Worst experience ever. Please. Do. Not. Get. A. Reservation. Here. My flight arrived around 11PM. We had a reservation. Me along with others had the same story. We had a reservation. But no one was at the desk. Other brands said the desk person left because they ran out of cars. We had to uber to our place for the night. Then we ubered BACK TO THE AIRPORT. Thank gosh they had cars in the morning but.. never again. read more

To give some peace to who need it, because we read the comments and is scary lol. We have an amazing experience, super fast, nice car, no line. read more

Worst customer service I have ever experienced!! The line is long and mixed with budget rental car. The counter people are rude and made me go back in the long line even though I had everything I needed the first time around. All of the other combines other than Avis and Budget were empty, book with them! read more

Very dirty and scratched car. I filled the tank right outside the aiport and was unethically charged $19.20 for refueling. This was unquestionably the worst car rental experience ever. read more

Avis Rent A Car - filthy car - Car Rental Near Me - Sarasota, Florida

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10:30 reservation. Waited in line inside 1ht 15 min. Waited outside another 10 min. Poor management. Everyone was professional and friendly but the wait was ridiculous. read more

Friendly staff. Very quick experience. I was in and out with everything that I needed without any issues.

The biggest ripoff out there!!! Quote you one price on a car, get a totally different bill later after you return the car!!! Call up 3 different Avis customer service reps , they all say something different!!!! Stay away from this ripoff company!!!! read more

As an Avis Preferred member, I was very disappointed with this experience. First, we were charged $67 for an additional day but we returned the vehicle at 8:55AM -- five minutes before the time we were scheduled to return it. Because Avis mistakenly thought we returned it late, they also charged us an extra $26 for our additional drivers. We were also disappointed by the vehicle selected for us. The vehicle had clearly not been inspected before being handed off to us. The button covers to the remote had fallen off, and thus the buttons were not responsive. There was also a visible chip in the windshield which was very dangerous. Furthermore, the backseat had missing headrests which were nowhere to be found in the vehicle. I reached out to socialinfo@avis.com and received the reply in the attached screenshot. No acknowledgement of the extra $67 charge at all. Certainly an unacceptable attempt at a resolution. If this is the level of service that Avis provides, then unfortunately I will be seeking out other rental car providers in the future. read more

Avis Rent A Car - Key with missing remote button covers--buttons were also unresponsive - Car Rental Near Me - Sarasota, Florida

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Terrible experience. I reserved an SUV weeks in advance and they ran out, not a problem. As the person helping me was looking for something similar, he grabbed keys to a GMC "Denali". The guy next to him, Michael, was extremely rude. He told the man helping me that it is for people with reservations and I just mentioned that I had a reservation. He looked at me and said "not for something like this, this is a "Denali"". Michael, I know what a "Denali". So I left with a minivan, and no discount for the changed vehicle. The lady who took the rental at the end of my trip was very nice. However, Michael needs schooling in customer service. read more

If I could give a negative 10 I would. this place was horrible. I had a rental car saved with a $300 deposit that they told me in writing that I would pay. On the day of pick up well, we get there, and this lady tries to charge us not only seven hundred fifty, but it included 250 extra in case something happened. Well, my credit card didn't have that amount to charge. They would not take cash. So we were stuck in the cold without a car On the day of our trip that we were going to leave, we will never, ever ever use Avis Rental cars again and I will tell everybody. I know, and I will post it on Facebook. I hope you go out of business. read more

Our car smelled like an ashtray. When I called to let them know and see what could be done, they told me to get a car wash. I asked to speak to customer service and they were not kind. They offered me one free day rental but the code didn't work for the same size car I had. Ridiculous read more

I recently rented a car from an Avis/Budget store that I had been using for about 10 years for my annual trip to New England. This was the most horrible car rental experience of my life. I reserved a VW or similar car and pr e-paid, What they tried to give me was an F-150 pick-up truck for an added charge. My wife called ahead, just because she had a feeling, and got them to give me a car. It was a 46000 mile malibu with bald tires and almost every side of it had dings. The clerk said that this was an upgrade. The clerk was extremely unfriendly. I will not rent from Avis again even though I have been renting cars from them for over 50 years. I think the entire company Avis/Budget will be out of business in a year. read more

Preferred member so going to the desk and getting keys took all of 20 seconds midday end of December. Finding car and getting out of the lot was a breeze. When I returned the car there was someone right there to check me out and give me a receipt. The car was fine but it looked like it has condensation issues-like water had gotten behind the climate controls and there were some dings on the outside of car. I took a video of everything, mileage readings, gas level, etc. as I always do in case an issue arrises, but that has never happened with Avis. read more

Two hours plus wait in line to pickup a reserved car. This is unacceptable. Signage was confusing and had people in incorrect lines. Need to do better with automation and turn times between customers. They are still Printing here on dot matrix printers. Needs and update into current technology. read more

Avis Rent A Car - Long lines - Car Rental Near Me - Sarasota, Florida

We flew into Sarasota fl with a reservation from avis for a rental. When our plane landed and we went to the counter to pick up or rental they informed us that there was a $100 dollar deposit. To make a long story short we were $34 dollars short on the card but had cash and they would not accept the cash. So for $34 we were left out in the cold and no way of going at 1am at the airport. So just be aware that avis does not inform you of this deposit and if you don't have it you will be left in the cold. read more

I booked a standard SUV reservation but unfortunately we had issues with it so I had to come back to the airport to exchange it but Deandre made the process quick and pain free. I was in and out within 20 minutes. Thanks guys! read more

I have no issue with the rental agent however the SUV that we were provided for the rental in Sarasota was not clean. The windows and outside mirrors were very dirty. The car itself did not look like it had been washed. I think the quality control on cars 'ready for rental' needs to improve at Sarasota Avis. Otherwise customer service will be a sore point for Avis in Sarasota. read more

I prepaid for a rental car for the weekend. When I got my final receipt, they charged me more than what I prepaid. When I turned the car in, I told the attendant that the tank was full, and he verified this. However I got a $15.99 charge for fuel service on the final invoice. After calling customer service, they agreed to refund the charge. This is exceptionally poor service and is frequently done by Budget/Avis. Beware of these false charges. read more

Total waist of time if you have preferred status to have car waiting of food to front of line they completely ignore that here. Be smart book with Hertz next time. Your car will be waiting for you outside just hop in like it's is at all other Avis around the county except here. read more

Avis Rent A Car - Waste of time use Hertz next time - Car Rental Near Me - Sarasota, Florida

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Our flight arrived maybe a half hour early on a Sunday afternoon. The airport was, at best, moderately busy. Baggage pick up was speedy. The rental car counters, in a row opposite the carousels, all had customers and a couple of folks waiting. Except Avis. I got in a line with 60+ people in it about 20 minutes before my pickup time. I got to the front of the line an hour after my "confirmed" pick up time. Sometimes only 1 person was helping customers. Mostly it was two. When I got to talk to an agent, they (unbelievably) didn't have the full sized car I reserved. I had to suggest they upgrade my at the same price. I tried to give the agent my confirmation number. He said, "what do I want that for?" They assigned me a vehicle and we walked outside to the car lot. It's nice its convenient and doesn't require a shuttle bus ride. But the Avis lot was jammed, stalls and drive aisles alike. It was a demolition derby style free for all. There was no space to inspect the car for damage. Employees were rudely barking orders to move. I didn't, until we thoroughly inspected the car. The car itself was ok. I'm dreading having to return the car first thing tomorrow morning. read more

Just picked up a car at Avis in Sarasota airport. Terrible experience with the sales associate Lawanda. She has an attitude and was not helpful at all. I will never use Avis again. read more

I will never rent a car from Avis again. My experience at the Sarasota International Airport was inexcusable. There were two lines, Avis and Budget. They weren't clearly marked so I stood lin line towards the Avis counter. I walked up to the attendant and showed him my reservation code only to be told I was in the preferred customer line. So, I walked away and signed up for the preferred program, stood in line again, and was told by the same attendant that I needed to do so 24 hours prior. Mind you, there were two employees. The wait was close to two hours long. I refused to burn my vacation waiting for my pre-reserved rental car. I walked down to the Enterprise, Alamo, and National counters. there were no lines and I immediately received a car. I called Avis, explained the situation, and was declined a refund. While I understand the cancellation policy, I also expect respectful and within reason wait time. I suggest that you reserve with another company. I'd give this negative stars if possible. read more

Worst avis location in the U.S. Left car at 5am in lock box with Avis employee sitting ten feet away in parking lot booth. Thinking "all is well." Not; my shock fueled by outrage to, late that night ( - not seeing the receipt online/emailed which should happen within a short time of leaving key - I called AVIS customer service around noon and was assured "all is well") -NOT! My receipt the next day, showed car turned in at 11pm! Incurred one extra day charge and late fee. These people are incompetent thieves. thankfully national customer service corrected the attempted theft. read more

Absolutely join the Avis Preferred program. Sunday evening, the clerk was helping one customer and there was another one waiting in line when I stepped into the "Preferred" rope line. She stepped away from the one customer, checked my ID, handed me my paperwork and car keys, and I was headed out to the lot in all of 30 seconds. To quote Charlie Sheen, "#winning" The car was about as far away from the airport as you can get and still be in the rental lot, but it was clean and it was fully fueled and as a 2015 with 8000 miles on it, in good shape. I would rent from these folks again. read more

Avis Rent A Car - Avis at SRQ - Car Rental Near Me - Sarasota, Florida

Very rude and disrespectful company. I rented a car and was given a totally different one. The agent that did not seem to be from US said I could have left without a car. This is what we get now from a U.S. business? Will never rent from them again. read more

3 hours for preferred. 6+ for everyone else. One guy at the counter and he had to run outside for keys several times.

What's the point of making a reservation on App weeks ahead - Avis preferred and having to wait 30+ mins to get to the counter because no cars are ready? Very disappointing read more

I would never rent car from Avis in Sarasota airport again. Waited an hour in line...... two counter people on a busy Saturday. When I returned to the airport..... I saw the same line waiting for their cars read more

HORRIBLE SERVICE/CAR!!! My mother rented a car from here today and it broke down on her 15 minutes after leaving the airport!!! When she called, the lady said it's not their responsibility and they wouldn't be able to accommodate a new rental for up to 4 hours! The lady then suggested that my mother take the car to a auto shop so they can see what's wrong and that Avis will reimburse her for up to $50!!! PURE PSYCO. When the tow truck finally got to her, they said they see this kind of stuff all the time. They said that most of the time these car dealerships won't change the oil, tires, breaks, etc. Do not go here you will be disappointed. read more

The size of the line is incredible. And this is not a one time deal due to weather. Same story every week. The rental car situation in Sarasota has gotten so bad, you are probably be better off flying into Ft Myers or Tampa and dropping off here. read more

Avis Rent A Car - Long wait @ Avis SRQ - Car Rental Near Me - Sarasota, Florida

Horrible several hours waiting time to pickup a car. Stay away and don't waist your valuable vacation time! One of clerks just left and never returned leaving a very long line of people waiting! Photo of empty boot attached. read more

Avis Rent A Car - Of empty register, no clerks and long line of people! - Car Rental Near Me - Sarasota, Florida

The woman helping us was perfectly pleasant and courteous, but there was something clearly wrong as Avis was the only car rental company in the Sarasota Airport with a super long line that wasn't moving. Apparently 2 people had no-showed at work that day, so they had trouble turning around the cars and giving them to customers. Somebody had apparently been waiting for their car for over 2 hours, and I saw an Avis employee yell at him. We ended up waiting 30 minutes, which isn't bad considering, but it was only because we had Avis preferred. Stay away guys, you've been warned. read more

DON'T TRY AND RENT FROM AVIS! Apparently they don't understand what a reservation means! Reserved a car months ago and the manager of this place calls me the night before I was to pick it up and tells him he has no cars and to call customer service. I call customer service and they are going to make another reservation for me at another location, but can't guarantee they will have any cars. This company needs to go back to school and study the word reservation. read more

We rented in Sarasota last week. There was some warning light on. No one would in local office would pick up for us to talk to about it. The windows were filthy the gas tank was not full and there was someone else's used coronavirus mask in our car. That's beyond disgusting. When we returned it, we showed them the issues and clerk at Sarasota shrugged her shoulders and said oh we will tell them to clean it. I've waited on hold 1/2 hr or more multiple times to speak about this to them. Today I was disconnected twice. Passed onto someone else once and disconnected again. The rental was not cheap and these issues are not acceptable. Your customer service also is terrible. Someone should pick up the phone. read more

Wish I could give Zero stars. Charged me without my permission in the middle of my rental. Overcharged at the end with no justification. Has taken a week plus to get someone to even listen to our issue and they still have $300 of my money they overcharged. read more

We rented in punta.gorda FLA. Pur flt arrived 3 hrs late at midnight. Only 6 people in line.and it took me, 5th in line over 1 hr. Then the vehicle was wrong. Pd.for premiuim.elite suv, got offered a mitsubishi something that was.not big enough for our luggage..had t0 go back in amd wait for new paperwork.to get a kia something STILL NOT A PREMIUM.SUV. key fob.door.entry did not work the entire trip. The whole experience was terrible! I will not be using or reccomending Avis again read more

Absolutely terrible. please do not waste your time even if you can save a couple dollars. Just arrived in Florida last night to this disaster. Had to wait 2 hours in line for rental car that I had already booked and paid for thru website. Total disaster use Enterprise. read more

Have been standing here for too long already. I'm in the preferred line and have not moved in 40 minutes. This is beyond ridiculous.

Deserves zero stars. Budget (owned by Avis) gave us a dirty car with torn seats, a hole in the bumper and only half a tank of gas. Only after the man at the desk cursed and yelled at us first and said he would "give us an upgrade" because we waited an hour for him to figure things out. We were the only people there so it wasn't a matter of understanding, we waited so long because the guy at the desk refused to look at our booking information and kept stopping to tell us he could cancel it all if he wanted to. Oh and don't bother with the phone number they give online because in his words "yeah it was disconnected like four years ago". read more

Horrible company and horrible customer service. I rented a car for one day - dropped it off just like I should have - Avis was closed so I had to drop my key in their drop box at the Santa Barbara airport. Got to florida and realized I dropped my personal key in the box and I had their rental key. I immediately called them. Over the course of 5 days, I called customer service 15 times or so and could get no help, called the Santa Barbara location over 30 times and they never once answered. I did overnight their key back to them and they still have my very expensive Jeep key, which I cannot get without contacting the Santa Barbara location, who will not answer the phone. I was charged $1,400 in bogus charges for a car that was on their lot the entire time, but Santa Barbara had no idea what was going on because they never answered the phone for me or for customer service. Now customer service says they are valid charges! DO NOT RENT FROM HERE!! read more