I had a family emergency come up and needed to extend my rental. During an already stressful…read moresituation, Taylor Chambers at Enterprise in Yakima went above and beyond for me. I explained what was going on and mentioned that I felt like I had been overcharged when I rented the vehicle in Chico, CA. Instead of brushing me off, Taylor took the time to look into it. She discovered that I had in fact been charged incorrectly and was able to adjust my rate from about $190 per day to roughly $70 per day. The money she saved me was huge, but what stood out even more was the way she treated me. She listened, showed genuine compassion for my situation, and worked hard to make things right. Customer service like that is rare these days. Taylor turned what could have been a frustrating experience into one that restored my faith in good customer service. She was professional, kind, and incredibly helpful when I needed it most. Thank you, Taylor. You made a difficult time a little easier, and I won't forget it.

UNRELIABLE. No car was available even tho we had a reservation, The manager advised that the…read morecompany took away cars earlier and left him to rely on returns. Luckily Hertz was able to fill our requirement (five with baggage) but at three times the cost. We had no choice since we were on a tight schedule and could not wait the hours for a potential return. Very frustrating and not sure what to do in the future as we rent in Yakima often.

Please don't rent here, go to enterprise instead. Horrible customer service, worst rental…read moreexperience ever!

We were able to get a car fine. We were in a bind and needed a car to complete our tripread more

Arrived in Tucson after a long day of delayed flights due to fog only to wait in a line two hours…read morefor a reserved auto at the Budget counter. We had called to notify Budget we were delayed. We were assured Budget would honor our reservation as long it was picked up within 24 hours of the pickup time. The Budget line was not divided into customers with reservations and without. (Why get a reservation?) At the desk Budget offered a Toyota Highland but after the paperwork, they handed us the keys to an electric Mustang and pointed us to a dark garage, no instruction and a car with only a 30% electric charge. We have never driven an electric car, we are in a strange city. In addition, Budget would not accept the insurance we had purchased when we reserved through Delta. Then, Budget asked my opinion on a survey that was impossible to complete.

I'm so very disappointed and angry! We got to Billings and pulled off I-90 to stop for a couple of…read moresupplies and when we did something dropped. We immediately stopped and I called Budget. Unfortunately a police officer came and asked us to move as we were on a main road and blocking traffic. We very slowly moved it to the closest parking lot. The whole time I was waiting on hold. Just as we were getting it parked someone finally picked up. It took an hour for someone to come look, another hour for someone to tow us, another hour to be told it would be worked on sometime during the next day. No offer of a new truck as it was already well past 8pm. Now we get told after calling several times this morning that the damage was even worse and no part is available until Monday. A wonderful agent Misty, tried to get a new truck, but they continue to run into issues and in fact are refusing to pay to have a truck brought from 4hours away.. This is insane. The damage is so bad that if we'd been on the highway we'd have most likely been severely injured or died. I can not in good conscience EVER recommend a company that does such a completely incompetent job of performing maintenance on their vehicles and end up in us incurring additional costs due to this incompetence. Whatever you do, run as fast as you can ANYWHERE ELSE! UPDATE: TheY've basically refused to help. They want us to submit receipts for everything once the truck is returned and have turned to remove all responsibility from themselves onto their service contractor. One star is beyond generous!

I called the Avis rental desk at yakima airport to make sure they would be open to pick up my…read morerental reservation in the evening. The agent at the airport assured me they would be there from 645 to 745 Pm,and my rental would be ready to go. Went to pick up the rental and no one was there. I waited , tried to call, I could hear the phone ringing behind the wall at the desk.I called Avis and was informed the airport Avis location is a franchise. Avis corporate could not give me any info, no contact numbers nothing. Well least I got "sorry" If you rent a car from this location you better double verify they will be there. I only verified once....ughh.

WORST rental experience ever! Would give Zero stars if they let me. Had to rent a car out of town…read moreafter my card died. When I tried to return it in my home town, they said it would be a $500 fee. So, I had to pay somebody to follow me back to Yakima, which was a 6 hour round trip in 94 degree weather. (BEWARE! They stamp extra constraints onto their copy of the contract but not on your copy.) When I did return it to Yakima, the unpleasant employee overcharged me by $525 on my Debit card. When I pointed it out, he said he fixed it and gave me a new receipt. They also refused to give me the AAA discount. An hour later I checked my bank account and they charge me the higher price which put my account in overdrawn status. I called them, of course they didn't answer their phone, so I left a message. 1.5 days later, still no return call. So I called the Avis 800 number. Many calls, many transfers, and many times put on hold, a supervisor finally told me SORRY! THERE'S NOTHING WE CAN DO. IT WILL FIX ITSELF OVERNIGHT. Well, of course, it did NOT fix itself overnight. So here we are leaving on vacation and unable to access my own money in my own account cuz these idiots over charged me!!! I will NEVER NEVER NEVER use AVIS EVER again!

Started using this equipment rental business early in 2018. They may not be as big as some of their…read more competitors but i truly like using them. So far great equipment, aerator for lawn, a saw, and a compactor for driveway. Not one issue, they all worked great. Called today for the compactor, told them I would come in and when I did it was waiting for me. No big huge legal documents just quick and easy. These guy's are great. Try these folks you will not be sorry. I will not go back to Home Depot, don't need the grief.

Hands down quality service from the moment I made an appointment to when they handed me back the…read morekeys when they were done. I've had 2 full washes and a detail with them and each time I've gotten the car back, it looked brand new. You don't even have to go anywhere, they'll come to you! Can't beat the convenience. Josh is the man and I can't recommend them enough. I'll be using them every single time and won't go anywhere else.

I hired Josh to wash and detail my SUV. This is a mobile service-he comes to you. He came prepared,…read moreincluding his own water tank! The quality and value can't be beat! He cleans and shines every part of the vehicle until it looks brand new. I can't say enough great things about Josh and his service. Punctual, professional and perfect!

Quick, efficient and friendly auto care. My Black Explorer Sport's a/c suddenly lost its ability…read moreto cool the early hot temps days. I called Westside Car Care on Wednesday afternoon and Maria gave me an appointment the NEXT day! (When I dropped my SUV off for service I was greeted by a smiling Maria. Maria is not just friendly, but is very knowledgeable and answered my more detailed technical questions) I won't bore you with details, but my Explorer was ready for pickup the same day I dropped it off for a reasonable price. Now I believe I could "hang beef" inside as the a/c is working great! Thank you Westside Car Care.

I visited the mechanic for a diagnostic on my car because the maintenance light was on. I didn't…read morerequest any repairs; I just wanted to know the reason behind the light. Surprisingly, they ended up changing my oil, even though I had just had it changed a week ago. It seems like they'll do anything for money, even if it's not necessary.

Friendly, respectful, helpful and knowledgeable folks in all things about tires. The environment is…read morevery clean.

These guys were great. Ordered my tires over the phone since the online system wasn't allowing me…read moreto finalise my order. Super easy, they only took a couple days to arrive, and I was able to get them installed quickly. Very nice guys in the shop, and the owner is a really cool guy. I enjoyed taking with him. Tires look good. I'll definitely return there for other vehicle work as needed.