The guy that works the counter at dollar at the Sarasota airport (on May 16 th at 4pm) has to absolutely be the slowest counter person I've ever experienced at a rental car company. It takes him forever to get through each person, and as I stand here .... the line is 15 people deep. Some of these people will be on this line for well over an hour! read more

Excellent (new) car, nicely cleaned. Don't go here if you're in any sort of rush. Got through the counter line in 5 mins. Then like 20 mins to get the paperwork for the car we reserved. Then a half hour waiting to pick up the car. Would definitely come back here. Perhaps with a good book and movie for the wait. read more

I frequently rent cars, but usually from other companies. I always get gas close to the airport on the way to return my rental. When I picked up my rental, I was told I can get gas within 10 miles from the airport. I got gas within about 3-4 miles. I have the receipt, so you can see the time and distance. I returned my rental with full tank, the same number of miles available to drive as I received it. I have the photo. I received an email, stating that I was charged $16.47!!! This is wrong! Per agreement, I got gas within 10 miles (3-4 miles) and the charge per mile is $0.393, which would be 16 times less than I was charged. I contacted customer service. They apologized for the wrongful charge and said it will be removed. It has not been removed. I can see why Dollar Sarasota has 1.5/5 rating. read more

Definitely need to schedule more check in staff. Over an hour wait in line and each check in taking 25 to 30 minutes, even with reservations. read more

I do not even have my car yet and already I am pissed. Reservation does not have my member number and they claim cant add. Then I wanted to add a day but the web-site says cancel and rebook but then I lose my $400 deposit. Now Dollar just said they cant extend because of car availability but I can book a new reservation with no issues on availability. They on line agents lie I can only imagine what it will be like when I get me car and try to return it. read more

Leaving this rating because I had travel delays with no way of getting a hold of you. I tried looking for an email, chat, I called your 1-800 number and they said they can't reach the front desk but I need to call and press "5." 5 doesn't work... I tried Priceline and they don't have your number. I tried thrifty and experienced a similar result. All I want to do is let you know that my pickup is delayed due to flight delays. I do not know how you can be open for business with no way for your clients to reach you. Spent 5 hours of my delay trying to reach someone and all I hit was dead ends. Hope my rental is still available when we get there. Would be nice to be able to get a hold of you and plan the rest of my week. read more

I would like to congratulate Dollar Car Rental at the Beadenton-Sarasota International Airport location for the service I received when picking up my car. I was very well attended to by the employee Makenna. Even though I don't speak English very well, the attendant was extremely patient and very polite in helping me! Congratulations Dollar Car Rental for delivering great customer service to your customers. Luciana Pinto read more

Absolutely the worst rental agency. Booked the managers special and when I got to the counter, the Indian looking Kenny G black haired dude was ignorant. Told me they only had electric vehicles but he was able to upgrade me to a gas vehicle for an additional charge. Car was not clean outside and had Dents on the fender. I had them mark the damage with a sharpie pen. So, for an 8 day rental for a ford suv, piece of crap car the charge was over 625.00 I suggest you look at other rental agencies before using them. They are a rip off !!!!! read more

Never again. Didn't have the car I reserved when I got there, gave me an inferior car and charged the same (whatever), but after I got home and received the final bill I noticed they charged me to refill the tank (over $100). I only drove the car 45 miles and refilled it just prior to returning! Trying to dispute or even get in touch with anyone from Dollar has proved impossible. Never again Dollar (or Hertz I guess who owns them). read more

My first rental there while my car was in the shop I reserved a "pick em" type of reservation. When I got there the dollar rental agent (of course) said that there weren't any cars in that class. So I had to upgrade at a higher price. I returned my car rental today to Dollar only for them to charge me an exterior cleaning fee of $100. I've owned (Independent contractor) an Avis rent a car years ago and know what dirty is. We never charged anyone for exterior or interior cleaning unless they obviously smoked in the car. The car wasn't dirty on return and I don't smoke. This place is highly unethical and I would suggest renting from Enterprise or maybe Avis. Hertz, Dollar are the same here so assume if you rent here (Sarasota Airport) that they WILL find a way to charge you more. read more

We picked up a car at the Newark, NJ airport. The bluetooth and Apple Car play didn't work. Then I got on the highway and when I reached 60 mph the entire car started shaking. I was en route to Stamford, CT. My daughter helped me call customer services (since hands-free calling was not an option) and I was told I could go to the HPN airport in White Plains to exchange my car. When I got to HPN I was told they only had 1 car and it was all electric. I had no way to charge an electric car (nor had I ever driven/charged one). They were very rude and unhelpful. I asked to have a manager call me - that was 5 days ago and I still have not had a call. I ended up having to keep the shaking car and could only drive 55 mph on the interstate the entire trip. I have tried to call but it seems impossible to get to talk to an actual person. They want to do everything online. I will be disputing the charges with my credit card company and will never use Dollar, Thrifty, or Hertz again. read more

We had a reservation but were told there was a 45 minute wait for cars. There were at least 25 renters in line behind us all of whom must wait. Their overbooking system clearly doesn't work. To make it worse they have no ability to contact you other than shouting your name when your car is ready. We couldn't go get food as we needed to stay within earshot. Ridiculously bad and antiquated customer service read more

I will never use Dollar / Hertz again! I declined the fuel prepay option, but it didn't matter. They charged me anyway even though we filled the tank right before dropping it off. You can't talk to a person on the phone. The system is completely automated and eventually hangs up on you. It was a 3 day rental and they charged an additional $57 for fuel on a FULL tank. Stay away! They will find a way to overcharge you. read more

Stay away. Was charged $50 for canceling a reservation during hurricane Ian. Money grubbers don't care about personal safety.

Reserved a car for the Wednesday that hurricane Ian was supposed to hit. I wanted to change reservation to Tuesday just to be safe . They wanted to charge $50 to cancel reservation and make a new one . (I reserved through orbitz) so I complained and they cancelled and waived fee. So I made reservation for Tuesday at 6 pm as I work in a essential worker role until 5 pm. I received and email during the day that they would be closing early at 8pm along with the rest of the airport. Well I get out of work and show up at 545pm and the lot guy tells me I can't get my car and they closed early and to maybe try bud get. So I'm the middle of an emergency these people left not only me but others in the lot without a car or even a courtesy call that they decided to leave the airport hours early . I will never do business with this company again. Complete trash . read more

Horrible! Two young adults on their honeymoon stuck in the airport, made reservations online and paid in advance, trying to do things the right and responsible way and your employee is giving them the run around, throwing additional deposits, telling them they are going to have to "eat" all the money they paid on the car up front, then refusing to take another credit card for the deposit. And you guess they could take an Uber? Pathetic. Don't use Dollar Rental!!! read more

In the past I have usually used Budget at this location (Sarasota Airport). But most recently I chose Dollar. To my surprise they charge an additional $13+ per day for a second driver (my wife). Budget does not (or at least it has not in the past) charge for a second driver. So if you are considering Dollar Car Rental (or any of the Hertz family of car rental agencies) make sure you determine their second driver policy before booking. read more

Booked car thru Expedia. Paid $271.41 in Expedia and it told me i owed $111.62 once i arrived. Get there to get my car, and now it's $468.58 that i owe that day. $350 additional from what it said. $200 deposit comes off and I'm still charged $150 OVER what i was told to pay. The agent asked what protection i wanted to cover the car and i said i didn't want any. Well i ended up with a $30 per day protection even though i said NO. They don't give you the ability to decline, they just put it in anyways. I'm a finance manager at an auto dealership, people say we're bad, but the long haired guy at Dollar rental is garbage. Absolute garbage. Our Jeep Cherokee barely had tread on the tires and drove terribly. I DO NOT RECOMMEND DOLLAR RENTAL AT ALL. ESPECIALLY WHEN THEIR COMPETITORS ARE VERY SIMILARLY PRICED. Don't make the mistake and rent from these idiots. Ever. read more

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I was quoted a price when I picked up. I got my cc statement and it was double. They claimed I got an email contract outlining all these charges. There is no email with this outlined at all. Avoid this company. Unbelievable gouging in my opinion. 4 day rental ended up being over $600. Zero stars or negative stars is what they deserve. read more

Should be no prepaid on line.SRQ airport location... Wouldn't honor prepaid verification. Deducted funds from credit card. Never got a car. Still fighting for my $288.34 refund. read more

I would give zero stars if I could. Worst rental car experience ever. Waited 50 min at desk inside terminal and another hour waiting outside for them to "pull the car around" horrible way to start a trip with three young kids. I can't recommend you look somewhere else more strongly. read more

Only one person working, over a dozen people in line. Took an hour to get car. Then they tried to give me different car than the one that I reserved. Normally, that would not be a big deal, but I could fit the luggage in the one they offered. No line at alamo, I'd suggest going there. read more

WOULDN'T RENT ME A CAR BUT TOOK MY MONEY.. This company is horrible. The people that work here are rude and greedy. They find ways to take your money. Don't use this company. Use Alamo. much better company. read more

Will never ever rent again from this company! Rented a car from Sarasota Florida airport. Picked up car, which was in wrong bay. Had to find by hitting key button After leaving airport noticed crack In Windshield and air pressure tire warning light came on. Stopped and filled with air It happened 2xs. Tried 3 times to call customer service to be put on hold 3xs and then was disconnected. Finally got thru to be told we had two choices. Go back to airport to get another car or they will send out someone to change tire for $70. Seriously? We're on vaca and spent hundreds for this car. Never ever again!!!! read more

If our rental experience at TPA was bad, this one was horrendous! We had a two week rental, that we found on AAA. We had found a great deal, $64 a week, but then we had to pay for the 2nd driver at $11 a day. With AAA as a partner, I was expecting a good experience; what a mistake. We had just turned in a fairly new, 7500 mile car and were now picking up another car. After waiting for I can't remember how long, at little SRQ airport for a car, we walked out to get the car in the lot. As I was looking at our receipt, I realized that we were given a 2012 vehicle with 57,000 miles! You have got to be kidding. WE took the car as they claimed that they didn't have anything better. We got into the car and it smelled of smoke. We drove off to go and do some errands in the area and I said to my husband that since we basically had to go by the airport on our way home, that we needed to return the car. He didn't fight me on this one, so I knew I was right. Back to the airport we went and after about another 30 minutes they found us what they said was a "good"car. A 2013 with only 37,000. It too smelled like smoke. Today when we returned the car, they couldn't print out a receipt, as they didn't have a handheld scanner. I really wanted a receipt, so my husband waited online for 20 minutes, while I checked in for my flight. He finally left after receiving no service. I can't wait to see what the actual charge will be on my card..... You can be certain that we will spread the word to NEVER use Dollar! read more

Called Terry Car service 859-630-7026 Black Tahoe clean and was there to pick us up on time , Call him and be safe .... Sarasota FL SRQ ..

Absolutely the worst service I have ever received from a manager. After being told we couldn't use a Bank Card to rent our car, I kindly asked the women manager if our we could use the card on file seeing I booked through Expedia and gave them a card number. She quickly glanced at a "list" of prepaid customers and said we weren't on there and told us there was nothing she could do. She was extremely rude and wouldn't give us the time of day. After going home without a rental, later that night I called Expedia and they said that we were prepaid and should have been able to leave with a rental. What a waste of time! read more

They gave us a clean car in no time in Sarasota! The engine light came on the next day! Drop off at TPA was a not so nice!

Complete ripoff I know all the car rental companies try to sneak extra charges on your credit card but wow, how can they live with themselves? When you sign the rental agreement you are giving Dollar the right to charge your account for any traffic fines that might come up - like parking tickets. Fair enough you might say. It also includes tolls that the unsuspecting driver might not even notice. In Florida there are many unmanned toll stations that nick 25 cents or a dollar from your account electronically. As a renter, you probably don't have an account with the toll people however, and there's the problem. Dollar will charge you $15 for every toll collected electronically. That means they charged my account $15.25 for each 25 cent toll station I passed. Really?! Do you think this is a legitimate "processing fee"? Do you think it cost Dollar $15 to process that 25 cent charge? read more

This is a company with complete disregard for their customers.. Be forewarned- TAKE your time and read every screen you have to sign ( there are 8 or 9 of them). One of them is for additional drivers ie your spouse. It does not say,but you will be charged $11 extra a day. No where on their web site or on your estimate of charges is this stated. Good luck in trying to reach customer service The phone is never answered I sent an email and never heard either. This practice is highly unethical ,unfair and dishonest BE Upfront with ALL charges!!!! read more

There was only 1 agent working the desk which took quite a while. My bill was more than was quoted in my email confirmation and I was told to "take it or leave it". What choice would I have when I have young children and we are so far from home. The next problem is I was told if I returned the vehicle without a full tank of fuel I would be charged a $9.99 service charge plus the cost of fuel @$2.61/gal. The agent pointed at the signs on the wall and explained how this worked. There was even a sign showing the fuel price. I normally would have returned the vehicle with a full tank of gas but there were no gas stations nearby and I was willing to pay the $9.99 fee for convenience. At vehicle drop off I was charged $9.99/gal for fuel which was insane. I tried to explain that I would go find a gas station and fill the car up rather than pay such an inflated price and I was told I was not allowed to remove the vehicle from the location without being charged for another day. So basically I was forced to pay one way or another. I am very unhappy with the tricky practices of this office. I specifically asked what the charges would be and for an explanation of how it all worked, only to be given false information which ended up costing me money. read more

Great check in nice staff, short walk.

Went ok. Car was great and great on fuel. Checkout was nice. Except yard worker releasing car hesitant on writing up damage we seen. So another lady butted in and did it. She was very nice. read more

I reserved a mini van on line for a reasonable price but by the time I got through picking it up the cost had doubled. I went back the next day to correct the problem they told me I would have to change cars out. The one they said I could get was to small for my family. I told them I would turn the car back in the next day and they could refund my money. So they are out two weeks rental for not honoring their price. Don't use them unless you enjoy being ripped off. read more

We had a horrible experience at this location. We spent an hour in line to get our car, and then were tricked in signing for something that we would have never signed for. We were much fortunate than others, however - Other waiting in the same line were told that they had no cars for them. Also, the guy at the counter had no self awareness that there was a problem. You get what you pay for - don't go here even if it is you lowest price option. read more

After a nightmare at the Tampa Airport location, Sean the manager was a breath of fresh air and saved the day.

Can I give them less stars? Rude , bait and switch, STAY away Do NOT rent from them!!! They charge $10 a day for each extra driver! $2a day if you want to add frequent flyer miles!!!! read more

I have never encountered such difficulties trying to get in touch with someone at Dollar Rent a car in Sarasota-Bradenton Airport...they owe us 165,00 since November 5th 2017, and have yet to see the credit on our credit card! Very very poor after sale service. Have spoken to the employee Dayan many times and have a least sent ten e-mails to Mr Duval (supposedly the manager) but to no avail. I will never ever do business again with Dollar! read more

It took longer to get a car in Sarasota than it did to fly here. One poor hapless turtle behind the counter. 20 people in line. 10 minutes per person to get there car. Has Dollar ever heard at a staffing model? read more

I've never had a bad experience with Dollar. I rent with them both in TPA and in SRQ. The agents and the lot attendants are always fast and friendly. read more