Please don't rent here, go to enterprise instead. Horrible customer service, worst rental experience ever!

We were able to get a car fine. We were in a bind and needed a car to complete our trip

For the second summer in a row, I have been helped by Amanda at the Hertz Rent A Car counter in the Yakima Airport and I can't wait to see her again next year. Not only did she call me the day before to make sure my web booking went through appropriately but she also made sure my drive back to Sea-Tac was more enjoyable and affordable when I decided to upgrade onsite read more

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I was told I'd receive email info and receipts...nothing and the woman at the counter who supposedly emailed them to me could not determine what email they were sent to but nothing was sent to me. The car I received had less than a half tank of gas and NO windshield wiper fluid ..I had to buy a gallon and fill before my trip ..yes it was needed due to weather. I usually rent from Enterprise and have never had a problem I will not rent from Hertz again ..the only reason I did this time was because I was to return the car on Sunday and Enterprise doesn't have Sunday hours ...in future I will pay additional day at Enterprise read more

Chris at the front counter is amazing! He is so sweet and my sister and I really appreciate his help!

Awful experience, vacation ruined, horrid customer service, and zero attempt to resolve the issue. I pre-rented a mini-van for a 'drive vacation'. Arrived about 30 minutes early and no rental car, no attempt to get me in to something else, and no refund. Over two hours in to it, I ended up walking out, and still haven't seen a refund. Just horrid. read more

We were booked for another car rental place through Expedia. When the airlines changed our flight we lost the rental car because all of the rental car companies close at 5pm. We took a chance and called Hertz in Yakima and spoke with Dennis. Not only was the cost of the rental car half of what we would have paid with enterprise he stayed until after midnight so that we were not stranded in Yakima. He even had the car pulled up close so we did not have to walk in the cold to their lot. He went above and beyond with his customer service read more

reserved car though priceline for $172. They charged me $253 i guess they upgraded my car without telling me or giving me option. Person did not take me to car and hardly said a word. When returned car they had a meeting i guess so again to busy to say anything. Horrible service I will start looking for alternate rental options. When they have to start closing locations maybe then they will get value of customer service!! I would never rent from them again! Brian L read more

Worst place to rent a car! Never again. When I tried to ask a simple question I was treated so bad and yelled at by the manager who hung up on me. Adrian she said she was the main manager. I cancelled the rental and later found out it was never canceled by that nasty woman. As soon as I called she started being nasty for no reason what so ever. There is no way to contact corporate that I can find. I am assuming this is because they can't be civil humans. read more

The hertz counter and the national hertz phone number told me it was open today. But, when I showed up nobody was out the counter or in the vicinity and the hertz National number could not help. Do not rely on Hertz. read more

Hertz never disappoints. Clean well maintained low mileage cars. Personal and professional staff that are friendly and helpful. I never like to rent from anywhere else. read more

I had never considered Hertz before, as I believed they were the most expensive of the rental services, but as my vehicle was being repaired in a small town, with no agencies available, I needed a ride 45 miles each way to reach the larger city. The owner of the body repair shop told me he thought Hertz offered free transport to their site and back, so the rest is history. I called, they did, and everything else flowed pretty well from there. They picked me up on time and delivered me back about 2 weeks later when my vehicle was ready. There was the slight issue of an overcharge, but when I pointed it out, they gladly credited it back to my account a few days later. I would highly recommend this agency and will not hesitate to use them again in the future, if the need arises. read more

Terrible service reserved a car 3 weeks prior requested a full size sedan all wheel drive passengers 5 suitcases 4 was given a Buick 200 front wheel supposedly the same class BULL. Also on website over and over deposit 100 nope it's 200. read more

The employee lied to me. She said that because pep boys was aggreeing to pay for my car rental, that all my gass would be paid for while I was using the rental. I specifically expresed my disbelief in that and explained the possibility of pep boys backing out of that type of arangment. I was disputing a v8 vs a v6 to save money on gas but the hertz employee said just to take the v8 because she gauranteed pep boys would pay for all my gas anyways, so saving money on gas was irrelevant. I belived her and agreed and in the end neither pep boys nor hertz reimbersed me for my gas. Just like I thought it would happen. Of course neither of the 2 parties wanted to accept responsibility for the mistake in communication because of their lack of character and lack of decency. They gave me a corpirate answer of, "we're sorry but there is nothing we can due because of the way our system is set up." Thats like me telling the IRS I cant pay because of the way my bank account is set up. I hated my experience and I will never go back. (Forget these people) for lack of inappropriate term because my post would probably be deleted. Go to enterprise. Much better. Maybe a little bit more money but no B.S. over there. read more

We got a rental car through them because that is who the insurance dealt with. We can never get a hold of anyone. We have tried several times during different times of the day and we hardly get a hold of someone. They don't follow their hours. My husband waited for them to show up for an hour after they were suppose to open at. We got our car and it smells so bad. Someone was smoking stuff in there and there are a lot of smells going on and none of them working. I called and complained to them about the smell, of course no one answered and no one has called me back. I called a week ago. Just got word my car should be ready this afternoon. Can't wait to take the car back and give them a piece of my mind. If you have a choice don't go to them it's not worth the hassle. read more

I rented a vehicle in sept 2015 for a road trip to Idaho, I was in a hurry and didn't check vehicle out before I left. I got on the road and there was a lot of road noise and vibration going down freeway, I checked the tires and they were almost bald with tread and the passenger rear was starting to show cords it was so wore out, we made it to Idaho and back home and also on way to Idaho the oil change light came on and car was starting to run rough by time we got home, I filed a complaint with the company and all they would do is offer me a 10% discount for my next rental, I told them they were lucky I didn't blow a tire and wreck or something else happened because I would've got a lawyer because there vehicle was totally unsafe to be on road I will never rent from them again I'll go to enterprise and have never had bad experience read more

HORRIBLE EXPERIENCE!!!!! I reserved a car online thru Priceline.com and when I got there to pick it up the counter was closed and no one answered the telephone message that I left..i had a confirmation number and price but no car..... I ended up borrowing a vehicle for the week that I was on vacation. HORRIBLE.TERRIBLE. NEVER AGAIN! read more

I started renting from them about 4 yrs. ago, and now I wont go anywhere else. They have always been very professional, and friendly. Their cars are clean and trustworthy. I would recommend them anytime! read more

Save your money and time and don't go here they never have a car ready when you need it! They also have the worst customer service. I give them a zero! read more

Be careful of undisclosed charges! This is a very shitty business model that Hertz has. This is my first time renting at Hertz...I always go for enterprise for my rental purposes. Enterprise didn't have the car that I need and regretfully I went to Hertz. Apparently when you return to a location after their closing time, then you will be charged for an extra full day rental and until the next day when the return location office open again. In my case I rented that car on 06/24 at 4:45 PM and it clearly says on the rental record to return it on 06/25 at 4:30PM, which I ended up returning the car at 4pm on 06/25. However, the next day my bill came up to be double the price than what was agreed on the rental record. It turns out that the return location closes at 2pm that day...and since i return it after hours, the charges keep accruing until the next day when the office opens. Nobody told me anything about this policy that they have. They should have reminded me up front that the return location closes at 2pm and be mindful that I really should return it before then to avoid additional charges. I am very unhappy with this and please don't rent from Hertz. Go to enterprise for a lot better customer services and no hidden bullshit charges like this. read more

Horrible place to rent a car! The staff is unorganized & unprofessional. One of the staff, Britney, helped me with my rental. Rented the car on July 5. Her computers were down so I received a hand written receipt. She put the wrong date, July 4, so I got charged for an extra day! She is very unhelpful & not at all concerned. She forwards me to her boss, who forwards me to a Seattle office that says they have no idea what I am talking about. So in conclusion, I ended up paying 300$ for a car they said would be 99 flat! read more

Needed a rental while my car was in the shop so I set my appointment at 1030 . I arrived early as suggested and ended up waiting for 40 mins as there was no one on location his entire time until I ended up leaving and going to enterprise. I can not believe they left the entire place unattended for so long . People make appointments because we have things to do we don't have time to sit and wait for people to finally show up to work . Beyond annoying . I can't comment on the service as they aren't even at their location. Then what topped it off is that when I called there hotline to inform them of what happened it sent me to someone at the location who lied and said he was there . LOL no you weren't . Smh really dropped the ball here hertz will never try here again . read more

Never Rent from this place. My son wrecked my truck this winter and I needed a car to drive while it was being repaired. My insurance company set me up with a rental from Hertz at the Yakima airport. I had to wait three days just to get a car. When I went to pick up the car, the representative at the counter had me sign the pre-inspection paperwork at the counter. After walking completely across the airport to the snow and ice covered car. I found the Pre-inspection paperwork was wrong, the car only had half a tank of gas (not full like the paperwork stated) and had 20 more miles on it than the paperwork stated and also was in need of an oil change. I took a picture of the dash before I left and again when I returned the car. To prove that there was more gas in it at drop off then pickup. Hertz still tried to charge me $90 for gas and service. Will never rent from Hertz again. read more

This staff was a pleasure to work with and very friendly. Tanner was very attentive and quickly took care of my needs. Susan is the branch manager also helped and everything went as smooth as possible. I think this location is a great face and example for the chain. I look forward to only working with this team when I travel to Yakima which is four times per year. read more

This is the first time in 7 years that I have planned a trip with my family. I reserved a vehicle with Hertz on April 1st for April 2nd at 10:00 AM. I was told over the phone I could use a debit card if I had 2 forms of identification. I arrive for my reservation and the customer in front of me was told she couldn't rent a vehicle w/o a credit card which she mentioned she wasn't informed of that when she made the reservation. She leaves upset. Then I let the employee know I only carried a debit card. Employee stated I could not rent without a credit card. They stated I can get someone with a credit card and they can add me as a driver (which is an additional charge). I then called Hertz customer service and let the know my dilemma. They stated they can add on to my reservation that I was part of a corporate plan so that did not require a credit card. I thanked her but then she stated that I will not be able to rent the car from the airport (The only location open on a Sunday) unless I have purchased an airline ticket because they give priority to the individuals flying into town. I asked her why I wasn't told this yesterday when I made the reservation and she stated that their policy has changed. So somehow Hertz policy changed over night and I was not made aware of it(sarcasm). If I was told about this policy change on Saturday I could've been able to alert reservations elsewhere instead of finding out the hard way without any other options. Thank you Hertz for not being able to rent me a vehicle! Will encourage everyone not rent from Hertz! read more

DO NOT RENT FROM HERTZ. I made reservations to rent a car for one day (6/27/15). I called that morning to confirm when I would be arriving to pick up my car. When I got there I was informed that they had no more cars and could not help me. I showed them my reservation number and advised them I had no other options and NEEDED that car. They repeated several times that there was nothing they could do for me. Left me high and dry with no help or assistance. Missed my niece's college graduation. Have attempted to contact Hertz several times to ask for compensation and have not heard back from them. They will not return my calls. They get zero stars from me. read more