We have put up with this apartment complex for 8 months now, and I can't stay silent any longer…read more Like many of the other reviews, the maintenance responses are horrendous. They either do not respond at all, or they slap a bandaid on a massive problem and call it fixed. The latest saga is pictured below, our upstairs neighbors flooded our unit with piss water and the office/maintenance team has done NOTHING about it for days. We were promised someone would be by to look at it today, and unsurprisingly, nobody came. Our AC unit is broken and our apartment reeks of piss. It's absolutely disgusting. We thought we lucked out with this apartment complex because it's deceptively presented as nice, but we were incredibly wrong. The most upsetting part of all of this, is that we're not even in the unit we were promised originally. Two/three days before moving in, in the middle of a cross country drive from California, we got a call saying our top story unit (that was supposedly available a month prior when we signed the lease) was suddenly not available. They said we could take another unit, or we were out of luck. If we had gotten the unit we originally signed a lease for, we wouldn't be in this situation right now. A good summary of how they handle maintenance here is that, when we moved in, we noticed almost all of the nails in the carpet were sticking up and pricking/stabbing us while we walked. When maintenance FINALLY showed up, the told us "oh just hit them with a hammer yourselves". DO NOT MOVE INTO THIS COMPLEX.

No response to maintenance requests. Heat broke in the middle of winter and I was brought a broken…read morespace heater. My apartment would not go above 50 degrees. Office staff is not helpful - will enter your apartment without notice before or after. Heard from a neighbor that they were in and out of my apartment several times, I was not told. No security, a bike was stollen of my SECOND floor balcony. Not a safe or comfortable place to call home. Snow removal is also absolutely atrocious.

Management has failed to provide a secure front door for the 1160 building the entire time I have…read morelived here. A new elevator was installed which breaks down even more than the old one. Elderly men and women must climb multiple flights of stairs with heavy groceries because they are unable to fix a brand new elevator. The pool did not open this year either due to a maintenance issue. Also, you may as well live in the same unit as the tenants above and below you because there is no soundproofing whatsoever. People constantly fight and yell at all hours of the night and nice cars are broken into and wheels are stolen. Overall, the quality of this place continues to decline as rent continues to increase. I highly recommend finding anywhere else to live as it is less than mediocre at Stonegate.

DO NOT RENT HERE. COCKROACH infested building with no plan of remedy from management. Management…read morefails to respond to residents concerns. Fails to keep the community clean and fails to take action regarding complaints or resident concerns. There has been a dog barking above me NON STOP for 2 years now without any action. I have sent several recordings of the noise production without response. If they do respond, they state they are confident something will change. Nothing changes. Mold, broken tiles, broken windows. The basement constantly floods and smells like mold. This place should be shut down by the town of Middletown. Holes throughout the parking lot. Issues with hot water. Rent increases without the necessary notice, the pool hasn't been open all year. I could go on and on. Simply put, do not waste your time. Rent quite literally anywhere else. I would give 0 stars if I was able to.

Windshire Terrace stands atop a hill in Middlesex County and for good reason...the complex rises…read moreabove its competition in many ways. The earthy color of the buildings does not clash with the environment and the surroundings. The quietude of the apartment complex lends a specialness to relaxing on one's patio. The apartments are well-appointed. The residents are cordial and considerate of one another. The friendly staff are respectful of your privacy and very keen on being there when you need them. The maintenance team is beyond reproach and always with a handwave from the vehicle they are in. Do not hesitate...go straight to WT and whisper, "We are home, Toto" ... even if you don't own a Toto.

Highly recommend Windshire Terrace Apartments! We have lived here for over four years now and…read moretransferred apartments a few months ago. The staff here are literally the best! Meghan (the property manager) is one of the most professional and friendly people as well as Jamella and Damali. We had a seamless move to the new apartment because of the excellent maintenance and office staff! We had a minor issue with a neighbor smoking and within days of bringing it to management's attention, it was resolved! We honestly love it here and appreciate the super professional staff and gorgeous property! Thank you to all for making this home!

They send 4 strong guys the day of my moving, really good, fast, and really good price, strongly…read morerecommend two brothers

The 4 person crew who helped me with a complicated three part move did a most excellent job…read more Great attitude, skill and well organized. I highly recommend Two Brothers Moving!

I just moved out of Town Place after living there for five years. It was a great experience all…read morearound and I would recommend it to anyone looking in the Middletown/Cromwell, CT area. Everyone who works there, from the management/office staff to the maintenance people have been great! The location is perfect as you are only about a mile or so from I-91 and two miles from Rt. 9. It's about 20 minutes from Hartford and 35 from New Haven. But it's a quiet area as it is set far enough off of a main road that you don't get any traffic noise. It's also only about a ten minute drive from Main Street in Middletown which is great for bars, restaurants, movies and some shops. In five years, I think I needed to call maintenance only three times (two times were minor problems), and all three times my issues were fixed immediately. That includes this past Fourth of July when my A/C unit crapped out. On a holiday, from the minute I called to the time it was fixed, took under 45 minutes total. These people are good. I've seen some people say the price is a little high, but it's comparable for the area as I looked at others before I chose Town Place. And keep in mind, included in the rent they have a nice pool which gets sun all day and never gets over-crowded, and a small but nice, clean gym with good equipment. They also have some grilling stations around the property including a couple of very nice ones built into stonework in the pool area. Every unit has a washer/dryer and some have fireplaces as well. They had also just begun putting up new siding on all of the buildings. As for the reviewer that gave this only one star...I have no idea what he's talking about. His complaints are ridiculous. Of course there are rent increases, that happens everywhere. And his comment about the lease? Again, no idea what he's talking about. It couldn't possibly have been more simple - nothing sneaky about it at all. Especially compared to the War & Peace version I had to sign at my new place! Even upon move-out, everything was painless. And I had my security deposit back in less than two weeks! Overall, the property is nice, it's convenient to everything, the grounds are well maintained, the amenities are good, and the office and maintenance staff are great! I recommend Town Place to anyone looking in the area.

This place was my worst rental experience ever. From rule changes to rent increases, to literally…read morelying to get a incredibly sneakily worded lease signed....spare yourself the headache and live somewhere you will be treated with decency. Still 2 years later and now a home owner, I would never rent from this place.

I lived here for 2 years. The whole building reeks of must and the carpets all have mold on it…read more Stay away from sag. It's a terrible depressing place. The people who live here are antisocial, rude, and socially ackward.

After making an appointment to see a 2BR apartment and driving an hour to Middletown, my wife and I…read morewere unable to see the apartment because my wife did not bring photo ID. I had my CT driver's license but I would not agree to view the apartment without my wife. The leasing agent's attitude was dismissive, unapologetic and downright rude. Perhaps she does not like retired people. The building looks nice but I do not allow myself to be pushed around or abused by the staff hired to serve my needs. I could not submit to such a scolding, unhelpful regime as a tenant.

Wilcox Apartments Middletown Connecticut 309 S Main St, Middletown, CT 06457…read more Fun facts my daughter lives there currently they pay so much electricity because it is all electric the windows are drafty rent is not that price they pay $1,800 for a two bedroom with nothing included they had a water heater break and apparently the homeowners insurance that they got doesn't cover it and it destroyed their bed and they're not going to replace it they also had some ridiculous man who supposed to be an electrician come in and they put in the wrong breaker which made their electricity go even higher I told my daughter they need to go to the news she is pregnant and having to deal with all of this mess and those floors on the first floor is an accident ready to happen somebody could have one slip and have a concussion, don't get me started on the peeling paint mice cockroaches it is a real dump

From the owner: Received Best Apartment Community award In Middletown for 2016read more