Our initial experience purchasing the vehicle was positive. We were treated respectfully and…read moreeveryone we interacted with was professional. However, the loan provider never received the title to the vehicle we purchased. When I reached out to Tom's Auto several times to resolve the issue and showed up in person I was given the runaround and even laughed at for being concerned that I had paid off a vehicle and had no title for it. I don't even think they tried to locate the title or investigate what happened. It was a huge hassle. I was told by the loan provider that this is a common occurrence with Tom's Auto, though I've read reviews about them from different platforms and have not seen anything pertaining to this particular issue. After spending time making phone calls to Tom's and the loan provider and being told to go to the DOT and then to go to the county treasurer I did have the issue resolved at the treasurers office. I did get the title to my vehicle. It was very frustrating and unnecessary to have to deal with this. All because the documents were mishandled.

I had been researching Toyota Land Cruisers for a bit and settled on wanting a 2006. Tom's North…read morehad one! I knew that there would be a few things that would likely need replaced soon due to having 200k miles. We made a list and purchased parts for everything that goes bad around this mileage. No problem at all and I absolutely love this purchase! This is an as-is dealership. In my opinion, if you're looking for a turn-key vehicle that's going to be perfect for you for years to come with zero maintenance required - go buy something brand new. I see a lot of reviews that seem to think Tom's is responsible for their used, high mileage, low-priced vehicle having issues. Do your own research and know the common issues the vehicle you're buying has at the mileage you're purchasing it at. Then decide if it's worth the cost to fix those things after purchasing. I had a great experience, it was so fast and easy.

Kelsey was very professional. Very familiar with the inventory. Attentive to my stated interests. I…read morenever felt like something I didn't want was being pushed on me as I have at other dealerships. Highly recommended. Definitely rate her as 10+ out of 10.

Wanted to provide an update on the 2017 2.5L Ford Fusion SE with 130,000 miles that this dealership…read moresold me at the end of 2025. The transmission is on its last legs and the shops are quoting me 7,000$ dollars to get it replaced(almost as much as I paid for the car.) along with other issues as well. I have owned the car for less than five months and discovered what a piece of junk it is (after I paid top dollar for the car is worth). Avoid this dealership at all costs, especially if you don't have a ton of cash lying around to repair the car they sell you, and beware of any car you do end up purchasing. Overall, I feel screwed over, and if you are not careful. You will likely end up in the same situation I am in. This place will screw you over with no remorse, and this is the exact type of place that gives car dealerships a bad reputation. Beware, and buy at the risk of being screwed over. Don't make the same mistake I did. If you need any more information on experiences with them. Look it up on Facebook, etc. I am far from the first person being screwed over by them, and I am sure I am far from the last. I cant emphasize enough, avoid this dealership at all costs!!!

Bobbi is fantastic and truly goes above and beyond to make sure you find a vehicle you love at the…read morebest deal possible. You can tell he genuinely cares about his customers and stands by the quality of the cars he sells. He assured us that if anything were ever to go wrong, he'd be there to help. Highly, highly recommend Reliable Motors for anyone looking for a trustworthy car lot and exceptional customer service!

From the owner: Anyone can sell you a vehicle but here at Reliable Motors, we'll take care of you every step of the…read moreway... even after the sale!

Big John is a great Vehicle salesman. He makes you feel as if your getting the deal of a lifetime!…read moreVery informative and keeps up with the latest in trends and great deals! He's not happy till your happy! Dont know if he still wears it but when I met him, he had on a very impressive 10 gallon Cowboy hat! Looked good!!!!

From the owner: If you are looking for your next auto, we are here to help you find it! We also have the best used…read morecars and trucks in Des Moines, IA. Great finance rates are available! We have been in business for 35 years and pride ourselves on provided outstanding and honest service to all of our customers as well as provided a great selection of QUALITY automobiles. We offer extended warranties and some of the lowest interest rates in town. Come and see us today! If you are looking for your next auto, we are here to help you find it! We also have the best used cars and trucks in Des Moines, IA. Great finance rates are available! We have been in business for 35 years and pride ourselves on provided outstanding and honest service to all of our customers as well as provided a great selection of QUALITY automobiles. We offer extended warranties and some of the lowest interest rates in town. Come and see us today!

This is the best experience I've ever had buying a car. No hassle, No BS, & none of the typical car…read moredealer stuff. The staff was very helpful and knowledgeable. Bottom line I would recommend to anyone looking for a good used car.

I had a unfortunate situation with my car when I was on a trip halfway to Omaha NE my car broke…read moredown and it was about that time to junk it. I towed it Des Moines, IA to a shop when I later decided to have it junked. I spoke with a guy on the phone who gave me the best price estimate that I could find in Des Moines, and he told me that I could just mail them the title later, as I didn't have it with me and then they would just mail me the check. Most junk yards I spoke with had a problem with me not having the title. I did all of that and low and behold they followed through, was very painless and I'm thankful for all of their help. Saved me a lot of miles driving!

From the owner: We specialize In Quality Used Recycled Auto Parts We can Locate hard to find Parts We have over…read more8500 Recyclers around the country's Inventory Call Today 515-265-5696 We buy old Junk Cars, End Of Life Vehicles We buy Wrecked vehicles We offer an Impound Service for Shops, Mechanical and Collision shops We will match and beat any price We offer a Standard 90 day warranty on all parts and also offer Extended warraanties

Good guys. I bought several cars and a truck from them over the years. Clear back to there days on…read moreHubbell ave. Just took my daugter down to get her first car. Terry helped me pick out a reliable and safe car for her. Will definitely do business with them again.

From the owner: Located in Des Moines, Iowa, Hubbell Motors Inc. is a pre-owned, late model dealer that provides…read morecustomers with a complete automotive experience at competitive prices. We've been dedicated to customer satisfaction since opening in 1999. You'll be able to find a variety of makes and models in our inventory, which we update regularly. From BMWs to Subarus, we have it all -- get ready to test drive your dream car.

We were in the process of selling a vehicle that we no longer used and had been encouraged to…read morecontact Capital City Motor Company to see if they could help. We had heard their commercials before and thought we'd give them a try. From our first phone call to completing the paperwork, the process was smooth and very organized! All the staff communicated clearly what they could offer and provided the steps of what we would needed to do. We highly recommend you giving them a call or submitting an inquiry on sellmycartojoe.com. They get very busy so always best to set an appointment ahead of time.

If I could give 0 stars, I would! I purchased a vehicle that was a total POS. When I test drove the…read morecar, it seemed fine for what it was. Then a week after purchasing the vehicle, multiple issues arose. They also agreed to fix a few things that they never fixed. They never detailed the vehicle either, and it was disgustingly dirty. I called, emailed, and texted to get them to make good on their promises and never heard back. I would warn against anyone shopping for a car here.

I am extremely disappointed & dissatisfied with my experience at Car City in Des Moines Iowa off of…read moreMerle Rd for this cars sale on Jan 8th 2026, and I feel compelled to warn other Consumers about their deeply unprofessional and unethical business practices. At the time of purchase, both the owner Darby and the salesperson explicitly represented that a second key was included and assured me it would be sent to me right away. Afterwards that the money was sent and this representation being a key factor in my decision to move forward with the purchase. What followed was a frustrating series of excuses, contradictions, and outright fabrications. I was told vague stories about "a guy named Joe" supposedly having the key, only to be given the runaround, hung up on, and sent on a complete goose chase that wasted a lot of my time and patience. Ultimately, the promised key never materialized, and I am now being told that replacing this high tech 2021 M5 key through the Dealer will cost approximately a bit over $1,000--a cost that exists solely because Car City failed to honor their word or simply find whats now pointless cost/ expenditure. This is not a minor oversight; it is a clear case of misrepresentation. The lack of accountability, professionalism, and basic integrity shown throughout this process is unacceptable. A dealership that conducts business this way should not be trusted. I strongly advise potential buyers to get everything in writing and to think twice before dealing with Car City. Buyer Beware seriously. This dealership will promise you anything it takes to close the sale and then vanish like Casper the ghost the moment the paperwork is signed. Their word means absolutely nothing. They rely on deceptive tactics, including slipping a so-called "one-pager" - "No Promise" into the paperwork that conveniently attempts to nullify every verbal commitment they made to you minutes earlier. It's a calculated maneuver designed to give them cover later so they can claim they "never promised anything." All the while telling you it's on its way. This is not an honest mistake or miscommunication -- it's a pattern of behavior meant to mislead customers and dodge responsibility after the deal is done. If you choose to do business with Car City, assume every promise will be broken, every follow-up will be ignored, and every issue will suddenly become your problem. Get every single detail in writing, read every line twice, and understand that once they have your money, their integrity disappears completely. Bottom line: even if in writing, it doesn't exist at Car City. Expect promises to vanish the moment they have your money. This dealership talks a good game until the sale is complete. After that, accountability disappears and excuses begin. This dealership operates on misrepresentation, excuses, and denial. If integrity matters to you, do not do business here...

BUYER BEWARE If negative stars were an option they would be -5!! Poor service from the beginning…read more Sold us a car that died exactly 2 weeks after purchase and then proceeded to string us along by promising they would make it right and they took the option easiest for them by submitting $5000 and work to the additional warranty that we purchased. They promised that they were not in business to cheat anyone and would make it right and then proceeded to ignore communication from us. Just like a car sales business they know how to talk the talk.! Soooo bad! NEVER again

Had a scheduled repair today for my 2013 Smart car. EVERYONE was fantastic! Larry met with me to go…read moreover the needed repairs and upgrades, he was so positive and assured me he'd have it ready in one day, they gave me a loaner so I could get so retail therapy while they worked on the car. I had NOT mentioned that I needed a new windshield until I got there and they were all over it! Got it all done! Tires, wheels, horn, AC/fan motor, floor mats, headlight and antenna. They kept in touch as the day progressed so I knew where they were. Larry even sent me photos! Amazing! This is service like no other, I am a customer for life!

My daughter's car in Iowa broke down and she was home in Seattle with me. I chose Ace from the…read moresolid Yelp reviews and I could not be happier with the care and service they gave me. Jason communicated well and frequently about what was going on with her car, offered solutions and made me feel so confident even though I was 2000 miles away. They did what was needed to be done, efficiently and effectively. I was so scared how to handle this because I was so far away but was taken care of so well by Jason and Larry and team. Thank you again Team Ace!