Josh at AZ Jolly Jumpers was terrific! He bailed us out of a bad situation with another bounce house company. The other company double booked the jump/waterslide combo, and gave it away to another customer, eventhough he admitted we clearly had our deposit in first. We called Josh frantically friday night at 7:30p to see if he had the Minecraft waterslide combo in stock for the very next day! To our surprise, not only did he get back with us afterhours, but the jumper combo was in stock! No hassels, no up charges for last minute, and it was delivered the next day at 11am for a my 6 year old grandsons 12pm party! Thank you so much Josh and the great team at Az Jolly Jumpers! read more

Amazing! Rob and Dan were an absolute pleasure to work with! Fast set up, even got our bouncy an extra day for the kids to play for free! Great service, highly recommended! read more

Have used this company many times. Always have had 100% great customer service. This birthday weekend for my grandson got an extra day added at no charge. Kids had a blast. Thank you. read more

Az Jolly Jumpers - Party Supplies Near Me - Phoenix, Arizona

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Do not, I repeat, do not ever give this company your money! I reserved a waterslide for a party I'm having tomorrow and keep in mind it's about 118° in Phoenix right now. They called me the day before our party and asked if they could drop it off the day before and we said sure. When Tyler their drive showed up, my husband showed him where to set up and Tyler also asked where our hose was. After about ten minutes I received a text message from Tyler that read, "All set. Have a great day." My assumption is that the water slide was up and ready to go. About three hours later, I went into the backyard because my kids decided they wanted to have some fun on it, I noticed the hose was not set up and the slide was not staked to the ground. We were about to have 4 and 5 year olds bounce on a slide that isn't staked down. Can you imagine? Want to hear the best part? The manager hung up on me THREE TIMES when we called and asked what was going on. They tried saying one of their employees passed out and got heat stroke but we found it really interesting no one notified us of this. And we received a confirmation text messAge, from Tyler, saying that everything was set up and ready to go. Do yourself a favor and don't ever work with these people. They are terrible at customer service and they are incredibly rude for hanging up on us THREE times. And very aggressive. There are so many other bounce house businesses in the area you can give your money to. I also attached photos showing you that there are literally no stakes in the ground. read more

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Spend your money else where. I don't normally write reviews but I feel like I got gypped. I had booked a combo bounce house but our new backyard is still a dirt lot so I read through setup requirements for it and added an additional $100 for a setup surface fee (tarp) to put under it since it wasn't grass. I noticed during the party that there was no tarp under the bounce house and I waited until after the party when the crew deflated it and picked it up to make sure. No tarp. So what did I pay additional for? I reached out to the business just to get the additional $100 refunded and they proceeded to tell me... "The dirt fee is for the unit itself when it is set up on dirt unit becomes dirtier. The dirt gets into the seam and loosens up so units don't end up having as long a shelflife as they would usually." AND "We charge to set up on dirt the tarp if would be if you were having a waterslide. We do charge to set up on dirt due to the fact of everything gets dirty with that set up." 2 different things, made up. I read through the requirements and contract several times to see if I missed anything but there's nothing that states anything about what they said. THEY'RE JUST TAKING MONEY WHERE THEY CAN. *** Let me add that the first number stopped replying and the second number told me that I can only get half a refund if I take my review down. What a joke. read more

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Really pleased with AZ Jolly Jumpers. The customer service was great, they were clear in setting expectations for drop off and pick up, gave us a heads up when they were nearby, and were always prompt and friendly. We did notice some of the cleaner oozing in the bounce house, but we followed their instructions of leaving it inflated after set up to give enough time to dry off, took a towel and wiped up a couple of places ourselves (not a big deal at all) and had no issues. Pleased with the price point and communication with the company. Will be using again. read more

I am extremely unhappy with the service from this company. And it takes a lot for me to leave a bad review. per their contract they were supposed to contact us the day before our reservation to confirm delivery window. They did not. I had to contact them via text to confirm drop off on the day of the party, they never responded. I got a message at one point saying they were 37 min out. Luckily I was home. When asked what day or time they would pick up, I was told they had no idea. Next day, 8:41am I get a message that they are 50 mins out. The communication has been awful. Technically, this company was breach of contract when they did not let me know what time they would be dropping off on our delivery date. We will never be renting from them again nor refer them to anyone. And if we ever see them recommend we will inform whoever that this is not a good company to rent from. read more

I run a business in the Phoenix area and have recently started renting from AZ jolly jumpers as the company I used previously was no longer responsive and we just weren't happy anymore. I appreciate how quickly they get the deliveries to you they let you know when they are close by they test out the product to make sure it's set up all correctly and it's always clean and in perfect condition. I highly recommend this company. read more

Az Jolly Jumpers - Fantastic slide for our summer camp! - Party Supplies Near Me - Phoenix, Arizona

This place is an absolute joke. They "setup" the bounce house and didn't stake down this huge slide that 4/5year old kids would be using. They did not connect the water to slide at all and then text us "all set". Then when we called the manager hung up on us 3 different times. read more

We had the best experience with AZ Jolly Jumpers. We ordered the justice league jumper for our son's fourth birthday and it was the perfect size for him and his friends. The team set it up quickly, showed us how to easily inflate and deflate it ourselves, and were flexible on dropoff pickup times. The jumper was clean and felt very safe. Our son couldn't have been happier. read more

Az Jolly Jumpers - Justice league jumper - Party Supplies Near Me - Phoenix, Arizona

I had a bad experience with this company. I know my experience is situational and others may have had good ones this is just my experience. I reserved a jump house almost a month in advance of a Halloween party I hosted at my home for my daughter. It was explained to me at the time of reservation, that with standard delivery the jump house could be delivered between 24-48 hours before my event. It just so happens I have a small backyard and the space I was using for the jump house was my front drive way. I did not want an inflated jump house in my driveway that far in advance of the event, primarily due to concerns of theft. I was told that the jump houses fold-up like a tent and that I could store it in my garage and then, at the time of the event, inflate it. This appeased my concerns and I specifically asked if I could be shown by the delivery driver how to do so at the time of drop off. I was told it would be 'no problem' and proceeded to reserve the jump house. The week of the delivery, I was notified by text message that the delivery would be made Thursday the 19th between 9-12. This was more than 48 hours before my event and not what I was expecting. I expressed my dissatisfaction via text and received a response that it could not be moved. I stayed home from work that day to wait for the delivery, however I was working from home, and had a 30 min meeting at the exact time the driver arrived. The driver let me know he was here via text, set it up, and left, all within 30 minutues. It was inflated, in my front driveway, blocking me into the garage. I called the driver, I kid you not, less than 20 minutes after his initial text, asking him to return to show me how to roll it up, and he stated he was already heading to his next route and couldn't be late because they were very busy. He referred me to the office, who when I called, just regurgitated their policies about standard delivery. I asked for a manager, who referred to this as a 'communication gap', and offered no solutions other than coming to pick it up the next day and giving me a full refund; until I pointed out that they had made delivery farther in advance than there quoted timeframes, and that I too record all my calls and had clearly indicated that leaving it inflated in my driveway was not my request. Reluctantly, the manager and her office staff came out, to roll up the jump house (clearly a 2 person job) and move it to my driveway where I had originally wanted it stored. She let me know "for next time" that they offer touchless delivery and thus their drivers just drop it off and leave without any client contact. I'm letting you know now, because clearly, I would not use this company again based off my experience. The jump house itself was in fine condition and served its purpose. read more

Consumers beware! I have used this company for seven years, three times a year and can tell you firsthand the business has gone downhill. In addition to getting the last few units dirty full of hair, confetti, dirt and grass, I rented a bounce house for Christmas, inflated it the day before and it was duck taped. I notified the company, after a lot of back and forth they sent out a new bounce house. However, upon removal of the other bounce house the workers ran the dolly and bounce house right into our brand-new AC unit leaving it scratched and dented. They want to compensate me $100 dollars for a $15,000 dollar unit. The company is a joke, they don't value their customers and need a course in customer relations and business management. read more

I rented a combo bounce house/double water slide for my son's birthday, and we were really happy with the service. I called them twice leading up to the event, and, unlike several other rental companies I had tried: they actually answered and they were really helpful! their delivery windows are wide, but they have a lot of deliveries to knock out, so I get it. the delivery team was (1) professional, (2) kind, and (3) friendly. they wiped down the inflatable as soon as they set it up, and we had no issues with it all day. I originally rented through a different company, but was put off by their poor communication and switched to AZ jolly jumpers last minute. I am really glad I did. The bounce house and slide MADE the party! read more

Az Jolly Jumpers - bounce house with dual water slide - Party Supplies Near Me - Phoenix, Arizona

Bounce house itself was good quality. Setup crew was very professional. Be advised that if you are renting at a park, they will add a $200 'surface setup fee' which isn't really a surface setup fee. It is an additional charge for a generator and a 2 hour delivery and pick up window. My bounce house was setup on an open grass area, took the crew less than 10 minutes to setup and take down. Upon contacting the company after, they were unwilling to waive or reduce this surface setup fee. At first glance this company seems reasonable on their pricing, but after all was said and done, I was charged $500 for a single bounce house which I utilized for approximately 3 hours. There are likely other companies which would be more reasonably priced. read more

We rented a bounce house for my son's bday party at the park. The night before we got a text that the bounce house would be dropped off anywhere between 7-9am and we had be there for that. My event didn't start until 10am but still I get to the park at 7am just in case. At 7:18 I get a text that eta for the bounce house is 35 minutes. By 9:00 am no one has shown or called so I called the office and asked if anyone was going to show up. They called the delivery truck and they showed up about 9:30 eventually. So I sat it the park for 2.5 hrs before my event just to wait for the bounce house. Then after the event they say will pick up anywhere between 1-330pm and of course you have to be there. So the party ended about 1pm. I called and they couldn't come, said it would be closer to 3:30. They didn't arrive until about 4:20. So essentially to rent a bounce house from them you have to be available the ENTIRE day from 7Am even though they won't show up until 9:30 to 4:20pm even though the rental technically ended at 1and they said no later than 3:30pm. Would I rent from them again! Absolutely not. It's ridiculous to expect a customer to wait in the park from 7am to 4:20pm for a bounce house they only need for 3 hrs. Next time, I'll spend more for better service. It was a joke. read more

I have never rented a bounce house before but I will say, from now until forever I will always use AZ Jolly Jumpers. Oscar delivered our rental and was beyond amazing. He answered all of our questions and made sure we had all the information we needed. I love that they text you with updates on delivery and pickup. Ordering was easy. The bounce house was in great shape and safe for my toddler and all her cousins and friends. My 2 year old had an amazing day and it's all thanks to AZ Jolly Jumpers. Thank you for your amazing service. read more

Az Jolly Jumpers - Baby Shark banner - Party Supplies Near Me - Phoenix, Arizona

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We ordered a fantastic double waterslide for kids ages 10 through 12. We used it for multiple gatherings of small groups of kids over a Covid weekend and it was non-stop fun for kids AND grown-ups. Service, delivery & pick-up was prompt, efficient & friendly. Things I learned: *The hose doesn't need to be turned on full blast, lower is still sufficient for the spray to keep the slide wet once the landing pool is filled up *I have a gravel area that was an option for set up, and I opted for over the grass... Should've put it on the gravel. *And remember to plan for your water bill the next month! read more

Didn't have the best experience we did the lawn games not the best I might add they were so dirty and wobbly and one game had a missing net. Like I paid $250 for three games and they were disgusting and broken and the fact that it had to be a $200 min to deliver was crazy! I called them said that these games were and dirty and broken the day before my son party they said email me picture and I'll have my manager give you call the next day. Sent the photos no call at this time it was to late had to deal with what we had. Won't be back again. read more

We had the absolute best experience with AZ Jolly Jumpers. It's hard to find a good activity for our twins Bday party since it's in late July but the bounce castle/dual water slides was the perfect solution. Booking was easy, the company communicated well about drop off and pick up and they set everything up and took everything down. We literally had to do nothing and our kids had the best time with their friends! Will 100% be booking again for future parties and bc it's really affordable even weekends with friends. read more

I recently had a bounce house with slide for my daughters birthday . I give 2 stars because I appreciate them leaving the bounce house all weekend for the price of 1 day . The bad news , the bounce house showed up super dirty and had an awful smell . Not your normal plastic smell but like laundry that got left in the washer to long . It was covered it dirt like it's been left out side in the rain and dust storm all summer . I called and left a message and unfortunately no one has called me back . I will not get another bounce house from them again . read more

What an awesome experience! A friend of mine sent me to Jolly Jumpers to rent a water slide for a Memorial Day kid party. They were so easy to deal with, reasonably priced, friendly, setup and breakdown went smoothly and we were so happy with the whole experience! And, best of all, the kids of all ages loved, loved, loved the water slide! Totally will go to them for future rentals!!! read more

Az Jolly Jumpers - 19ft tall - delivering pure fun! Amazing Arizona Jolly Jumpers waterslide!!! - Party Supplies Near Me - Phoenix, Arizona

We are on I think our 6th rental so far from AZ Jolly Jumpers and each time we have had a great experience from start to finish. Reasonable prices, large selection of items and great customer service. Delivery and set up is quick, organized and employees are personable and work hard to make everything look right. Every item we've rented has been in great condition and fully cleaned at time of delivery. Thank you for your excellent service and making parties easy for us!! read more

Az Jolly Jumpers - Party Supplies Near Me - Phoenix, Arizona

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We have been using this company for about 5 years. We have 5 grandchildren and usually have 2 parties a year. Arizona jolly jumpers is the 1st vendors we call because they have a great selection of jumpers and concession equipment. They are reliable, honest, trustworthy and dependable and I can always trust the staff around my grandchildren. Kayla and her staff are great always friendly with a smile we have never had a problem since working with them. All their equipment is clean and in great shape. I highly recommend them! read more

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We had a great experience with this company. We rented a 16" inflatable water slide for our sons' birthday party at our house this past Saturday. I was very happy with the slide. The night before the party, two guys delivered it to our house and set it up. They were very helpful answering some questions I had about the slide. Three guys came back Saturday night after the party and took it down. They guys who came to set up and take down were very professional and pretty efficient at their job. The company was very communicative and responsive. I have just two minor complaints. First, the slide was a bit dirty - i.e. dried mud, which I was able to hose down and wipe with a towel to clean. The guys who dropped it off Friday night apologized for it being dirty and offered to clean it, but I told them not to worry about it. My other minor complaint is that the company could have been more upfront about their pricing. They advertised the slide at $199, which appeared to be a better deal then comparable slides with other companies. However, that rate was for six hours and didn't include a delivery fee, optional insurance, and tax. We rented it for eight hours, so it was $249. And after including a delivery fee, optional insurance, and tax, it was about $330 to rent it. But, in the end, $330 was pretty comparable with what other companies' prices. read more

I rented a bounce house for my child's 3rd birthday party. The morning of the party, we were given a text discouraging us with going forward with the rental because at the time, it was raining. The text concluded "probably would not be a good experience for them and I would hate for you guys to get something you cannot use". After the encouragement of not going forward with it, we made other plans. Nowhere in the discouragement of the text or phone call that was made, was it mentioned that we would not get our $150 deposit back, but in 12 month credit. I have no use for $150 bounce house credit in the next 12 months. After a phone call and a snarky "have a blessed day" I'm pretty certain they are the one with the blessed day as they kept the $150 of my money that they discouraged me from moving forward with my origina, and failing to mention to me I wouldn't get my deposit back. What makes it even worse, is the rain had stopped in time for his party, so it would have been just fine. Definitely feel cheated and will certainly not recommend them to anyone. Hope it was worth it to them for their $150. Update: I was msged this week and asked if I was being sued. I was told that this customer had the same experience I did and the owner told him she was suing me because of my post. Intimidation tactics? Whatever it is...in case she tells you I'm being sued....I'm not being sued for posting a true experience that I had. read more

What a wonderful experience. Everything was perfect, ordering was easy, payment method was simple and online. They coordinated with the City and permitting to use the inflatables at the park. Delivery was so easy, they arrived early, called and text to let me know. Lastly the inflatables were in excellent condition, clean, no tears, generator and blower motors were also in great condition. read more

Fantastic experience! We searched on yelp for a jumbo water slide and Jolly had the best prices! When I called I spoke with woman, I believe her name is Kayla. She was extremely nice and informative. The best part is there is NO time limit on how long you can keep the rental, you get to keep it all day!!!! They text to confirm the day before and 20 mins prior to drop off. We will be using them again! read more

Az Jolly Jumpers - Party Supplies Near Me - Phoenix, Arizona

First time we ordered, the event was cancelled so I asked for a reimbursement several weeks out. Because I paid the full amount ahead instead of just the deposit they told me I wouldn't be refunded. After going around with them, I finally got a rain check. When we ordered again, the set up crew hit the main water line to the house. They told us to send photos to be compensated for the cost of repairs. Our landscaper only charged $100. After 2 months of the company ignoring our emails and phone calls we finally talked to a manager who lied about their contract stating that "all sprinkler lines must be marked out." I have a copy of the contract and it says absolutely nothing of the sort. Leah outright lied just to get us off the phone. The customer service is appalling from a managerial standpoint. Owing several service companies, we understand the importance of retaining happy customers and the longevity of a client. It is apparent that this company has a different policy, one that does not rely on customer retention or referrals. FIND ANY OTHER COMPANY TO DO BUSINESS WITH! read more

Fair! Convenient chat available on the website and prompt with reservations and payment info.

This was the greatest Service I ever got you guys rock ... i called them with a very short notice that i needed a jumper they madeee it happen very clean jumpsters very great service great peopleee will deff call you guys again thanks for an amazeing service that u guys provided me read more

First of all, prices are better than a lot of other party rental places but I would've rather paid more to go with a party supplier that actually cared about what I wanted at my daughters party. The day of delivery (6/8/14) they were scheduled to come between 1-2pm but they showed up at 10am. By the time we got around to setting everything up we noticed the flavors they dropped off with the snow cone machine were leaking all over. I sent the woman a picture message letting her know but she completely ignored it. Then when my husband went to set up the actual machine we couldn't believe how disgusting it was! I'm talking broken leg, clumps of dirt and grass where the shaved ice was supposed to go, and there was no door to keep debris out of the ice. So my husband called her to let her know and she said she'd have her driver get right on it. This led my husband and I to believe there would be a different machine on the way but it never came. All she did was refund me $35 for the machine which didn't make a difference to me because if I wanted to keep my money instead of having snow cones at my party, I wouldn't have ordered the machine in the first place. I had no ice cream or Popsicles because I was expecting snow cones and my daughter and all her guests had to watch this broken down machine sit on the table while I explained to them that they couldn't have snow cones like I promised. Next, onto the water slide bouncy. We rented the Disney princess water bouncy combo and several children were complaining of hurting their back on the slide because the slide doesn't go all the way down into the water. There is at least a foot and a half drop to the shallow water from the slide. Also, getting into the bouncy was very difficult because there were no handles for kids to grab onto and they kept slipping off the platform. Finally, after receiving a lengthy text about how to keep everything clean or I could be charged a "cleaning fee", I was very surprised to discover how dirty the chairs were. Looked like dirt or soda was spilled on a few of them. Overall, I was very unhappy with their customer service and the garbage they delivered to my house for my daughters first big party. I will never recommend/go with jolly jumpers ever again. Kayla if you are reading this, my suggestion to you for future customers is to try harder to make them happy. Don't leave them high and dry on their big day they spent a lot of time and money trying to make perfect. I really got the feeling that you didn't care about my complaints/concerns and that's not okay. I trusted you and you let me down. Won't happen again. read more

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First off let me say that Jolly jumpers is really good the staff is very professional. and it is so easy just to book a jumper any size any style wet or dry. They come clean they set it up for you make sure the surface is clean and ready to go and when they come they leave it just as it was I highly recommend them for your next family function staff event or even just because they're that good I use them all the time for birthday parties family get-togethers and just because I like having them for my kids read more

We had a great 9th birthday for my nephew! Easy drop off and pick up and delivery. The guys were great. The party was said to be "the best birthday party ever!" Easy to call or text for updates. We had a 19 foot water slide and the quality was great and everyone had fun! Thanks! read more

Very unhappy with the customer service from Jolly jumpers. I've made numerous attempts to reach out to the manager in regards to a refund of the BROKEN cotton candy machine I was given, and YET to still receive from MARCH 16th!! not to mention they did not bring the cotton candy cones for it, had I not realized and never texted the driver I probably would have not gotten it AFTER I never received a text back from either the manager or driver I ended up going online and talking to someone on there.. the response was " manager is aware and will have it dropped off " had I been aware of this before hand I probably would not have been as frustrated however my daughters first birthday party is the next day and here I am waiting around for cones to a machine that ended up being broken. Very very disappointed with lack of communication and professionalism. I understand people get busy, however as a manager you need to be prompt with your customers questions, comments, or concerns. As a manager myself I would hate to tarnish my businesses name/ rep based off lack of negligence to my duties. read more

All this business owner cares about is the quick buck. My son's mother used my credit card without my permission to retain this business for a birthday party within 10 mins after I read this businesses reviews and did some more research I contacted the business to cancel the reservation which was over 30 days away and Kayla still wanted to charge $25.00 to my credit card. I called my credit card company & reversed the charge, filled a better business complaint and of course spreading the word no to use Jolly Jumpers. I ve read several complaints on yelp & other social medias regarding other folk's bad experience with this business and I m delighted that I found another business to use instead. Stay away from this business!!!! read more

I rented a jumper from this company and the only problem was that they were a little late, but they called and let me known they will be late due to a flat tire, they also gave me a refund for 30 % of the rental price. After all the party was great and we were all happy. Thank you Jolly Jumpers read more

I was quoted a price on the phone, which I was told was a special. So, I jumped on the excellent deal, and paid the deposit. In the end I was charged full price, and they didn't work with me when I contacted them about it. read more

Very professional and courteous. Stayed in communication throughout the week to assure me that they would be up and ready when I needed them for my daughters first Birthday Party. Very helpful when dealing with the city of Glendale. Top notch people. Equipment was very clean and in great shape. You won't go wrong with Jolly Jumpers! Don't base your decision on the previous review. (Some people don't know how to be happy) read more