are equally engaging. If you have a vehicle preference, they go out of their way to accommodate it. Even after flight-delays and issues in the airport, this Enterprise Team makes you feel SPECFIAL!

Best experience renting a car, the employees were freindly and helpful. Jawad was the best rental…read moreagent, I will go back for his excellent service!!

I would love to leave a zero star rating... I booked online for a car at Dollar at the RDU site and…read morepaid on line and received my confirmation. On arrival to pick up the car the line was long as was the wait time. When it was finally my turn the clerk didn't want my confirmation number, told me that I had reserved the Managers Special and what car would I like. I told her I had already paid for a compact size car. She then informed me that the managers special meant they pick the car which was fine but the least expensive which is what Id paid for would be a fully electric vehicle. We were visiting family in Fayetteville, unfamiliar with the area... no idea of where to charge an electric car and definitely not at our families home, she said they took a long time to charge as well. So, ended up spending twice as much money on a car I could have gotten cheaper anywhere else. A TOTAL SCAM is what I got. The clerk said they have a lot of electric cars... thus the scam.

I actually rented from Budget at this location, but I doubt that the experience would have been…read morevery different since they seem to operate as one business. Anyway, EVERYTHING about this rental with the exception of the car itself (which was fine) was underwhelming! First, they didn't have the car that I reserved. Second, I needed something with a hatch back (since I had a big cardboard box to carry with me that wouldn't fit in a sedan's trunk) and they tried to put me in a sedan. When I told them that wouldn't work, they told me that the sedan was the only car that they had available and that I should at least go and look at it. Which I did and it wouldn't work. So, I called the 800 number to see if they could help. They told me that since the contract had been opened, that they couldn't help me; that I would have to deal with the location. So, I went back in and told the lady, who couldn't have seemed to care less about my issues, that the sedan wouldn't work, she miraculously came up with a Ford escape...which worked fine. They told me that the car had a full gas tank, which it didn't. Also, when I wanted to add an additional driver (my son who rents from them all of the time) they insisted that he come in with me to show his driver's license. When I told them that I would be picking him up in a different city, they insisted that we go to a local location to show his drivers' license.....this was ridiculous! He rents from them frequently and they have his information on file. We offered to email a copy of his drivers license and they said no! It was against their corporate policy...I say BS! Anyway, the location looked Ghetto and the clerks did the bare minimum that they had to do...overall, not a very good experience!

Do not rent a car here I paid for the rental went to pick it up, the employee was rude and acted…read morelike she did not care. Called customer service for a refund they were rude also. No sense of responsibility from neither of them. Out of a rental and out of my money. Total scam

Read the reviews, they are correct. I live 1 mile from this location. Call them and they say they…read morehave a mid size SUV ready to go. They will pick me up in 15 minutes. Says they will call. 5 minutes later another guy calls and says "are you flexible? I only have 1 car (not an SUV) and it just went to another customer." Why did you bother to tell me you had a car ready to go? Just be up front and say you don't have any cars.

Great location and customer service. I've had to rent from here twice in one week. One trip to…read moreCharleston, SC the second to Hilton Head, SC. Alison and CJ were very helpful with my accommodations, and I was also offered an upgrade. I declined because it was just me, but it was offered. Each time I've rented a vehicle it was a quick and simple transaction. I will definitely rent from here again. Thank-you!

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

What excellent customer service. Megan was very professional and was able to meet my car rental…read moreneeds. I look forward to working with them again in the future.

From the owner: A Xpress Rental Cars provides late model, low mileage vehicles on a daily or long term basis. We…read moreoffer competitive rate and friendly, home town service.