Fantastic and caring pharmacy. They will go out their way to assist. My go to for all my prescriptions. Been coming here for years and the service is consistently high quality. read more

I really work hard to support small businesses so when my original pharmacy closed down I researched around my area and found Aviva. They had great reviews and I figured we could get more attentive service with a smaller pharmacy. Unfortunately, here I am for the third time, waiting for a prescription after calling in three hours ago and being told all my prescriptions would be ready. Out of the four I requested, they had said one they were already working on so it would be ready with the other three. Great! I thought... Lo and behold, upon pickup, three hours later, it was NOT ready and nobody knew why it was just sitting in the queue. Regardless, if I had other prescriptions requested, I'm not sure why they wouldn't complete that one along with the others. Seems like common sense. I used to work in a retail pharmacy so I know things can happen, but this place has just consistently dropped the ball: not following up, not ordering when out of stock, not having prescriptions ready when promised. My husband has also had similar experiences. I just wanted a place that was helpful and reliable. Unfortunately, this is not it. And the customer service is more miss than hit, which only adds to the frustration. After today, I am working on transferring both my husband's and my own prescriptions. read more

Aviva Pharmacy - Plus side: private parking lot. - Pharmacy Near Me - Long Beach, California

I came to Aviva Pharmacy as a new patient from another pharmacy in Southern California. My primary care physician called in my prescriptions on Friday. I called the pharmacy yesterday and I was told that they hadn't received my prescriptions. The pharmacy technician told me she wasn't able to help me. I called again today and the pharmacist told me he couldn't help me. If you're from Southern California and you're new to the Long Beach area, be cautious of this pharmacy. They won't help you. read more

The homies know what they are doing. They always get me my prescriptions on time and are super friendly about it. Wouldn't recommend anywhere else. Support local and small businesses read more

This is the #1 pharmacy in the Long Beach area. Known for their friendly and comprehensive care, the staff here provide the best possible service to all. read more

Aviva Pharmacy - Billboard - Pharmacy Near Me - Long Beach, California

Always friendly and I love that they deliver your medicine just in case you can't make it.

They don't follow through on prescription orders, claim to have something in stock yet don't, seem to not know what cost is associated with which medicine for insurance, mail our prescriptions without checking in and waste so much time. Fix these issues and it could be better. read more

They are very nice and have great customer Service, they help you in every way to fill your prescription ASAP. I recommend this Pharmacy.

This pharmacy has taken on all the business of Long Beach Memorial Medical Center since their patient pharmacies closed and they have done an incredible job. Their communication and customer service is second to none. They are so kind and efficient. I highly recommend them. read more

Honestly don't know how they have good reviews I've been so frustrated trying to get my medicine here. I called on Thursday and they said one of my prescription isn't in stock and they will order and deliver it and it will be here by Saturday. Monday came and I see nothing arrived so I called again and they said oh the medicine just arrived and they will deliver it now and it should be here by Tuesday. I waited until Wednesday so I called again just to find out it hasn't been delivered again. They said it should arrive by Thursday this time .I tried to be so patient but this is honestly ridiculous how does it take one week to get my medicine? This is the first pharmacy I have ever had to experience this. Every other one has always been quick and smooth. If my doctor doesn't only send my prescription to this pharmacy I honestly wouldn't even come here again. read more

I found Aviva through Waze. I was looking for the nearest independent pharmacy. I didn't want to stand in long lines at either CVS or Walgreens. I just wanted to get in and out and use a GoodRx coupon. The coupon offered on GoodRX was good at any private or independent pharmacy. However, when I arrived at Aviva Pharmacy they told they did not take GoodRX coupons. However, they quoted me a lower price, even lower than GoodRX for my pet's meds. Turns out I only paid $20, while everyone else was going to be around $55-$65. Thank you Aviva! Great service, great prices and friendly people. My best wishes to them. CJ out of Long Beach. read more

Not sure what's going on with this pharmacy but service has gone downhill. Twice now I was told they would call me back and never did. Seems like there is new staff and they don't know how to process certain prescription that required prior authorization. My doctor referred me to this pharmacy because of their experience with PA so don't know what's happening now. Very disappointed with my recent interactions with them. read more

Stumbled across this hidden gem here in the Southbay, I recommend you guys stopping by and from the great staff that they remembered my name when I walked in like they were expecting me and knew that I was having my refills definitely go check them out read more

Had a wonderful experience at Aviva! Service was fast and the staff was attentive. Highly recommend!

awesome nice people clean quick I don't know wants me to put so many words in it. I just wanted to say how the pharmacy and everything but I don't got no hundred and something words to say about it like they're good they're clean nice people animals mind having a conversation read more

Incredible service! Accurate, fast delivery by attentive and engaged professionals. Delivered a needed prescription to my daughter's hospital bedside in about two hours. Highly recommend. read more

Aviva Pharmacy is the type of place you see in the movies: A friendly, know you by name when you walk in, customer service oriented pharmacy that is nothing like the big impersonal box store places. They are helpful with insurance issues. They answer all your questions. And they are just great people to deal with. Be treated like a person and not a number -- change your scripts over to Aviva and enter a happy place! read more

They always give service with a smile. I recommend checking them out. I had a prescription that was out in a lot of places and they were able to fill my prescription in a timely manner. Very professional and friendly. read more

***AVOID THIS PLACE*** TL;DR - They have no idea what they're doing. 1st visit: I had made an appt. via myturn.ca.gov for my child's primary Covid vaccines. Got there at appt time and still waited 30 mins. We went in just before another family and I overheard them say they don't know who came in first after in-take. Next person came in and I overheard them tell him that they LOST his prescription and had to find it. That took 20 mins. Should have been my cue to leave, but thought maybe they were having an off day. Got dose #1 and made an appt for dose #2. 2nd visit: Got there at appt time. They tell us that they don't have the primary dose only the bivalent dose but that the pharmacist said that it would count for 2nd dose + booster. I start looking up info while we wait. I hear them talking to each other in Spanish saying something about a 4 year old dose for a 5 year old. Then one lady asks the other in English how old my child is. At first the lady who did the in-take says 4 and I chimed in that my child is 5. I asked if they were planning on administering the dose for kids under 5 or the dose for kids 5 to 11 y/o. They said the 5 to 11 one. They come back and say that our insurance didn't approve the bivalent dose, that they'd have to order the primary dose and we'd have to come back. I asked why they didn't call us ahead of time. They said because they didn't know we were going to be there. I asked how that was when I had an appt. She tells me that they only do walk-ins for vaccines. Why did I have to book an appointment then? Apparently she doesn't know. Unbelievable. ***FIND A DIFFERENT PHARMACY!!*** read more

Aviva Pharmacy - Appointment confirmation but they don't do appointments... - Pharmacy Near Me - Long Beach, California

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Harley and Maria have been great help me at Aviva Pharmacy. I've been sick for a while and this is the only pharmacy that actually cares and helps. I've been to other pharmacies and I've not got the help that I get here. Here is a completely different Pharmacy where they care, deliver, and are there for you with any concerns you have. I can't tell you enough how good of a Pharmacy this is. I highly recommend this pharmacy to anyone. Everyone who works here cares deeply and is here to help you. This has been my number one Pharmacy and I've been to others. Thank you to the entire staff of Aviva. read more

Amazing amazing amazing experience getting my COVID-19 Vaccine here. Super friendly staff was very helpful from start to finish. Would highly recommend anyone looking for a safe place to get vaccinated here. Glad I found out about this place! read more

Aviva Pharmacy - Dose 1 - Pharmacy Near Me - Long Beach, California

I got my Pfitzer shot here and they were extremely efficient and fast! They were also very caring and made sure we were okay before heading out. 10/10 recommend. read more

Aviva Pharmacy - Pharmacy Near Me - Long Beach, California

Poor pharmacy they don't take any worker's comp cases. They will not even call you, even they say they will call back! read more

The big pharmacies have gotten TOO BIG! After 20 years I had to leave the big box and find a pharmacy that could meet my needs without making up stories as to why they couldn't fill my prescriptions completely. I made the shift and regret I did not do it sooner. David and his staff are always helpful to make sure ALL my prescriptions get filled on time!! read more

The pharmacy is the best in customer service. They treat all patients with care and respect. I love this place!

They are very helpful and polite. Very professional. The staff helped my special needs son fill his prescription when he became overwhelmed with the process. read more

My husband and I felt we needed to get the new Covid booster vaccine because we did not want to risk getting sick again. Our insurance is Kaiser and we were not able to schedule an appointment until mid November. That meant we were not able to visit my mother in law who is in a assisted living care facility ( she is 92). I found Aviva pharmacy on line after we had gone to Walgreens and were told they could not give us the vaccine because Kaiser had not approved it. Never would I imagine getting a shot would be a good experience! Aviva Pharmacy employees were so accommodating and so kind and helpful. Highest quality care and understanding. Can't say enough about how great this business is. It's better than best . read more

Super helpful and nice! I will use them again for sure and highly recommend them. Professional and quick to respond.

Utter chaos. Scheduled a family appointment for three at 11:30 am for vaccine booster. This location accepts walk-ins so that translates into my appointment being absolutely worthless. The plus, they have parking and the intake went quickly. There was an outdoor and indoor waiting area that was packed. Chairs spaced out, again was meaningless because the amount of people being serviced. Here is where everything went sideways. After a 40 minute wait The nurse called out a series of names and asked that we follow her. Ahead of us was a woman and four kids that went into the exam room and we were told to wait in the hallway outside. There was a man in line behind us. They left the door open and they tried to administer vaccine for one of the children. It was then that all hell broke loose because those kids were not going for it. I was uncomfortable at the lack of privacy this family had and I said very loudly that this violates HIPAA. They closed the door and we stepped over to an empty room neighboring the exam room. At that moment I opted to leave. When the nurse came out I asked for my license, vaccine card and insurance card and told her that my daughter and I would be leaving. Another nurse came over and apologized and said she would give us the booster. The third person in our group took her up in her offer. I am being generous with my rating because even though they did a poor job in the flow of getting people in and out (they need to learn the Chic Fil A system ), they are providing a service to the community. What can they improve on? First, have people come through the front door for intake and once the form is completed direct them to the outdoor parking lot. For families with small children, having all children in the room at the same time is going to present a challenge once the others see the first one get their shot. Have a screen up in the room and have the ones waiting sit on the other side. The area ( empty room neighboring the exam room ), make that the 15 minute wait room post vaccination. There are people that are hesitant about getting the vaccine and this type of experience could turn someone off. For the record I went and made an appointment at another location and I was in and out in 15 minutes. read more

I was initially impressed but it has been downhill since. Both mine and my boyfriend's medications have been screwed up on numerous occasions. We get delivery and it took several days and several attempts for them to finally deliver his medications last month even though we both work from home. This last time I tried, they went to the wrong address. Then when they did get the address right, they only brought one of my medications leaving me without the other for the whole weekend since they are closed. When I called on Monday, there was no apology, just "it will be delivered today." I wanted to support a local business but this one should be avoided at all cost. Both of us will be switching to elsewhere. read more

So far Aviva pharmacy has been amazing! I tried CVS and Walgreens for over a year and they were HORRIBLE. I thought it would be a good idea to support a local pharmacy and see if there was any difference. Wow! I've been taken care of by Portia, who is so sweet and she takes such good care of me. She actually offered to do all the dirty work to get all of my meds transferred from different pharmacies and she did it with a smile. Nothing was an issue and she called me with updates. I decided to transfer my spouse's meds from CVS as well and after his experience he told me, "Wow, what a difference!" He was just as impressed as I was. My only tiny complaint is that they aren't open on weekends, but they DO deliver so that I think will be a good trade off in the end. I'm totally feeling like a VIP! read more

Aviva Pharmacy - Beautiful waiting room with calming effect! - Pharmacy Near Me - Long Beach, California

Just wanted to say about how wonderful of a staff they have working in this pharmacy very professional and most importantly respectful, i highly recommend coming here and getting all vacations and any other medications needed. Thanks Amy Nguyen, PharmD, MBA for your For your LGBT support. read more

Got most medicines you need and also they ship to your door. Good service. Clean facilities and professional staff. Excellent communication via phone or text alerts. read more

There are no words to describe the nightmare that has been this pharmacy. I do want to acknowledge that everyone I have talked to here is very nice (except for one person) and I really do appreciate that about them. But they seriously need to get their sh*t together because they cannot seem to properly fill, ship, order, communicate, transfer, work their system, or even physically find the medications they have already filled. I've actually just given up a few times because I'd rather just deal with the consequences of not having my medications than try to figure out what the hell is going on over there. read more

I had to get a prescription filled and went there for the first time. Everyone was very friendly and welcoming. Didn't take long to get my prescription, it was pretty fast. I defiantly recommend getting your prescriptions filled here. Thanks for the great costumer service!! read more

Where do I start? Everyone was extremely helpful and kind. Small independent pharmacy that thrives on excellent customer service skills. What a great gem located in Long Beach. Go now! Btw they offer the booster vaccine and the flu shot without the hassle of big box companies. read more

Doesn't accept FSA cards which is odd considering all other pharmacies do. When I came in in-person to pick up my prescriptions the first time, two staff members (not sure what their roles were exactly) did not have any face mask on...during a time they are still required in the state of California regardless of if you are vaccinated or not. I had a very uncomfortable experience because of that. Note this was including the woman who rang up my transaction. Please take health and safety more seriously as health professionals, or if you're not going to care about that, at least be courteous enough to follow the state law and respect customers. I'm fully vaccinated and still required to wear a mask in any indoor business or store, so why shouldn't your employees? Not to mention I don't think this is currently legal. The other thing (and less of a complaint but moreso just confusion): awesome they offer free delivery, very convenient and easy to use. But, wasn't informed how the pricing works and apparently wasn't charged anything for a recent prescription when my copay should be at least $5. This makes me wonder how the pricing works and seemed odd no one explained. read more

Sayeh is super sweet and kind, we always get our Covid test here and the staff are super friendly. We love coming here and seeing the friendly customer service. read more

Exactly customer service and very helpful and always the supplies and very knowledgeable about information about your needs

I received my 2 Covid vaccines here, the process was quick and smooth. I'm planning to get any future prescriptions meds from them. Thank you Aviva for helping the community. Cathy, Amy and the staff are fantastic! read more