Rented a van from this AVR Van Sacramento for 8 days. I was planning on giving this place 1 but the owner/manager surprised me when we checked back in after using it for 7 days and said he would refund the 8th day. So, I gave AVR SACRAMENTO 3 stars. I was extremely unhappy when I arrived at the airport only to find that although my rental agreement stated pickup and drop off at the airport. The Company itself was at least 10-15 miles away and I had to pay for a Taxi cab/Uber both ways $32.00+ to get to the van. The telephone contact number on the contract is just a voice mail in which they never return. The owner/manger cited Covid-19 as the reason for having to pick up and drop off. However, no where do they state it in the the website or in the contract and they will not reimburse you. So, add this fee to your rental costs. The van itself was clean, basic and did the job. I hope in the future they get their telephone number corrected because it's nice to be able to contact someone if you have an emergency an make it clear that they are not picking up or dropping off at the airport. Otherwise, the van was very reasonable and Michael did try and accommodate me which was appreciated. I also appreciate when an Owner/Manager responds to a Yelp review as it shows they are interested in their business. read more

AVR Sacramento - Inside was clean - Car Rental Near Me - Sacramento, California

Ditto to the reviews below. Here's a top 3 list for our experience. 1. Website said to wait for their van at the airport terminal. In fact, after 3 phone calls, it became clear that we needed to take a bus in order to then meet the van to drive 20 minutes to the rental location. Wasted a lot of time there. 2. Once at the rental location, Dave aggressively tried to get us to upgrade by describing how lousy our current van would be (lots of scratches, no CD player, no USB). 3. Was told that we would be liable for any ding to the vehicle despite what our insurance company said unless we bought their $20 a day bonus comprehensive coverage. When we did not cave, Dave indicated that should a scratch occur, we would also be liable for their lost revenue on the van, at around $50 a day while their van was in the shop. So we basically drove to Napa Valley worried that a stray rock would cost us $500 or some darn thing and decided to never use the van our whole time there. No fun thanks to the scare tactics. Even their signs (one attached) inside the rental facility are meant to scare you. This photo was inside their bathroom above the urinal (no sense letting up , even there), read more

AVR Sacramento - Car Rental Near Me - Sacramento, California

Fast service Reliable Great rates Offered cheaper gas rates Clean vans They're simply the best rental van company!! Oh they're 15mins away from airport FYI read more

Actually, Michael, you and I have never spoken. I've talked to Daniel (9/26/19 and 10/7/19), Darrell (10/7/19), Left a message for Marcus (10/7/19) which was never returned, Nicole (10/22/19), Kayla/Kaylynn 10/22/19, the BBB (11/12/19).... and NEVER received a call from you. I've actually received NOTHING from you. Your representative, Daniel, told me that I probably wouldn't receive a response from you because I left a "nasty" review on here. I've posted the picture of the tires. Before doing that, I called and called and emailed and emailed repeatedly (like I was asked to do) I did EVERYTHING I was asked to do. And as far as I'm concerned, you and your business stole $799.80 from me and my family. I hate to leave negative reviews. I feel most people only review when they are unhappy. I'm the opposite. If I receive good service, I reward with a good review. I did NOT receive good service from your company and I gave AVR the opportunity to make things right BEFORE I posted my review. I was ignored. Anything less than a refund would be another slap in the face to my family. The pictures speak for themselves! It's OBVIOUS there was a problem with the tires! It's OBVIOUS that the tires caused unsafe driving for my family. I didn't wait until I had driven the van for my entire rental period to contact you to complain. I called the very first day!!! I was told to "have it fixed" and AVR would reimburse me! Daniel did NOT tell me that I wouldn't have to pay upfront for new "used" tires. He said you'd "reimburse" me! That is INSANE! From what I understand, he's been there for a long time.... shouldn't he KNOW how to handle this problem!? I paid you for an insurance that I'm NOW told would have covered that upfront expense. But your representative told me to "pay for it" and get reimbursed. I was in town for my daughters wedding! I didn't have the time OR money to do that! And I shouldn't HAVE to do that! You should have your vans in excellent and SAFE working conditions for the $799.80 that I paid. I have left my contact information with at least 7 people at you company. If you would like to refund my money, you can contact me. If that happens, I will update my review to reflect my satisfaction. If not, I will continue to let people know how I was treated by AVR. read more

AVR Sacramento - Worn tires - Car Rental Near Me - Sacramento, California

See all

Dan, if you're reading this I owe you a big thank you and a juicy review ! I owed you this one for your great service having to put up with us 5 min before close. So many reviews were negative about this place and directions landed us at the airport originally. Poor Dan got an earful when we got there because we ended up figuring out where the heck this place actually is located. Long behold, we get to the branch 5 mins before close. Dan was already overwhelmed with the previous guests and we had never rented here before. He took care of us and got us in, out and on the road in a quick second. He was professional and collected despite us being understandably upset with the confusion directions on GPS. I'm here on my lunch having remembered I owed Dan a good review, a written Thank-you for being awesome and professional. A high five for superb customer service, and an apology for writing this review well over six months after we rented there. Thank you again, Dan ! read more

Good afternoon. This place advertises amazing rental rates. It is what drew my attention to them. I was originally going to post a full review of the exact events that led up to this rating, however Yelp limits the amount of characters. To make a long story short here are the factors that lead to this rating: Customer service call in line: extensive wait times, really bad connection, lack of good customer service skills. Pricing: I booked on hotwire, got an amazing deal. Return: They will find any way to take money from your deposit to make up for the great deal you found on hot wire. read more

I'm so glad I chose to pick this fantastic Rental Company. After some crazy rush with flight reschedule, I was exhausted... Daisy was so helpful and made everything so easy and quick. I just felt very comfortable going through the process. I will definitely be back and I highly recommend to give them a try !!! read more

We booked a van on Carrental.com for a trip to Southern California with my 3 children and their dad. We selected "ace car rental" mainly because it advertised "Nissan quest" or similar and unlimited miles. When we got to the address listed, we realized we rented from there before and it was call "airport van rental." At the counter Michael stated unlimited miles were only for travelers flying in or who live 100 miles away. Local renters had restricted miles. Our bad, we didn't read the fine print because one of the highlights advertised were unlimited miles. He offered to not rent to us and we can go rent elsewhere if the limited miles are an issue. We figured since we rented from them before (no car issues) and we are not in the position to rent elsewhere for last minute van rental price, it will be ok. We opt to also purchase the car insurance coverage and gas package. During the usual walk around, Michael stated several times that should we have problems with the car during our rental we can call the number on the key chain. Cool. Good to know but we likely won't need it (2017 dodge caravan) right? Wrong. The car temperature gage went to the red zone as we approached Los Angles (after 5 hours of driving now). We pulled off the freeway and called the number on the key chain. No live person answered. We left a message. I called the Sacramento location at the 916 number and left a message. We waited 10-15 minutes. I called the number on the key chain again and left a message expressing urgency. After about another 10 we decided to get back onto the freeway and drive to the LA location since they were expecting us anyway (cigarette outlets in the front was not working and needed it for my breast pump machine). We were told earlier that afternoon (we were already in route) by the a helpful female staff at the sacramento location that the LA location would be expecting us around 7-8 pm. We couldn't find the location (lax) and no one was answering the phone. We called the number on the key chain again but did not leave a voice message this time (what's the point?). We made it to our destination and was able to swap out the van with the San Diego location on the day we were returning to nor. Cal (we had left the van rental in the hotel parking lot and was ushered to attractions thanks to family). Thank goodness we have a dependable van now right? Wrong. We ran out of gas on the freeway when the digital mileage indicated we had 31 miles to go, the gas gage seemed to just dropped to empty and we came to a rolling stop on the freeway. It was about 11:30 pm. We called the number on the key chain again. No answer. A message was left. We waited 10-15 minutes for a call back. No call back. We called again but left no message. So what did we do? We called the CHP. Thank goodness they responded. When we returned the van the next morning Michael was dismissive about our experience and even eluded that we found problems because we weren't happy about the unlimited miles. He said he would research it and get back to us. We returned the car on a Sunday. I asked if we should expect a call from him by Friday. He said yes. A polite Female staff closed out our transaction and was authorized to waive the additional mileage fees. Friday rolls by and we didn't hear from Michael so we called on Monday. When I talked to him he explained he had a mechanic look at the car we returned (the one with the gas issue) and deemed there were no issue "by word of mouth." When asked about the other van that was left in San Diego, he responded that has not been resolved. When I started to explain the issues (the car issues, lack of call back or answer to the number on he key chain) kept saying "yes, uh huh, yes." I told him i didn't appreciate it that he didn't allow me to explain without interruption as i has allowed him. He then stated he was going to end the call and for me to call a customer service number. Guess what happened when I called that number? Yup. Answering machine. What a joke. Fellow reviewers/readers, please learn from my awful experience and rent from a reputable and legitimate car rental company. PS. We never received a single call back. read more

AVR Sacramento - Car Rental Near Me - Sacramento, California

Rented a car though Hotwire. My contract says it was unlimited mileage but when I got there they told me the mileage was limited to 250 miles/day. Person in front of me had the same issue. All I can see on my contract was Unlimited Mileage in big bold letters. They said I had to have checked the little box online where it says terms and conditions. Really? well unfortunately I was ready to leave town and didn't have time to rebook anywhere else. Then he asks if I wanted to upgrade to a newer van? WTF. So apparently you get this old crappy van with 50,000+ miles and missing pieces unless you're willing to pay an additional $10/day for a newer van. Which then turns out to be the same price as everyone else. Seems like some deceptive business practices to me. I ended up paying for going over the miles, I won't be going back. read more

DO NOT RECOMMEND! I use carrental.com to book all my car rentals during my vacation trips, and they usually do not disappoint. Although, this time around I was quite aggravated booking a car through AVR. My entire experience with them created a lot of inconvenience during my trip. First off, since I booked the car through a special deal two months prior, I wasn't able to get a price match when the pricing went down for car rentals in the Sacramento area. Then when we arrived, we realized the car rental facility was located 5 miles away from the airport. You have to take the regular car rental shuttle to the other car rental facilities, then you have to look out for the AVR van that comes around to take you off site (this is at least 10 mins away). When we arrived we were told there were only one car available for us, but we would have to wait 15-20 mins for them to fill it up with gas or take a van. The van option was not possible since we were planning on road tripping and camping, so a smaller vehicle was much more feasible. We ended up waiting 30 minutes to get the car and it arrived in a pretty banged up condition. There were scratches and dings everywhere on the body of the car, but I made sure to note everything before driving off. Additionally, we were also told that the facility closes at 6pm (it was NEVER stated anywhere during booking), I had initially booked the car to be returned at 8pm on the third day and the only options they gave us was 1. to arrive 3 hours earlier to return the vehicle to catch the shuttle ride back to the airport, 2. return it at a special lot at the airport for an additional $25 fee, 3. return the vehicle after hours at the facility, but we would have to call our own lyft or uber ride back to the airport. We opted for option 1 and returned the car 2 hours before our booked drop off time to get a free ride back to the airport, thus cutting our trip short. Since returning the car, I have been refunded my $200 deposit, although they charged me another $1.43 for some mysterious tax that I was not aware of. I have been too annoyed with AVR to fight this charge, so I haven't bothered dealing with it. If you treasure your time during trips, I'd definitely recommend paying more and avoiding this rental car company. They might have some good deals, but it was a serious nuisance dealing with all the inconvenience they caused us. read more

Not Recommended!! This company does not provide the complete information online while the time of booking. After the booking was done when we go there to pickup the vehicle they just change the price about $15 a day extra which you are not aware of. After asking they say that we can give you the old vehicle which is about 4 to 5 years old and if you want 2 year old vehicle with the same category and same seating capacity you have to pay $15 extra. This thing is totally weird. Never saw this with any rental company beside this. If this is there policy then they should tell upfront at the time of booking and not at the time of pickup. Does not recommend this company at all for your rental requirement. read more

Walk in and I get greeted by a very polite gentleman. He referred me to the front desk lady and told me she will be with me after she was finished.(which is understandable). After she is done she literally asks me "ok what do you need?" .... she did not make eye contact not once. Also made me repeat the dates I need the rental for three different times. She repeatedly tells me it's expensive. I walked in asking for quote because I got a price at enterprise for around $600 to use a 15 passenger for 5 days. I was curious if AVR was any cheaper. All I kept hearing was its pricey. Horrible customer service and felt very disrespected. I know I look young but can you have better represented the Rental company at all? Sucks I had to leave a bad review even though this company seem to have a lot of good reviews. Bad experience with the front desk clerk. All I remember walking out of there was " it's expensive, it's pricey" and how rude she was. Employee should represent the company better then that. read more

If I could give it 0 star I would. Shady company with inconsiderate, incompetent, and unwilling employees to do basic task. Such as doing the Vehicle walk around with me so I could address any issues. The employee that handled my rental was Billal. I requested Billal to walk out with me and he refused. I should have canceled my rental at that time and went somewhere else. But I was in a desperate situation as my brother had just passed away and I needed to get on the road to his service. I will be filling a report with the Better business bureau too. They have fines and fees for everything and anything. Be very very careful renting from this company. read more

1. When I arrived at the SMF airport I looked for ACE car rental shuttle as advertised. I took around outside of baggage area curbside for about 10 minutes and no such shuttle. So I asked around the people working at the airport and they said I needed to call them. So I did and was told they don't really have a shuttle, but they will call for an UBER at their expense. I thought OK. No problems. 2. UBER took me to the ACE car rental but my reservation says ACE car rental and the UBER driver said NO, he is taking me to AVR Van Rental. I was confused. So I looked at the address on my reservation for ACE car rental. As it turned out these two are one of the same. Still ok, no problems. 3. I arrived and walked in. Nobody was inside!!! WTF!! IT'S middle of the day, weekday too!!! The FedEx delivery guy showed up a few minutes afterwards and could not find anybody to sign for his delivery. He went to the back in the garage and called out. NOBODY ANSWERED!!! WTF!! It took more then ten minutes for the FedEx guy to track down somebody!!! Then I thought that person will help me. But NO, he disappeared into the back and I'm standing in the front lobby. STILL WAITING! 4. FINALLY after another 5 minutes somebody showed up!!! Yeah!! He tried REAL HARD TO SELL ME EXTRA INSURANCE AND GAS FILL UP AND ETC. I politely declined and said NO. He then gave me the key and proceeded to tell me to go outside to check out the van. He also gave me a form to mark any damages. As I started to walk outside I noticed he did not follow me. So I asked him if he is coming with me? He said NO. There are no other customers in the lobby. Have you ever get a weird feeling that you ARE ABOUT TO GET SCAMMED? I sure did. Thank goodness I had just gotten a brand new smartphone with the largest memory capacity! I proceeded to take like a total of 100+ photos both OUTSIDE AND INSIDE of the van. PAY PARTICULAR ATTENTION TO THE WINDSHIELD (I WILL MAKE MY POINT FURTHER DOWN BELOW). Make sure you get high resolution pictures of the windshield from outside and from inside looking out. After the 100+ photos of BOTH INSIDE AND OUTSIDE of the van, I switched to VIDEO. I did A TOTAL WALK AROUND OUTSIDE SLOWLY AND INSIDE. I also video taped that infact the van's Jack and spare tire. I also video taped the UNDERNEATH of both front bumper and rear bumper!! And an overview of the undercarriage by holding my phone and point to get it all. Close up of the tires and wheels for any curb damage. Turn the front wheels to either extreme right or left to video tape any uneven tire wear. Video tape the rear tires from behind. Don't forget to video tape the ROOF and ROOF RACKS!! 5. I marked all damages on the form and took a picture of it too. 6. I asked him to give me a print out of what is charged to my credit card. I made sure it matched my reservation rates. There is a $200 HOLD in addition to the final payment. I was told that the $200 HOLD will be released a few days after I return the van in its original condition. 7. I got all the paperwork and documentation. This took me a total of like TWO and HALF hours from the time I landed to the time I actually drove out by with the van!!! I WILL NEVER DO THIS AGAIN. Yes, it's cheaper, but ........ NOT WORTH MY TIME AND HASSLE. With Avis or any of the national well know brands, I just walk to any car within the same class and drive off. Return is quick too UNLIKE THIS ONE WHERE I had to do the above in reverse!! 8. So after I got done with my trip, I returned the van. I did the above picture and video PRODUCTION again. 9. All good UNTIL the guy at the counter said there is a small chip on the windshield!!! It was not a crack or star burst. Just a tiny 2 mm chip on the windshield. He wanted me to pay for a brand new windshield,! WTF!! NO WAY. 10. I TOLD HIM IT WAS THERE BEFORE!!! He looked at the marking I had marked on the initial check-in paperwork. He still insisted that the damages were done by me. So I pulled out my SMARTPHONE and showed him both pictures AND VIDEOS in HIGH RESOLUTIONS that the windshield damages were there BEFORE I HAD LEFT THE LOT!!! HE then DID NOT SAY ANYTHING ELSE AND LET ME GO FREE!!!! WHAT A RACKET!!! IF I DID NOT HAVE THE PICTURES AND VIDEOS BEFORE I HAD left the lot......it would have COST ME A BRAND NEW WINDSHIELD!!! WTF!!! THE DODGE MINI VAN HAD ALREADY SONE 75K miles on it too AMD IT SHOWED!!! I WILL NEVER RENT FROM THIS AGAIN!!! read more

I've dealt with many car rentals in my 40 years of travel and this was the first time I had rented from AVR Sacramento. I did my research for best deals and AVR offered the best price that beat out all of my connections. I flew in to Sacramento from Honolulu for a funeral service and the moment I contacted AVR...the agent, Mike, was courteous and very helpful. He explained that their location was 20 min away from airport but was very prompt with shuttle arrangements. Mike was awesome and very detailed in making sure that all my needs were met since I was not too familiar with Sacramento area. Hands down...AVR will be my go-to, van rental company in the future. Thank you, fa'afetai lava, and mahalo, Mike for your awesome services! read more

If you need passenger or other large cargo van rentals in the Sacramento area, AVR is the place to go! We found AVR via Expedia and booked a week rental with them for $140/week before fees and taxes. That is an amazing rental price. We got a modern, sliding door 15-seater van that had cupholders and very comfortable seats. It even had GPS in dash, included in the price. They have other band that are wifi wired and/or include other upgrades. The service we received in store at pick up was stellar. Dan and Noly were not only super friendly and welcoming, they also offered the wifi van (which is more fuel efficient) so costs end up being about equal. Very cool option to consider. When we returned to them, it was just as easy as pick up. They remembered us and told us about booking directly to save money. If you book directly (vs through an Expedia type of service) the company can apply discounts to your reservation - like the YELP10 10% discount. Definitely the way to go next time. We were very happy with the van and the level of service received. We will definitely be renting from here again, and will book directly from them! Nicest vans I've ever rented! read more

Front tires bald. Advised when we there to pick up that unlimited miles changed to just 400 and that if we didn't like it, go elsewhere. Accused of transporting pets in violation on contract. Black seats, told him own yellow lab, pet hair on me. So what still $99. And if we don't agree, call manager. We did. He told me he would check and call back in less then 24 hours. He did not Never again read more

The reviews about this place being a total let down are all true. Drove 2 HOURS to get here and pick up a 15 passenger van that we reserved....and they didn't have one. They offered me one of the 2 MINIVANS they had outside instead. Yeah, that's not even close to the same thing. I seriously cannot believe how companies like this continue to exist. DO NOT EVER RENT HERE. Teach them a lesson. Maybe when business drops off, they will update their systems and be able to keep an accurate track on what cans are actually available. read more

AVR Sacramento - This will be you if you decide to roll the dice with this place. - Car Rental Near Me - Sacramento, California

My family rented from AVR for my wedding in September 2019. My mom has been trying to speak to the manager of AVR rental for months, to no avail. Here is a copy of her original complaint & Yelp review. She has left many Yelp reviews since, & the owner, Michael A, has been avoiding her. It's really quite sad! My family of 8 flew from Indiana to attend my daughters wedding. We arrived on Wednesday to pick up our van. Daniel at AVR first gave me the keys to a van that had not been cleaned. I came back in and asked for a different vehicle. My online reservation said my total would be $417.00. It had several things added to it, so I ASSUMED this was total price. When I got my paperwork, I was surprised to see a total balance of $799.70 (after the added insurance, which was not on the quote, and $200.00 deposit, which was also not mentioned on the original quote). After I paid almost DOUBLE what I expected to pay, we left Sacramento for Redding for the night and then on to Mount Shasta, our final destination for the wedding. My husband was driving and said the van was hard to keep on the road, he assumed, because it was large and it was very windy outside. When we arrived in Redding, he checked the tires and found that the inside of the front tires were bald.... almost to the steel, because the alignment was so bad on the vehicle! I called as soon as they opened the next morning (Thursday) and spoke with Daniel again (the same person that checked me in the day before). I told him I took pictures of the tires, which he asked me to send to him via email. He told me that since I was so far away already, the only thing he could do was to have me "take it someplace and have them put 2 used tires on it. Then we'll deduct that amount from your rental when you return the van". ARE YOU KIDDING ME?! I was in California for 4 days for my daughters wedding!!! And I already paid almost DOUBLE what I was quoted and now I was expected to find a tire place, drive there, WAIT there, and PAY for tires to be reimbursed later?! I told him I couldn't do that!! I asked him what else could be done and he assured me he would get back to me ASAP, as I had informed him we were supposed to leave for Mount Shasta that afternoon. NO RESPONSE FROM AVR!!! My family of 8 got back in the van and my husband did not drive over 50 mph on the highway because it was so hard to handle the van! Our plan was to drive up the mountain and be able to drive down as needed for any last minute wedding needs for my daughter. However, the trip up the mountain was HORRIBLE with the alignment so messed up, that we didn't feel it would be safe to go up and down more than completely necessary! I had no phone reception at the venue on the mountain. The next time we drove the van was Sunday afternoon, when we left the venue. I AGAIN checked my phone and email and had NO RESPONSE FROM AVR!!! We drove from Mount Shasta to Sacramento (again not going over 50 mph) to return the van, after dropping the family off at the airport. On the way in, AVR sent a Lyft to pick us up. But when we dropped off the van around 5pm, AVR was closed and we had no transportation from there to the airport. I called an Uber and paid $17.25 to get to the airport. I mention this because AVR (AIRPORT Van Rental) says it is an AIRPORT VAN RENTAL, when in actuality they are about 10 miles away without transportation after 3pm on Sundays....I called AVR customer service number on Monday afternoon after coming home and spoke with Darrell, telling him about my experience. He was very kind and asked me to email the photos to him (which I did immediately) and also apologized for all of the issues. He told me that because I had the insurance on the van, I SHOULD have called THEM and they would have taken care of the tires immediately at no charge. However, Daniel had not told me that! Darrell said I would hear from someone quickly. NO RESPONSE FROM AVR! I have called 3 times today as well speaking to Kalyn, Nicole and left a message for Marcus (manager). That was my mother, Tabitha's, original review. This can all be corroborated by 7 of my family members as well. it's a shame that this has happened & that the owner can't just deal with it himself. $800 is a lot to lose on a scam company. read more

We had our trip delayed two days due to being snowed in and a blizzard the next day...circumstances beyond our control. I was told we would be charged $90 per additional day. We were charged $700 for these two additional days without our consent. I would NOT recommend doing business with these crooks! We would have been better off buying our own van. Not to mention the $100 cleaning fee that we were not warned about! BYE AVR! read more

Very nice and friendly crew. Dan was very helpful and amazing customer service !!! Looking forward dong business again. Thank you Dan for making my busy trip easer. Leo L read more

AVR Sacramento - Car Rental Near Me - Sacramento, California

Be careful of the add ons Rented a van and told I need rv insurance paperworkm or I can't rent a van, but if I get there insurance I will be covered..... rip-off I got geico and covered Van front right tire made hissing noise for the 450 miles I drove it Needs air/ balancing?? I drove 60 to 65 the entire way Steering loose. Wife did not want to drive the van Ohh big sticker on back door saying it's a rental(if I knew about the sticker before I sign , I would have walked away) Bad service in and out read more

Excellent customer service from Michael! I messed up on my side and he squared me away! Negative reviews are due to independent apps promising things AVR cannot validate, no fault of theirs. Thanks Michael! read more

The thing I like about this place is the location,you don't have to drive all the way to SMF airport.Pretty good deal on a minivan for a week even with the upgrade.We brought the van back a little bit late but Dan is a good guy and took care of us.I will definitely be renting from them again. read more

This place rents nice vans cheap. Fast and friendly service; Dan and Daisy are awesome. Just like anything read the terms and conditions. Most reviews are hard on this place saying there are mileage caps or they are not at the airport but they are very transparent about this. read more

The worst van rental place. They didn't disclose their gas full tank policy clearly during the pick up time but they charged me for the full gas tank at the return even I brought the car with full tank. I tried to get my refund because I brought the full tank but their general manager told me that nobody can do anything about it, period. For me, it is a complete rip off place, nobody would bring the van completely empty unless it's towed back. Please don't rent anything from here. read more

Great fast service from mike and efficient drop off with Michelle they definitely work hard and earn their money, if their bosses see this they need to give them a raise! Those guys seem understaffed but they accomplish the needs of their clientele I see other reviews about the upsell on insurance and I will tell you its-worth it why worry about any damage when returning just get it for peace of mind and enjoy your trip! I did! read more

We were unlucky. When we arrived at their location, their system was down and their phone was down. Instead of keeping us and letting us wait for a few hours, they took our information and sent us on our way. The process was fast and simple. We simply gave the lady our drivers license and reservation information. About half a day later, we got an email confirmation saying that the van was booked with no complications. Just imagine if we had to stay there and wait until the system to be back on line, this would turn out to be a 1-star review. Great staff, great value, great van. It turned out to be a pretty awesome experience. I'm happy! read more

I needed a 12 passenger van for a large group looking forward to a Lake County winery tour. I did a Web search and found this company online. I appreciated the ease of booking a reservation online along with the availability and pricing of the van. I had the opportunity to meet Zoe, Claudia and Nate who all helped me through picking up the van and getting on the road. Zoe with her phenomenal customer service needs to be in the front office helping customers with that positive attitude. Claudia rocked and was a pleasure to work with and explained the paperwork, etc. Nate was a funny dude working in the office and suggesting a really cool winery in Napa. Much appreciated! If you need a passenger van for any reason...these are your people! Thanks! read more

This is by far the very best place you can ever rent a minivan always reliable, always friendly, and the best prices in town! You could always count on their staff to be there for you with no hassles or pressure. I have rented from this company four times and we are headed to Las Vegas with a nice clean fully loaded caravan tomorrow morning. Thank you Mike and your entire staff for the great customer service will definitely keep renting from you. read more

Even though I have a reservation comfirmed three days before the rental, when I went to pick up the van they said they were sold out. Showing complete disregard for the meaning of customer service and business commitment. This almost ruined the plans that my family had. Luckily a competitor was able to rent us a van within an hour. If you have a need to rent a full size van in the Sacramento area I strongly suggest to look somewhere else. read more

Daisy was amazing, beyond helpful! She did everything to make sure our trip was possible. Love love love her! The whole staff were great but Daisy is my girl. read more

Actually 1 star is to 1 too many. Awful customer service, not enough representatives, no acknowledgement constant phone call interruptions during an hour transactions. And I will never use a third party especially Hotwire. read more

Great staff always willing to help with any situation. Love them! Always use them.... read more

Very helpful staff. This is now my third time renting and each and every visit has been a great experience. Dan always goes out of his way to make sure that my family and I are well taken care of both checking in and out. I look forward to renting from them again in the future. read more

It was my first time using AVR van rental. I booked online and went the next day to pick up my van. I was greeted by Dan and from there everything was smooth sailing. Avr's prices are un beatable, car quality was perfect and Dan's service, knowledge of product and customer service was impeccable. Dan represents tge brand well and tge vehicles, prices and quality speak for themselves. I will definitely be using AVR in the future. Thank you AVR (and Dan) read more

AVR Sacramento - Car Rental Near Me - Sacramento, California

Horrific !! I rented a mini van from AVR for 6 days but i had to return it 2 days earlier i called them and they told me i would be refunded for the 2 days i didn't use, great ! So before returning the car i had a full valet. dropped the car off, everything was fine, on returning home i checked over my bank statement only to find they had charged me the deposit $200 TWICE, and had only refund one and had not refunded me the 2 days i didn't use. I called them and they told me that they had charged me a cleaning fee and that i wouldn't be getting anything back ???!! ON WHAT PLANET IS A CLEANING FEE $300 !! AND I HAD THE CAR VALET BEFORE I RETURNED IT !! I called them yesterday and they said they would call me back.....that didn't happen. So i called today and and i have now been on hold 47 mins waiting for a supervisor !!!! read more

I wish I would have read these reviews before I rented a car from AVR in Sacramento. I rented the car for 1 week. I too was told that I would be charged $25 to drop off the vehicle at the airport. Since they close at 6:00, my flight was not scheduled until Midnight. I complained to the agent then he offered me an upgrade. I really don't know if it was an upgrade because I didn't see the original vehicle. I changed my plane ticket and was able to drop it off early so I should not have been charged the $25, but I was. Didn't notice it at the time because it was close to closing and I was having a friend pick me up. I was told that I could buy the gas at their price, which was a little under market. I am not familiar with the area, it is in an industrial area so I didn't know if there was a gas station close by so I purchased a half of a tank of gas from them. I only drove 127 miles. When I got into the car, it smelled way too much of the "new car smell" so I kept the windows down constantly. All of them and used the heater. Since I was in Sacramento, the climate is reasonable to do that. It was in the 60's. I am from NY so it is like a heat wave to me. Car was sluggish, felt like the fuel injection system was clogged. When I returned the car, a man went out and checked the car. He came in and said it smelled like cigarettes. I told him that I did not smoke. I told them that I had the windows down all the time. (Due to the over-bearing smell.) You should see the additional charges that were racked up on my bill. They amounted to $179 when the rental was suppose to be $137.27 plus $17.54. I called the company and asked them if they charged my credit card an additional $200. The man told me the manager would call me back. That was 2 days ago. STAY AWAY FROM THIS COMPANY! read more

This is by far the worst van rental company. They are not located at the Sacramento airport. They told me that I was 2 hours late picking up my rental van when actually, I was waiting for the shuttle bus to pick me and my family up. It was very hard to get a refund back. When they refunded my money, they kept $100.00. For refund call 1.855.201.7800. Whoever that lady was, I thank you so much for taking out the time, for me, to write a letter to AVR in order to get my refund. read more

Very satisfied with the service. Kemon, the service rep, was very friendly; he guided us to what my family will need for our trip. I will definitely go back and use their service. read more