Had a great experience with Flow Rental. Christian is very Professtional,Reliable he exceeded my…read moreexpectation. Will be contacting him soon.

From the owner: No Credit Checks/ No Security Deposit/ Unlimited Mileage/ Roadside Assistance/ Maintenance Included…read more Whether your car is down for maintenance, you need to get around and run daily errands, special events, that special night out, or even if you don’t want to drive your car we’re here to fulfill your needs and we’re only a call or text away. Your premier destination for hassle-free and top-notch car rentals in the heart of Richmond, Virginia. At Flow Rentals, we understand that every journey is unique, and we strive to make your travel experience seamless, enjoyable, and memorable. No Walk Ins, Appointments only

We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

TNT auto rental is honestly the easiest it's gonna get. They got me a car in no time for the best…read moreprice I could find.

I'm gonna keep this short & sweet. TNT Auto is amazing like 8th wonder of the world amazing!! They…read morehave literally taken the burden of booking a rental car (which I do alot for work) and turned it into the easiest experience ever. They personally drop off and pick up the cars from your house and send over a receipt via email. The staff is so pleasant and accommodating they get how busy I am and tailor their communication style to meet my needs!! Five Fabulous stars for TNT Auto, check them out!!

This was my first time renting a car in the US in over 30 years, and National made the whole…read moreexperience super easy. The rental car area at the airport was easy to find and just outside the doors from the main terminal. I have Executive status through my Amex card, so after reserving a midsize car, I was able to skip the counter and choose from about 15 vehicles in the Executive Aisle I ended up choosing a brand new Honda CR-V. I'm planning to buy a new CR-V next year, so having one for an extended test drive during our visit was a bonus. The pickup couldn't have been easier. We just got in the car, stopped at the exit gate, showed the friendly attendant my driver's license and credit card, and we were on our way in about five minutes. Returning the car was just as quick and hassle free

I rented a car from National and they were great. At the counter, they took care of me fast, and…read morethere wasn't even a line. Even though they had me booked as a compact, when I got to the garage, the guy pointed at one side of the aisle and said I could have whatever I wanted from there. I ended up with a sporty Nissan Sentra SR, which was practically brand new and fun to drive. I had a great experience with National and would rent from them again. Update: when I returned the car, they charged me about $100 for I guess taxes and fees; there was no mention of this when I picked up the car. They even confirmed the price I was initially quoted. I can't complain too much though because they usually nail you for returning a car somewhere other than where you got it, and as far as I can tell, they didn't, but they did charge per mile driven. This causes me to lower my rating by 1 star.

I rented a car from Tappahannock for a one way trip to the airport. It was a TRAIN WRECK on the…read morepick up. When I arrived I was NOT happy. But the person checking me in asked how it went and attentively listened as I cooked off steam. He then meaningfully asked how he could fix it. I was flippant but he was insistent and at the end he knocked it out of the park. Everyone has some bad occurrences, it's how they handle them that matters and this place did right by me. I'll be a consistent customer of the RVA Enterprise because of this person. I only wished I had gotten their name to give them kudo's to corporate.

Just arrived at 1am here at the airport and the girl at the counter saw that there was a need,…read moredecided to stay til 1:30am and asked the team if they would be willing to stay and they were all willing. That shows me their commitment to serve walk ins and it should be highlighted. They all made this experience smooth especially considering arriving so late in the morning. Thank you to everyone who was there and willing to stay the extra 30 Minutes you truly blessed us!

I've called them three times looking for a rental. They never have anything available, claiming…read morethat they still have cars in the shop. I can't recommend a service that can't provide the service they advertise.

When I got in a car accident and needed a car the next day to get to work, B & W was there when I…read moreneeded them the most! Unlike other car rental companies in the area who could only offer me a car later that afternoon, B & W had a car ready and at my apartment that morning! Bill is very friendly and goes above and beyond to make your rental experience as easy and painless as possible. When my car wasn't fixed in time, there was no problem extending my rental contract. When I couldn't return the car during business hours because of my job, Bill even offered to meet me whenever I could make it and gave me a ride home as well! And the pricing really can't be beat! If you want an extremely pleasant and hassle-free rental experience, then B & W is exactly what you're looking for!

I rented for 31 days while my car was in the shop. My first car had a broken seatbelt, my second…read morecar had a smoke smell, my third car did not have any washer fluid. Leading to separate visits back to enterprise to swap out or rectify the problems. The other issue is by the 3rd car i asked to upgrade to an SUV with AWD and was verbally quoted about an extra 7 dollars per day. It ended up being double. I never signed a new agreement on the new numbers and did not receive a new RA. These were all avoidable and preventable issues, and I am the only one that has to suffer the consequences. I reached out to enterprise directly and they never responded. So i opened an AMEX dispute and they fought it. AMEX ended up doing a chargeback in my favor. Now enterprise sent me the bill and is arguing with me via email that signing an agreement for one price automatically means I signed an agreement for a new price. Then they tried to lie and say I was given the correct price verbally. I also had to complain about turnpike fees, i took toll roads the entire 31 days and paid cash every single tried, they tried to bill me anyway (it was refunded). Unsafe cars and shady charge practices here! Avoid it at all costs!

I have a reservation but am being told the entire area of western Richmond is out of cars. Very…read moreodd and likely highly unusual so maybe this issue took them by surprise...giving the benefit of the doubt... Since 9:25am they told me they are "working on solving the issue" but I have heard nothing. I am unable to drive 1 hr to the Richmond airport where they do have cars due to insurance limitations and apparently a totally different Enterprise system at the airport. Hmmm...

I had a wonderful experience with Enterprise and in particular, Steven Robinson. When the first car…read moreI was given didn't work well for me, Steven was able to quickly switch it out for a better option. He was friendly, professional, and went above and beyond to ensure that I had a positive rental experience. I highly recommend Enterprise Rental Car and Steven Robinson for anyone in need of a rental car.

Does not honor reservations. Made a reservation on two different occasions weeks in advance . On…read moreboth occasions I received a call, on the day of pickup, saying they had no cars available. What is the purpose of making reservations if Enterprise can't honor them. Poorly managed location.

Do not rent from here. The operator is very rude and disorganized. My car I reserved was not…read moreavailable so she tried to raise my rate. Did not advise me about after hours drop off box hidden behind the e building and made it seem like it was my fault I returned it early. She is a bad representation of Budget Avis. Paulette.

We were grateful to this location for their professionalism and helpfulness. Our vehicle required a…read morelong term repair and we needed an SUV. The business reps helped with exceptional customer care by providing a reliable and clean vehicle. We asked for a name when Ms. Paulette shared her identity. When we turned in the vehicle we were pleased with the assistance from representative Jennae. Both were helpful and very knowledgeable to assist. The experience was so much better and convenient to traveling to the airport or another location. We are appreciative and will return if we ever need to rent again. Highly recommended!!!