superior customer service. arielle is very knowledgeable and has excellent communication skills. i…read morewell never rent a vehicle from any other place! Thank you so much for your help! Rebecca

This is the worst customer service I've ever experienced. We were trying to decide which vehicle…read moreto rent for a daily trip and went up the branch by our house. Not only was the attendant not helpful, she was rude and the office had a very strong smoke smell. I asked to see the vehicles and she was not very happy about it. It's the worst experience ever. Will not do any business with this branch.

Cristopher helped me find a vehicle and it was the easiest experience ever. He was very helpful and…read morenot pushy like they would be at a dealership. He was patient and kind 10/10 customer service

May 18, 2026 - May 26, 2026 I rented a vehicle from…read moreEnterprise on Lakeside Dr and it was a terrible experience. First, the technician stated they only had about six vehicles on the lot for rent, even though there were many cars sitting on the lot. Secondly, He said most of those cars were for sale. Third, since I did not pre-arrange a rental, they only had one vehicle left on the lot for rent. Those cars rented for about $55 a day, but I saw on the internet, a panel truck rents for $117 a week, but I was told there were no panel trucks available. Next, I was given a 2026 VW TAOS. After receiving the vehicle, I was not given instructions on how to operate anything inside the car. Then, before I drove off the lot, I asked the technician, "How do I adjust the seat"? He showed me how to adjust the seat and I departed from the lot. After driving a little while, I could not see out of the side mirrors and I stopped at another Enterprise office and was given instructions on how to operate the mirrors. Finally, it was time to fill the gas tank! I had no clue! I looked on the leftside, a little by the door side, on the side where most gas levers are located, but unfortunately there was no gas lever. I panicked. I stopped at an HEB grocery store gas station and I had to ask a strange man to help me locate the gas tank lever. He didn't know where it was either, but he said unlock the vehicle and he pushed on the gas tank door and it opened. And lastly, the front passenger door was broken and would not open from the inside. My passenger pressed the unlock/lock button and the passenger door still would not open. I had to get out of the drivers seat, go around the car and open the passenger door. I was not informed the passenger door was broken. RECOMMENDATION: The technicians need to ask the drivers if they know where the most important functions of the inside are to operate the vehicle, such as seat adjustment, mirror adjustments, radio function if you want to connect your phone to use the navigation system and allow hands free phone calls and above all, the gas tank operation!!!

I want to express my gratitude for the kind service I received when I returned the car to the…read morePotranco location on 4/7. I returned the vehicle washed and cleaned, and the staff was very appreciative of that, given the need for vehicles due to the recent storm/hail damage to their whole fleet. I also got dropped out at my home and the gentleman was very kind!

Is this branch even open for business? Been on hold over an hour so far and disconnected three…read moretimes already without ever getting through to a person.

Super fun! Pick up and drop off was easy communication with the owners was great! Definitely doing…read moreit again soon! Prices were unmatched!

From the owner: Homegrown and authentic, we offer our services with no hidden fees, rates, or charges. When it’s…read moreall said and done, you’re getting the bang for your buck by renting directly through us! We take pride in keeping things simple, affordable and accessible to our customers! Take a ride in one of our slingshots today!

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

I would like to address a few concerns regarding my recent car rental experience. Firstly, I expect…read moreto have the vehicle I originally requested. If that car is unavailable, I do not want to be charged extra for a vehicle I did not ask for, nor do I want suggestions for a smaller vehicle that does not meet my needs. When I initially received mid size SUV, the radio and screen were not functional. I believe I should have received a discount for this inconvenience, especially since the alternative vehicle was not clean/washed. However, due to my urgency, I accepted it. I also noticed that I was charged extra for fuel without my consent. I prefer to refuel the car myself and did so at the exact level that was given to me (3/4 of a tank). Despite these issues during my visit on 4/4, at the St. Mary's location, I appreciate the flexibility I was given to change my return date to a different location without extra charges. The pros were that picking up the vehicle was quick and there wasn't a long line.

Originally picked up my car from the airport via Payless and was kind of curious as to why I was…read moreinside an Avis for the transaction. Two days later, business had me running late to get the rental returned. I knew I was not going to make it to the airport location, so I called this Avis since I remembered where I originally rented from. Thankfully, a nice lady by the name of Stormy was able to assist me. Not knowing where to go, she guided me on the phone and made sure I got to her location safe and most on all, on time! Keep up the customer service, thanks again!

Do not rent from this avis. Had a reservation cancelled by some sort of accident online. Got told…read moreoh well we are keeping your $150 dollars and no your reservation can't be uncanceled even though it was never cancelled to begin with . We're out a cancellation fee of $150 and we had to go and rent a vehicle through another company so we wouldn't get screwed again. 09624226us3

Do yourself a favor and before you get to the airport, download the Budget Fast break app and start…read moreyour account. That way you can skip the hours long line and head straight to the garage. I ordered a compact and they tried to put me in a large SUV. I'm short, so I couldn't even climb in. They found me a Kia Ioniq. It was my first EV which was a little terrifying because I've heard so many stories of how hard it is to find a charger and we were going to run that air conditioning like it was a marathon, but I downloaded an app and it didn't take too long to charge it, plus it's super cheap compared to gas prices these days. Usually I'd say no to an EV but they said they would t charge me if the battery was empty, so I guess nobody wants the hassle and they're begging people to use the EVs. Lol, take that tree huggers. Otherwise the service was fine.

Watch out for this rental car company and its employee!!! I wish I can leave them a 0 start…read more 1. I don't know how you go from $304.24 included tax & fee to $426.01. after returned 2. the line is freaking long and the customer service without a smile. 3. This is where you really need to pay attention to. When return your rental, make sure to fuel up you tank or you will regret it. I'm not regret about paying the high price for gas here. But the liar and disgrace that the employee did. I was completely forgot about filling up the gas when I got to the return lot. I asked the attendee (I don't remember his name, but I think he said his name was Paul, white guy, with short facial hair, about 5'9 - 5'11, between mid 30's to mid 40's) how much they going to charge me per gallon. "Don't worry about it, I'll take care of it if you give me a 5 stars google review" He replied. I said ok. When I got home and checked the rental receipt, They charged me $10.99 per gallon for 5 gallons. To be honest I'm ok with whatever they charging me. Because I'm not paying for it. My company is. the problem here is the attendee didn't honest about it at first when I got there and lied about it and wanted me to give him a 5 stars google review then charged me $10.99 per gallon of gas. Please be careful before booking with this rental agency. This is my first rental with Budget also the last I'm ever renting from them again.