There is no way to make an appointment by phone. A recorded voice tells caller no one is available…read more If you press one, you are only asked about prescription refills. Cannot leave a message for a particular provider nor can you check on your appointment. I've been going there for over 20 years. It is a disaster since Sentara took over. Why is everything so difficult?

Good luck getting your medical records since Sentara took over. Never notified of the doctor I see…read morerelocating. Cannot get a prescription refilled after calling every day for a week. No call backs from the clinical care team of the doctor who relocated or the doctor that is still local. In person office staff RUDE!

Clean, adequate patient rooms, appointments were kept reasonably on time. I was less than pleased…read morewith the ambivalent front office staff when they were unable (unwilling) to answer why I am being asked to fill out similar forms to what I filled out online prior to arrival. They just seem to hand out certain forms regardless of what they already have on file. PA Kurt Hardy is solid and takes a reasonable approach to care. I would recommend him.

Dr. g and Ryan Pyles are great, but the office experience is absolutely ridiculous. They are super…read moreincompetent.

Unacceptable Treatment and Lack of Professionalism…read more I just received a call about moving my appointment on 9/23/25 to a different doctor, and I am absolutely furious! At first, a male staff member called me to ask if he could shuffle some dates around and promised to call me back. But then, I was confronted by an extremely rude female staff member who treated me like I should be grateful for keeping my original appointment. When I asked if this meant I was still being switched to a new doctor, her response was outrageous! She had the audacity to say they were trying to accommodate a cancer patient by taking my appointment but decided to keep me instead. Are you kidding me? Just because I have work commitments that prevent me from changing my dates, I'm now made to feel like the villain here. This level of unprofessionalism from your front desk staff is unacceptable. It's glaringly obvious that they lack proper training and seem to have a disdain for their jobs. I expect better treatment and communication from a healthcare provider!

ENDOCRINOLOGY FRONT DESK I was in this clinic for a…read morelaboratory ordered by the doctor and the woman in the front called Stephanie is a too rude person, she yelled at me so ugly because I didn't listen to her. They should give you a wake-up call. Dr. Ramorez in a very sweet person to be represented by a woman like Stephanie. I feel very disappointed

The worst medical care facility in the area..... Front desk…read morestaff did not verify insurance and Dr. Priya Murthy, MD didn't do anything.

Office staff were friendly and inviting. Provided listened to our concerns and offered optionsread more

Under new management. Has several bugs on their website to be fixed. You can get same day…read moreappointments. Seems you can no longer do video appointments.

Extremely low quality of care, its gone way downhill since closeknit took over and Dr.Nolte…read moreretired. 0 reason to come here unless you like a hot waiting room and no customer service, in addition to poor bedside manner from the providers

I recently received pain management treatment from Dr. Shanbhag for a severe thoracic pain issue,…read moreand the experience was exceptional from start to finish. I arrived in extreme discomfort, and Dr. Shanbhag took the time to thoroughly understand my symptoms and recommend a thoughtful, targeted treatment plan. I underwent a combination of trigger point injections, prolotherapy, and PRP therapy. Although Dr. Shanbhag initially anticipated that I might need three to four PRP sessions, the results were incredible--after just one PRP treatment, my pain completely disappeared. The effectiveness of the treatment exceeded all expectations and made a life-changing difference. The office staff is equally impressive: consistently friendly, professional, and efficient. They help create a calm, welcoming environment that makes every visit smooth and stress-free. I highly recommend Dr. Shanbhag for anyone seeking knowledgeable, and truly effective pain management care. The entire team is outstanding.

I went in after fracturing my L1 vertebrae. Dr Shanbhag was very concerned and showed true…read morecompassion regarding my condition. His advice and management of my pain was very much appreciated. Initially may have needed surgery but he referred me to a surgeon who suggested against the surgery. I truly appreciate how I was treated by the staff and Doctor Shanbhag and would recommend him to anyone with spine/pain issues.

Dr. Farah has been my primary physician for about 4 years. I like him because he is quiet,…read morepatient, and listens (unlike my previous physicians who seemed to think they could read my mind and shove me out the door as soon as they could). He also answers my endless stream of questions thoughtfully, never giving me the impression that I am annoying him or taking up his precious time. He was instrumental in helping me through a very dangerous and scary period of illness. I was quickly having trouble breathing and becoming feverish. He ran tests and gave me a prescription to cure bronchitis...which it did, but I was still unable to breathe. It turns out that I had developed environmental/allergic asthma. During this scary month, I knew that I was in good hands with Dr. Farah. Furthermore, he recommended specialists who share the same characteristics. My asthma is now under control. I have recommended Dr. Farah to my husband and my close friends. He is an internist, so his specialty is adult care, not pediatrics. By the way, the address has changed to 1275 Financial Loop, Woodbridge. The phone number is unchanged.

Dr. Farah, has been our trusted family physician for last 8 yrs., he is really caring physican, and…read morehis office staffs as kind, caring as Dr. Farah. I highly recommended The Lake Ridge Internal Medician as your next primary care Doctor!!

great patient attention and takes time to explain the case and goes over the medication listread more

If I could give a 0 I would. Prior to going to the actual building for an appointment, I called 4…read moretimes to get a refill for the client's blood pressure meds. I was led on and lied to each time saying, we're going to do it. We're getting the doctor to do it. After two days off this BP med, I ended up having to take him to the ER and the ER wrote his prescription. The client is now out of another script and I'm getting the same run around.

LaShawna Heflin is a gem. Her personable spirit makes her easy to talk to and you can tell she is…read moregenuinely invested in your health. Unlike a traditional doctors office, the layers of stuffiness in no where to be seen. She takes her time and makes sure that you are in agreement with the path she suggests for your help. Best thing, I feel about her is that she talks to you and treats you like you are a human being instead of just another patient. The entire staff is friendly and makes you feel so welcome. If you are someone who is not fond of the doctors office, they will put you at ease and make you feel comfortable throughout your visit.

There is a reason they can't keep physicians at this facility. My last appointment was in October…read morewith a Doctor that left and they can't refill a prescription that is as needed? I need it. They want me to make another appointment because their doctor left!' Shame on them. They are absolutely in it for the money and not the best interest of the patient. This is not a new prescription and easy to refill. No compassion in their care whatsoever. Worst facility in Woodbridge. Run and don't look back.

The overall care was okay, but I was concerned that I wasn't given any time alone with the provider…read moreas an older teenager. Ruth did not ask my parent to step out, and sensitive questions--like whether I feel safe at home--were asked in front of my mom. She also didn't ask about sexual activity at all. I had planned to discuss birth control, but I didn't feel comfortable bringing it up with my parent in the room and didn't want to ask her to leave myself. I think it's important for teen patients to have some private time with their provider so they can ask questions and be honest, especially about topics like safety, mental health, and reproductive health. Big fail on the behalf of this provider, will stay at this practice but I will be switching doctors.

I was expecting to see a doctor, but my son was seen by a nurse practitioner instead. I came in…read moremainly to get my son's school physical completed, but she insisted he needed vaccines that same day. My son wasn't feeling well, so I didn't want him vaccinated at that visit. She refused to sign the physical form unless he received the vaccines, even though I explained the urgency of needing the paperwork for school. The visit felt unhelpful and like a waste of time. I'll be finding another clinic that listens, communicates respectfully, and works with parents on timing and concerns. Also, the scheduler should mention who i am seeing if i am seeing a nurse or a doctor. I will not go back there, it was a waste of time, we can find another doctor who can listen to us and really care.