this has been my dentist for years and they havent made an appointment for me in over a year and they finally made me an appointment and A virginia called back and said my insurance was no good then said i have to pay in advance and my insurance would reimburse me since i say it is and i had united healthcare call them to verify it and got no answer and i had united call again and verify it us so another lady gave me another appointment for the next day and then the virginia called speaking abruptly again and changed the appointment to 4 weeks later again.. i feel treated so badly by her and no one else there has tried to circumvent my appointment i never been treated like this in my life and dont know why she always calls behind ppl there and throw wrenches at me...this is puzzling to say the very least...zachary ford cary nc read more

Axiom Dentistry - General Dentistry Near Me - Cary, North Carolina

The Leesville Axiom Dentistry location experience has been greatly disappointing in providing quality dental services. The turnover in dentist and dental hygienist is unusually high. They are on their 3 or 4 dentist within the last several months. All of the hygienists from the previous owner has resigned. They were highly qualified/skilled hygienist and very professional. Sorry to see them go as they where replaced with a low performing hygienist. I do not recommend this dental practice as it can not compare to the high quality of services and professionalism of the previous dentist/owner. read more

Hey all I done write many reviews. I felt the need to write this one. Since last year I have been to 2 dentists. 1 who didn't listen and another who ruined 4 of my molars. I have dental insurance which allows a certain amount of monetary coverage per year. I found them online called and found out they accept most insurance if not all. I was pretty anxious when i got there. The office was clean, tidy and a comfortable atmosphere. I filled out the paperwork went in the back an spoke to one of Dental assistants. I self advocated and asked many questions; she answered them all. At that point my dental anxiety went away. Then Dr. Salina Arafar D.M.D came in which at that point I asked more questions about treatment. How my bite is was not correct and several others which she answered all. I have used most of my insurance at this time. I'm allotted $2500 per year and figured I needed $10,000 worth of work done and only had about $1100 left, she then prioritized what I needed done sooner than later. At this point I'm all in!!!! i am so grateful for the staff answering my questions. Here's the thing folks they listened and cared what I had to say, addressed all of my concerns with kid gloves which I needed. Good dentists are hard to find just like a mechanic, any health professional in general etc.. Also their prices are more than reasonable I'm quite impressed and that takes a lot. I'm so grateful I found you. I will refer everyone I know to you. Thank you Axiom Dentistry at 3141 Capital Blvd. Raleigh NC 919-878-9115 Howard B. read more

I've been told by every dentist I've ever been to that my teeth are great, and I've never experienced any pain in my teeth, but when I saw Dr. Malek at Axiom Dentistry, I was informed that I needed multiple fillings and had multiple cavities. His office quickly prepared an invoice and pressured me to schedule the work. While he was at it, he also recommended that I purchase Invisalign, because even though my teeth were perfectly straight (so much so that he and the hygienist complimented them), purchasing Invisalign would reduce the risk that my teeth ever shift, something I've never experienced. I was very surprised by Dr. Malek's recommendations, so before I booked anything, I researched the increasingly common practice of dental upselling, which I learned was growing in popularity (especially at corporate dental offices with many locations like Axiom, which often have sales quotas to meet and are the subject of lawsuits nationwide). I recently saw another dentist for a second opinion (though I did not tell her that I was there for a second opinion). After having my teeth x-rayed and examined, I was told that my teeth looked great, I had no cavities, and I did not need any work done. Any work would be completely unnecessary. I'm shocked that unethical dental practices like Axiom exist, but unfortunately they do. Stay away from this practice, but if you do see them, make sure you get a second opinion from an ethical dentist before you get any work done. read more

I moved to the Raleigh area from Wilmington, and my previous dentist recommended Axiom. I've been coming to the Cary office for three years now. Dr. Malek and his staff are so friendly and competent--I just had a cracked tooth repaired by Dr. Malek and Meghan, and it was quick and pain-free. They are also masters of distraction when they administer the numbing medication, which is good if you dread shots like me. I didn't even know it happened, and I got two today, haha. The location is also super convenient (right off Kildaire Farm Rd by the Trader Joe's). Highly recommend! read more

This review is for the Cary location. I wish I could give a higher rating because the doctors are actually OK. However, their office staff and "management" are disorganized and completely unprofessional. I kept receiving "statements" with just an amount I owed. I called the office, who never answered, left multiple voicemails and emails, no answer. Today, I came in with all intentions of paying my balance after asking why it was so high, I was sure it was a mistake. However, they started to tell me my husband owed as well, the girl at the front desk was nice, but when we questioned the charges, the "manager" kept popping in the back shaking her head like I was some sort of scammer trying to get out of paying. I was upset, embarrassed, and my tooth was still hurting. This manager promised to send me correct statements, with xray pics for us to review, along with the patient relation numbers. The email I received was the exact same bogus statement they showed me when I was there - no xrays, nothing new. I feel we are being scammed, and I certainly didn't stay for more work, since I don't want to go through this again. Very unprofessional people. Will never go back there and do not recommend it to anyone, unless you have an unlimited amount of money to waste, and don't mind receiving additional charges over and over with no explanation and no way of getting in touch with them to ask. read more

Dr Malek was so patient with my anxiety laden 10 year old. He talked through everything he was doing which was very helpful to her.

Our family selected this location based on the stellar reviews. However, our dental experience at the Cary location was significantly below expectations in comparison to 40 years of experiences at other dental locations. We had the unfortunate experience of being hung up on and told that leaving a bad review or complaint was considered a "threat" by the management staff. Most of the other staff has been kind. The management at the Knightsville location corrected billing issues for the location to which the Cary office absolutely refused to address civilly and with respect. I would highly recommend the other locations before considering the Cary location. read more

I began going to Axiom dentistry in Cary, six months ago after a close friend recommended them. I have found their care exceptional. Dr. Moe Malek is a wonderful dentist. I visited their Knightdale office for an implant last week. The great care that I received from Dr. Malek, and all of his staff, instantly calmed my nerves. It was clear how well the staff worked together. Dr. Malek has a great team of dentists and staff and it makes for a very positive professional atmosphere. I knew I was in great hands and I am very grateful. I also have brought my three children to the Cary office and have been very pleased with how caring and professional they are there as well. I highly recommend Axiom Dentistry. read more

Dr. Malek and Megan are great! I had my 2nd visit last week (after having a cleaning and x-rays last month), and they helped me to stay within my budget, while getting some much-needed work done. Additionally, Dr. Malek was straight-forward about my options for future dental care, and it was clear he was most interested in helping me make the best choices. Sometimes a cavity can make you feel like you have pain in a different tooth, and I was worried about some pain I (thought) I had in a tooth next to one Dr. Malek was treating, but he was honest with me and told me that tooth was fine, and after fixing up the bad tooth I realized the other tooth was OK all along. I really appreciated his honesty and integrity. During this visit, a patient with an emergency came in and Dr. Malek had to step away to help her, and everyone was very courteous and apologetic. When Dr. Malek came back to me, he continued to take his time to do a great job, even though my work had already taken longer than expected, and it was the end of their day. I felt cared for and appreciated, and not just another person in the chair. While I will never look forward to going to the dentist, I know that Dr. Malek and Axiom Dentistry will take care of me! read more

High turnover for hygienists, poor organization in front office. Was told our insurance was terminated, a simple phone call would have rectified the situation. Done with Axiom. read more

I visited Axiom Dentistry of Cary today and it was a great visit they always ask are you comfortable and your health is their priority great doctors and staff read more

I gave Axiom Dentistry a 5-star rating only because the doctor was very professional and very courteous, however, the desk receptionist that takes care of the money transaction has intentionally charged me twice from my credit card an additional $250 the day after I paid the remainder of my balance completely off! I know and feel that this was done intentionally after all this is the second time that this receptionist has done this to me 4 is the rating I would give her it would have to be no stars, in fact, the rating I would give would be minus five stars... read more

Before my visit last week it had been 12 years since I had gone to the dentist. Dr. Malek and his staff relieved any concerns with a comfortable and friendly confidence. They performed an initial assessment, cleaned my teeth which weren't bad at all, and shared what they thought what the next steps should be. All in one visit. I am very thankful for their friendly. welcoming, and professional atmosphere. I highly recommend them. read more

Love, love, love them! I have serious anxiety issues with all dental procedures - the staff is always so caring, respectful and patient. My 3 children are also seen here and have been nothing but happy with their experiences. I started off at the Knightdale practice and switched to Cary when I moved here. So - I think it's been around 8 years that I've been going to Dr. Malek. The front desk staff is also amazing - friendly, helpful, and have always given me very close estimates on what my final bill would be - I've never had any surprises or incorrect billing -ever. Highly recommend! read more

The MOST TERRIBLE EXPERIENCE. I was scheduled for an appointment today (Wednesday 2/24/2021) and was told because I showed up at 11:42 a.m. for my scheduled 11:40a.m. that I was too late to be seen. I expressed that I should not be dismissed for arriving 2 minutes late (note I am NOT a new client to this facility but new to the hygienist). Please note no one was in the waiting room at the time I arrived. My appointment was only for a cleaning. The receptionist kindly stated because you are late the hygienist will not be able to see you. I stated, "it is now 11:53a.m. and I arrived at 11:42a.m. how is that late to the point that my appointment is canceled?" I was confused by how I was being treated by the hygienist when just a couple of weeks ago she had both of my children wait for OVER one hour prior to seeing them for their scheduled cleaning. We didn't complain and we were emphatic but today I had ENOUGH. I had a scheduled appointment and was dismissed. I was offered to do an x-ray and the doctors exam, but was told I would need to reschedule the cleaning. This type of customer service doesn't make sense. Most importantly, no apologies for being dismissed in a passive aggressive manner by the hygienist. The receptionist did try her best to resolve this situation but the hygienist was dismissive. As result, my time was wasted once again behind this same hygienist and I was not treated appropriately. I did not agree to have a x-ray and exam without a cleaning with the intentions for me to return at another time to have the cleaning done. I don't believe in forcing anyone to provide me paid services, when from the beginning it was transparent the potential service provider (the hygienist) didn't want to provide me services. This experience really should have zero stars. I spent more time at the front desk attempting to reschedule my appointment. I walked out of the facility by 12:05p.m. with no sight of any customers coming in or out. Please note customers have only one exit/entryway. read more

I plan to put this review on every site I can find - that's just how pleased I am. So today I went to Axiom Dental in Cary, NC. Nervous is not the word I would use when I go to the dentist - terrified. Basically that's why it's been 8 or so years since my last check-up, and also why I've been asked to find another provider by about 5 other dentists - they are uncomfortable working with someone that has my level of anxiety, or so they say. I was also more than a little embarrassed by the condition of my teeth, and how I let it get so bad before seeking treatment. Holy guacamole for real! Axiom was so friendly. They let me explain my fears, and they actually listened to my concerns. Let's begin at the beginning - my interaction with the dental team started with Wael - the assistant. Friendly guy, explained what would be happening, who would do it, why they needed to do it. Nothing like informing the patient, and when you're nervous there isn't enough information you can receive. Next came the hygienist, Victoria. She came in introduced herself, explained again what would she would be doing, even explained what the numbers she would be calling out meant and that our friend Wael would be recording them and got to work. She asked periodically how I was doing, has a super gentle touch and was more than ready to answer any questions as we went and explained how the doctor would be coming in next and explained what she would be doing again - remember information is great for the nervous patient. Now comes the doctor - Dr. Santago. She came in, introduced herself, sat down and listened to me as I repeated my concerns, explained what she would be doing and how we would review the treatment plan as soon as she was done and got to work with our friendly Wael making notes. When I winced she was sensitive to it, when I asked for a moment to breath when I had a panic moment she said sure no problem, again had a gentle touch and was very aware of my needs as a patient. When it was all done she actually advised me what needed to happen to get my teeth back in shape and what procedures were a priority. Now there is one person I have saved for last - Robin at the front desk. She checks you in and takes you in the little side room that I call the dungeon because that's where they tell you everything you need will cost $12,000. Robin is my girl, she's sensitive to financial constraints, I'm not sure but I think there isn't anything she doesn't know about insurance, she's funny and was wearing some killer boots (just as a side note there). Overall, I am writing this and absolutely in tears that it has taken me all of the 40 years I've been on this earth to finally find a dental team that makes me feel like a person and not a burden. In every aspect of my life I am strong, confident, reasonable and emotionally stable. In the dental office all reason escapes me and I crumble. Axiom never judged me or my fears, they never once made me feel bad because I have neglected my teeth, they used no scare tactics to get me to do treatments - they simply advised me what needed to happen and showed encouragement and support. I heard more than once - you're here now to handle these issues, that's what matters - it meant a lot to me and I can't thank them enough. Now I will totally be requesting the nitrous for procedures because my fears are not magically cured, but I will be back because they are warm, kind, accepting and felt more like family even in our very brief meeting. For all you scaredy cats, and those too embarrassed for a dentist to look in your mouth - honestly suck it up and call them. They will treat you right and you won't be judged. And if they treat us difficult folks with that much care and understanding, imagine what they will do for the rest of you - so you call them too. read more

How amazing is it to leave a Dentists office and look forward to coming back! That was my experience when I called up in a LOT of pain and was given an appointment that day. As soon as you step in the door you are taken care of cheerfully and professionally. The staff goes above and beyond to make you comfortable and to make sure they know your needs and address your concerns. Dr Malek was gentle and confident in his care, he really put me and my needs first, and I left knowing I would return, having found myself a Dentist and Staff I am very grateful for. How great is it not to fear a dentist visit anymore! read more

This dentist office was amazing. I received a teeth cleaning by them that was so detailed and pain free. Immediately after, they gave me there recommendations on what i should do next to make my teeth more radiant. I would recommend this dentistry to anyone who wants to be apart of a phenomenal experience. read more