We got hit with the bait and switch that i have since read about online about Snapbox. Guess I…read moreshould have done more research as these guys are apparently known for ripping off their customers after a few months. We now need to scramble to find a new place as they have tripled our monthly rate. No customer service, no support, just a jacked up price until we can relocate. Awful. Do your homework before renting from Snapbox.

These guys have the worst customer service I have EVER seen. They will rip you off, be rude, then…read morerefuse to allow you to protect yourself by recording the awful interaction, accuse you of being in the wrong and then refuse to take any responsibility. Just look at the Tucker Upper video on Youtube (SHADY Storage KAREN BANS Me For Calling Her Out!) and DO NOT BUY STORAGE AUCTIONS FROM THESE GUYS, THEY ARE AWFUL!

I have been a customer of the Clermont facility for 7 years and never had an issue before these…read morepeople took over (Storage Sense). The first year they took over I Rec'd bill after bill that had different amts. I called and never red'c a return call from the mgr. I finally went over and spoke to her and found her to be rather arrogant. The bottom line is my bill has gone up 43%+ since they took over. Recently I Rec'd a notice that they didn't have insurance info for me and I needed to provide it to avoid them charging me for their ins. I immediately provided what they requested via email and the next thing I know my bill shows the ins charge. I called and spoke to a call center person who was no help and said she would have the mgr call me. Needless to say after a week the mgr had not called me back. I called again the and the person I spoke to said she would have the Dist Mgr call me back. After 4 days still no return call. I called a 3rd time and finally did speak to the mgr (who never apologized for not returning my call), she claims they got my info and credited my bill. We'll see what the next bill looks like. The problem with a storage service is they kind of have you locked in, who wants to be moving their stuff?

**UPDATE*** Someone DID finally respond today and they…read moreapologized for not getting back to us sooner. They indicated that the Ac problem was now being addressed and they did, in fact, issue a refund. If we had been acknowledged sooner, we wouldn't have switched. We appreciated the response... we have been using this storage facility for over a year and it was fine until recently. i'm not sure if ownership has changed but something is clearly wrong. it is supposed to be climate controlled, but they have the heat on in 90+ degree weather. we have tried to have this situation remedied numerous times, and no one will do anything about it!!

The people are nice, and the facility is clean. However, their "corporate policies" are geared to…read moregetting as much money from you as they can. As an example, I learned the 10x15 unit I rented, that had increased from $99 per month to $150 per month very quickly was currently going for about $80. However, they "couldn't" reduce my price unless I moved into a different unit. This month i was scheduled to move on 9/30, but due to weather the movers rescheduled for 10/1. I've been charged for the entire month of October, even though the unit was cleared out by 4 pm. Look further, and choose a storage company that actually cares about the customers.

Had a great experience today getting my storage unit as the staff was pleasant and very helpful…read more The unit I got is new the facility is very clean..... thanks for all the help......

I've been a customer since 2007 and finally was able to empty out my unit today. I was informed I…read morecouldn't get the rest of the month refunded because it had to be by the 15th. 4 days after 18 + years I think was poor form. I've had critter problems nesting in there ama when they sandblasted to repaint the doors my things were covered in dust from the sandblasting. Thumbs down.

Had heard some bad things about this place (floods, no one ever there), but decided to check ot out…read moreanyway. If I didn't know better, I'd say this place was just a cover business for some kind of illegal operation. We stopped by during posted business hours and there was a note on the door that said "Call my cell and I'll be here in 2 minutes. -Ron" Gave them a call, left a message. It's been a week and Ron still hasn't returned my call... I guess 2 minutes is a relative term? Sorry Ron. One star.

Very good service, very personable and understanding about our situation. (No we didn't owe any…read moremoney)lol. They went over and beyond... Thank you, sorry I forgot your name

Best storage facility around! The staff is wonderful, and the prices are the best in the area. Lots…read moreof extra perks like tenant Office Space, and a free truck with three months prepaid at move in. Very clean and safe-would recommend!