Bait and switch. Went in for a cleaning. After x-rays the dentist didn't touch my teeth. Out $300…read morefrom the 3 dimensional ray machine. Bravo Sierra.

My family were patients for over two decades. Every one we dealt with went above and beyond…read moreparticularly when the kids were little. No sales pitches for unnecessary procedures or expensive cosmetic dentistry which is so common today. True professionals.

Here's a cautionary tale about Avon Dental Group in Avon, CT. I've been going there since I was a…read morekid, and never encountered any issues. Recently I needed to undergo a crown procedure. The day before I called into the office and was quoted ~$600 for the procedure. I have Delta Dental Insurance provided through CIGNA, which Avon Dental accepts. After the temporary crown was installed, the front desk refused to submit the bill to my insurance, and asked for up-front payment of upwards of $900 instead. I asked them why the number was so different from the price quoted the day before, and the nasty front desk administrator informed me that the person who helped me was mistaken and did not know what they were doing. I was told that since a permanent crown requires them to spend money I would have to pay in advance. I told them I did not have that type of money on me, and paid them $700, which they seemed more than happy to accept. After the final crown was installed a few weeks later, I met with the Billing Manager (someone different than the nasty front desk admin). She explained that they have contracted rates with the insurance companies, which is why they knew the exact price I would have to pay, and again quoted me this $900+change figure that needed to be paid up front. I refused to pay her the additional money at that time and said I would pay what I owed after the bill was submitted to my insurance. A few weeks later, I received my Explanation of Benefits from my insurance, and the price I was due to pay (after insurance) was as I had been originally quoted the day before the procedure: $613. I had been forced to overpay initially. And if they would have had their way, instead of owing me $87 back, it would have been over $300. I angrily contacted the Billing Manager and demanded to know what was really going on here, and how they not only could demand up-front payment w/o submittal to my verified insurance, but also how they could get the amount wrong by over 30%. TWICE. The Billing Manager ADMITTED that when the company was acquired a few years ago, they had over half a million dollars in debt on the books due to unpaid customer bills. To fix this problem, going forward they would charge customers upfront estimates and submit to insurance after that. And that it was the job of front desk workers to collect as much as they could upfront. And that they were good at their job. Yep. You heard that right. That they were good at their job, of intentionally overcharging customers initially before submitting to their accepted insurance companies! I told her I would no longer be a customer or patient of their office, and am awaiting my reimbursement via check, which I was told will be received in 2-3 weeks. This is how Avon Dental Group operates now. It is not the same place it was, and unless you want an experience like mine, I would not suggest you go to them for your dental needs!

I thought I had found a great new dental place. All was great for my first basic visit. My second…read morewas JUST a teeth cleaning. That's it. They sent a dentist in at the end, I asked what this was about, technician says "Oh we always have a dentist come in" but they did not ask my specific permission. He literally poked his fingers around in my mouth for 30 seconds or so. And when I get the bill, they socked me for $56 for this poking. NEVER AUTHORIZED THIS DENTIST PART, NEVER AUTHORIZED AN ADDITIONAL $56!!! If you can't trust them for a simple cleaning, I sure as hell will never trust them with more. And now they have lost a patient. NOT HAPPY WITH THEM AT ALL.

Had been a patient of Dr Sanford's for years. And was always pleased. I had the need for a dental…read morecrown. From the day it was put in, until the day it fell out on its own, it caused pain, gum swelling and intermittent migraines. I returned to Dr Sanford for 4 additional visits with the same concerns and reported pain. On the 4th visit Dr. Sanford was visibly angry and very aggressive in his approach in examining the crown and overall area in question. He was also insistent the crown work had been completed 5 years prior and vehemently disagreed with my statement of 4 months until he found the date in my medical records. After 4 visits with no visible progress made, and now having a frustrated doctor taking it out on me, I choose another dental group to reinstall a proper fitting crown. It, along with several other crowns that I have had for many years are working great! Between Dr. Sanford's inability or interest to make the appropriate corrections and his highly unprofessional behavior, I requested a return of payment. He wrote a letter placing responsibility on me, the patient, for the dental issues. He refused to reimburse but instead advised me to come in again to see what could be done. Candidly, when I have an issue with my car, I do not give the mechanics 4 chances to get it right. Why would I have a lower standard for my own personal dental health? The service provided was sub-par at best. At the very least, a refund should be made. Simply a dreadful experience!

Avon Family Dentistry, on Dale Road in Avon, is a really friendly place. Everyone you'll encounter…read moreis positive and helpful. I think Dr Doran is outstanding. He communicates well and is very careful not to cause pain.

After Three weeks of no one answering the phone and leaving messages that never got returned, I…read moredecided to go to the office in person to see if they were actually still in business. They are, not sure how when they don't answer the phone and don't return calls. Told the women at the front desk I needed to make an appointment for my husband to have a root canal and how we have been calling and calling with no response. She said oh her coworker and her had been talking about that the other day and was basically laughing about it. Then she asked if they were the only referral we were given and I said no but you're the closest . I made an appointment and having had time to think about I decided to cancel and called one of the other referrals. They answered immediately. They were polite and professional.

Dentophobia, it's real. I have had an irrational anxiety of dental procedures (more than a…read morecleaning) for most of my life. I can tell you that Dr. Bussiere and Aggie are the kindest, most accommodating team I have ever been to. They area professional and compassionate. I know I am in good hands. My hygienist is great too. If you need a dentist, I would highly recommend this dental practice.

My first appt no one here until 5 minutes before opening. No one in reception upon door opening,…read moreexcept blasting music, I stood for 10 minutes before someone came from the back. Expected to do new patient info and cards exchange, nope, he asked my name and told I was all set go sit. So now I sit. The woman at the front counter asks if I am waiting for the person they just took? I said no I have an appt at 8am. She says no it's at 3pm. I said well that's not what the person on the phone when I made the appt said. I got up and left, so when I got home and called back to let them know who it was I spoke with they didn't care. So as far as accuracy with their calls and appts, consumer be ware.

Dr. Beason Brown is exceptional as always. Professional and honest regarding my tooth and health…read more She helped manage my abscess and rebuild my tooth and magically was able to save it enough to place a crown on it. Outstanding. Dental hygienist Nikesha was awesome as well. Could smile a little more but good at her job. But I must save the best review for Jackie. She explained and showed me my bill in a way that was not intrusive and warming. Jackie keeps Dr. Beason Brown's office running well. Kudos to you Jackie.

Caring staff kind and thoughtful. Dr Gentile is genuine…read more He's gentle and very professional. He took care of me and knew exactly what was going on with my concerns and the problem l was having. I highly recommend this office if you want excellent dental care and great results.

Dr. Joseph Gentile is a wonderful caring dentist. He has been our dentist for over two decades…read more If you have a problem or an emergency he is there to help you and always available. He is up to date on the latest dental methods and technologies and treats each patience with kindness and respect. Most of all he is very gentle and very patient. I highly recommend him for adults, teens and children.

People look for respect during care. They need a doctor to have their back...using professional…read moreexpertise to guide their long term and acute care needs in the safest, most effective way possible. I've been seeing Dr Komarow for better than 30 years. Not many can say they look forward to seeing their dentist but I can.....and his staff gets a shout out too. Gentle, kind and resourceful. I wish I could add more stars.

I have been a patient of Dr Kamarow for nearly 20 years. He also sees my 3 children. Recently…read more(past 3 years) his office has moved away from the "home town dentist" feel to the managed care model. The receptionists are rude and NO MATTER how far out you ask for an appointment, they act like you've asked the impossible and that looking into the computer for some available times would be fruitless. They text you for a "reminder" of your appointment, to which I've responded. Then they email you and tell you you didn't reply and this is followed up with a RUDE conversation with one of the receptionists. All of the dental professionals are kind and talented, making it the best possible experience. This change to a more corporate office may have improved Dr. K's business model but I know of other long timers who have left or are planning to do so just because the "gate keepers" make it so bad.

The doctor didn't know what one of my medications was and didn't talk to me about it before the…read moreprocedure. Luckily a technician caught it when I was sitting in the chair about to get anesthesia. I could have aspirated during anesthesia and choked. Also problems with the billing person, Mae. She wasn't responding to the insurance company request for additional information to process the claim. Also, the doctor wrote in my chart that I had 52 minutes of anesthesia when I didn't! They billed insurance for it. Even though they made me pay for it up front. When I told Mae I didn't have anesthesia she didn't believe me and wasn't going to give me the refund I was told I would get since I didn't have it. All around a very negative experience.

Question One: OK, when's the last time you had a tooth extracted? That was fun wasn't it?…read more Question Two: OK, when was the last time you had two teeth extracted? Today, I can answer that question with "this morning". I had two chompers that my regular dentist said would be problematic for him to yank, so he referred me to the Big Boys at Avon Oral, Facial and Dental Implant Surgery. They treated me very well. I had originally made an appointment to have this done in March 2020, but that nasty Coronavirus cancelled that appointment for me. I needed a consult first, and that took place about a month ago. That's when I met the extraordinary Doctor Daniel Gill, he looked at my X-rays, offered me three different anesthesia options, explained the whole upcoming process, and made me feel like I had a real voice in what we were going to do. He has terrific communication skills. Today's procedure again showcased Dr. Gill's customer service and medical skill. He explained every little thing he was doing as if he was a play-by-play announcer - "you'll feel a little pinch, feel some pressure, hear some crunching", etc. He was assisted by two helpers -Erica and someone whose name escapes me. They were both fabulous. When the deed was done, I can honestly say it wasn't bad at all. So, my experience in the dentist chair was excellent. I left with a comprehensive list of follow-up care instructions, two packs of gauze, and an Rx for pain management. Thank you, Dr. Gill and team -you were great.

Excellent dentist, excellent hygienist. Small office, so you get personalized care and the same…read morehygienist each time. Dr. Sager does not push expensive treatments and is very patient and knowledgeable. The hygienist gives great advice for dental care. I came here because my previous dental office, which had a new dentist was pushing for me to have two expensive treatments. Dr. Sager determined that neither was required, and we would watch the problem areas carefully and treat if and when necessary.

They took me in for an emergency appointment very quickly. Staff was very kind and took me quickly…read more Definitely recommend to anyone looking for a dentist.

DR. Kumar and his staff are pleasant, courteous, and very knowledgeable…read more As soon as I enter the office, Cynthia always greets me with a smile and a friendly chat. Sarah, DR. Kumar's assistant, is courteous, professional, and knowledgeable. She always makes sure to explain what it is going on while assisting DR. Kumar. DR. Kumar is extremely gifted with all the procedures that I have had in his office: he is gentle, takes his time, and makes sure that I am comfortable all the time. I also feel very safe in the office as they follow strict COVID procedures to make sure everyone is safe. Highly recommend Avon Family and Cosmetic Dentistry!