First, I was/am an Enterprise plus member and was a loyal Enterprise customer for near 20 years. I have rented for business and pleasure all over North America and Hawaii from Enterprise. This is the only Enterprise location I have ever had a bad experience with. I reserved a Standard SUV via Enterprise online reservation system as I always have using my plus number. Friday, June 7, 2024 - I picked up the Nissan Rouge for a week long rental. I made it 10 minutes from the store when the ground effects on the vehicle came loose. On inspection I found that the fasteners had not been replaced after servicing. I called back immediately to the pickup location, the young agent refused to assist me, he was too busy and said he couldn't get another car anyway. I respectfully asked who could I call for any help and he suggested the Topeka Blvd Enterprise office - I asked for the number, He gave me the wrong phone number to call - I found the correct number and called them (BTW the Topeka Blvd staff did an excellent job getting us on our way later that same day). Upon returning the replacement Nissan to the West Topeka location the same agent was neither apologetic or showed concern, only mentioning that his boss would offer me a discount. I rented from Enterprise again at two different locations (July-Sept 2024) using the Enterprise online system. October 2024 I reserved a car for 2 days via the online reservation for this location and received as usual a confirmation number 1667350288. Arriving at the West Topeka location for the pickup we are met by the same agent from our past poor experience. He informed me that he was now the manager and had no vehicle for us. He went on to belittle my wife and me for using the Enterprise online system for any reason as it was totally unreliable and useless. I tried to inform him that I had used that same system for years with no issues. He didn't care and continued to admonish me for my bad judgement. My wife turned to me and said she was leaving in disgust. I followed her leaving my last opinion of his management style. As we made our way home, I vowed to never rent from this location ever again. When I arrived home I used the national system to find another Enterprise location that could rent that day. They found one for me at their Gardner office I asked if they were sure that one was there and was told that if it should available in their system it was there for pickup. I now happily rent from Budget and Avis... James Doyle - CS6PCJS read more

Upon collecting the one-way rental, I had anticipated the vehicle to be fully fueled and prepared for immediate use. Unfortunately, to my dismay, the vehicle contained only an eighth of a tank of fuel. read more

You cannot trust what their national 1-800 number tells you. You can make a reservation with them, they can say it's good and the location has a car available for you, BUT then the location can deny you or "not have a car" and you are screwed no recourse. Only advise I have to make sure your reservation is done through the local branch only if you want to be somewhat sure of your reservation. read more

I called 12 times during business hours and was transferred location to location before I was able to talk to someone. Terrible customer service. Will not use Enterprise ever again. read more

Make sure you have a credit card. Enterprise is inflexible and loves their policy more than their customers. Last week, I drove a fire engine, with my firefighter son, from L.A. to get home for a funeral. Enterprise made no mention of any restrictions when I reserved a car. Upon arrival, in a fire engine, headed to a funeral, they told me my card had expired 2 days earlier. Okay. No sweat, the new card is at my house, I told them. I've been gone for over a month fighting fire. I'll get my wife to send a front and back photo and we will run it that way. No. Corporate policy, we need the physical card. Okay, how about my debit cards, plenty of cash? No. Corporate policy, no debit cards. Okay. I'll bring you cash, plus a deposit if necessary. Nope. Corporate policy. So there I was. The engine is returning to base, I need to get to St. Louis. Enterprise is a St. Louis company. I've rented many, many times from them, business and private. So many trucks on federal fires are from Enterprise rentals. So many. No. We will not help you out. The manager flat refused to ask his boss. Corporate policy, no need to ask. I will not rent to you. Okay, I'm worried, I'm frustrated, I had been driving for days. I called Hertz in Topeka. I explained my situation. Come right over, we will have a car waiting. I left Hertz in under 10 minutes. They didn't act like they were doing me some huge favor at Hertz. They grasped the situation, saw that I had plenty of ID and decided to take pity on this frustrated guy, who smells like burning sage brush, and get him home for his father's funeral. Thanks Hertz for your kindness and willingness to look beyond "Corporate Policy". Enterprise has lost my business and I am very disappointed in them. Rules are rules, but somehow, Hertz got me home despite rules and with sensitivity. Enterprise looked at me like I was asking for them to do the impossible. Completely cold, completely inflexible. Bye, bye Enterprise. Thank you again HERTZ! read more

Enterprise Rent-A-Car - Car Rental Near Me - Topeka, Kansas

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A young man at this office named Turner saved my Thanksgiving trip. I rented a mid-size SUV from the Kansas City Airport Enterprise on Thanksgiving Day 2022. I quickly discovered why the agent had all the doors and the hatchback flung wide open; it stank to high heaven of cigarette smoke. Despite it being in the 40's, we had to drive all the way to Topeka with the heat on, and the windows down. Friday, the next day, I called to request an exchange in Topeka, since we were only there 3 days, and I wasn't going to drive all the way back to the airport. They were less than helpful and said they would email the regional manager to try and get approval for an exchange in Topeka. 2 hours later, I called this office to ask for help. Turner told me the regional manager was off on vacation today, so that explained his non-response to the email. He sent a quick text to the manager and called me back in 5 minutes, saying he had a new vehicle for me (10 minutes away). I drove over there, and he quickly and professionally swapped my stinky car out for an even nicer (non-stinky!) one, and didn't charge me extra for the upgrade. Every company should be run by people like Turner. He saved my son's trip to explore K-State and KU, and my parents, in their 80's, could now ride with us without choking on cigarette stench. Thank you for your professionalism, Turner!! read more

I just when I thought customer service was a thing of the past, Turner at the Topeka Westport, Enterprise rental car outlet restored my faith. This young man cared about me and my Enterprise experience. You just don't find people like this anymore. No doubt, Turner will be going places in the future! read more

I will never be renting from Enterprise again. I got a rental car on January 28th, looked it over nothing looked out of place. The next day after only driving it to work and home I noticed a scratch on the car and a plastic piece behind the tire was cracked. I proceeded to call them to see if the damage was already reported, it was not so I went to work to watch the camera to see if maybe it happened in the parking lot and was not told about it, the cameras came back fine and it was not here. I notified them of this and they let me know that I would have to pay my $500 deductible so that they could fix the damage. IF this was me that did the damage I would 100% pay for it, but it was not and many people looked over it that are mechanics and have told me there is no way that this was fresh. I've spoken to the store and I've spoken to corporate with nothing resolved or not even a return phone call except to ask me when I would be returning the car. StateFarm who recommended them to me is aware, and not happy about the situation and I even talked to the people who are working on my car and they also agree with me. At this point, I will be letting everyone know how unhappy I am with the customer service. read more