Gabby made my check in so fast. Seriously one of the best car rental experiences especially after…read moremy disappointing interaction at the Fairfield location. THANK YOU GABBY.

Just dropped off my rental and I'm not satisfied with their customer service. I reserved a small…read morevehicle which wasn't availed at my reservation pick up. Just before I dropped off today, I noticed my bank account was over drafted with a charge I did not authorize. They said they tried to contact me but the only text I have is from the day I picked it up. They also extended my reservation for two extra weeks. It's not right to steal money out of peoples accounts. More attempts should have been made to communicate with the customer to confirm reservation extensions and payment.

I had an amazing experience at Hertz yesterday. Picking up Kay made our experience so easy. We had…read morea long day of traveling and I had difficulties with car sickness. Safe to say at the end of an 8 hour day, I was exhausted and mentally prepared for a long rental car experience. We had the complete opposite thanks to Kay. If everyone had a person like that waiting for them at the end of their trips where everything seems to go wrong, the world would be a better place! He is amazing at customer service. Customers in the store couldn't stop raving about how he always go above and beyond.

I travel a lot. The staff here is outstanding in there service. They are professional, but…read morefriendly. Bravo!!!

I am writing this review on behalf of my boyfriend. I was there too but lucky me I didn't have to…read moredeal with their customer service. My bf had to return the trunk by EOB on Sunday 3/4/12. He called their customer service and asked what time this Budget location closes. He was told they close at 2pm. We arrived at 1:15pm and all the gates were locked up and looks like they were closed. He called back customer service and told the rep his situation. The custr svc rep checked him in that he returned the truck and told my bf to drop the key off at the "drop box".......... He walked around the lot searching for a drop box that don't exist. At this point I was hot (it was a warm day out) and frustrated for him and I can see he's feeling what I was feeling. Called back custr svc again and told them there is no drop box. I don't know if it was the same rep but this one told him there is no drop box at this location......WTF?!! Location: Sketchy so watch your back! lol

I had a wonderful experience at Budget Rent a Car in Vallejo. Unfortunately, for me, in the past I…read morehad read some of the negative reviews and went elsewhere. A lot of the reviews talked about racisim and not being treated fairly. Well, I'm almost glad my car broke down to tell you none of that happened to me. There were 2 things that made me change my mind and use Budget Vallejo. I went to pick family up at the airport and my breaks went out on me. Scary! When I searched rent a car places they were one of the only ones opened on Sunday. Also, I read more reviews and came across one that was written by my friend Sean. Sean is one of the nicest and honest men I know. He also happens to be black. When I read Sean's beyond positive review I decided to trust my friend and rent from them. I went there with the attitude that I was going to rent from them, not try to get a deal out of them, and I was going to be pleasant and not demanding. I went with an open mind and no expectations. It worked. Sam, I believe that was his name, was very pleasant to me, upgraded me, showed me how some of things I wasn't familiar with operated, and everything went smoothly. When I returned the vehicle his wife was there and was just as equally pleasant to me. Not one problem. My only regret? I didn't rent from them sooner but I will be again.

We booked a same day reservation for an economy car. When we arrived we were told there were no…read moreeconomy vehicles available but they had and SUV for $70 more than what we reserved. What a racket!!! We left and went to enterprise down the road. They assist Ed us to get a vehicle in Napa.

Great car, Great customer service!!! Rented a beautiful car from this Hertz. They had it ready and…read morewere super nice when I picked it up and dropped it off. Chris, Matt and Anne went out of their way to get me just the car that I wanted. I had to have my car repaired and wanted a comparable car, and they went the extra mile to make sure that the car was as nice as mine. Thanks so much!!

Be super careful and take your business elsewhere. They charged my credit card and absurd amount…read moreunknowingly and are trying to scam me. I've reported this to my credit card company and trying to help the next person deal with legal issues... the guy at the front desk is a scammer and will be reported to the BBB. Also a dispute the wrongful transaction and small claims court coming ahead of this small shady business. Take your business elsewhere.

The person I spoke to on the phone woke up on the wrong side of the bed this morning. I'm a very…read morepolite person but he gave me a really bad attitude. He kept cutting me off while I was trying to ask questions. I would cancel my reservation but the price was very cheap. Terrible customer service. Be advised so you're mentally prepared for verbal abuse.

DON'T RISK YOUR LIFE WITH A BUDGET TRUCK!!…read more Budget rents out un-maintained, un-checked vehicles, and doesn't care about the fact that their vehicles are risking lives. I rented a 24-foot truck and car-trailer to move from Vallejo, CA to Tucson, AZ. I flew out my brother to help me drive back. The first thing he did was to check the brake fluid on the trailer (in case the trailer comes loose, it has its own automatic brakes), and OF COURSE it was empty. LIVES RISKED NUMBER ONE. If the trailer had come loose, it would not have stopped and would have seriously injured or killed other people on the freeway. U-Haul advertises that they have the lowest decks. I thought that it wouldn't be that much of a difference - but it sure was. U-Haul's decks are lower than waist level. The Budget back deck was almost neck high. The ramp they provide has very little traction. We almost couldn't get the washer & dryer up the ramp. MASSIVE INCONVENIENCE NUMBER ONE. After the truck was loaded, it had a HORRIBLE shudder between 45 and 65mph. My brother said that there was clearly something very wrong with the front end. Given that the max speed when towing a trailer is supposed to be 55mph, and there's no way I could go under 45 on the freeway...we shuddered along. By the time we got to Tucson (20 hours later), we were beyond sore. MASSIVE INCONVENIENCE NUMBER TWO. The AC vents had broken flaps. You couldn't turn them off of one person and on the other. MASSIVE INCONVENIENCE NUMBER THREE. Now the good part. It got dark, we turned on the lights, and were shuddering merrily along. Suddenly my brother says, "What happened to the running lights?" We were completely dark on the sides & back of the truck & trailer. We checked the fuses (I happened to know exactly where they were, because the cover kept falling off onto my knees). It was clear which fuse was bad, because it was burning hot. Literally burned my fingers. Of course, there was no fuse diagram, so we couldn't just pull one of the "extra" fuses and plug it in - even if we had, it probably would have burned out in a second, because there was obviously a short. Driving down the freeway in an invisible-dark truck? LIVES RISKED NUMBER TWO. My brother asked me to be sure to find the fire extinguisher. I looked around the whole cab, and couldn't find it. The next day, in the bright sunlight, I found it, completely inaccessible, WAY behind and under the driver's seat. It's a law that there has to be a fire extinguisher in a truck like that, but, of course, it doesn't have to be ACCESSIBLE! What if the short had caused a fire in the dashboard? LIVES RISKED NUMBER THREE. I tried to call Budget's Roadside Assist, but I was on hold for about 25 minutes. Finally, my cell phone ran out, and we couldn't risk using up my brother's cell, because there might be (and WAS) a real emergency. So, we went the rest of the way with the hazards on. Have you ever driven with hazards on? TICK. TICK. TICK. TICK. For hours. And hours. And hours. MASSIVE INCONVENIENCE NUMBER FOUR. Still, we continued. We had been averaging about 100 miles per quarter tank. We were approaching Phoenix, and I asked my brother (he was driving, thank goodness!) how much gas we had. Just over a quarter tank. We decided that we'd play it safe and get gas at some truck stops just the other side of Phoenix. About 10 miles later, we were just the teeniest amount under 1/4 tank. That should be enough to go another 12 to the truck stop, right? WRONG. As we're driving along, my brother WATCHED the needle drop from 1/4 to zero. Then below zero. Then it ran out of gas. 1/4 tank in 10 miles. When a truck like this runs out of gas, it loses power steering & brakes. My brother is a big, strong, strapping guy, yet he was fighting with all his strength to stop this beast. I was TERRIFIED! We literally almost ran off the road. We would have flipped over, and been seriously injured or died. If I'd been driving, I wouldn't have been able to safely stop the truck. LIVES RISKED NUMBER FOUR. There's more of a long story about how we unstrapped my car, got gas, but the truck wouldn't start due to a lack of a priming button, and then my brother sent me to Tucson while he waited for roadside assist. They did show up (after 90 minutes) and get him on the road again - that guy was great. Meanwhile, another semi almost ran him down (LIVES RISKED NUMBER FIVE) so he had to go sit outside of the truck, at 4:30am, in southern Arizona, in the dark desert, by himself. (Animals, illegals, and drug-runners...) LIVES RISKED NUMBER SIX. The next day, when we called customer service, we were proudly told that they always do a 10-point inspection before renting the trucks. (Whee... so, the brake lights and blinkers work. What about the ALIGNMENT, the FUSES, and the GAS GAUGE???) Do you think Budget is offering me any sort of fair compensation for RISKING MY LIFE? Not a chance. Bottom line? RENT A U-HAUL, AND BOYCOTT BUDGET!

I had trouble with another Budget Rental place and with Budget's Corporate Customer Service (if you…read morecan call it that-they were not only completely unhelpful but they really did not care if they got my business or not.) I called Rusty's at the last minute and he got me what I needed quickly and efficiently. He was polite and listened to me complain about Budget and apologized for their bad service. If I were moving again I would definitely call Rusty without hesitation.

Alpha Rentals is the true Alpha -- the Supreme of Bay Area rentals!!!!…read more I've been renting from Alpha Rentals for the past 4 years, and let me tell you, Allen and the whole team are consistently amazing. Reliable, professional, responsive, and genuinely kind!!!!! Alpha is a rare gem. They're not just top-tier... they're Alpha-tier!!! If you're in the Bay Area and looking for a party rental company that treats you with respect, communicates clearly, and truly cares, Allen & Alpha Rentals is the one. Support them, recommend them, shout their name from the rooftops. They deserve it all! -- A loyal and grateful Alpha client of 4+ years

Very responsive and friendly! Our event is this weekend and I have made a couple changes and they…read morehave taken care all of them promptly. They deliver and pick up which is great!

Hello, I LoVe to recommend this place to anyone They are…read moreeasy to deal with my deal take 2 hours and they did help me with price Tamer is very nice person I did finish my deal with him and there is no game or hidden fees I'm happy with my new Land Rover 2014 Thank you Tajautogroup

Bought two vehicles here from Tamer. Back in 2019 A 2015 Toyota Corolla. It ran like a champ and…read morenever had issues and three years ago a 2008 Toyota Camry Hybrid which I still drive till this day. Highly recommend Taj Auto Group for vehicles for a good price. Tamer will go out all his ways to help you get the right car with a right monthly rate that you can afford.