Was delighted to find Metro Clock Repair in my town. Moreover, happy that the proprietor is a…read morewoman. As a woman who worked as a sound engineer in a male-dominated field, I was pleased to support her business with my business. She came to my home, gave my grandmother's hand-made mantle clock a once-over, provided a quote, took the old time piece to her shop and did the work. Tanja knows her stuff. When she brought the working clock back a few days ago, I cried to hear it tick and ring again since that sound was an integral part of the happiest days of my childhood.

I was seeking maintenance service for my Grandmother Seth Thomas mantle clock. My long term and…read moretrustable service provider lost his business in a fire. Needless to say, I was concerned about finding as knowledgeable and trustworthy a resource as it appears that a storefront provider of this service is impossible to locate. I conducted a Duck Duck Go search and I located Metro Clock Repair. The comments about the services provided by Tanja were consistent and true. She came by my home and provided long overdue timely maintenance to my treasured clock as well and took a smaller non-working clock back to her shop so that she could locate and install replacement mechanics. In my discussions with her I could see that she is dedicated to providing the special attention timepieces require. We shared a love for classical timepieces. The quality of service far exceeded the cost. I am so happy to have her as a resource for my timepieces. We need to patronize and publicize the services provided by Metro Clock Repair, so they too are available for when we and others need them. Thanks so much, Tanja!

Based on other reviews, it seems we may have just caught this place on a bad day. We stopped in on…read morea Sunday on our way home from New York City because I was looking for some specific items. Unfortunately, the experience was disappointing. The young man working in the store seemed about as disinterested in helping us as possible--more focused on playing his video games than assisting customers as we browsed. Overall, it wasn't what I had hoped for. That said, based on all the positive reviews, I'd probably give it one more try during the week when I believe the owner is there. But I can say for sure--I won't be stopping in again on a Sunday.

Professional, prompt and excellent service from Terry and Audrey. Terry came out and looked at my…read more40 year young grandfather clock to diagnose what was necessary to repair the clock and we had a nice chat while he fixed it immediately. I highly recommend Clocks on Time.

I needed repair on a grandfather clock that had not worked in over five years. Bruce came to the…read morehouse and immediately went to work. An hour later he left with the clock repaired and completely serviced. Friendly and professional in everything he did. I totally recommend Pleasant Times for any repair of a grandfather clock. The clock was purchased in Germany and is almost 100 years old and with it now working properly I am a very satisfied customer

I rarely get on-line to write a review unless the service is exceptional, which is rare these days…read more I have a Grandfather clock from the early eighties. I only had it serviced a few years after I purchased it. Now after 30+ years, the clock started having problems for several weeks. I went to look up repair services for the clock. At first, I found a few other repair places and did not see Pleasant Times on the list. I had a repair guy from another shop come out to check my clock. He came and was very nice, but he brought no tools except for a small syringe filled with 'nano' oil. He just went on each side of the upper part of the clock and dropped a little oil. He told me if that didn't work, the clock would have to have a major overhaul in his shop. He barely left my home when the clock got worse. I decided, at that point, I needed to get another opinion from someone else to see if another visit to the house would end up getting the same results or not. I went back to searching, again, to look for someone else. It was on one site that I saw Pleasant Times and they were local. I called and spoke to Joan. She was extremely knowledgeable and filled me in on their background, etc . She told me her son had taken over repairing the clocks since her husband had passed several years ago. I decided to have her son come out to look at the clock. When he came to my door, he had a full toolbox filled with anything he needed to work on the clock. He was very personable and extremely knowledgeable about clocks. Bruce spent almost 2 hours working on the clock to the point of taking the complete guts of the clock out of the casing to examine it more closely. He adjusted and oiled many points in the clock, reinstalled everything back, and got my clock working wonderfully once again. I asked him if my clock needed to be taken into his shop for major servicing. He said from what he saw, he thought what he had done would be enough for now. He did say that it could work for days, weeks, or even years. He said if and when it stopped working properly, again, then the clock would have to go into the shop for a major overhaul. Since he came to my home, the clock has been working beautifully and sounding better than ever. I cannot thank these people enough for being fair, honest, and not taking advantage of a customer. Thank you Joan and Bruce. You just gained a forever customer!

Eric helped me out when I needed a strap put on a submariner. He was pleasant and his work was very…read morediligent, no scratches or scuffs made to watch during his repair. He did careful work while only taking a few minutes to complete the job. I will be going back to him for my future jobs. Thank you Eric!

Good work, trusted merchant, quick turnaround, reasonable pricing. I highly recommend!…read more Eric not only replaced my watch battery and repaired a sentimental costume ring (that two other jewelers refused to look at because of low value), he replaced three missing diamond stones my in my wedding band! Located between Home Goods and Marshall's in Gateway Plaza, Patchogue. Call first as Eric is not always there: 631-629-5393

Guy is itinerant and comes/goes when he is driving though the area. He is thorough when he is here,…read morebut his itinerary is his own.

watch out.... she charges for time when she's disposed and Not working on the clock. We got charged…read morefor overtime while she was taking care of her personal needs. We would not recommend their services to our friends.

Chad. managed to free up the weights in my grandfather clock, that my son made as a senior in high…read moreschool. Clock is now keeping time again, chimes not working but, I am happy with what I have. Would recomend Chad . Very fortunate that I found him.

Have you ever had a need to repair something that was very special and immediately felt at ease…read morewith a stranger who would do the work? That's how I felt when I met Curt Lefferts. As soon as I walked into his shop, I knew I was in the right place! His knowledge, his candor, his attention to detail all worked to make me feel comfortable. He identified the problem with our clock immediately, and lovingly adjusted and oiled it and sent me off with instructions on how to hang it. He then followed up the next day to see how the clock was ticking! I couldn't be happier with his service. On top of that, he's a darn nice guy. This man knows clocks. This man loves clocks. Let him love on yours! And wait 'till you see his shop! Five stars hands-down.

Fixed a very important clock for me. Helpful and reasonably…read morepriced Thank you. Nice staff

If I could give 5+ stars, I would! Jonathan traveled to my…read moredad's home and was able to fix his 4 clocks. He was prompt and courteous and an absolute gem! My dad's clocks stopped working over the past 2 years and he is now 81 so didn't have the capacity to fix or find help. I found Franklin Clock Shop and it was just what we needed. Now the "clock parade" as I affectionately called it when all the clocks start chiming rings again! THANK YOU!!!

Great store for clock repair. Mr Pettis is a very knowledgeable gentleman. He has the most…read moreinteresting stories that he shares with his customers.

Spent $500 to get a clock "totally rebushed and refurbished" and the old guy said. It was back…read morethree times, they had it over a year and it still doesn't work. They just shrugged their shoulders and gave it back. Basically it never worked for me I think the old guy is beyond his prime (I think he is over 96 ) and his work and craftsmanship shows Their attitude towards.it.not.working was basically " it's a poorly designed clock". Funny, they said that when I complained it didn't work several times, NOT when I dropped it off for repair and they took my $500!

Holy smokes! I'm blown away by the service at the Sutton clock shop! The store is beautiful tick…read moreticking with clocks decorating every inch of the space! Breathtaking is an understatement! And they took a look at my clock and fixed it perfectly! Not only that but I took my clock to two others stores before and one said it was unfixable and the other said it would cost 250 to replace the antique hands with new ones and make it battery operated which I did not want since I wanted it to be restored in its antique glory! So when Sutton clock shop said no problem and fixed it at a very reasonable price I was blown away! Can't say enough positive things about this place! It's worth just a visit to see all the cool clocks for sale! Thank you thank you!

This is my SECOND negative review of this shop. My first had to do with a wall clock that needed…read more4-5 REPEATED repairs with no permanent solution to the problem. Each time, I had to pay an exorbitent bill. Now I write because I contacted the shop by phone & email to arrange for one more attempt at a PERMANENT repair. I have not received a reply to my messages.

It was pleasure to work with Peter. Knowledgable, passionate and competent. 5 stars. My 1810 tall…read morecase clock is running again!

I took 2 mantle clocks in for repair. He examined them at no cost. They both were over 30 years old…read moreand he said they merely needed cleaning. He cleaned them for a reasonable price and they are both working great