I rarely leave negative reviews, but my experience with this apartment community has been extremely…read moredisappointing. I moved here in July, and the problems started before I even received my keys. My move-in was scheduled for July 13, but after driving across the country from California, I was told I couldn't get the keys until July 15. Only after a long discussion was I able to receive them on July 14, and the apartment was not properly cleaned. During my first week, the air conditioner stopped working. Maintenance replaced the filter, and it worked briefly, but a week later it failed again. I have now been without air conditioning for over a week, with no estimated repair date. I was also charged a different rent amount than what had been agreed upon. After several emails and providing documentation of our previous phone conversations, management finally acknowledged their mistake and corrected the charge. Before signing the lease, I read many negative reviews. I was assured that management had changed and that those issues were in the past. Unfortunately, my experience has been very similar. Based on my experience, I cannot recommend this property. The communication, organization, and responsiveness from management have been very disappointing.

Scumlord. Empire Realty USA Corp Brookly. NY. Ahron Rudich…read more Decided to no longer pay for maintenance of the HVAC, laundry facilities, cameras outside the apartments,, elevators...

I lived in this apartment complex for a year. I had a great time there! It was very clean and…read moreextremely close to West Hartford Center. If I had an issue, Tracie quickly attended to it. Also tankless water which is ideal for long super hot showers or baths...

From the owner: 24 N Main are brand new luxury apartment rentals in West Hartford Center.read more

The actual apartment of Aspen Green: My 2nd floor apartment…read morebecame infested with ants and bugs of multiple species that kept coming back despite multiple visits from maintenance who only sprayed the inside perimeter of my apartment. It was clear the ants were infested throughout the building and this was a frequent problem dealt with at Aspen Green. For a $3,000 apartment I should not have frequent ant infestations. There are no cameras at Aspen green, and car break ins and thefts were becoming popular when I moved out. Seema Fnu and other staff did nothing in response to car break ins and thefts other than sending generic emails to every resident about locking their cars. In a supposedly family safe community this seems very dangerous. Frequently children were yelled at by the property staff to stop playing outside and to stop skating on the pavement in the complex. This was also sent in multiple generic emails to all residents. This seemed extremely counterproductive to their supposed "family friendly" facade. The actual apartment was filthy. My vents were not cleaned prior to move in and my entire apartment on move out was covered in black dust. I became very sick from inhaling dirty air and mold from living in this apartment complex. There was dry rot in the apartment, water damage along windows and also dry rot and significant water damage in building 4's mail room which made it clear the entire complex is not maintained despite only being built a few years ago. Again, this apartment is not a luxury apartment by any means. The actual walls were so thin I could hear my neighbors snore, sneeze, cough, and talk almost always. Despite boasting about a strict noise complaint policy, the property manager, Seema Fnu refused to follow her own noise complaint policy after I was unable to stay in my apartment due to extreme noise. My upstairs neighbors seemed to have parties until 2am consistently despite quiet hours. After I had called the police for the first complaint, I reached out to Seema for help and support; in addition to the other property staff and a corporate staff member named Jaime who was also extremely disrespectful, invalidating, and rude after expressing concerns for my safety and the safety of the other residents. The noise from my above neighbors became extremely aggressive, and after attempting to seek out support and help from Seema, Jaime, and the other property staff, I was told that they did not believe me and I was not suited to live in an apartment. As someone who has lived in multiple rental homes and apartments before with no issue, this was a very rude and unnecessary statement to make. Seema Fnu also said that if it was that big of an issue that I had, I should call the police again because it was my responsibility to handle the safety of the apartment and it was not theirs. As a single woman living alone who had just heard on the news of three women being murdered in their apartments, I felt like I could no longer live in Aspen Green. This was no longer a safe space, and it was quite clear the entire property staff did not care about any of their residents safety or well-being. I was extremely gaslit and invalidated in my distress, this coupled with the continued aggressive noise forced me to end my lease 6 months early due to my apartment no longer being livable. Instead of being respectful at the very least, I was treated with animosity and anger from a person that does not know me personally in the slightest and should have at least handled the issue professionally. Seema Fnu withheld my security deposit beyond the 30 days since the day I gave her back the keys which was illegal because I had broken my lease, which had annulled the original lease I had signed. After supposedly agreeing on a settlement for moving out early, she overcharged me on purpose hoping I would not check my bank account and after calling her multiple times and a brutal conversation where I was spoken over repeatedly, she reimbursed her over charge. This place is a scam. Do not live here.

What a great place to live. Pet friendly community with beautiful units and a whole bunch of…read moreamenities including, grills, pavilion, pool, gym, wine club, book club, free garden plots, weekly farmers market, and even free bikes. 1br is a bit pricey but you pay for what you get including new kitchen, walk in closet and all appliances in unit. Friendly property management and access to awesome restaurants and walking trails nearby.

Worst development...under Trio management which is the worst in Hartford area. Office Manager is so…read morerude and no respect for older ppl or kids. Rent is too high and more units coming up which will create chaos. Amenities are c grade but the rent is as if it's a luxury. Office manager shouts at ppl and leaves early and has big time ego problems.

Spent my first couple post-college years here back in the early 2000's. For the most part, it was…read morea wonderful experience. My future wife and I were still deep into party mode back then, so we battled with management a bit, but looking back.... we deserved it. We were lucky enough to score an end unit that overlooked the small lake that abuts the entire property. It was beautiful and relaxing year round. We even used to take our canoe over to the Wood-n-Tap (it was The Keg) back then! Many many fun memories at this place. Affordable rent, great location (the property is also RIGHT next to the greater Hartford rail trail), and solid facilities make this place totally worth a look.

We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

NOTE: The new management company, called Eagle Rock, is way worse than Westgate! Just don't, you…read morewill regret it.... I don't recommend this place at all, here's a just a few reasons why... There is an inch wide crack all the way around the doors to the hallway and the wind whistles through the door all night in addition to letting in the hallway light and all the hallway smells. The hallway always smells terrible, both from people living in the building with incontinence issues and the laundry room vents into the hall. Bugs enter the apartment through the hallway door, spiders, stink bugs, earwigs... The windows do not shut tight we and the wind whistles through the windows. The windows leak water into the apartment during a rain storms. Birds live in air conditioner and wake you at 4 AM. Outdoor lights in the courtyard never go off so they shine in all night. KITCHEN: The kitchen sink was installed with very cheap fixtures that lacked gaskets so water leaked down under the sink. The dishwasher leaves debris on the dishes so every load needs to be rinsed off. The garbage disposals are ancient and don't grind. If your unit has a washer/dryer... the washer tears your clothes and the dryer vents INSIDE causing massive dust in the apartment. The stove also vents inside, putting grease everywhere. Other people have said this -- they raise the rent - a LOT, every lease renewal!

Westgate was the first apartment I lived in when I moved to the area, or should really say, first…read moreplace I lived on my own. I lived in a studio from 2007-2011, which had a hallway, huge closets, and a humongous bathroom. The grounds were kept immaculately and the location was sheer perfection. Maintenance were very friendly gentlemen. When my fridge stopped working, they were quick to replace it with a newer one. When the ceiling fell out in the kitchen, they fixed it too. I used to walk to Stop and Shop, CVS, Dunkin' Donuts, and Boston Market all the time. The Chinese restaurant, Tasty, was a delicious convenience for me. They would throw two parties a year; a holiday and a summer cookout! The leasing office for the most part was very nice to me, except when I tried to negotiate the price. A bus stop is in front of the complex in case you don't have a car. The one-star deduction was for the price. These are very, very expensive apartments. The starting price for the studio is about two hundred dollars more per month than my last year rent. For the price, they should include a hot tub in the pool area and built a gym in the basement. Though I felt like I had no disposable income when I lived there, I felt it was worth living in a safe, convenient and beautiful place. I moved out solely because I could not afford (and I had decidedly to move in with my boyfriend). I do recommend Westgate if you make lots of $$$$$, but don't want the commitment of home ownership. Westgate was a wonderful experience for me.

We are currently renting from The Ridge. On our apartment walk through, we were told that the…read moreapartment would be professionally cleaned, carpets replaced, and things replaced/fixed. On move in, non of these were done. We complained, some things were fixed, but maintenance refused to replace carpets. After a few months, we started noticing the paid garbage removal (which comes 5 nights a week)started coming less and less. This was also around the time of weather starting to warm up. This led to days of trash being left out in the hallways and stinking. Shame on the residents for not picking up after themselves. We reached out to management and nothing was done. No action was taken. A few weeks later, we noticed our AC was weak. After self inspection, I noticed our HVAC filter was completely loaded up with the previous renters pet hair. This was completely unacceptable. After back and forth with the maintenance team for weeks, they finally said that there is also a leak in our AC unit. This then took a month or more (during June/July) to be fixed. It was only until we sent an email saying that we will not be paying this month's rent in full if we're still without central air AC, that they decided it was time to fix our system. It was finally fixed today. But not without issues. Maintenance here tends to leave your space in disarray afterwards. Dirt and debris everywhere, lights left on, and a blatant lack of respect for our apartment. A text with pictures to the maintenance manager was sent, and nothing was said about the mess his team left. Throughout our many issues here, we have repeatedly reached out to the front office. Sometimes with no response. Management here sometimes changes hands without our knowledge so who knows if anyone actually knows what is happening now. Recently we have been reaching out to the regional management department that owns the complex. No response. I hate leaving bad reviews but this is getting ridiculous.

My family relocated to Connecticut for work and leased at The Ridge at Talcott Mountain as a…read moretemporary home while searching for a house. It became the worst leasing experience I've ever had. On our scheduled move-in day, we were told the apartment wasn't ready because repairs, cleaning, and broken appliances had not been addressed. We had to delay our move, reschedule movers at our own expense, and when we finally received the keys, the apartment was still filthy. We hired our own cleaners before we could move in. The problems continued with a cracked toilet, broken closet system, leaking dishwasher, and a washing machine that didn't work. Repairs dragged on for weeks. Even worse, a replacement dryer was installed so carelessly that it caused a natural gas leak inside our apartment, exposing my wife and our five-year-old son until the fire department responded. As we prepared to move out, someone broke into our storage unit and stole my wife's wedding dress and other personal belongings. While theft can happen anywhere, management had been notified multiple times that an exterior security door had been broken for months and could be opened without a key. It was never repaired, and maintenance confirmed it was still broken after the theft. What has been most disappointing is the lack of accountability and communication from management. The financial loss is significant, but the emotional loss is even greater. My wife's wedding dress and other sentimental items are irreplaceable. Between the poor maintenance, serious safety issues, inadequate security, and lack of responsiveness, I cannot recommend The Ridge at Talcott Mountain. Prospective residents deserve to know what they're signing up for.