Avis at Denver, CO airport, initial request was for a 7 passenger car but was given a 6 passenger…read moreJeep Grand Cherokee. When I checked in to pick up the car, the agent mumbled when he spoke, didn't look me in the eye, barely mumbled some contract information had a pisspoor attitude & not at all customer friendly. When I found out the car was not what I requested, I went back in to get switched to a 7 passenger, he did the switch but gave me the keys to the dirty Dodge Durango! Upon entering, it smelled like marijuana and there were dents & scratches all around the outside, it clearly had not been washed and there was a cigarette burn in the passenger seat! We took pictures of all the issues we found, but you can't take a picture of "smell" unfortunately. I complained to a lot attendant who told me that the person at the gate will go through the vehicle and make note of everything before we leave. We got to the gate, I complained to the gate attendant about everything I'd noticed wrong with the vehicle, she acted like she was listening, clicking her fingers on her handheld device, assuming she was making notes of every complaint I had, she repeatedly nodded, rolled her eyes a few times, as if she was disgusted as well. She took a couple picture's, reached into the car and took a picture of the mileage and said you're free to drive out. While at our destination, we looked around for the reason for the smell and found the marijuana box in the glove compartment and threw it away. We returned the vehicle on Sunday with a full tank of gas, in the same condition we were given it, and now come to find out, I'm being charged a $450 fee because it smells of smoke!! This was not from me or anyone riding with me and I will not pay this fee! I am furious with AVIS and will NEVER rent from you again and will post this on every social media platform unless you make this right! I will be calling when the phones open at 7:30am tomorrow and make a formal complaint!

Seriously what Airport closes car rental at the airport???? The flights still arrive with people…read morewho need cars.. welcome to Wenatchee if you don't like it fly somewhere else with real customer service

I had a family emergency come up and needed to extend my rental. During an already stressful…read moresituation, Taylor Chambers at Enterprise in Yakima went above and beyond for me. I explained what was going on and mentioned that I felt like I had been overcharged when I rented the vehicle in Chico, CA. Instead of brushing me off, Taylor took the time to look into it. She discovered that I had in fact been charged incorrectly and was able to adjust my rate from about $190 per day to roughly $70 per day. The money she saved me was huge, but what stood out even more was the way she treated me. She listened, showed genuine compassion for my situation, and worked hard to make things right. Customer service like that is rare these days. Taylor turned what could have been a frustrating experience into one that restored my faith in good customer service. She was professional, kind, and incredibly helpful when I needed it most. Thank you, Taylor. You made a difficult time a little easier, and I won't forget it.

UNRELIABLE. No car was available even tho we had a reservation, The manager advised that the…read morecompany took away cars earlier and left him to rely on returns. Luckily Hertz was able to fill our requirement (five with baggage) but at three times the cost. We had no choice since we were on a tight schedule and could not wait the hours for a potential return. Very frustrating and not sure what to do in the future as we rent in Yakima often.

Arrived in Tucson after a long day of delayed flights due to fog only to wait in a line two hours…read morefor a reserved auto at the Budget counter. We had called to notify Budget we were delayed. We were assured Budget would honor our reservation as long it was picked up within 24 hours of the pickup time. The Budget line was not divided into customers with reservations and without. (Why get a reservation?) At the desk Budget offered a Toyota Highland but after the paperwork, they handed us the keys to an electric Mustang and pointed us to a dark garage, no instruction and a car with only a 30% electric charge. We have never driven an electric car, we are in a strange city. In addition, Budget would not accept the insurance we had purchased when we reserved through Delta. Then, Budget asked my opinion on a survey that was impossible to complete.

I'm so very disappointed and angry! We got to Billings and pulled off I-90 to stop for a couple of…read moresupplies and when we did something dropped. We immediately stopped and I called Budget. Unfortunately a police officer came and asked us to move as we were on a main road and blocking traffic. We very slowly moved it to the closest parking lot. The whole time I was waiting on hold. Just as we were getting it parked someone finally picked up. It took an hour for someone to come look, another hour for someone to tow us, another hour to be told it would be worked on sometime during the next day. No offer of a new truck as it was already well past 8pm. Now we get told after calling several times this morning that the damage was even worse and no part is available until Monday. A wonderful agent Misty, tried to get a new truck, but they continue to run into issues and in fact are refusing to pay to have a truck brought from 4hours away.. This is insane. The damage is so bad that if we'd been on the highway we'd have most likely been severely injured or died. I can not in good conscience EVER recommend a company that does such a completely incompetent job of performing maintenance on their vehicles and end up in us incurring additional costs due to this incompetence. Whatever you do, run as fast as you can ANYWHERE ELSE! UPDATE: TheY've basically refused to help. They want us to submit receipts for everything once the truck is returned and have turned to remove all responsibility from themselves onto their service contractor. One star is beyond generous!

Started using this equipment rental business early in 2018. They may not be as big as some of their…read more competitors but i truly like using them. So far great equipment, aerator for lawn, a saw, and a compactor for driveway. Not one issue, they all worked great. Called today for the compactor, told them I would come in and when I did it was waiting for me. No big huge legal documents just quick and easy. These guy's are great. Try these folks you will not be sorry. I will not go back to Home Depot, don't need the grief.

Hands down quality service from the moment I made an appointment to when they handed me back the…read morekeys when they were done. I've had 2 full washes and a detail with them and each time I've gotten the car back, it looked brand new. You don't even have to go anywhere, they'll come to you! Can't beat the convenience. Josh is the man and I can't recommend them enough. I'll be using them every single time and won't go anywhere else.

I hired Josh to wash and detail my SUV. This is a mobile service-he comes to you. He came prepared,…read moreincluding his own water tank! The quality and value can't be beat! He cleans and shines every part of the vehicle until it looks brand new. I can't say enough great things about Josh and his service. Punctual, professional and perfect!

Quick, efficient and friendly auto care. My Black Explorer Sport's a/c suddenly lost its ability…read moreto cool the early hot temps days. I called Westside Car Care on Wednesday afternoon and Maria gave me an appointment the NEXT day! (When I dropped my SUV off for service I was greeted by a smiling Maria. Maria is not just friendly, but is very knowledgeable and answered my more detailed technical questions) I won't bore you with details, but my Explorer was ready for pickup the same day I dropped it off for a reasonable price. Now I believe I could "hang beef" inside as the a/c is working great! Thank you Westside Car Care.

I visited the mechanic for a diagnostic on my car because the maintenance light was on. I didn't…read morerequest any repairs; I just wanted to know the reason behind the light. Surprisingly, they ended up changing my oil, even though I had just had it changed a week ago. It seems like they'll do anything for money, even if it's not necessary.