I wish I could give no start they don't deserve it .. This place is no good made a reservation on…read moreMay 6 just for them to send messages an hour ago that my 12 passenger van was ready for pick up just to be told the car was on recall 2 days ago .. why didn't anyone contact me about this issue so we could have looked for another van ...went to the location to see if there was something else they could do and spoke with Joseph the owner who really didn't want to help with anything at all they have suck poor customer service and poor communication skills most definitely not recommended to anyone just look at all the other reviews sad they didn't even wanna try to resolve the issue just flat out said there was nothing they could do .. this is so disappointing I paid for my trip along with the other 11 passengers we should have been on the road already now we're stuck out of luck cause budget decide to not contact to at least let us know but they wait till 30 min before pick to say they don't have smh never again ppl stay alert read reviews they don't lie and yall can see I'm not the only one having problems with this location DONT BOOK THERE

Better off going to another place. Picked up car and here…read moreare my red flags I encountered. They do no walk around. Gas tank was on E. 16 miles to empty. The vehicle felt like it needed some love and attention. When returning vehicle, they just take keys, print receipt. No customer service experience that I've had at any Avis and I rent a lot. Guess it's just another job. That puts people lives at danger if not proper taking care of the vehicles. Hopefully they turn it around and get the processes they need in place.

My rental pickup went smooth even with a pickup time change and a busy afternoon there! I was able…read moreto be in and out in a timely manner. I was very pleased with the car rental, it was a nice selection, clean and comfortable! All of the employees were an amazing help throughout my rental period making it very easy to modify and assist in any needs making it enjoyable! I would definitely book future rentals with them!

They say there is a vehicle on the phone, they say there is no vehicle in the shop, the employees…read moreare lying to gain customers, be careful

Do NOT rent from this location! I read the comments & thought "it can't be that bad..." well, they…read morewere right. It is bad. I reserved a premium SUV at this location because it said it was one of the few locations that had the truck we wanted. Ws arrived 15 minutes before they opened and when they did, at 10, they didn't have anything even close to what we reserved!!! We considered taking an Altima but when we looked at it, it was very dirty... the lady was very nice but she couldn't offer much... yea not coming back... the location is nice...

The staff at this location are the WORST!!! Avoid this location like the plague. They are rude,…read moreobnoxious and very unprofessional. Not sure why Hertz is still running this airport location, with this kind of attitude.

I'm an avid renter and just began using this location. I generally have an "okay" experience until…read morethis week. I reserved a rental from Tuesday to Wednesday. On Tuesday upon picking up the vehicle I paid 350.17. Later that day, the location processes a refund of my deposit while I was still in procession of the vehicle (which was rejected due to my card being locked) only to attempt to take again, 3am in the morning. Upon returning the vehicle I was charged again, for 50.17 (cost of the rental minus the deposit) both charges were posted to my financial institution. While attempting to resolve this i called the branch, only to get the same individual every time who would just ramble and lie about hearing from corporate yesterday when I onky spoken to corporate that morning, and just proceeded to tell me anything just to get me off the phone. Even talking over me and cutting me off mid sentence despite mine calm demeanor. The enterprise corporate person said they just needed to resubmit the refund and problem would have been resolved. Its clear that someone messed up and is trying to cover their behind. So I currently still without of 400.34 (350.17 + 50.17) and 1700 points with no resolution in site. Although this location is super close to my house, id caution anyone to find another location to rent from until they get themselves together.

I honestly cannot say enough good things about this Enterprise location. I was in a state when I…read morearrived from the body shop, as my car had been badly damaged by a tire flying off an 18 wheeler that same morning. Zubin and Esther took such good care of me. Yes, there was a bit of a wait, but they were honest about the situation and I had no problem sitting for a while. (The World Cup was wrapping up and other Enterprise stores had evidently borrowed inventory.) I requested a large SUV to accommodate my son's car seat and equipment, and even with few options, they were able to pull off a miracle and find one for me. I ended up having a long conversation with both Zubin and Esther about the process with my insurance company and the entire rental and return policy. They are just the nicest people and truly made it all easy to understand. Lastly, there were a ton of people that showed up around the same time to pick up rentals, and they managed to get everyone set up and out the door in seemingly record time. It is worth noting that both opted to stay after closing hours to make sure everyone was accommodated. You certainly don't see this kind of customer service everywhere anymore! Moral of the story: You may have to wait a little bit, but it's for a reason, and Zubin or Esther WILL make sure you get a car.

Great staff and convenient. Laz was helpful when I exchanged a minivan for a sedan as the van was…read moretoo big.

Worst rental car experience I have ever had…read more I was supposed to pick up my rental at the Sugar Land Airport location. I waited for over an hour, and they never opened. I then contacted the company, and the phone representative sent me to the Sugar Land location, telling me they had a vehicle there for me and that she booked it. When I arrived at the Sugar Land location, I was told the vehicle was reserved for someone else and that I could not have it. So despite having a confirmed reservation and being told by the phone representative that a vehicle was available for me, I was left without the car I reserved. At that point, I had no choice but to settle for a minivan just so I could make it to a wedding in San Antonio. Because of this entire mess, I arrived late to the wedding. What made the situation even worse was that I was given the runaround about being compensated for all the inconvenience. I was told they would take care of it, so I trusted that. Two weeks later, instead of receiving the promised compensation, I was charged the full rental price. I called the Sugar Land office to address the situation, and the representative simply kept me on hold. This was completely unacceptable from start to finish. I made a reservation, showed up as instructed, was sent from one location to another, was denied the vehicle I was promised, had to take a vehicle I didn't reserve, arrived late to an important event, and then was charged full price after being told I would be compensated. I have rented cars many times, and this is by far the worst rental car experience I have ever had. The lack of communication, organization, and customer service was extremely disappointing.

Definitely poor service i had my reservation at 10:30 am waiting for over 40 min only one person…read moreattending everyone not her fault. Definitely not recommend this location

The best and easiest rental car experience I've ever had. Adriana helped me at pick up and drop off…read morefor the vehicle. She was so friendly and helpful! She made the entire experience so pleasant! Will definitely return here for any future rental car needs.

I've gone to Century Automotive and Transmission on four different occasions one of which was for…read moremajor repairs. My daughters have high mileage cars (makers Japanese and German) and try to keep them in great condition. Century has proven to be a trusted automotive care source for both routine maintenance and repairs. Their service goes well beyond transmission repair to just about any concern related to cars. Their hourly rate is less than the dealerships and no attempts to upsell you on items beyond the immediate reason for the visit. The staff is very capable and do a great job of explaining any service or functionality of car's parts impacted. I especially appreciate the follow up after the service to confirm all is working well.

Overcharging by $700 without approval or written consent and no apology offered no refund for the…read morecharges a "free" oil change. A far cry from what needed to occur.

Looking the reviews here - I don't want diminish the experience others had, but ours was nothing…read moreshort of outstanding. After Hertz does what they always do and blamed Expedia for not providing a rental car on a reservation we made two weeks ago - this Avis location came to our rescue and within MINUTES. Staff there were lightning fast and got us in and out so quickly! And this was on the Friday before Christmas which falls on a Monday this year. Car provided exceeded expectations and was clean and ready to go - from the point in which it was our turn the entire process took no more than five minutes and keys were in our hands. Will definitely be coming back. Excellent experience!

Female/male agent RUDE! Sign on door stating out for lunch at 4:20pm. Called number and they…read morearrived at 4:36. Advised that I was busy with commitments, had obligations and tight schedule . His/Her response was,"I gotta eat like you do so-and?" This was the must unprofessional experience.

During my pick up and drop off, the floors were dirty. They didnt have the suv that I originally…read morebooked over the phone using my Emerald Club points. The Chevy Malibu that they gave me was on less than half a tank of gas and shakes really bad when you drive past 45 mph. As an Emerald Club member this is unsatisfactory. Seems like they dont have a lot of different vehicles to choose from at this location. They will try to upsale you into paying for their coverage even if you have your own insurance. The attendant literally said "Im going to just mention something and you can just tell me yes/no and I will shut up about it." When I declined the extra services, she proceeded to say "If I were you I would get the insurance cause you will only be using the car for a few days. $30 is cheaper than your deductible with your insurance." Please inspect all of your vehicles before you give them to your customers.

Enterprise needs to make sure they have a specific type of rental car (for example a car that seats…read more6) when their online reservation states that their reservation is confirmed. Enterprise failed to have my 6 seater car. I had to cancel my trip.