A great location for us. We use them once a month for a weekend rental. Mitchell is the best…read more Always polite, always clean, always efficient. Cars a clean. When I need a ride home they never make we wait. Great job this staff does!!

These people are scammers! Be aware! They gave us a beat up, scratched up car for rent. Then…read morecharged us extra $3,800 dollars extra for a scratch and dent. That honestly I couldn't even see it, it was on the roof! If you do rent from here make sure you take pictures before and after you pick up and drop off. Detailed pictures of the roof, under car, all sides. Or they will think of something to charge you extra. I will never recommend this place to any of my visitors or friends.

I had a reservation and upon arrival the person working at desk said I don't have a 7 passenger…read more While literally having a dodge Durango sitting outside which is a 7 passenger. Person was very rude barely even acknowledging me.

Terrible customer service. Car was dirty upon pick up, empty gas tank. Not ideal, and the employee…read moreat the front was unprofessional.

Rented a van (4hrs) to move. Was a bit of a scavenger hunt to locate the van. Like they say 3rd…read moretime is the charm! Van was filthy no attempt to clean. If I was going to have for days I would had said something. (Sorry no interior pix)

Horrible rental company. Price gouging for extras, total bill was double what we were quoted on…read moresouthwest website. I had to rent 2 vehicles because one wasn't big enough for our family, they charged me 100$ extra for my son in law to drive the second vehicle and the car seats were as much as the mini van before all the hidden fees and taxes. Never again budget rental. What a joke of a company.

I rarely leave reviews unless the experience is bad enough that I genuinely wouldn't want to come…read moreback--and this was one of those cases. I rented from this branch for work purposes, so reliability mattered. Unfortunately, over multiple rentals I was given vehicles with serious issues: * Unsanitary conditions (including insect/roach presence) * Mechanical problems (warning lights and drivability concerns) * Safety concerns (severely worn/bald tires) I reported these issues at the time, and the location was aware of them. Despite that, no effective solution was provided and I was not given a viable replacement. I had to continue dealing with these problems, which cost me time, income, and significant stress. What followed was even worse. I spent over four months going back and forth with Avis Budget Group, dealing with delays, repeated follow-ups, and being ignored at times just to get basic responses. Only after significant escalation (including formal complaints) did they finally confirm that a refund was approved, stating it would be processed within 3-5 business days. It has now been over 10 business days, and: * No refund has been received * My bank confirms no transaction was ever initiated * Client Relations has stopped responding There is also a clear discrepancy in the refund amount: * Amount requested: $1,213.59 (baseline rental costs for defective vehicles) * Amount they referenced: $910.10, with no explanation provided for the difference Instead of resolving this, the company continues to delay and push the issue without providing a clear or final solution. After months of effort, follow-ups, and escalation, there is still no actual resolution. This reflects a serious lack of accountability, communication, and follow-through. I would update this review if the issue is properly resolved, but as of now, this has been an extremely time-consuming and frustrating experience.

I would leave less than one star if I could. The car we received from Avis was absolutely filthy…read more It looked like it hadn't been cleaned at all before being handed over to us. The interior was dirty, the overall condition was unacceptable, and for the price we paid, this level of service is ridiculous. Renting a vehicle should come with basic cleanliness and professionalism, and this experience had neither. Extremely disappointed and would not recommend this location to anyone! very rude customer service.

Easily the most fun I've had in a long time! The Slingshot turns heads and was a blast to drive…read more Sound system was incredible (one guy told me he could hear me coming down the block) . I think what stood out most was how frictionless the checkout n pickup process was. I booked it all from my phone, digitally signed the waivers, got a pincode to grab the key from a digital Dropbox, submitted a few pictures and took off...didn't even have to meet with anyone! Highly recommend A++++

Recommend avoiding this Sarasota Slingshot. The fact that this this vendor will not physically…read moreappear before or after your rental should be a red flag. We spent 30 minutes looking for the key to start our day. We got lost on our way back because this vehicle is sooo hot our phones (our only GPS) wouldn't work. So this mystery vehicle owner charged an extra $75. This is essentially some guy with a slingshot ripping people off. Be very careful!!!

Prompt friendly service from Kelly at Budget Car rental at 7010 Tamiami Trail, Sarasota…read more Paul D.

Really would've gave no stars but since i had to 1 it was......Worst place EVER... Called today to…read moremake reservations and ask questions I was told I can pay with debit card it will just be a $250 deposit. So I booked it online when my reservations time finally comes igo to get my rental the girl first tell me there is no car here and available they waiting on some to come from Airport. Cool one arrives she starts the process than tell me I can't pay with debit If I was originally told this I wouldn't never came all the way over here in uber due to my car being in shop. It was a waste of time and I'm so not happy. My wife and I rented from here years ago and it was fine no credit card needed, but today was all bad very rude Associates and liars if yall wanted business just be real.

Never again. Didn't have the car I reserved when I got there, gave me an inferior car and charged…read morethe same (whatever), but after I got home and received the final bill I noticed they charged me to refill the tank (over $100). I only drove the car 45 miles and refilled it just prior to returning! Trying to dispute or even get in touch with anyone from Dollar has proved impossible. Never again Dollar (or Hertz I guess who owns them).

We wil NEVER book with Dollar Rent A Car again. We repeatedly asked the desk clerk that there is…read moreabsolutely NO CHARGE for the second driver. (Since we were covered under our personal car insurance.) He assured us that he did not include the second driver. When we returned the car 10 days later - there it was- the second driver charge. So this is how it works. You don't see a bill until you have signed on the scribe machine (like a grocery store), THEN they print it out. They never told us the total bill because everything is an estimate. They put it in an envelope and hand it to you with the keys. Our bad for not looking at the paperwork closer. Caught up in the moment of starting our vacation.