Once my sofa was delivered, and my cushions were not satisfactory and other factors with Upholstery needed corrections. I called numerous times to have Anthony come out and repair or fix the items. Never got a reply to my many text messages, emails, or phone calls. I had to call another company and they corrected the issues and of course I had to pay extra in addition to my original cost.. read more

Quality work, fair pricing, and customer service are family upholstery's, bread -and-butter. I had a great experience getting my furniture reaupholstered, thank you! read more

Just got my dresser yesterday from Robert. The first time 3 weeks ago I wanted to pick it up when he said it was ready it was all rough ! So I had him "Fix it" he said he would 1)The top looks and feels phenomenal however !! The front of the dresser feels very rough and sandy the back ... well the paint scraped off the back of the piece despite being so careful taking it out.. and why did it do that ?? It is because he cut a corner and only sanded portions of my dresser my piece of furniture was NOT completely sanded prior to painting ! It's unacceptable !!! So the rough parts .. well any dirt will stick to it ! I will try to show this in Photos but it sure how it will come across. 2) Robert wants his cash that's all he cares about and before the job is complete . DO NOT MAKE THIS MISTAKE . Get an invoice first with his quote then if you like pay 1/3 but not a single penny more until the job is finished and you are satisfied . I read another Yelp review that sounds so familiar so please take a look at what we have written it's important . I'm sure Robert can do good work because a portion of it is great work and I've seen some of the work there at his store but, I believe he wants to cut corners for some reason and why is the money so important before a job is finished . If Robert is a very nice gentleman however I am very dissatisfied with the outcome of my dresser that I was trying to refinish because it was a piece of furniture that I purchased in Japan and after 10 moves from working all over it needed a refresh .. there's more to the story, but I'll leave it at that. After $850 I am very dissatisfied and hope he reads this and does the right thing and corrects this unfinished business. By actually sanding the dresser as he should have prior to painting the paint is just coming off because it wasn't completely sanded read more

This is the most amazing family and they do the best work. They came to my house and picked up my chairs deliver them and did an amazing job. I can't thank them enough for getting work done on time. read more

Ayala's Custom Upholstery - Furniture Reupholstery Near Me - Chatsworth, California

I am so disappointed. We have used these guys for decades and recently brought in an ottoman to be reupholstered. It's the worst upholstery job Ive ever seen. He did not give clear expectations and I think the small hole we had was way better than what we have now. Furthermore, he asked "Why do you want now?" when we mentioned our concerns. Our response (as local business owners) was a refund or at least charge at cost, because this is not what we were told would be done, and we paid almost $200 for a poor result". His response... "No way". Just unbelievable. Well, we do not run our business that way and it's unfortunate that someone else does. You decide for yourself. See the picture below. We will be taking our business to Cameo, the place down the street. They were so receptive to our situation and could not believe what the other place did. read more

Ayala's Custom Upholstery - :( it just looks terrible. I would have kept the tiny hole if I knew this would be the outcome. - Furniture Reupholstery Near Me - Chatsworth, California

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Juan and his team are fantastic!! We got our vintage dining chair upholstered and they turned out incredible. I love the new fresh look and we get to use our dining chairs for many more years to come. Juan uses quality materials and craftsmanship. Make sure to Support this local gem. Highly recommended!! read more

We're super happy with this business which my husband found quite by accident while his car was being repaired. The Ayalas did extensive repairs to an old but loved leather recliner and reupholstered another chair in less than a week. This included free pick up and delivery at our convenience (6:30 a.m.!) The second chair was reupholstered using toile fabric which I provided, and it now looks as good as new. The fabric design is perfectly centered horizontally and vertically, and the welt piping is meticulous. Being an experienced sewer, I appreciate the workmanship in both jobs, not to mention the surprisingly quick turnaround time. We are so happy with their work, we will probably have them reupholster the sofa next. Thank goodness a few little gems like Ayala's still exist! read more

They were asked to refinish a complete dining room set; hutch, table and chairs. They were told the the hutch had some damage to the finish on the top. All pieces were to be refinished and chairs to be repaired and make any other repairsnecessary. While that refinishing was completedvery nicely, looking like a very professional job, the hutch was returned with a Crack in the top and the table was returned with leaf stuck in-place and the locking hardware missing. They were made aware this soon after the furniture was delivered back to the home, however refused to take responsibility for correcting these problems. To said we are disappointed would be understated. We will not be using this business or recommending them going forward. read more

Anthony does the best work and helps make the decision easy on how to redo your upholstery! I don't even shop around for another estimate, because I know his work! read more

I was so disappointed with their work, nothing came out professional. I gave them a Laz-y boy chair to reupholster, but it ended up costing me more than a new chair, and now it doesn't work correctly!! When I pointed it out, the owner was angry, insulting and simply mean! They promised to fix another chair that they refinished, it had come out rough and feeling unfinished. They were supposed to fix that, but they refused to take it! I should have been more suspicious when the sales guy was most fixated on me provided a check immediately! It was cashed that day. Buyer beware! read more

It was an overall bad experience with Robert and this company. When I called him to ask him about refinishing my vanity, he came by to take a look at it and quoted me $500 which was fine. He said he was pretty busy and wouldn't be able to start it for a couple weeks. I wasn't in a rush since my bathroom project had yet to start, so that was fine, too. When he came back to my house to pick it up a couple days later, he said the same thing: 2 weeks before he can start on it plus another 2 weeks to do the job. Also, he said he'd need to charge $600 instead of the original $500 we agreed on. He seemed to be a nice guy and, again, I wasn't in a rush, so I agreed. That was on 3/24/2021. On 4/14/2021 (3 weeks later) I texted him for permission to stop by his shop before he returns it just so I can be sure it turns out as expected. He agreed. 2 weeks later on 4/29/2021 I texted him for an update on my vanity to which he replied "sometime next week." So, at this point, we were 5 weeks into a 4 week project (yes, I said that right). This type of exchange went on for the entirety of May: I'd ask him for an update, he'd say some variation of "next week." Or, he wouldn't respond or send my call to voicemail. Since most of this was via text, I can tell you that the dates on those exchanges were 5/6, 5/11, 5/17, 5/20 and 5/26. One of his excuses was that his girlfriend was in the hospital, something which I allowed myself to give him the benefit of the doubt for. Not to mention I told him on multiple occasions that he's causing delays for my bathroom remodel. His lack of response suggested he didn't care. So, on 5/27 I told him to have it done by 6/1 and if he's unable I'd come and pick it up. That Saturday, 5/29 he called me to tell me that he had disassembled my vanity but was unable to find the paint color I had asked him to refinish the vanity with and that the places he called wouldn't have it in stock until the following week. After we hung up I then went online and found a place who had it in stock ready for in-store pickup and relayed that info to him. And then... nothing. (As a side note, the contractor who had been remodeling my bathroom during this time was able to locate and purchase the exact same paint and use it on my bathroom walls the very next day, but I digress...) So, the following Monday and after almost 10 weeks of this nonsense I went and picked up my untouched vanity (yes, untouched!), which really brings into question his honesty considering he had told me he took it apart earlier (but why would he disassemble it without having the paint??? again, I digress...) At least he had enough integrity to return my deposit. All this being said, I don't like having written such a bad review of a company in my own community, but the dishonesty and willful lack of communication and follow-through are things I take offense to and I'd hate for someone else to have a similar experience. read more

Very friendly and awesome workmanship. I went in there for a special project. I had a down pillow my mom bought for me before she passed over 14 years ago. I didn't have the heart to throw it away so I went to Ayala's with my fabric and ugly old pillow full of feathers and it came out perfectly. He even added piping. Beautiful. read more

Ayala's Custom Upholstery - Beautiful job with added piping. - Furniture Reupholstery Near Me - Chatsworth, California

Anthony updated our antique setee and we are very happy with the results. I shopped around on Yelp quite a bit. Anthony gave me the best offer, delivered ahead of schedule, took care of pick up and drop off, and was extremely professional. read more

I'm not at all pleased with my experience with this "company". Starting from the lack of professionalism, including not having the proper equipment to pick up and drop off furniture. I have never seen professionals put a piece of furniture on the bare dirty ground with no wrapping (blanket or plastic wrap) to protect the furniture and no dolly for transport. I have been attempting to get the extra fabric that was left over from the couch I had reupholstered. I have reached out several times with little to no response. The first time I reached out, I was told to go to them to pick it up. I refused because I believe that it should have been brought to me with the couch...."Here is your couch and the extra fabric you paid for". But that didn't happen nor did they ask me what I wanted to be done with the extra fabric. I told them that I would not pick it up for the above stated reasons but that they are welcome to mail it to me if they prefer that over bringing it to my home. He said ok. I never got the fabric so roughly a month later I reached out and got no response so I called and was told they would look into it. Have not heard back and I get no response to the text messages I send. I don't know what I have to do to get the fabric that I paid for. read more

Mr. Ayala and his son Robert did a beautiful job with my dinning room chairs, they are very professional and detail oriented, I highly recommend them. read more

I took two older antique chairs, brought our own material and paint for the trim and legs. We were fixing a room for my daughter to come and stay on weekends. With the print on the material and the paint, the chairs were brought into a more modern decor. Really beautiful, my daughter is so happy with the quality that Mr. Ayala and the help of his son Robert put into his work. read more

Ayala's Custom Upholstery - Furniture Reupholstery Near Me - Chatsworth, California

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