Horrible horrible horrible horrible experience. My wife and 2 kids waited over an hour for 1 guy…read moreat the register. Then once she was able to talk to him, had a nasty attitutde. Gave her a hard time, told her there was a $200 deposit (which nowhere did it say when i booked the reservation). Then would not take my payment over the phone even after I put my credit card on file online. When it was all said and done, Hertz basically left my wife and 2 kids basically stranded they would not process her "Visa" credit card for payment bc it had a Visa logo and they had to run a credit check. They basically gave my wife the runaround and gave her a hard time because she was upset that she had to wait over an hour. She asked to speak to a manager but was told noone else was there, the representative called his manager who basically was no Horrible horrible horrible staff.

Arrived to location and no one was here. Wait inside for 15 min and no one showed up.. finally a…read moreman comes in saying he was washing cars. He helped the lady in front of me and said he was going to go get the car. He went outside and 20 min later I go outside to switch rental providers as I was beyond annoyed already and I see him driving up with Food. He literally went to go get food as we all waited. An hour and a half later I finally got a car through enterprise.

Great staff, friendly service and quick to get you in your rental! Recommend this location 100%!read more

They are running a "dent and ding" scam out of this branch. You return the car (or they pickup at…read moreyour body shop) in perfect condition, they close your ticket and you think you're done. Nope! Weeks later they send you threatening letters about hail damage (during sunny weather?) , despite not having any check-in inspection forms, pictures, etc. They likely are dinging people's insurance for deductibles to pay off their older cars before they sell them. This is criminal activity directed specifically by the management. It's also common nationally for this company.

Many thanks to Jackie, Omar, Tracy, Adam and whoever else I interacted with during my 40 day…read morejourney to get my car fixed from an accident. While it wasn't without it's bumps the team was great throughout. From the pick up (home close by) and drop off (collision center), to the exchange to a new vehicle (slow tire leak on the first one?) and the extending and closing out of the insurance claim/contract at the end....the team was friendly, helpful, and understanding. The cars were just ok (meh)...I am writing this review based on service. The service is what I will remember. Thanks for making a stressful experience LESS stressful. I appreciate it! Review is for the 11137 Westwood Loop, San Antonio, TX 78253 location.

Was sent here by my insurance company due to my car being hit. When we got there at 12 there was a…read morelong line and when we finally got to the desk at 1224 Eileen told us she could not help us even though she pulled us up in her system because we had to make a reservation online. She had to help all the people behind us that had a different reservation they made online even though she found our information. This was due to a system error they were having where Potranco made reservations like it was open when it was not and transferred all of its customers to our location. She was able to give 3 other people a car and we waited an hour only for her to only suggest we make a reservation on Monday for a smaller car because they were too busy but she still gave cars away to multiple people behind us. We came in Monday they still only have trucks. She told me on Sunday we were making a reservation Monday for a smaller car like economy which she compared to an altima she gave away Sunday in addition to I believe a red civic. Still no car available and we are there for our scheduled time at 8. She kept blaming the weather and said that a car of the size we were looking for like the ones in their parking lot would be available after an oil change maybe later and they would give us a call back at 10. No call and no car it it's already 11. I spoke to a chat representative only to be told no ETA for when i will receive a call back for the service we received. I come in immediately wanting a manager because I am convinced this lady does not want to help us. I tell him that there are nothing but economy cars in your parking lot because that's what she called them and that's almost what they look like online. The manager corrected the misinformation we received from her she was trying to get us an economy car not a standard car like we wanted. The ones we had pointed to in their parking lot at 8am that needed an oil change. I dont argue with the misinformation I was given by her because at this point i just want to get the car and leave. We finally are walking out to a civic and she tells me I can't drive the car only my father can. This is how I now know she didn't want to help us or maybe me specifically. Not only were we given the wrong information by her multiple times but now I can't drive a rental that I am on the insurance of with my family with. I have rented cars multiple times even overseas with my families insurance. If you come here don't speak to Eileen she clearly does not like her job, does not follow up, and is most likely to give misinformation or not help you. And yes I did follow up with my insurance I can drive this car. At least the manager was helpful and did what she obviously did not want to do but this was a whole weekend and hours later. Thank you enterprise for showing you care during our difficult time.

These dudes kept jerking me around all I needed was a window fixed on my company van. The owner…read more(can't remember his name) tells me over the phone "ahhh 5 oclock is pretty close can you come tomorrow" and I said it's gonna be the same time so the dude is like rah rah ok find come over. So I did. Once I got there this dude tells me he's got a broken down car in the middle of the road all my mechanics are gone bla blah. Mind you this is 5mins before having the conversation to come SO I said fine screw it I'll come tomorrow and he said OKAY please come tomorrow we will be ready for you same time. Ok cool. Tomorrow comes around and I go to work and after I go to this god forsaken dealership straight out of Baghdad and "John smith" who shares my same name says he's never heard of my situation and that the owner is actually out today for a funeral. Ok well the funeral didn't get planned AFTER we made plans for me because that was just F*****n YESTERDAY sooooo I said whatever man I'll go tomorrow. And John is like sweet ok awesome Last day I show up and this diaper head tells me my window is broke and then gets all pissed off and mad when I said ok fix it this is the whole reason I'm here. And the dude goes "it's gonna take forever and I'm about to get off" mind you the place closes at like 6-7 or whatever and I'm sitting infront of him at 4:30 these people are lazy Highly not recommended

Very helpful, through entire process. Will go above and beyond for his customers. Can't find many…read moredealers like this one anymore!! Good service with good prices, and continuous attentiveness after purchasing. Highly recommend

I want to express my gratitude for the kind service I received when I returned the car to the…read morePotranco location on 4/7. I returned the vehicle washed and cleaned, and the staff was very appreciative of that, given the need for vehicles due to the recent storm/hail damage to their whole fleet. I also got dropped out at my home and the gentleman was very kind!

Is this branch even open for business? Been on hold over an hour so far and disconnected three…read moretimes already without ever getting through to a person.

We had a car reservation for today and on the day of the car pickup we were informed that they did…read morenot have a car for us. They have terrible management of their car Inventory. They know how to take a reservation but can not actually hold a reservatio. No professionalism at all. Left us hangin. Do not reserve anything here. They will waste your time.

I rent from the location very often but this time was extremely stressful! The clerk had an issue…read morewith my card not authorizing on their end but my cards were indeed charged, called Avis support and those representatives were no help what so ever. My cards had been pending for 7 full days, causing my cards to be maxed out for that long. It messed up my families vacation budget and we had some sad children. The next most devastating issue was that when the "manager" made me feel like I was being discriminated against when he said to me "find you some more credit and we will rent you a car" I felt like because since the whole ordeal, frustration was already high due to my card being charged and I still hadn't received a vehicle. (Which was reserved a month in advance). The sarcasm from John was ridiculous and to add his wife was behind the desk agitating the situation. He is usually an amazing clerk but his sarcasm was through the roof and to add the prejudice of his statement was very derogatory. (I had "the credit" but his clerk charged my cards and maxed them "but didn't authorize on my end") Therefore I had to use another credit card the next day to get the rental. I shouldn't have to feel this way or harassed by a wife of an employee who shouldn't even had been there. I told John that he is my favorite but I didn't appreciate the sarcasm because he is a great employee but I definitely am not comfortable going there any longer with that discriminatory statement. I even dropped the keys in the drop box because I didn't want to see any of the employees. This isn't fair to me either because it is convenient to my home I shouldn't have to pay the price of any prejudice statements or comfort levels from anyone. My anxiety and my husbands who is a veteran kind of caused us a set back which again isn't ethical.

The staff is amazing and super sweet. AMAZING customer service!! Definitely recommend this…read morelocation!!

I went to two locations. One to pick up and then to drop off I came to this location. The lady…read moreworking was QUICK!! Didn't wait more than 5 minutes and we walked around the car and everything checked out and I was out of there. Customer service was 10/10.

We rented the car for a week. The young lady was very friendly and service picking up our car was…read morefast. It's a new staff under the same mgmt of Marlene. The ONLY problem was that the horn didn't work at all. The young man Carson that I dropped the car off to on Saturday morning at 10:00 was very friendly and fast. Great job guys !

I travel to SA every year and my choice to rent is here. I am a Silver Member; but, I have found…read moremyself in a pickle the last couple of times. Calissa Vazquez was extremely helpful in jumping through hoops to provide a vehicle for my in town travels. I can always rely on this Enterprise team for exemplary service.