I walked into the Lynnfield store about a month ago and had purchased a few items here in the…read morepast.I went to look for some outfits for my daughter and I received the nastiest look from the owner and I left the store feeling very uncomfortable. I walked into another store and I looked behind me and the owner accosted me in the middle of the store saying I steal from her stores all the time, including the Marblehead location. I have never walked into the Marblehead store in my life, lol. I was so embarrassed and kept telling her I am not the person she is looking for. She never apologized, but obviously realized I am not the person they are looking for. She said they are looking for a girl that is "short and blonde" like me. The owner has never had the class to apologize. Please do yourself a favor and shop somewhere else.

Hip baby gear in Marblehead MA sets the standard for small businesses. I texted the owner last…read morenight at 7:30pm while she was out to dinner with her family because I desperately needed a pack and play. By 9pm she had gone to the store (without me asking), grabbed the pack and play she knew I would want and drove it over to my house. It is also the only store that I know of in Massachusetts that has high quality baby gear and anything else you would need actually in the store. Even if you have to drive an hour to get here it is worth getting strollers, cribs, car seats, everything baby here because they will always give you their honest opinion and you can test the products (which online it is impossible to do).

Now why would a 22-year-old woman with no kids be writing a review of a children's clothing store?…read moreOne word (okay, technically one brand): Jellycats. If you're on the hunt for the largest, most up-to-date Jellycat selection, this is the spot for you. The staff is friendly, helpful, and non-judgmental about adults shopping for stuffed animals (as they should be). In terms of accessibility, it's just a 2-minute walk off the Coolidge Corner stop of the Green Line, and there are tons of available parking spaces behind the store for those with cars. Even if you're not a Jellycat connoisseur, this place is a go-to for little or big ones' birthdays. Everything seems to be super high-quality and trendy while still being reasonably priced.

One star for the unprofessional behavior of the staff member at the register today. While one…read moreperson was helpful, the other (white female) went out of her way to avoid checking me out after being asked to help me. I felt ignored and discriminated against for no reason. I expected better, more inclusive service from a local shop like Tiny Hangers.

Superior Luggage and its owner Paul Saviano, are as skilled, dedicated and kind, today, as I…read moreremember from 30 years ago. I'd be hard-pressed to think of any other business in our nation, that can compete with Superior Luggage for luggage repair. Paul is a skilled craftsman, and a magician. Paul just fixed a decent quality suitcase for us, that had some age related wear, and airline damage. That suitcase is better than new, now, thanks to Paul.

The best. Really knows what he's doing, honest and competent advice, excellent repairs. PLEASE…read more don't leave us! Totally my "go-to".

I cannot believe the amount of customer service for a strictly e commerce store. I am just…read moreembarking on the cloth diaper adventure and was frustrated it was strictly online I decided to take a day trip and ended up here. Stephanie and Katia took time out of their day to answer my questions and help me find the diapers that are the proper fit for my family. I was blown away at how nice they were and how affordable their diapers were. They walked me through every step and made sure I knew what I wanted. Never once did I feel pressured to buy and I decided to buy from them because of the extra effort they made for me. I plan on extending my stash and exploring their website. I've also raved about them in all of my moms groups. Thank you guys again. You are amazing

The customer service at this merchant is deplorable…read more I contacted Thanks Mama regarding cloth diapers that developed holes. The diapers were advertised as covered by a 1 year warranty on the product page. The customer service representative initially replied that the diapers were still under warranty and asked me to identify which colors had developed holes so they could send replacements along with a postage paid label to return the defective diapers. I responded that I would need to return them all. The customer service representative then replied that they would not be able to honor the warranty since the diapers were purchased "so long ago." I replied reminding customer service of the current date which was within 1 year of the purchase date. Customer service replied confirming the date but now claiming that I need to send the diapers back to the manufacturer since more than 90 days had passed. I reminded customer service of their initial response, that I only need to identify the diapers that had holes and replacements would be sent. Throughout several subsequent responses with customer service and someone that stated they were the owner of the company, Helena, this retailer refused to honor the initial return offer to replace the diapers. Eventually, my e-mail responses were flat-out ignored. All of this is in addition to me having prior difficulty with customer service to have a quantity discount advertised on the cloth diaper page reflected in the cart upon checkout. The same customer service representative insisted the discount did not exist even though it was plainly displayed on the product page. In the end, I found the customer service agent to be clueless and uninformed and Helena (the "owner") to be rude and unconcerned with honoring customer service's promises. Overall, I would not recommend this retailer because "baiting-and-switching" discounts and bad customer service are inexusable.

Naturepedic of Wellesley has an amazing Customer Service and Staff. Both Jennifer and Courtney are…read moreextremely caring about getting it all right. Both helped us with all our questions/concerns on our multiple visits. I cannot thank them enough for their patience and support throughout the process.

Naturepedic of Wellesley has some of the most caring and helpful people I have ever experienced in…read moresales. I am not the most easy person to please and I have to say Cam and Jennifer get an A++ in customer service and satisfaction. They both truly care about helping you find the right mattress for you. Walking into Naturepedic of Wellesley you will get a one on one custom experience where either Cam or Jennifer will educate you and help you customize your mattress to make it perfect. I went in and visited twice before purchasing and had such a great experience. I had a few question after the purchase and they were both very communicative and attentive. I would highly recommend them if you need a nice new organic mattress!

I had a great time here: it was my first time rug tufting and the staff were very friendly and…read morecomprehensive, first showing us how to use the tufting guns with the yarn, and then letting us practice. I liked that you can choose your own image to work with, here I chose my partner's orange cat :) Highly recommend!

Employees were very attentive and came over immediately if you had any questions or need…read moreassistance. They had you practice a few methods prior to starting. We went with the rug tufting activity, which was fun and I learned I don't quite have the patience for it. However, I'd try it again now that I've made one rug. It definitely can be tiring on the hands and takes a few hours so not something that can be rushed. You can choose any design you'd like as long as you have a photo and they can project it from your phone to outline. At the end they put a non-slip backing. They offer other activities too, great place to go on a rainy or cold day or whenever one is feeling crafty!

They do great work, quick turnaround, very easy to work with, and fairly priced. Have used them…read morea couple times, at this point, and highly recommend them.

Phil and leo are the best! Great service and pricing…read more We have been doing business for some time

The owner Sandy is so helpful. If you see an item at Etsy…read moreshe can create it for you. I always stop by just to see what items she has on the shelf.

This little shop has lovely, locally-made items and clever gift ideas. The owner will customize…read moremany of the items. I ordered a candle with a special message recently. It was done quickly and very well. The owner was very accommodating to when when I ordered by phone. COVID safety measures are in place for in-person shopping.