Friendly staff and an organized store! I've never waited more than 3 minutes to ship something out,…read morequick and helpful!

I have been going to Moon Valley Postal for 10+ years as I believe in supporting small local…read morebusinesses and I enjoyed the "mom and pop" atmosphere. I'm on my third set of owners and the previous 2 were friendly and very much created a community (Moon Valley) atmosphere in the store. Not so with the new owners who took over late last summer. I would now describe the store and owners as cold, unfriendly and definitely not helpful. Last week I attempted to drop off 2 packages to return to the original merchant. Several stores do this (Old Navy, Gap, Natural Life) ...the customer wants to return an item. The customer fills a form on the company website, prints out a receipt, and a mailing label, and is supposed to drop off the return package to a mailing facility. Usually, the returning package needs to be resealed, and the new mailing label taped on. I've been doing this for years at Moon Valley Postal and, in fact, did such a return about 4-6 weeks ago with no problem. Easy-peasy. This time when I dropped off my packages, the employee looked at me like I had just dumped a pile of dog poop on the counter. I was then informed that the packages could not be returned in the manner they were left. Yes...I told the employee that I needed the package to be sealed and the return label taped on. I was informed "We don't do that." When I pointed out that it was no problem on a return that I dropped off previously, I was informed "We don't do that anymore." Hmmm...I wondered why the change in service? Was the employee too busy? When I walked in, there was no one else in the store (in fact, the last couple of times I have been in the store, I was the only customer there.) And the employee was just standing behind the counter. So, I don't think that sealing my packages was really taking them away from a bigger task. Is it a cost issue because I would need them to seal the package and return label on using their mailing tape? How much does a roll of clear mailing tape cost? So, after I was told that they "no longer do that anymore" I scooped up my packages and headed out the door to the UPS store across the street. The employee called out a cheery "Have a Nice Day!" as I left the store. Yea...you too!

This was hands-down the greatest business and customer service I have ever experienced in Arizona…read more Literally the entire State. You walk in and you're instantly greeted with true kindness and compassion. I had been trying to have some important documents notarized for months and seemed to run into roadblocks every step of the way...until I came here. In and out in no time. No stress, easy peasy! I highly recommend them! Thank you so much Deborah, Les, Angela & Lemon I appreciate you!

Very friendly and efficient. I was able to get my notary in less than 15 minutes for $10. I'd be…read morehappy to use any of the services this company provides in the future. Thank you.

I had a large item I needed to send out to a friend. It was kind of a weird shaped larger item that…read moreI also needed a box for. Alex, the cashier, assisted me in identifying the most appropriate sized box available and cutting it down to the size of the item so that I didn't need to fill it with more packing material than necessary. He was quick about everything. The facility was clean (though he was not wearing a mask FYI) and well organized. Will consider Ship-Rite as a shipping method from now on!

Have had this mailbox going on 3 years, figured I'd write a review as it's a very convenient place…read moreto have a mailbox, when you live in an apartment or have to worry about porch pirates stealing your package. The guy who is behind the counter takes a picture of your package and texts each mailbox user individually which is very very helpful. Also their prices on odds and ends are very reasonable. I won't be leaving anytime soon and will stay with them for ye to come .

What a cute shipping store! I loved their little shop inside. You can find some very unique items…read more I came here to get my fingerprints done for a job and ended up leaving with a really nice smelling car air freshener. My fingerprints were very quick and easy. The owner is extremely friendly. I love what they did with their store to make it more exciting and fun. I will definitely be coming back here!

Great personalized service by the owner will be my new spot for all shipping needs…read more Quick service Great prices

Great quality service every time. Value is on point for notary services and shipping.read more

The new owner is extremely friendly and helpful. I went in to scan and send something and he was…read moreabsolutely wonderful. The old owner was a crotchety old dick, so I was a bit nervous to go in. I was pleasantly surprised when I saw and spoke to the new gentleman. I'll definitely be back here for all my scan and shipping needs.

In and out. Convenient location and it's huge. The staff were friendly. Took care of all of my…read moreneeds.

A big shout for Jessica at Phoenix bulk mailing unit. She literally talk me off the ceiling and…read moremade my day so much better. Excellent customer service. She's a keeper.

If I could give zero stars I would…read more From the very beginning there was incompetence, and or poor training, leading to unprofessional and unacceptable handling of my account and mail. I tried to use the online notary several times to get the account authorized in the beginning, and each time I waited a long time, and no one ever became available. I then went and got the paperwork notarized in person and submitted it. It was only supposed to take 2 to 3 business days for acceptance. After I believe five days, I finally messaged to find out what the delay was and my account was approved the next day. A piece of mail, a significant check, arrived at Anytime Mailbox and I requested that it be held so I could pick it up. I then received a message saying that they had already mailed it by accident and tagged it with "my bad" instead of "I'm sorry". Very unprofessional. Photo attached. That item became lost in the mail, and I had to request a new check be sent, and I've only just received that new check from the original company after over two months from when I should have received it. While, I can't hold Anytime responsible for the Postal Service losing mail. My guess is that it was probably miss-handled in someway since all of my experiences with the company have been unprofessional and incompetent. I then got another piece of mail, another check at Anytime and requested several times that it be deposited. I even called into the location and spoke to someone and requested it be deposited. I was told that they had sent me a message, but I never received any kind of message, and there was no place to find messages on my dashboard within my account. At least not that I could find. I then asked that it be sent in the mail. I made this request with great apprehension since they had lost my previous one, but I felt like I had no choice since they were not following through on depositing the check as I requested, again several times. Even though part of the service The advertise is that they will deposit checks. That's why I signed up with them. They finally sent the check after several several weeks of practically having to beg them to take action. I finally closed the account due to the unprofessionalism, and/or lack of training and/or incompetence.

Great service and friendly people affordable prices for…read moremailboxes Full range of shipping options

This is the place where I go for all of my packing and shipping needs! They ship both UPS and…read moreFedex, and even USPS and DHL...so it is the prefect location for returns, quick shipping with any vendor and standard mail services. They offer custom boxing and crating worldwide, have a huge inventory of boxes and packing supplies, provide tracking for all (even returns), and always with a smile! What I love most...they are super fast and I have never had to wait in line.

I will never visit this location again because of how rude the employee Jeff is. Each time I've…read morehad to deal with this employee he is extremely unhelpful and disrespectful for no reason. I spoke to the owner and let her know about these repeated issues as well.