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    Avis Rent A Car

    2.3 (16 reviews)

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    Ask the Community - Avis Rent A Car

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.1(8 reviews)
    4.1 mi

    First, I was/am an Enterprise plus member and was a loyal Enterprise customer for near 20 years. I…read morehave rented for business and pleasure all over North America and Hawaii from Enterprise. This is the only Enterprise location I have ever had a bad experience with. I reserved a Standard SUV via Enterprise online reservation system as I always have using my plus number. Friday, June 7, 2024 - I picked up the Nissan Rouge for a week long rental. I made it 10 minutes from the store when the ground effects on the vehicle came loose. On inspection I found that the fasteners had not been replaced after servicing. I called back immediately to the pickup location, the young agent refused to assist me, he was too busy and said he couldn't get another car anyway. I respectfully asked who could I call for any help and he suggested the Topeka Blvd Enterprise office - I asked for the number, He gave me the wrong phone number to call - I found the correct number and called them (BTW the Topeka Blvd staff did an excellent job getting us on our way later that same day). Upon returning the replacement Nissan to the West Topeka location the same agent was neither apologetic or showed concern, only mentioning that his boss would offer me a discount. I rented from Enterprise again at two different locations (July-Sept 2024) using the Enterprise online system. October 2024 I reserved a car for 2 days via the online reservation for this location and received as usual a confirmation number 1667350288. Arriving at the West Topeka location for the pickup we are met by the same agent from our past poor experience. He informed me that he was now the manager and had no vehicle for us. He went on to belittle my wife and me for using the Enterprise online system for any reason as it was totally unreliable and useless. I tried to inform him that I had used that same system for years with no issues. He didn't care and continued to admonish me for my bad judgement. My wife turned to me and said she was leaving in disgust. I followed her leaving my last opinion of his management style. As we made our way home, I vowed to never rent from this location ever again. When I arrived home I used the national system to find another Enterprise location that could rent that day. They found one for me at their Gardner office I asked if they were sure that one was there and was told that if it should available in their system it was there for pickup. I now happily rent from Budget and Avis... James Doyle - CS6PCJS

    Upon collecting the one-way rental, I had anticipated the vehicle to be fully fueled and prepared…read morefor immediate use. Unfortunately, to my dismay, the vehicle contained only an eighth of a tank of fuel.

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    Avis Rent A Car - carrental - Updated June 2026

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