The front office staff are terrible and have no training. They charged a deductible on top of my…read morecopay. My insurance does not call for deductible but when asked the office staff all said that both fees have to be paid and had the most rude attitude. Only after the insurance company confirmed that only copay was required they still didn't want to refund the deductible. Having to deal with incompetent, rude and mean staff in addition to the stress of it while you're on a visit to the doctor to get better is not the experience anyone should have. Steer clear of this practice.

I have a long-term condition that I had avoided getting a diagnosis and treatment for. I went in to…read moresee Dr. Nguyen for an unrelated issue. He looked at all my blood work and test results, diagnosed and treated the complaint I went in for, and then immediately (gently) called out the other issue that I had been avoiding all that time. Got that condition under control with a good treatment plan. I feel much better now, and am really grateful that he was watching out for my health and well-being in a holistic way.

If you want personalized care, this is the place! I have been going here for over 20 years. I moved…read morearound for a few years but never found any clinic better than Annandale Primary Care. Dr. Connie Le, Sarah Bennett, FNP Alex Nguyen, AGCNP and team are excellent! They give a personal touch with genuine care and concern. When there are mysterious symptoms, I like that they are willing to help me explore ways I can investigate them to find a proper diagnosis. Over the years, I have seen the clinic evolve to be a true and organized primary care center. Dr. Connie Le also teaches medical students and fine tunes their ability to properly diagnose conditions. I have seen her do this, and she proves it again and again that she is a master of medical knowledge. Something that seems minor, such as a wasp bite, was properly diagnosed as cellulitis and treated with the correct prescriptions. In addition, they are great at monitoring severe conditions and reminding me about routine lab tests and follow-up diagnostic exams. I had needed lots of medical appointments involving surgery and more. It is a great relationship where I can trust them with recommending the correct follow-up procedure and intervals. It is fairly easy to get an appointment within a week. Appointments with Dr. Connie Le may take a bit longer to get since she is in high demand. However, they also try to fit in urgent appointments. I have had no billing issues. Yay! The staff is professional and helpful. I also work in healthcare and silently observed the way they operate. They are very organized, which is the top criteria I look for when choosing a primary care clinic.

Connie and her team have always been excellent providers. They are knowledgeable, kind and…read moreinformative on what your options are next. Completely transparent, they explain in ways that you understand. They will have you come back to make sure you are well taken care of. I would not go anywhere else.

My mom has seen Doctor Ngoc-Ha Nguyen many years. When my mom's blood test or urine test has an…read moreissue that needs to have medicine, she will call me asap even though next day is a holiday or weekend. She really cares for patients. She is the best doctor I have known. Her office staff really care for patients' finance. My friend was lucky for not paying doctor visit because Doctor Ngoc-Ha's staff did double check with my friend's insurance company and found out the insurance was cancelled. My mom's friend switched from another doctor to Doctor Ngoc-Ha. She is really satisfied because she has had good service.

Both doctor and staff are obnoxious and rude. The office is dirty. They bill insurance incorrectly.read more

While I was asking questions regarding transfer care over the phone, the agent hang up (it appeared…read moreintentional) in the middle of conversation. She sounded very rude from the beginning. So, I called again to get my answer and Maria took my call. She was super helpful and was very pleasant to deal with. She went extra mile to help my needs, and I could not thank her enough. I was going to give zero star with the first agent, but Maria changed my mind. Next time I call the office, I will ask for her.

I had a terrible experience! I could not even get an appointment with them. Since I needed to see a…read moredoctor on a weekend and my real primary care clinic was not open, I called ahead to see if they could see me. The lady nurse who answered was very rude. It did not seem as if they cared at all and as if they did not want to see any patients. I would NOT recommend them at all. They seem very unorganized. I'm surprised they are still in business. The main Inova hospital is much better.

I Been in car accident for long time and he is well known Doctor in metropolitan area his amazing…read more Very knowledgeable doctor.

I never seen like dr kim . He is thorough , kind , gentle…read moreand genuinely caring the patient He actually listens and communicates w the patient He is simply a wonderful doctor

Dr. Bonomo continues to take excellent care of my entire family. My mother is especially grateful…read morefor his care. He was able to do what none of her four children could -- convince her of the seriousness and urgency of her condition that she had been basically ignoring for years while death knocked at her door. Dr. Bonomo connected us to other Inova physicians and surgeons, yet continued to follow up with her progress even after others had taken over the case. She is the self-appointed president of his fan club. I am pleased to report it has gotten easier to get follow up appointments. (I love the MyChart patient portal system but that's not the way to go for scheduling; you are better off calling the office directly.) The Fairfax building is gorgeous and a delight to visit. I also recommend the Ballston office. You can literally park on the curb outside the door and be in the office 30 seconds later. Ballston doesn't have the advantage of having a whole complex (lab, cafeteria, adorable gift shop, access to other docs) right there, but for a basic visit it's so convenient.

Great doctor! Did not rush me, and took all the time to explain my test results in details.read more

(Writing a review on behalf of my friend, but felt it needed to be shared)…read more Horrible! Awful! Don't go! Please don't tell me I paid for this. My friend bought a Groupon for a therapeutic massage but it was not soothing or therapeutic at all. Highlights: -Old lady masseuse farted next to her face -Room was not dimmed and cold -Sheet was paper thin and awkward (especially with the cold room) -No massage oil or strokes, just pressure points, even after repeated requests -Left the room mid-session, leaving the door wide open for the lobby to have a view of the paper thin sheet -Requested to end the massage early because it was so bad, and the masseuse just walked out, once again with the door wide open... Leaving a naked person on the table to get up and close the door, giving the lobby a full frontal show In sum- terrible. Don't waste your money.

Despite having one of the best Doctors, this place gets a zero in service. The most rude staff,…read morecompletely lack empathy or any sort of training to speak with people. They feel totally fine yelling over the phone and arguing rather than showing any respect. The front desk staff should be replaced as the current people are unfit in the role. It's sad because they've been put to represent people in a noble career. Appalling!! I feel sicker now than I did before calling.

My name is Patricia Oyem, and I recently gave birth to my son on May 2, 2026…read more I want to be very clear that this review is not about my OB-GYN physician. He is an exceptional doctor who has delivered all three of my children. In fact, he is the reason I continued my care with this practice and chose to travel from Maryland to the Annandale office. My doctor has always been compassionate, knowledgeable, and attentive throughout my pregnancies. Unfortunately, my experience with the front desk staff and office administration has been extremely disappointing and has overshadowed what should have been a positive postpartum experience. Approximately two weeks after my delivery, I received a phone call from the office informing me that I needed to come in for a two-week postpartum appointment before my six-week follow-up visit. Since my previous child was born over 15 years ago, I only remembered having a six-week postpartum appointment, so I trusted the information I was given. I was instructed to come in the very next day because I was already two weeks postpartum. As a mother recovering from a C-section, leaving the comfort of my home is not something I do lightly. Recovery is physically painful, emotionally exhausting, and requires careful planning, especially when caring for a newborn. Despite this, I made the effort to attend the appointment because I believed it was important for my health and recovery. When I arrived at the office, I was informed that there was no appointment scheduled for me. I was shocked, frustrated, and deeply disappointed. I had only come because the office contacted me and instructed me to do so. To make matters worse, there was little acknowledgment of the inconvenience and hardship this caused. Patients recovering from major surgery should not be subjected to unnecessary trips, confusion, and poor communication. A simple mistake may seem minor to office staff, but for a postpartum mother recovering from a C-section, it creates unnecessary stress, discomfort, and frustration. Because of this experience, I have decided not to return to this clinic for my postpartum care. Instead, I plan to seek my postpartum follow-up and evaluation through the hospital where I delivered. I sincerely hope the practice takes steps to improve communication, scheduling accuracy, and patient care from its administrative staff. The physicians may provide excellent medical care, but the front office is often the first and last impression patients receive. Unfortunately, my experience with the office staff did not reflect the level of care and professionalism that patients deserve.

Dr. Drake-Williams is amazing. I am really glad I found her! She and the staff at this location are…read morewonderful. The office is beautiful, clean and it feels homey. This was my first visit and I walked away feeling like I'm in the best hands with Dr. Drake-Williams. She has an amazing bedside manner; and, gave me the facts - along with my best options. I didn't feel pushed to do anything I didn't want to do, which I appreciate so much. Scheduling was a breeze and the portal they use is user friendly, and reliable. Highly recommend Annandale Ob-GYN.

Very rude and awful bedside manner. My mom was taking a medication he recommended for her blood…read morepressure and when she reported feeling worse from it, he basically said "I don't know what to tell you." Another internist suggested to reduce the dosage (which worked, she feels less woozy) and this same asshole doctor Peter Kim was upset with my mom. This jerk instead of trying to analyze the issue resorted to arguing with my mom. We are switching to a doctor at GW instead good riddance you asshole.

Don't go here…read more Front desk/phone receptionists are rude and unwilling to help. Having a billing issue which has been going on for about half a year. They just don't help you, and all this office wants is your money (which they already made from the insurance company). Never meet Dr. Kim, but i'm sure he owns this place. The other female doctor, I have no issues with. She was very nice. What is point of having a great doctor when his office unwilling to help and rude to his customers? Never had an issue with this office in the begin, it all began with the new receptionists. Feel like the office hired a bunch of collection agents. Just don't go here. Not worth the trouble.