Elliott has the best customer service I have encountered in the Sacramento region. I visited…read moreEnterprise twice in two weeks due to a car repair and I was fortunate to have Elliott help me both times. Haley is also always pleasant and helpful. Special huge thank you to Haley and Elliott!!!

They promised me a rental car yesterday over the phone then said they rented them all, today I made…read moreonline reservation for 5:30, and called and talked to Hailey who said they would come and pick me up at 515, nobody came, when I called to ask about it someone named Chris who says hes the manager said they knew nothing about it and there was nobody available to pick me up, I asked to talk to the manger above him and he said the district manager and branch manger were both available, put me on hold, then he came back and said nobody was available except for him, he said 'I dont know and well we dont have anybody to pick you up', there was absolutely no customer service or attempt to help me or make it right. I would not trust this place with any reservation or anything they say, RUN! RENT ELSEWHERE or you will be stuck without a car

I rent cars a LOT as a contractor and often on my own dime (though ironically my flights are on the…read morecompany's dime, go figure) so I've encountered the best and worst car rental companies as well as how to get the best rates (hinty hint hint: they change constantly on a daily basis so if your wanting to make a reservation ALWAYS play with the dates / times because sometimes two extra days can be far cheaper than your original plan). That being said, I actually have been to this location many different times with many different reservations being made a few times only an hour or two in advance, yet always always have they worked with me and gotten me driving out in a nice clean working car. The staff are always a pleasure (though I rarely encounter the same person twice for some reason) and the cars usually have a reasonable amount of miles. Any problems and they jump to a resolution. Overall I'd definitely recommend this location!

Absolute terrible service. The lady at the front was doing too many different things at once to be…read moreable to help anyone out. It took her an hour just to tell me to have a seat and I said "I'm okay" because there was one seat in the middle of a family. And the same lady was being so rude to an older gentleman just because he was hard of hearing.

Great staff, renting was a breeze…read more The price was tight and the car worked out well.

nobody answers the phone, impossible to contact the actual location, answering recording keeps…read morehanging up on me

I have always had a wonderful experience at Enterprise till now…read more Let me say this was not a good reputation of what I expect as a consumer this time though. DO NOT UNDER ANY CIRCUMSTANCES GET THE 2024 CHEVY MALIBU. IT HAS A STRONG SMELL OF CIGARETTES and honestly I feel upset because the AC was on full blast when I was brought to it to not show the smell. In hindsight I should have asked for a new rental before driving off the lot and returning, I take responsibility for that but why is a rental with heavy cigarette scents in the car and air vents with no smoking stickers in it on the lot rental stock list? Remove it from the lot and return it back when that smell is completely gone. If there is no available cars for the rental booked, let the customer know so they can come back at a later time. I'm very happy with the service when we came back in to replace the car, but don't do that "I'll turn the AC on to make sure the customer doesn't smell how heavy the cigarette smell is in the car" move. I tried to be polite and that was taken for granted, so good learning experience, but bad personal trust experience.

I needed a rental car after a minor accident that wasn't my fault, and my insurance set me up with…read moreEnterprise on June 11. I called ahead just to make sure everything was in place, and a very kind woman answered the phone. She was super sweet and explained that the body shop would notify them once I was ready so they could send someone to pick me up. I remember thinking, I love her accent, I believe she was from England. She really made a great first impression. A little while later, a nice gentleman picked me up from the body shop. He was friendly, talkative, and overall made the ride enjoyable. But once I got to the rental office, the experience started to go downhill. I checked in with a gentleman that was very friendly, he told me it would be a nonsmoking vehicle and I'd be able to choose my car once they called me, I waited around 25 to 30 minutes before anyone helped me. Turns out I couldn't pick my car because there were hardly any left, so they had already assigned me a car. They gave me a Buick SUV. I'd been hoping for a sedan, but I was even more disappointed by the condition of the vehicle. I had specifically asked if it was a non-smoking car, and they said, "We believe so," then asked the guy bringing me to it if it smelled like smoke. He said no. But once I got in, the car smelled very stale. Not like full-blown smoke, but definitely musty. When I turned on the air circulation from inside the car, it got worse and started to smell smoky, so I had to keep the air on fresh from outside to avoid it. And the cleanliness? Honestly, it was bad. There was either a man's or per hair on the dashboard and hazard button, very dusty, some kind of sticky residue in the cupholders, and smudges all over the seats. It just didn't feel clean at all. On top of that, the brakes squeaked every time I used them, and the brake pedal was way too sensitive, which made driving kind of uncomfortable. I gave two stars because the initial phone call and pickup were both pleasant, and the staff I interacted with were polite. But the main issues were: * I wasn't allowed to choose my car like I was told I could * The vehicle smelled stale and somewhat smoky when I used the internal circulation * It was very dirty inside * And the brakes squeaked noticeably If this is the only Enterprise near your body shop, it'll get the job done, but I expected much better.

I'd leave 0 stars if I could. Xena is awful. I was moving from Chico back to LA, I flew in and my…read moreflight was delayed throwing off my entire time table, and being completely out of my control. I called and spoke to Xena and she insisted she could do nothing to help me. My scheduled pick up time was before 5 p.m. and I arrived at 5:04. She refused to leave the keys or even wait a few minutes after I explained that was my ride home to Chico. When I got there she was helping somebody else, and still refused even though she was inside the building. She literally left me on the steps with no way home because she refused to help. Apparently the "manager was off". Xena I hope you or the fuck ass kids you probably have never find your/themselves in a situation where you need compassion or empathy, you miserable bitch.

I tried to rent a car for business. I am visiting from out of town so I already had a avis car…read morerented from the airport. It was 15 minutes before the office closing. After 10 minutes of calls to the owners, they insisted that I present a work id, which was at home. I showed them my company phone and company apps with the company name and my name. She refused and stated only a company badge would do. I asked the counter attendant to wait 10 minutes while I went home and retrieved my id but she refused and said she had to close on time (I was only asking her for 5 minutes). I will never rent from this location again and my family regularly rents cars for weeks at a time. Your loss. Very poor customer service.

Very good deal, great customer service from Mindy , good people , thank you…read more I have to write more to get this review to post so hope this is enough , thank you

They could be honest when they sale a car.I bought a 2005 Lexus RX 330…read moreNot only did it have many repairs but they also sold it with no catalytic coverter.they replace it with a glasspak.it would not pass smog I had to pay 1600.to fix it so it would pass.filed complaint with Calif.Automotive Repair.even thro it's illegal to sale a care without the cinverter converter They did nothing either filed with DMV.we will see. Next stop small claims.

Sales associate Jay was very nice and helpful, although he has ghosted us since having…read moreconversations about our broken "new" car. Now the bad: Bought a 2024 Nissan Rogue, within 2 weeks it needed a new battery, actually was stranded because the battery was that dead, not even a jump would help and the car went into limp mode... 1 week later check engine light came on... took it to the dealership to find out that the throttle body needs to be replaced. We notified Hertz as soon as we started having issues as the 1st 2 weeks of having the car we didn't drive it much since it was a birthday present for our daughter. Basically was told "to bad so sad, you bought the car as is"... I feel they knew there was an issue and sold it anyway. I asked to see the service paperwork but of course they don't have it.

We bought a car from the dealership last week and it was our best car buying an experience! There…read morewas no pressure. Aaron, our sales salesman, was very knowledgeable and friendly. He made us feel like family. The car was a really great deal! We couldn't be happier with our experience there.

My car was backed into so my insurance had me drop it off at Caliber Collision and scheduled me a…read moreride and rental with Enterprise. Their staff was super friendly and got me in and out fast. My first car was a Nissan but unfortunately had a heavy cleaning chemical smell to it, when I called to report this, they were friendly and had me bring it in for a swap. They were able to get me into another one with no issues. The auto body shop needed to keep my car a little longer and I was worried how that would work with the rental but they worked it all out perfectly and it was never an issue. The return process was easy as well. I enjoyed their customer service and so I have recommended this location to a friend who was having their car fixed too.

I can see why this only has 3 stars. I should have checked before accepting this rental through my…read moreinsurance company. They asked me to come late in the day 4:00 so that would give them time to get more cars in. I accepted even though it was an inconvenient time for me, however it took them forever to give me a car! It was close to an hour after my appointment time!!!! That's so unprofessional. They are completely unorganized and don't respect people or their time.

Customer service was good but the vehicle was not. Bad suspension and power steering was bad.read more

Thank you for always providing outstanding customer service. It is truly a pleasure working with an…read moreagent like Dupree, who consistently assures us the best care, professionalism, and support. Your dedication, patience, and attention to detail never go unnoticed. We greatly appreciate the excellent experience and look forward to continuing to work with you. Highly recommended!--Simon