Save your time, money, and sanity. I visited this store expecting assistance and good customer…read moreservice for my device & home internet. I went in days before my trip to Japan to ensure my device was ready for international travel, especially since I don't speak the language. I knew I would rely heavily on Google Maps and translation apps to communicate while abroad. They sold me their "BEST" plan along with a "3-day travel pass" supposedly designed for travelers. To my surprise, the device didn't work when I arrived in Japan. I reached out to their customer service line for help, but received no assistance. Thankfully, I was able to use my iPad mini with an eSIM I purchased from Klook to communicate. However, when I returned to the states, I continued to experience issues but now with missing signal and calls for nearly two weeks. I reached out to the individual who sold me the plan, as well as to their location, but got no response. I also contacted the store where I made my original purchase, only to be placed on hold for long periods. Recently, I visited another location in Austin, where I finally received help. They managed to get my phone functioning correctly and improved my internet connection by providing the gray tower. I brought the white box back to return it to the original store after waiting in line. I was turned away stating that the that the driver license was needed to make the return even thou I had a photo of my driver license and could verify with a security pin and I asked her if we could call costumer service together to we get them their device back and she simply stated that she can't because she was the MANAGER --- and she said I don't know why that other store would give your another box it's seem like they're were just trying to upsell you and if you wanted that one you could have asked us. Nevertheless I don't think there's an excuse for all the false promise on selling their product & not delivering and no communication.

This was one of the most frustrating customer service experiences I have had with Verizon…read more I am the account holder in Florida, and my daughter is in Texas. After multiple calls with Verizon to resolve a shipping problem involving her phone, Verizon gave us the address of the store at 9705 Research Blvd in Austin as the location to go to for a solution. I stayed on the phone during her visit because I could not be there in person, and as the account holder, I needed to explain the situation directly. That is a completely reasonable scenario when the customer and the account holder are in different states. Instead of listening for even a moment to understand the issue, Angel shut the interaction down almost immediately. He told my daughter he could not help until she was on the account. Whether that was policy or not, that does not excuse the way he handled the situation. He refused to speak with me, even though I was on the phone and available in real time as the account holder. He would not hear the explanation, would not try to understand what Verizon had already told us, and would not engage long enough to determine whether there was any legitimate path forward. My daughter even tried to help move the situation toward a solution by asking Angel whether her dad could speak to him directly on the store phone, since I was the account holder and was calling from another state. Angel indicated that would not do any good. That response made it even clearer that this was not about trying to help within policy. It was about refusing to listen at all. What made it worse was his attitude. When my daughter asked if there was a phone number I could call, I heard Angel respond, "for what," in a snarky and dismissive tone. That response was unnecessary, unprofessional, and exactly the opposite of how a manager should speak to a customer. When she asked for a manager, he said that he was the manager and, in that context, told her, "I'm the best you're going to get." That was an astonishingly arrogant and dismissive thing to say in the middle of an unresolved customer issue. The issue here was not just policy. It was poor judgment, poor communication, and a complete failure in basic customer service. A capable manager listens first, explains respectfully, and tries to help within whatever limits exist. Angel did none of those things. He did not listen, did not offer guidance, did not provide an alternative, and did not show even a minimal interest in solving the problem. So after all of Verizon's shipping issues, all of the time already spent on the phone, Verizon directing us to that specific store, and a trip to the store after work, my daughter left empty-handed and I was forced right back to Verizon corporate to start over again. The entire interaction was dismissive from the start and useless in practice. If Angel is the standard for management at this location, Verizon should be concerned. Customers should expect better than being cut off, talked down to, and sent away without help by the person supposedly in charge. This experience was so poor that 1 star feels generous.

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

I did enjoy the service I received, but everything about this place felt very corporate. The whole…read more"7-course menu" situation and subscriber model is off-putting. As a first time visitor with a 50% off discount? It was cool to get the full treatment and the price was perfect. But would I pay full price for it? Perhaps if they were a local business with a more natural touch. But I can see why some people enjoy "the menu", especially as the concept seems to be appealing towards an older clientele.

I saw Diana today and she was great. A good haircut, beard trim and wise conversation from a 34…read moreyear old barber. I will make this a regular stop when I visit Austin.

This is the third time I've had home health care. They have provided excellent care all 3 timesread more

I have passed on this recommendation to SO MANY PEOPLE that I thought it was about time I shared…read moresome of my praises. I have been so pleased working with Nurses Unlimited for several years. I work in this industry and with many families that have different care needs. I have found this team to be responsive, helpful, and caring. I always receive great feedback from my families and never hesitate in recommending their services. I know it is difficult to find solutions when caring for a loved one, but I truly think you will be pleased with what Nurses Unlimited can do for you.

as a small business owner, james blake has really made the legal side of my life extraordinarily…read moreeasy. it really doesn't matter the urgency of the question or situation - james is always there to offer wise counsel and guidance. when i decided to start searching for my soul mate (i.e. small business attorney) james blake was an easy choice. after having a few conversations i not only felt confident in him as an attorney, but felt very much a priority as a client. james is very involved in the city of austin and makes every effort to not only represent his clients well, but keep them connected with important resources and events. it has been a treat working with james (as much as having to need a lawyer can be a treat) and i am often one to recommend him. do yourself a favor, call him.

Very helpful during pre-consultation. Gave me some useful info about the housing market in Texas.read more

The absolute best service for the price... Andres Q. and his team were professional, efficient and…read moreproficient. Customer friendly and respectful... if you have the money and would like the move done right please use.

This company is cheap for a reason. They rushed through the move with zero care for my belongings,…read moreover-stacking boxes recklessly. My items arrived crushed and damaged, and they refused to take any responsibility or cover the loss. Save yourself the headache and avoid them at all costs.

Very easy to work with, I completed their form with the list of equipment and sizes, and sent them…read morepictures, a few days later they came to pick everything up. Highly tecommend.

From the owner: At STS we are a Microsoft Authorized Refurbisher which allows us to provide a full circle IT Asset…read moreManagement solution for schools, businesses and government agencies. From recycling e-Waste and old devices to supplying certified refurbished replacements, STS Electronic Recycling has a tailored solution that includes NIST and DOD compliant Data Destruction. Our on-site services mean you don't have to lift a finger, except to call STS Electronic Recycling, we handle everything from scheduling your pick-up to hauling your e-Waste away in our secured, GPS tracked trucks. After everything is processed we send you a Certificate of Destruction certifying that all of your electronics were recycled in accordance with local, state and federal regulations. Simple. Easy. Complete.