1. Avis

1. Avis

0

San Diego, CA

Cancel

Open app

Search

Avis

2.0 (96 reviews)
Closed 7:00 am - 6:00 pm

Avis Photos

You might also consider

Recommended Reviews - Avis

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Locked but open with a number to call/text that doesn't answer.

Horrible place. I reserved and paid for a full-size sedan for a week, but they only gave me a compact car. No apologies, no price adjustment. The tank was 6/8 but the contract said full. They corrected the fuel level by hand when I showed a picture but it was not updated in the system. Upon return at 11:45 am on a weekday, the office was locked but with an open sign with a number to call or text. They ignored my texts and calls and they didn't show up for 25 minutes. They didn't even offer an apology for keeping me and another customer waiting. Then they try to make me pay for gas (returned with 7/8) and for an extra hour. Avoid. They are dishonest, scammy and with zero customer service skills. Avis needs to fire those hardly working there.

See all

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 2
Thanks 1
Love this 2
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Zion E.
0
40
14

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 77
Thanks 0
Love this 57
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Char M.
10
29
7

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Bob R.
18
10
0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Rob W.
30
8
0

3 years ago

The manager, Richard Cranium, refused to honor Corporate discount and would not rent us a car. SO Greedy. AVOID.

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 5
Thanks 0
Love this 4
Oh no 0

8 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of J B.
0
87
10

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Not surprised with these reviews. Very unprofessional and very disappointing. Honestly, one of the worst experiences with this industry.

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Erin G.
12
13
0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Dev M.
0
14
5

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Christina S.
471
113
194

11 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

15 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0
Photo of Sam N.
71
37
3

14 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

Page 1 of 3

Ask the Community - Avis

Review Highlights - Avis

Cyndie and Stephanie are great to work with whenever I am in need of a rental vehicle.

Mentioned in 2 reviews

Read more highlights

You might also consider

Budget Car Rental

Budget Car Rental

1.0
(9 reviews)
0.8 mi

Zero Stars, this place will ever again, have my business…read more Advertised at "unlimited miles" booked online. At the counter they told us we are charged $350 if you take the car beyond "Southern California". No cancellation refund. We paid for our full 4-day trip, and didn't even end up renting the car. Employees are aloof to you, at best. Horrible service and employees couldn't care less.

This was a bad experience, saved only by Budget Rental in Poway…read more I tried booking a car through AARP. after filling out all the details three times the Budget website would not work with theAARP site. I eventually booked using the Budget number which transfered me to the Caribbean call center, which went well. On the day I went to collect the car at mid day, the office was closed. A note in the window said to call or text. I did and the person said she was out doing stuff and would be back. Fifteen minutes later I called again to politely enquire when she would back, thinking that if she was going be a while I would get lunch. She curtly told she was already there. Her manner throughout the transaction was humorless and unfriendly, despite my attempts to make light conversation. She then gave me a Nissan Altima, instead of the Toyota Corolla I had reserved. I queried this and was told nothing else was available. However, there were several Toyotas on the lot. Upon driving the Altima home, the left side suspension made a knocking sound, felt worn and I felt uncomfortable driving it on the freeway to San Francisco. I returned to the office but once again, it was closed, despite me leaving a message saying that I was returning. I called the number several times, no answer. I left several messages, no call back. I sent several texts, no response. Eventually, I called the main office, explained my dilemma and was advised to change the car at next nearest Budget center. Tony at Budget in Poway was extremely helpful, friendly and had me another vehicle in no time. I highly recommend using this office in Poway. A good experience. Tony said I could return the car to the RB Budget office, but I declined, as I didn't want anything to do with someone so unprofessional and devoid of customer skills. I will probably, not use Budget again, as RB is close to me and there is an alternative.

Mossy Nissan Poway

Mossy Nissan Poway

4.0
(429 reviews)
5.0 mi

I purchased a used Nissan Ariya at Mossy Nissan in Poway yesterday and couldn't be happier about…read morethe service I received from everyone there but especially Miguel. Miguel was super friendly and knowledgeable without being pushy. My husband and I came in wanting to see the Nissan Leaf and I mentioned that I was curious how it compared to my top electric car choice (the Mustang Mach E). We test drove the Leaf and really liked it but it was a bit small for our needs. Miguel mentioned that we might like the Nissan Ariya (which I had honestly never heard of previously). He had a gorgeous two-tone Boulder grey one in the lot and it was love at first site. I really liked all of the features and price point as well as the look of the vehicle. I take my time with decisions so we left the dealership that day with Miguel's card and no pressure from him which I really appreciated. Miguel was super helpful when I texted him over the next few days with questions about the different Ariya trim levels. He sent me a list of every used Ariya across all the San Diego Mossy Nissans that fit our budget and specifications. He even offered to get any we were interested in brought over to Poway so we could check them out conveniently. A couple of days later, we picked out a different trim option and Miguel was nice enough to drive to El Cajon and back to get to Poway for us to see that very day. We test drove it and liked it a lot but it wasn't the right car for us. Thankfully, the first Ariya I fell in love with was still there and Miguel helped make our transaction smooth and easy! We walked out with a gorgeous new car in record time. I would 100% come back to Mossy Nissan. Thanks Miguel!

I got the final bill after getting a new Lease and turning in my old car after 3 years. I am being…read morebilled $1085 for a windshield that was broken when I turned it into this dealership in mint condition and the dealership sales manager took photos and are failing to provide me a photo showing the date and that the windshield was damaged. Disappointed by Luca's lack of follow up and disappointed that the lease people and the dealership are not on the same page and are playing the blame game. Plan on going to Corporate in this matter.

Photos
Mossy Nissan Poway
Mossy Nissan Poway
No illuminating mirrors, as in the original purchased Nissan

See all

No illuminating mirrors, as in the original purchased Nissan
Hertz Rent A Car

Hertz Rent A Car

2.4
(67 reviews)
4.3 mi

Beware of this business pulling a bait-and-switch scam with your reservation. I reserved an SUV…read morefor a weekend trip because my wife had thrown out her back and needed something comfortable. My reservation said Chevrolet equinox or similar. Instead, they gave me a Jeep that was nothing like an SUV and charged me an additional $89 "upgrade" fee for an SUV. Aside from the fact that I reserved an SUV, my wife wouldn't have even been able to get into a Jeep. I was forced to pay the additional fee to accommodate my wife's disability as we were leaving for her father's wedding that day. To add insult to injury, the SUV they gave me (after paying more) was dirty and had not been cleaned. It was covered in pet hair and even had the last renter's glasses still in the back seat (if they had cleaned the car and actually cared about their customers, I imagine they would have cleaned the car, removed the glasses, and called the previous renter to let them know). I also feel the customer service agent was very rude and unaccommodating when I asked them to make things right. I usually use the Rancho Bernardo Avis for rentals and should have stayed with them. Lesson learned.

Got there Saturday morning and no car available for our family road trip. The person at the desk…read moresaid this happens all the time and that people are constantly yelling at her. She said managers take the weekends off to relax so they left her by herself to clean out cars and handle irate customers. She said she'd be willing to put me on a waiting list and I could pick up a car on Monday if I got lucky. She was kind of enough to find another Hertz (Dollar) with a car, so a couple of 40 mile round trips and a few additional hours of my time and I'm rolling. Of course, no compensation or even responsibility taken for the trouble caused. I think this store could be useful if you were just renting a car for fun and don't really need it. But if you were actually planning to rent a car and use it for a task, you're rolling the dice.

Photos
Ugly Butch Maria. There's a special place in Hell reserved for pieces of human crap like this!
Ugly Butch Maria. There's a special place in Hell reserved for pieces of human crap like this!
What I was given
What I was given
Rental lounge

See all

Rental lounge

Avis - carrental - Updated July 2026

Loading...
Loading...
Loading...