I went here for the second time in a few months for tires. I left here and went to a car wash and…read moreone of my tires ended up damaged from the car wash. I went back to DT a few minutes after closing . I was in big trouble because my tire is flat and I have to commend these employees for helping me out! They reopened the place and replaced my flattened tire. On inspection the car wash damaged the valve stem and also punctured the tire. Basically ruined the whole tire. I can't thank DT and the wonderful customer service team enough for promptly fixing the problem and swiftly getting me back on the road. I will continue to do business here. 5

I have a brand new truck with wheel locks where the key has been used maybe twice. After coming in…read morefor a rotation and balance, they stripped my wheel lock key. They're claiming that it was stripped when I brought it in but it was perfectly fine the last time I used it.

Came to get an oil change. The oil change went fine, as far as I know. But they didn't vacuum the…read morecar like their website says. I later looked at the receipt and it says "vacuum carpet: Declined". That's a lie. If you missed it, then you missed it. But don't charge me for a service, not do it, then lie and say I declined it. That's upsetting.

Made appointment for oil change. Arrived early as always. Parked car and walked to service counter…read morewhere I was instructed to go back to my car and get into the appropriate line. I was in said line 25 minutes. Sun burning my left arm! But its summer in texas! Finally a man named Mayur presented to my car window. I rolled down my window and he yelled (yes literally) for me to turn off my car. I replied ," its hot",". Well, I received a tongue lashing about how hot HE was and blah blah blah. The guy in the car beside me asked him how long he thought the wait would be....another torrent of nastiness. I can only do one thing at a time...when Im done with this person I will come to you. Literally screaming his venom at us. I can guarantee I will NEVER darken the door here for any automotive needs. I can pay less money to be berated and yelled at. If I could have backed out and left, I would have but there was a car behind me. What does it say about management when they allow this behavior? We are all hot. We get it. But wow!

I came with mom so she could test drive the Tesla Model Y with FSD. We just walked in and mom had…read moreto make a Tesla account and provide her driver's license. An advisor walked us to the parking lot, showed us the Model Y from front to back, walked through some of the settings, and did a short drive for us with FSD. He then turned the car over to us so we could drive it independently for 20 minutes. We came back and our advisor apparently had taken someone else out for a drive. We had an excellent experience and the advisor was not pushy at all - just informative but not overwhelming in detail.

I cannot even begin to stress how terrible this location is and, frankly, Tesla service centers in…read moregeneral. To start, and this part is not specific to this location but to Tesla's service model overall, reporting a problem in the Tesla app is not intuitive or user friendly at all. You are forced to choose from very limited, generic options that rarely describe the actual issue you are having though you do have the option to write out a description of your problem. Even worse, when you submit a service request, Tesla immediately requires you to approve an estimated repair cost before the vehicle has even been inspected. That alone feels shady, because it essentially makes you conditionally accept a large bill up front without a confirmed diagnosis. I will give a real example of this shortly. The waiting area itself is clean and they offer free snacks, coffee, and cold drinks, which is a nice touch. Bathrooms are also clean and well maintained. They also allow you to test drive newer vehicles while waiting, which is appreciated. However, when I visited, the outside temperature was in the low 50s and there was no heat running inside the waiting area at all. It was uncomfortably cold and felt completely overlooked. Now for the example. I reported an issue with my heating system where both the front and rear cabins blow cold air under normal operation. The only time the front cabin produces heat is when defrost is enabled and the temperature is set to high. I explicitly documented this behavior in the app and also stated very clearly that I was approving the estimate for diagnostic purposes only and that no repairs were to be performed without my consent. When I arrived, I was greeted by a woman at the desk, I believe her name was Hope. I again explained the issue in detail, exactly as I had written it in the app. After that, I sat in the lobby for approximately five hours with no updates whatsoever. No one came to speak with me, no one provided a status update, and my vehicle simply sat in service mode. Eventually, I needed to leave to take care of my kids, so I asked if a loaner was available. To their credit, they agreed and provided me with a newer Model X, which was very nice. Later that evening, after multiple messages from me in the app, Hope finally called and told me that the issue was exactly what they had originally estimated in the app, a failed rear PTC heater. I pushed back immediately because the car is capable of producing heat in the front under defrost mode, which logically contradicts a complete heater failure. I was then told that, in addition to the rear PTC heater, a power or charging component associated with that heater had also failed, bringing the total repair estimate to over $4,000. None of this addressed the unresolved front cabin heating issue. I then asked to speak with a technician or manager and eventually received a call from Luis, the manager. After some back and forth, he admitted that they had not actually diagnosed the front cabin heating issue at all and would need additional time to do so. That additional diagnosis would cost another $225 per hour. This was incredibly frustrating, since the front heating issue was clearly documented in the app and explained in person from the start. The takeaway here is that the process feels designed to lock you into approving an initial estimate before any meaningful diagnosis occurs, only to later introduce additional, significant costs. It comes across as scammy and is simply bad business practice. I ultimately told them not to perform any repairs and decided I would live without heat until I explore other options. This is not my first bad experience with this location. The repair process is fundamentally broken and desperately needs a complete overhaul. The real shame is that Tesla makes excellent vehicles and dominates the electric vehicle market, but their service model seriously undermines the ownership experience. Unfortunately, because of repeated service issues like this, I will eventually move on from Tesla entirely and choose a different brand. I gave an extra star for the fact that they let me get a loaner vehicle even though my car is out of warranty and the free snacks/clean waiting room/bathrooms. You have been warned.

I want to take a moment to recognize Will Lawson at the Take 5 Oil Change location on Avenue H in…read moreRosenberg, Texas. From the moment I arrived, Will immediately stepped up and began assisting me. He quickly assessed what I was there for, got me started right away, and made sure my visit was efficient from beginning to end. What stood out most was that while others seemed more focused on standing around and talking, Will took the initiative to help me so I could get in and out without wasting time. During my visit, I overheard a conversation about coolant flushes, which I already knew I needed. When I asked Will about it, he took the time to thoroughly explain the entire process, answer every question I had, and make sure I understood exactly what was being done to my vehicle. He never pressured me into purchasing anything. Instead, he provided honest information and let me make an informed decision. Throughout the entire experience, Will remained professional, patient, and positive. Even when there were issues with the system during checkout, he never got frustrated. He kept a smile on his face, maintained a great attitude, and handled everything calmly and professionally. He never interrupted me, talked over me, or made me feel rushed. He listened, communicated clearly, and treated me with respect. I am a regular customer at this location, and after this experience, knowing that Will works there gives me even more reason to continue coming back. He genuinely stood out among everyone working that day. Employees like him are hard to find. Take 5 should absolutely take notice of the outstanding young man they have on their team. Will demonstrates leadership, initiative, professionalism, and exceptional customer service. He carries himself like someone who is destined for bigger things. Whether his future is with Take 5 or elsewhere, I have no doubt he is going places in life. In my opinion, he is exactly the type of employee a company should want to retain, invest in, and promote. I could easily see him successfully managing a location of his own one day. Thank you, Will, for making what could have been a routine oil change visit into an exceptional customer experience.

I went here to service my wife's vehicle, which was quick, fast, and easy. The staff was very…read morefriendly, and I liked how they were attentive to my questions, as it was my first time coming to something like this since I usually service her vehicles at the dealership. The only downside of this experience was that they charged close to what a dealership would charge; even with the coupon I used, it was pretty close in price. If that's the case, there wasn't a reason to come here. Other than that, I'll only return when I get another somewhat deal in the mail.

I dropped my truck off July 03, 2024 to get an estimate on the work that needed to be done. They…read morecalled me and told me how much it would cost, and I asked for them to send me an email with the estimated pricing and jobs that needed to be done. Along with the email I responded the next day for them to go ahead and start the work on it, and never heard back. Almost a month later, I got a call asking me what I would like to do. I told the lady that I responded back to the email stating to go ahead and start, to then she replied, "Oh we dont have access to that email." So I told them to just go ahead and start since its been a month already. I had to call to check up on it about a week after giving them the go ahead, and they stated that they have all the parts in however, it should be done within a few days or so. The few days passed. They called me saying that, "Oh we needed to order another tire." Finally I got the call that my truck was done. About 15minutes after leaving the S&S Automotive parking lot, my ENIGINE LIGHT came on. This is such an inconvenience to spend all this money and time and STILL have to take my truck back the next day after I had picked it up. Poor customer service.

Went above and beyond to make sure both our vehicles were in perfect condition when they were…read morefinished. They are problem solvers. They will not stop working on your vehicle until they find the problem and fix it. More than fair prices too! Even if you're not local, if your vehicle can make it, it's worth the drive to get it fixed here. These guys are the real deal.

My experience with Imperial Autoplex is nothing short of amazing. My wife and I have purchased…read morethree cars from there and all of which are as flawless as the the days we bought them. Mr. Jaafar is a honest, knowledgeable and fair businessman. His prices are quite competitive to other dealers especially for the quality vehicles that he sells. My wife and I are customers for life.

I would not recommend this place at all I wish I could give it ZERO stars. I'm so thankful I am not…read moregetting a car from this place I thank God I seen all these red flags prior to me actually doing business with them. To start off it said they open at 9am but when we got there at 11am the person wasn't there. Asked a representative he said Alma was on her way we waited about 20 minutes asked another representative the lady said she texted her saying she wasn't coming in today but not even 20 minutes prior she was coming but she finally comes so that's red flag number 1 remind you she never answered our phone calls or text. Second red flag is once we sat down to talk business we discuss a down payment amount to drive off with so I told her we would be back with the money. So not even 4 hours later I message her saying we will be on the way she then texted saying they can't honor the agreement we made. The third red flag was I couldn't even test drive it because the car in front of it wouldn't start & they couldn't move it. I understand if I left with the understanding it needed to be the full down payment then of course I can't be mad because it's your policy BUT that's not what was said. I never do bad reviews but wrong is wrong. However you can't honor the agreement we made but someone comes with the full down payment yet you have the time to move the car so they can buy it.. but I couldn't test drive before buying it? Yes I'm very thankful I am not doing business with them it's very false advertising because it was toooo many red flags.

there's a reason this place is closing. TRASH COMPANY!!!! lets start with Sarah, she is beyond rude…read moreand she is in the customer service department, she waste your time and lie just to get your money. then there's Claudia, she's the manager of the service department beyond rude, she literally left me standing in parking lot with a broke car, told me she was ordering a battery and left work, without telling me. I had to uber home which cost me 85.00 dollars, after I had paid them my money to get my car. thank God for the new company, who took over they actually care. go get your next car from Percussion AUTO SOLUTIONS ask for JEREMIAH OR JAMES they will help you.

Make an appointment to wait in line, thought it was super cool that someone called the name of a…read moreclient and got him out of line. I thought it was because that person has an appointment and thought to myself that is great customer service. Well I asked and found out that guy 'called' so because he called did use the app didn't set appointment but called he gets to cut. Let's use the process use the appointment service and call clients as they check in on the app that is great service and sadly that IS NOT what is happening here.