Talk about horrible customer service! Just because you're understaffed doesn't give the right to…read morebe rude and a jerk. Save yourself a headache and go with another company who will appreciate your business! The manager sucks!

This is hands down my favorite enterprise. The one on melrose and Williamson rd are terrible. They…read morealways provide me a clean car that doesn't smell like cigarettes. The employees are always really sweet to us, and I'm never ignored they always get to me as quickly as they can. We appreciate this enterprise for our travels!!

Not a very honest location. I hope no one gets billed for damages that occured on their lot because…read morethey left the windows down on a rainy weekend. This car was at the Hertz lot in Salem, Va on Valentine's Day weekend.

They canceled my reservation 2 hours before I was set to pick up the car. Don't understand why I…read morecan reserve a car when they don't have any to give out. Do not waste your time here, not even attempting to reserve one online from them.

Our enterprise one-day car rental earlier this month from this location was completed in a timely…read moremanner and satisfactory. No issues with picking up or dropping off. The substitute for our requested vehicle was also acceptable. Office staff were knowledgeable. An overall good experience.

The gentleman who took my reservation lied about everything except the time I would return the…read morevehicle. He quoted me the wrong price and when I mentioned his lack of remorse for all that went wrong such as being lied to about the vehicle, being lied to about the price, and being lied to about the pick up time, he called me hostile. Refused to give his name, and hung up in my face right after telling me to go to another company. I went to another company. Lucky for me he forgot to cancel the reservation so I put in a complaint about his service. I will never use that store again.

I needed to rent a car for a few days while my car was in the shop. None of the car rental agencies…read morein the area seem to have very positive reviews on Yelp, and so I came here expecting the worst. I was very pleasantly surprised. The rental process was seamless, and everyone I dealt with was professional and courteous. I only ended up needing the car for a couple days, and it ran fine without any issues. I returned the car a day early and ended up being charged significantly less than what I had been expecting to be charged. I see now that most of the negative reviews here are very old. Personally, my experience was very positive, and I would not hesitate to rent from this location again.

Everyone there was great to work with. Very friendly, helpful, cared about me the customer and had…read morea positive attitude. Plenty of cars to pick from. Offered to give me a ride home when I returned the car. Would definitely recommend and rent from them again Thank you!

New location, new management, AMAZING! They truly cater to you and go above and beyond what they…read moreneed to do in order to make their customers happy. You best believe I will be back, time and time again! Thank you!

Just wanted to post a review as nothing seems to matter this branch,had a passenger van reservation…read moresince June 10th, updated and confirmed on July 10th, set to pick up at 9 am on July 18,got a phone call at 5:15 PM on July 17 stating they did not have a van for me,reason was other's had reserved prior than I had,also had recalls for the 3 vans sitting on lot,offered an SUV which done nothing for our situation as we needed a 12 passenger van,the person at the counter and who made the call(Ryan) was very short,agitated and unhelpful, called back on Saturday morning July 18th with hopes something had changed,it got worse, same person, hung up on us twice,called customer support,no response, called again, still no response, no help,no apologies, this is the worst customer service for a business I have seen,oh and the person at the store was a manager trainee, do not use them for any of your rental needs, horrible service, oh and to add,apparently on Saturday morning our van was totaled in an accident, ok rant over ,good luck