Save your time, money, and sanity. I visited this store expecting assistance and good customer service for my device & home internet. I went in days before my trip to Japan to ensure my device was ready for international travel, especially since I don't speak the language. I knew I would rely heavily on Google Maps and translation apps to communicate while abroad. They sold me their "BEST" plan along with a "3-day travel pass" supposedly designed for travelers. To my surprise, the device didn't work when I arrived in Japan. I reached out to their customer service line for help, but received no assistance. Thankfully, I was able to use my iPad mini with an eSIM I purchased from Klook to communicate. However, when I returned to the states, I continued to experience issues but now with missing signal and calls for nearly two weeks. I reached out to the individual who sold me the plan, as well as to their location, but got no response. I also contacted the store where I made my original purchase, only to be placed on hold for long periods. Recently, I visited another location in Austin, where I finally received help. They managed to get my phone functioning correctly and improved my internet connection by providing the gray tower. I brought the white box back to return it to the original store after waiting in line. I was turned away stating that the that the driver license was needed to make the return even thou I had a photo of my driver license and could verify with a security pin and I asked her if we could call costumer service together to we get them their device back and she simply stated that she can't because she was the MANAGER --- and she said I don't know why that other store would give your another box it's seem like they're were just trying to upsell you and if you wanted that one you could have asked us. Nevertheless I don't think there's an excuse for all the false promise on selling their product & not delivering and no communication. read more

This was one of the most frustrating customer service experiences I have had with Verizon. I am the account holder in Florida, and my daughter is in Texas. After multiple calls with Verizon to resolve a shipping problem involving her phone, Verizon gave us the address of the store at 9705 Research Blvd in Austin as the location to go to for a solution. I stayed on the phone during her visit because I could not be there in person, and as the account holder, I needed to explain the situation directly. That is a completely reasonable scenario when the customer and the account holder are in different states. Instead of listening for even a moment to understand the issue, Angel shut the interaction down almost immediately. He told my daughter he could not help until she was on the account. Whether that was policy or not, that does not excuse the way he handled the situation. He refused to speak with me, even though I was on the phone and available in real time as the account holder. He would not hear the explanation, would not try to understand what Verizon had already told us, and would not engage long enough to determine whether there was any legitimate path forward. My daughter even tried to help move the situation toward a solution by asking Angel whether her dad could speak to him directly on the store phone, since I was the account holder and was calling from another state. Angel indicated that would not do any good. That response made it even clearer that this was not about trying to help within policy. It was about refusing to listen at all. What made it worse was his attitude. When my daughter asked if there was a phone number I could call, I heard Angel respond, "for what," in a snarky and dismissive tone. That response was unnecessary, unprofessional, and exactly the opposite of how a manager should speak to a customer. When she asked for a manager, he said that he was the manager and, in that context, told her, "I'm the best you're going to get." That was an astonishingly arrogant and dismissive thing to say in the middle of an unresolved customer issue. The issue here was not just policy. It was poor judgment, poor communication, and a complete failure in basic customer service. A capable manager listens first, explains respectfully, and tries to help within whatever limits exist. Angel did none of those things. He did not listen, did not offer guidance, did not provide an alternative, and did not show even a minimal interest in solving the problem. So after all of Verizon's shipping issues, all of the time already spent on the phone, Verizon directing us to that specific store, and a trip to the store after work, my daughter left empty-handed and I was forced right back to Verizon corporate to start over again. The entire interaction was dismissive from the start and useless in practice. If Angel is the standard for management at this location, Verizon should be concerned. Customers should expect better than being cut off, talked down to, and sent away without help by the person supposedly in charge. This experience was so poor that 1 star feels generous. read more

Save your time and money, never transfer over to this company. They will take your money and take more for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail. read more

Absolutely terrible customer care. Contradictory instructions from different representatives at the store. Corporate policy is not communicated clearly and the store takes zero responsibility to help rectify the issue. Next time, I suggest helping and giving clear instructions to the customers who spent 100s of dollars on a phone and over 400 a month reoccurring. Absolutely horrible with customer care. read more

Verizon use to be a reliable business with good and helpful customer service. I did business with them for twenty plus years. I should how bowed out several years ago. I've never seen a business go so far downhill. They are now dishonest and offer pretty much nothing in the way of customer service. Oh they talk the talk if you actually talk to someone and walk the walk but underneath all they offer nothing but bs. And their rates are ridiculous and they charge them at will. I finally realized how much unnecessary money I was spending and getting treated poorly in return so I advised them I wanted to cancel my service. They informed me because I was paying for my current phone on my monthly billing I would have to pay off the balance of the 36 payments which was something like 4 or 5 payments. When I realized what they had been doing I felt like an idiot for not having paid attention and figured it out years ago. In past years when I turned in my phone to purchase a new one. they paid me $500 dollars up front and I paid the balance monthly on my phone bill. The previous phone before this final bill I complained about not getting my money and they said they just took it off the bill monthly. Well I still trusted them and like a dummy didn't think it through. Then when I realized the unnecessary cost to me and decided to change service and they said I had to pay off my phone I figured out what I owed and deducted what they owed me and they informed me that no I didn't get to take the deduction but had to pay the full amount for each month. So basically they stole the rest of what they owed me and I replied they they took $11 a month off my bill for about 2 1/2 years and so instead of the $500 I always got even had I waited to cancel till the end I still would not have gotten $400 dollars. And they operated on my money all that time only reducing my bill by $11. As it turned out i got somewhere over $300 for my phone. I'm sure somewhere buried deep in the fine print they made sure I had no recourse. In the ethics of business I consider that an unethical and dishonest way to do business. But to be rid of them and with the large amount I could save by changing providers I paid it and on 6/28 cancelled my service and moved on. In order to get my new service started I had to cancel Verizon and my new provider had to have notice it was cancelled. I called while sitting i the store where I set up my new service. The phone balance was already paid off. When I was told my service was still active the day I was making the actual switch I called again and this time they told me I still owed money for service of an ipad so they couldn't transfer the service for the iPad only the rest. I didn't care because I didn't need service for the iPad from any provider except our wifi in our home. They had offered the iPad for free and it was not their latest model or anything special when I got it but I did need a new one at the time so I agreed to $10 a month they said I'd have to pay by adding it to my service and I'd be set with a new iPad. So I should have owed $10/month for the 36 month period, (They had offered a "free" (funny funny ha-ha) lap top if you added it to your account for $10 month as I stated above), I use an ipad to download books and read from and primarily to do a few things with wifi that I don't need service for because I only use it when wifi is available and only for the basics. They never mentioned this previously when I discussed my cancelling my service but like with the phone I figured I had to pay out the 4 or 5 months at $10 etc completely close my account with them. The guy I was talking to said I would had to pay $80 some dollars to get the ipad cancelled. He had a strong accent and with hearing issues myself I was having difficulty communicating so I finally said "just put that amount (even though I thought it was more than I should have owed) on my card on file and get my account completely closed because I just couldn't take dealing with them and playing their games any more. I asked him if he could use the card on file and he said yes and I told him how I felt but said to just get it closed. He agreed and I advised the people I was working with at the new provider and we completed the transaction. They got a message from Verizon saying I needed to do something on my phone so the number would transfer. They said I had to go to a Verizon store to fix it. I was frustrated that they couldn't just explain it to me on the phone but went to the closest Verizon store. First they told me they didn't know what the customer service people were talking about but then the guy said he might know what needs done and went into my settings and showed me what to change so the setting could be released. I returned to my new provider and they were then able to set up my new service. I was very relieved but little did I know it wasn't over and that Verizon, even after I con read more

NO service skills here, they never can help and always spend hours on a simple issue. Don't come here. They would appreciate it.

I now understand why this Verizon has such a poor rating. I came in for a simple task of picking up a new SIM card. Manager is real good about ignoring the fact that multiple staff are just standing around chatting with each other. His excuse was that everyone was already helping others. That is NOT what I see going on here. read more

(Review was written a year ago) I didn't receive an email asking about my experience, but I wanted to ensure that Aron receives the praise he deserves. For months, I had been dealing with a frustrating issue between Apple and Verizon regarding a monthly payment for a phone I had already paid off. Despite numerous attempts, both sides failed to provide clear instructions, and Apple refused to assist. Finally, I decided to visit this store, primarily because it was conveniently located near my workplace. Aron greeted me with professionalism and empathy. He demonstrated remarkable knowledge, patience, and determination to resolve my issue promptly. In the end, Aron not only identified the problem but also successfully rectified it! Thank you, Aron, for your exceptional service! You are truly awesome! read more

Had to write a review for this amazing team that is currently working at the store. I went in there late on a weekday about an hour before they closed up. Alberto and his manager Michael stayed until 10:30 PM, to ensure that my account was activated. As a business owner myself, I know great customer care when I see it. Thanks for everything guys, God bless. read more

Verizon - Late Night Crew %100 - Mobile Phones Near Me - Austin, Texas

My old Note 10 stopped working. I went to this store and was helped by a rep who set me up with a new Samsung phone. I wanted to pay off the phone immediately and was given a price. I paid what I thought was the full amount (over $1K). Then I traded in my old phone and was told I would get $400 for it. I wanted the amount in full, she insisted it had to be spread out over 36 months. Fine. When I got my bill, I had a "device charge" which equated to $400 over 36 mos. I called Verizon and the CSR said there was "no record of the device payment" and sent me back to the store. I went back with my bill and credit card statement to see what happened. After a different rep heard the story and checked with her manager, I was first told that it was to "pay off the old device". I noted that that device had been paid off years before and to check old statements to verify. She scrolled for awhile on her tablet and then went and talked to the original rep out of my earshot, but in front of a different customer. (I was scolded for going over to hear what she was saying.) She then gave me a convoluted explanation and it is true that elsewhere on the bill there is a credit that appears to cover the device charge, so I agreed that I am not out any additional money. But, I do not feel good about the experience. It locked me into a 36 month device payment that I did not want, I never received a receipt, nor were numbers shown to me until I insisted. I feel this involved some very creative bookkeeping. I have been happy with Verizon for over 25 years, but this experience left me with a lack of trust. I will not return to this store. Plus, btw, Verizon overcharges for screen protectors and other accessories. read more

This store has given me 3 months of customer service hell and today's the last straw. It started when we went to upgrade my wife's to the iphone 14 in mid septemper. She had a promotional balance as well as the trade in value...our bill was actually somehow set to get SMALLER with this upgrade. We were thrilled! Turned out though, some idiot somewhere in this process, instead of getting our right apartment number...just listed "apt #8," which doesn't exist. The carrier couldn't deliver the phone, and as a result, it was shipped back to verizon. But here's where the story REALLY gets fucked. Instead of attempting to reprocess the order, customer service told me that I would have to cancel the order, which could only happen once the warehouse finished processing the return at the end of the week. Waited the week, called back, and was told that while the warehouse had finished processing it, we would have to wait until the next billing cycle to restart. Waited for the next billing cycle. Now for some reason, we weren't able to get our upgrade started. Turned out while the order had been "cancelled," it hadn't been "fully cancelled," and I needed to wait another week. Let's flash forward to the end of Novemeber. I had 18 interactions with customer service, NONE of them consistent. 3 or 4 times, it was once again "the order somehow wasn't "fully cancelled." Sometimes they said we couldn't upgrade because we still owed money on the phone. Sometimes they said we owed NO money on the phone. Sometimes they said we owed, transferred is to billing for us to just give up and pay it, only for the people in billing to say we owed no money. 18 times...18 fucking times through 3 months. We were FINALLY able to get moving by giving up on doing a trade in for now. We were recommended to just upgrade the phone, and trade it in once we got the the new one. Until then, we now have the supposed $350 balance hanging onto our bill that we owed on the old phone. Tried to do that today. Walked in, waited 30 minutes with the old phone in hand only to be told that I couldn't be helped because I'd forgotten my ID. Would have been nice if someone had warned me about that 30 minutes ago. But let me wrap this up with a good summary of ALL the ways we're fucked now. There's an extra $350 on my bill. Our promotional credit has vanished. I can't seem to get the old phone trade in, and I've spent 3 months tearing my hair out because some idiot couldn't get my address right and because Verizon handles returns worse than a junebug handles gravity. I'm so done with Verizon now. I am NOT paying my bill until this $350 goes away. I am not accepting late fees on it and if Verizon insists on it, it's not going to go well. They can have my money, but I can make sure they don't get to keep it. read more

Aaron helped me navigate an insurance claim for a lost phone. He was incredibly helpful.

This was the first time I walked into one of these stores in probably 5 years. There is a rewards program and I wanted to get a new charger. Gentleman comes over and greets me quickly and politely. He helps me navigate in my account to understand the reward which has expired. In exasperation I said quietly and not directed at him "that's annoying as f..k". Then I start to ask "what charger would you recommend?" Before I complete the sentence he says "do me a favor and don't use that language, I don't appreciate that language." I turned around and walked out. Certainly his prerogative to say that to me BUT he interrupted me as I moved on and I did not show any attitude. So I view this as hyper reactive and bad customer service. This guy would not last a minute in a normal city with an mildly annoyed customer. Never entering again and it's pretty much the excuse I have been looking for to move to ATT anyway. But the big lesson: buY your stuff at Apple. And avoid the retail store whenever possible. It's a Verizon store, not a church - don't be holier than thou, it's a lousy look. read more

I was having issues with my maps on my phone. Wasn't sure if it was an internet issue, a phone issue or what. But I know I needed it fixed. Swung by Verizon to have it looked at. Thankfully it was a simple fix. Just needed to be reset. So after having it reset it worked fine. Thankful it was an easy fix and there was no charge. I love Verizon . read more

I bought a new phone today at this location. Jay helped me with the process and went above and beyond!! I can always depend on this location to help me. Jay was very professional and courteous!! Jay is an asset to this company!! read more

Tony was a great help and very professional and expeditious. Knew what he was doing. read more

Had a great experience pricing out phones and options for my family. The staff was engaging and the manager himself (I think his name is Chris) even offered some help with feedback on customer reviews for phones I was looking into. Even during a pandemic I felt safe and secure with visiting this location. read more

Anthony helped me, was very helpful in getting my device upgraded even though it was a complex situation. Highly recommend this location and Anthony! read more

ZERO stars for Verizon. Sold me a cheap phone. Six months later; needs a new motherboard. No tech repair shops will touch this piece of garbage. read more

Be prepared for surprise billing for items not disclosed when you sign up. Also be prepared for Verizon to stop honoring any promotional agreements. If you buy a phone through a promotion they can decide at any time to not honor that agreement and bill you in full for the phone at one time. Their systems have billing issues. Very expensive and lowest value of any provider I've ever used. Not recommend. read more

Ask for Eva if you want excellent customer service. She is an outside-the-box thinker and solved my problem very quickly where corporate Verizon customer service could not present me the solution I was looking for. Joe is an excellent and honest salesperson who told me that I should keep my family's legacy unlimited data plan because switching to a current offering would cost me more. Because of this I will certainly be coming back to this location for future business and upgrade opportunities. Thanks! read more

Never ever do a business account with Verizon. Worst service ever. They gave my husbands business line away with out any notice. Called 9 x only to be hung up on . Went to Verizon said there was nothing they can do. I wrote a letter to the ceo for him to tell me basically nothing we can do and it was there mistake. Mind you My vans are wrapped, all my clients have this number , uniforms , advertisements throughout New York. I guess the small business doesn't be of a concern to Verizon. I will share this story with everyone. They were more then willing to set me up and take my money, but when it came to making a situation that they did wrong to make right .....they could care less. Shame on you Verizon!!! read more

Went in last night a little over 5 minutes before they closed to go buy a new iPhone. A friend and I went in looking for a new iPhone X and a fat guy with gauges said oh no it take at least 20 minutes we can't help you sorry we're closing now. Mind you it's not 8 and they're already locking up the store. Asked if there were any other stores open later. The guy with gauges shrugged and said I guess maybe South Austin, I don't know but we're closing so we can't help you. Dude it's over a thousand dollars your store could've made OFF JUST A PHONE. Your job pay is based off commission but you don't wanna get paid apparently. Snotty, rude, couldn't even check for another store that would be open for us. I work retail and this is unacceptable behavior. You never close the doors early and if you have a customer you accept them. Especially since you don't know who you may be turning away. Someone that can spread the word to their friends, family, possible customers of their own. You never know who you may be insulting. Had the store manager been there I bet I would've been helped. Ended up at the one off Burnet by the Subaru dealership and they were so helpful and kind to my friend and I AND our dogs they let come in and socialize. Don't waste your time money or energy here. Not worth the ease of access off 183 for this store. read more

Our company has an account with Verizon. Our SB account person, Brian Mendez, was supposed to have a phone here at our office today (we paid for expedited shipping). It's not here, and he will not respond to questions or assist in solving the problem. This is not the first time he has gone AWOL when asked for assistance. read more

It's hard to be a fan of a wireless store, especially considering how many stores aren't even really owned by the various wireless carriers, but rather by franchised dealers. But here's one positive -- this is actually a Verizon store owned by Verizon. I went in on Monday night to switch carriers and we weren't able to do it for some reason. The nice lady wanted to wipe my phone and start over, but I declined. After going home and getting AT&T to unlock my phone, I returned to the store today. A different employee (David) helped me today. We had the same problems with getting the sim card recognized and set up, but David recognized the problem and fixed it. Within 15 minutes, I left the store with my phone ported over and with unlimited data and airtime on my phone -- all with no contract. Not only that, David told me how to finish setting up my account online. Even more amazing, the manager who was on duty last night recognized me and thanked me for coming back. For a wireless phone store, this is as good it gets. read more

Just switched to Verizon and I loved the service I received! The manager Chris was so helpful with explaining my new plan and made the switch very easy for me. read more

Worst service here, leads customers on about switching over from a different company and then falls short on their end.

I could not be more pleased with the excellent service we received from Robert at the store today, and from Morty our corporate account rep!!!! We had had a domino effect of very serious problems at my office today leading us to need a hotspot for Internet services, and we needed the process to be quick and painless. Robert was extremely knowledgeable and professional over the phone. He asked quick questions to find out what needs we had and then told me what we needed to do. We sent one of our employees over to the store where he had everything ready for her to sign on the dotted line and she got back to our property with the hotspot in record time. I hope the management team knows what a wonderful asset they have in Robert, and Morty on the corporate side as well!!! #excellence #beyondexpectations read more

I walked into a mobile store and didn't leave frustrated. My friend had an older iPhone and accidentally got the charging port wet when she spilled water. She had 87% battery left and had not backed up her phone to the cloud. She has Verizon and I at the time was on an AT&T plan. We were helped by Richard Elred. He was very patient as we attempted to backup my friends phone before the battery died. Over the course of an hour he tried various battery charging accessories to no avail. My friend was so nervous because she had pictures on her phone from a couple of big trips this year. Needless to say, while we were biting our nails in anticipation for the remaining minutes of the back up on the phone to go down, I asked Richard about Verizon's mobile plans. I was curious since my friends using Verizon always had better reception in some areas. I ended up switching to Verizon and I don't regret it. It's a better deal than I had and I have unlimited data!!! During the switchover my friends phone finally completed its back up with 11% to spare. Hallelujah! Pictures were saved, I got a new plan, and everyone is happy. Thanks Richard for such great customer service!!! read more

I've been eligible to up-grade my phone for months, so of course like everyone else I want to be able to have my phone the same day and eat my cake! So my usual store told me there were sold out of the phone I wanted, they tell me this location 183-Great Hills has 5+ of the Iphone 6. Hop into my car and cruise on down to this location, where I add my name to the list. Take a sit and have a small conversation with my father. Then this little midget with an awful grill approaches us and is like "What's Up?" No joke I look at my father like "Do you know this person" and my honest question, " Who are you?" Where the midget proceeds show me the smallest Verizon Symbol on his top, then again ask "What's Up" at this point I should have answered like a jerk. Seeing this individual lacks all professionalism and respect. Instead I tell him, I'm here too upgrade my phone and continue to tell him the make and model of phone I need. Were he proceeds to just stand there and say they're out. Granted 10-minutes ago StoneHill-Pflugerville told me they had 5+.... Where I tell him, hey another store sent me your direction and assured me they had plenty inventory and I have this very funny and hard to believe. By this point I wanted to just smack this guy for being so rude and just plan WTH! read more

Qualified for upgrades in January of 2011, yay! I also wanted to have my account terminated, and get a phone on my husband's account. Well, for some reason the clerk upgraded the phone on my OLD account, THEN canceled my account and added my new (now pre-existing) phone to my husband's. This became important a month later when my phone quit working and I tried to get another one. I took care of it with Verizon customer service by phone, and after having some trouble even finding me on their computer, they sent me a "worry-free guarantee" phone by mail, asking me to send the old new phone back to them, which I did. Sounds great, right? The nightmare began when I began to get billed for the replacement phone a month later ... Call #1 to customer service -- I am told the phone wasn't received; I have to get the tracking number and verify delivery to the Verizon warehouse before a credit will be applied to my bill manually. Said he'd call me back (never did). Call #2 -I am told the credit will be applied to my CREDIT CARD, so check the statement regularly. Call #3 - I have to wait 2 months for a credit. (Meanwhile, they tell me I can put off paying the balance of the new phone until I get the credit. Right.) Call #4 - I am told that customer service can't help me, I have to talk to financial service. (AKA, "collections.") Mm hm. They say the credit is "in process" and may take 5 days. Call #6 - I am told that financial service can't help me, and I have to talk to customer service. I end up yelling at the CSA who says my original new phone was an upgrade to an old account, and that I have to pay for my replacement phone because it was an "early" upgrade to the other new phone (that was exactly the same?). She finally tracked down the error that was made when I bought the phone, but this comes back to haunt me repeatedly with every phone call. (I have started getting threats to discontinue my service for non-payment of the equipment balance at this point.) Call #7 - I am told the phone was not processed correctly in the warehouse, and they will have to send them a message to get the credit applied, and they'll call me back. They don't. (More collections calls.) Call #8- I am told that no credit is due to me because the phone is "activated on another account." ???????? I have a fit. Call #9 - They say credit was processed, I should get a refund check in 2 -3 weeks. (More collection calls.) Call #10 - Surprise! Turns out my old phone was SOLD to another customer before they credited me for it (hence the "active on another account" mystery). They'll look into it. They don't. Call #11 The new phone was supposed to have been a FREE EXCHANGE, for NO CHARGE, and my account is finally credited for the full amount. This took THREE MONTHS to deal with. My head is still spinning at the unbelievable incompetence of Verizon customer service. read more

I am satisfied with Verizon's service and I love the Droid Eris that I got for my birthday a month ago. My rating is for this store location only because I gotta tell ya, the sales reps at this place are MORONS! First of all when they sold my wife the phone they insisted that it had Google Maps Navigator which it doesn't. That feature is only available on phones running Android 2.0 or higher and the Eris runs 1.5 or 1.6. Not a deal breaker, and I still love my phone, but I was 10 minutes late to an appointment because I expected turn-by-turn directions which I did not receive. Second of all, when I went to the store to get an extra AC adapter, I noticed the Eris display model was actually running Android 2.1. Now depending on how big of a nerd you are that is either exciting news or no news at all, but I'm a big nerd so I got really turned on. I asked the desk rep if he could upgrade my phone and he said I was already running 2.1 because I had 7 screens. I told him no the 7 screens was part of SenseUI which comes from the manufacturer HTC. So he told me I could download the update over-the-air, and I told him no I couldn't. Next he told me I could go to the HTC website and download it which later turned out to be BS as well. If they have an Eris at the store with 2.1 then I want 2.1 on my phone!!! Also I want one for my daughter also with 2.1. Third of all, the dipstick insisted that they had 11 AC adapters in the store and then proceeded to spend the next 45 minutes looking for one. He kept insisting but I had a 5 yr old with me who was almost in tears. Total time spent at this disaster of a store, not getting the simple accessory for which I had originally came? 90 minutes. Do you know how long it takes to ruin a 5 yr old's entire day? About 10 minutes. I plan on returning to the store today or tomorrow. I will upgrade to 3 stars if I leave the store with two Erises that run Android 2.1. 4 stars if it takes less than 30 minutes. read more

Verizon itself works well, so this is about their Austin Research Blvd. store. The place is often very busy and has few places to sit--they want you to walk around and look at products. The customer service people vary widely in experience and expertise, which may mean that you may not get what you sought or you may have to return more than once to get what you sought. read more

Verizon only has three corporate owned stores in the whole damn city. This is one of them. Never go to an "authorized retailer" to buy anything or get it done. Go here or the one on Brodie lane. Anyhow the staff is courteous, doesnt try any BS upselling, and is knowledgeable. Plenty of parking. The only downside is that recently the wait to be taken care of has been longer the past couple times Ive been here. Time to open another store, hopefully the next one will be in the Hyde Park area or something like that. read more

I wish there is a way to rate them less than one star. They don't even deserve one star review. My internet account had been closed with ZERO balance, but they kept sending billes for the following three months. I contacted them so many times to write off the bill, and they agreed. However I keep receiving phone calls from their collection dept for payment. So irritating. They never address customer's issue. Hey, hire smart people to work for your accounting department! read more

I've had very bad times here and very good times. I'm giving it 4 stars right now because the last two experiences have been great. But, I'll write about a little of the bad. There was a time when I had to insist on getting the number to corporate (this actually took some insisting) and leave the store and call the corporate office to get them to call the store and have them help me with a phone replacement issue. NOT a pleasant experience and the salespeople and manager at the store were all VERY unhelpful and rude. But, my blackberry stopped working this week and I took it in expecting to have to buy a new phone. They replaced it without any issue because it was under full warranty. The tech guy, Jonathan, waited while I ran home and got my computer so he could back up all of my stuff and then he backed things up, set up everything on the new phone so it looked and worked like my old one and then helped me set up some new things. VERY VERY pleasant and knowledgeable - I walked out very happy. Today, I had a software issue with the phone and went in. They thought something may have happened when I did the restore of my stuff to the new phone but they just replaced the phone and got me what I needed. Then, the salesperson who helped me was also trying to get some info on a netbook for me so she looked it up and called me later in the day with the info. Again, very helpful and she wasn't too pushy. I have had bad times with the service in the past at this store but I'm hopeful that the last two experiences are going to reflect what might happen in the future. read more

I want to leave five stars but i think it will be deleted if i do. We went to the Anderson store first. What a complete waste of time!!!! There was a less than enthusiastic girl there that made us feel unwanted and lacked any professionalism. Being in sales myself I was immediately dismayed by here attitude. We decided to check out the 183 store. What a great experience. Jacob is wonderful!!!!!! I explained our problem to him, along with the difficulty at the other store, and he went out of his way to help us. He figured out what the best options were based on what we wanted and was ultra professional, as well as fun to work with. If you need a store and consultant then look no further. read more

Does Alan Reggani (solutions manager ???) ring a bell? It is obvious why he runs a 2 star unit. I have an account with 7 devices & was excited to get the new IPhone 7! Alan, who has been "the manager for a year" at this location said I was not eligible to exchange my phone. So! The "edge plan" is now called "device exchange".... so when I told him I have that plan he bluntly said with an annoyed facial expression, that they no longer do the exchange plan. He claimed Verizon cut that policy a year prior. I knew this was false! I left to another Verizon (2700 W Anderson Lane) Kevin Smith was quick to help me, not only was he very professional, but also very informative on my contract and global services. Dear Verizon, If Mr. Alan is running a corporate location, I advice that you rethink how your company is represented. YELP, is sometimes not the enemy, it could be your bottom line . read more

I had a basic question about a ring tone, I was in and out and there was no one in the store. The customer service representative helped me write away. read more

Verizon - Place i got cover - Mobile Phones Near Me - Austin, Texas

Made the decision to switch over to Verizon because my other carrier had horrible coverage. I was joining an account with my boyfriend and the gentleman who helped us walked us through the most affordable options. We did, however, have to wait at least 20-30 minutes to talk to someone. Our rep gave us some waivers on activation fees but they weren't immediate. We had to stay on top of him through text messaging and phone calls in order to make sure he followed through. We also were promised a credit through a promotion that we still haven't gotten back yet. The service in store is good but the follow through is spotty. My advice is to keep careful documentation of any deals that you can't get immediately in store because more often than not you'll have to follow up multiple times. read more