I had a wonderful experience with Enterprise and in particular, Steven Robinson. When the first car I was given didn't work well for me, Steven was able to quickly switch it out for a better option. He was friendly, professional, and went above and beyond to ensure that I had a positive rental experience. I highly recommend Enterprise Rental Car and Steven Robinson for anyone in need of a rental car. read more

Does not honor reservations. Made a reservation on two different occasions weeks in advance . On both occasions I received a call, on the day of pickup, saying they had no cars available. What is the purpose of making reservations if Enterprise can't honor them. Poorly managed location. read more

Mechanicsville, VA Location - HORRIBLE!! If I could give less than 1 star I would. I made a reservation for a specific vehicle type on September 5 to be picked up today (October 25). I called the office yesterday to confirm my reservation AND the vehicle type. I arrived today to pick up the car and there are none on the lot. The agent offered a smaller vehicle. I told her that was not what I reserved nor what they confirmed was available. Her comment was "I get you". I asked when one would be available. Only response "I get you". That was her response to EVERY question I asked. She said she may have something in an hour or two - she would call me. 2 1/2 hours later no call. I called and was told still no vehicle and they don't think they will get one today. NO solutions offered! NO customer service skills! NO concern that they were not fulfilling a reservation. DO NOT EVER use Enterprise Car Rental. Especially if you are depending on a vehicle to get you somewhere!! read more

I made two reservations for two different size vehicle. I received a call yesterday 08/19/2021 from a agent inquiring about the two reservations , I explained to the agent over the phone , I needed a vehicle to transport my son to college. I explained the need of trunk space , the agent informed me he didn't have one of the vehicle requested which was a mini van but he could offer anther vehicle which should accommodated my need. Once I arrived to the location , I immediately notice the vehicle he suggested would not fit my need. I informed the agent several time the vehicle would not work for my situations . I also inquired about the mini van which was my second reservation option. The agent said he didn't have any mini vans( but there were two located outside). I ask when would he have one , he couldn't give me a defined answer. Which I couldn't understand because I originally had a reservation for a mini van. The agent basically force me with two option get a vehicle too small or get the vehicle completely out my budget. It was unfair , unprofessional , I was mistreated and poor customer service frustrated , after specifically stating my need and he offer something completely different . I. basically was forced to get a vehicle of of my budget, this situation has basically ruined my experience seeing my son off to college , moment of my life in which I'm suppose to enjoy ,My son first year of college , has turned into a complete night mare. The agent was not apologetic , compassion or anything. I shouldn't be responsible paying a higher renter rate/fee because you your company failed to provide the demand at the last minute. A week later my concerns has not been address after emailing them directly . Poor customer service read more

I got a car from here while I was getting my car serviced. The car that I got smelled like smoke. When I explained to the attendant, he said that was the only car that they had. I asked could someone get rid of the smoke smell and they said the individual who cleaned cars was not available. I was disappointed at the lack of customer service the attendant gave me. I have to think twice about coming back anytime soon. read more

when you book a reservation online it means nothing - they give you a confirmation number leading you to believe you have a car available and the next day two hours before you are supposed to pick the car up they tell you they have no cars. The booking system is completely unreliable at best. DO NOT book with enterprise read more

I don't need to rent cars very often but after mine broke down on me this week, I found myself needing a rental quick, fast, and in a hurry. I did a quick Yelp search and saw that this Enterprise location was pretty close to where I was located at the time. When I had a couple of questions that I wasn't finding the answer to online, I decided to call and had a weird experience. The woman on the phone was not based in that particular Enterprise-- I later learned that she was from a call center based in the midwest somewhere. She told me that that location was sold out of cars as was another location that I asked about. But, my computer screen said otherwise, so I decided to proceed with an internet booking. A couple of hours later, I went to pick up my car and the whole process took all of 5 minutes. She even took off a silly hourly charge that automatically showed up on the internet. I had a cute little Ford Focus that I enjoyed driving around for the day. It was clean (it did have a smell to it, though. Not a bad smell, just different), she took me through step by step of how to operate it, gave the car a once over, and I was off. Returning the car the next day was just as simple. I was in and out in about 5 minutes. I hope I don't have to rent a car under these circumstances again, but if I do, this is a solid location. I'd definitely recommend to others! read more

I do not rent vehicles often and have had bad experiences elsewhere. I recently had my vehicle totaled and needed a rental. The team at the Mechanicsville Enterprise Rent-A-Car went above and beyond expectations in finding a vehicle of my liking twice for me. I needed to return the first reservation early and then begin a new reservation the following week. Lauren and her team are outstanding! read more

I must definitely leave a great review for two outstanding members of the Enterprise location in Mechanicsville VA. One is Hunter and the other is Ian these guys are world class service operators at the top of their business. Knowledgeable. Polite. Honest. Professional and have a sense of self confidence like I've never seen. Their manager should read this review and be extremely proud of them. I will never go to any other location and if I have to I will change my vehicle at this location. read more

We seldom need a rental car, but having some long-term service done on our car warranted a rental. Made reservation online for pickup in Mechanicsville. Made it to the store and were told that since our bank card didn't have a chip in it they couldn't use it. Would not accept a check nor even cash. Very uncooperative associate and what I assume was a manager. No explanations of policy, no indication of why that information is not on website. Quite an unfortunate and unsatisfactory interaction. read more

I rented a car last week Wednesday, Thursday and Friday. It was picked up promptly on the following Monday. Today is Thursday a full four days after the car was picked up and I have no receipt I called the Mechanicsville Enterprise office to request a receipt and my call was disconnected twice after being on hold for five to 10 minutes. When I was able to reach someone, and ask for a receipt they Emailed a receipt from a car that I rented a year ago in June? I understand good help is difficult to find these days but maybe the people in this office could or should be trained a bit better? It has been four days since the transaction has been completed and still no receipt or invoice? What an experience this has been. read more

Very disorganized. Unfriendly associates. Did not honor my appointment for pick up. Manager was rude and did not listen to my concerns as a customer. No customer service skills. Store did not honor my appointment for pick up, charged me incorrectly and did not acknowledge their mistake. Would absolutely not recommend for any paying customer. read more

On the phone told no vehicles available from 2 closest locations to me, but there are cars available at airport. Went to airport to be told Enterprise doesn't rent one way. So we walked across to Avis who were more than happy to help us. Enterprises loss read more

I went to this Enterprise branch to rent a car for a day. During my trip, I had trouble with roadside assistance (tire issue). I talked to the branch manager once I arrived back into town. The manager was very professional about the situation. I was pleased with the customer service from the branch manager. Although, the roadside assistance service was horrible the branch manager made sure he corrected things. I don't rent cars very often but I would return to this branch because of the customer service from the branch manager. read more

The absolute worst customer service experience. Dylan Price, branch manager, has no tact in dealing with customers. Unfortunately my company has partnered with Enterprise so I have to continue to rent cars from them but I will go out of my way before I ever have to work with the Mechanicsville location again. I will also be lodging a complaint with the area supervisor in hopes that he will spend time with Dylan and improve his customer service skills. Do yourself a favor and work with a location with a professional staff. read more

I use Enterprise several times a year and this was the first time using this location. The staff was professional and polite. In the past I have had situations where I waited in long lines but I was in and out in no time which helped with my busy day. read more

This Enterprise location is great. They provide great service and are very accommodating. I wish I could say that about some of their other locations! Keep up the great work MECHANICSVILLE ENTERPRISE. You need to give the downtown location some training! read more

I had rented a pick-up truck for the day from another rental agency. When I showed up they did not have the truck and didn't know when the previous renter would be returning it. They offered me nothing as far as assistance..."maybe try U-Haul". I started home thinking that was it for the day I had taken off to move some things. I decided to go to the Mechanicsville location to see if they had anything available. They were super nice and told me they had a truck but it had not been cleaned yet. I told them that didn't matter I would take it. Turns out the truck was very clean and they had me out of there in less than 30 minutes. I have rented there in the past and its the only place I will rent from in the future! Great job! I highly recommend... read more

I am a frequent customer at this location, and usually the service is impeccable. Great customer service, above and beyond. Not sure if it was because the holiday (Thanksgiving) weekend, or if the customer service rep. was new, but he was very aggressive trying to upsell me and a bit rude. I was really taken back and it was kind of a bummer starting out my road trip that way. It honestly made me wonder if I should rent at this location again. read more

I've been going to enterprise since forever! I've never rented anywhere else before but after this last experience I'll never give it another chance. They are so confused at this location. They're not personable or that friendly. It's clearly about sales. In addition I was allowed to rent with a debit card for the weekend but when I went back to transfer my agreement to a new one they said "sorry that was a mistake and we shouldn't have rented to you with a debit card. Do you want us to drop you off anywhere?" No concerns about why or what I needed the car for. Didn't mention until we closed the current agreement that the weekend rates didn't include unlimited mileage. I had to work the very next day and I can't afford this extra stress. Horrible customer service!! I'll never do this again with enterprise! read more

Dealership was dirty. Insulation blowing from the HVAC. Ignored when I pointed it out. Associate and Manager ignored my argument regarding an issue and then point blank lied when I pointed out what I had been told previously. When I reacted to the lie and disputed what was being said, was told they were unwilling to drop me off and that I would have to walk. Customer service was appalling. (Especially on a week long rental!) I'll never go back. read more

I would like to say I have always had a great experience dealing with this location renting vehicles personally and for the church I attend whenever we needed transportation going out of town for different events. Top Notch service if we ever had any questions or concerns..keep up the good work!!! read more

This is a joke of a company! They gave me a large SUV when I was only supposed to get a full size car, the same size as my car that was in an accident. The guy who "checked" over the SUV very carelessly walked around just the outside and wrote down there was no damage to the SUV . I drive not even 10 min home and the SUV sits in my driveway til I leave for work that night. As I'm driving to work I notice a small chip in the windshield that he never even checked. I figured I would call them about it in the morning. As I'm at work it freezes outside and snows. I come out to my car and the chip has spread through half the windshield . I call the next morning and they basically tell me I'm lying cause the guy who "checked" over the car never wrote down a chip in the windshield. They told me someone would call me in a few days to give me a new car... but they never did. They just left me driving around with a cracked windshield. My car is finally done in the shop so I go to return the rental . I speak with a short blonde lady who is very very rude and just plain nasty. She basically tells me I'm lying and she's never heard of an already chipped windshield cracking in the freezing cold/snow. Basically tells me it was my responsibility to have checked over the car and seen the "chip" (implying there never was one) before I left even though that isn't my job . I go to work and do my job . So DO YOURS . Months later I'm still dealing with this stress . They are charging me almost $300 to repair the entire windshield . Nobody is being held responsible for doing their job poorly . They are just coming at me for it . Whatever happened to customer service? I work in the service industry and this is NOT how you treat customers ! That blonde woman needs to be fired and given a lesson on how to talk and treat people! I will NEVER come back to this company ever again . Neither will any of my friends or family and I advise you to find a different company unless you want to be treated poorly and accused of not doing their job for them! read more

I use this location at least 90% of the time. This time I was in and bmp out in less than 5 minutes. They are always friendly and courteous. They know what I like and don't like and do their best to accommodate me. read more

The customer service from the management and staff at this Mechanicsville Enterprise location is far superior to other rental car locations in the area. They always have the car I reserve and are very accommodating when I need one at the last minute. I highly recommend these folks. read more