When I moved into a new home, I bought an oven, microwave, overhead exhaust fan, 3 refrigerators,…read moredishwasher, and 2 stands ...a total in excess of $9k. The third refrigerator was problematic and I spoke with B&B while the appliance was still under warranty to which they said, sounds like it as coming unplugged. The problems became more acute and I requested a service call. The serviceman came out and described the refrigerator as cheap piece of junk and unrepairable. Initially, I did say I would come in and buy a new one but I had to move and I opted not to buy another "cheap piece of junk. Today, while unaware of service bill, I get a very aggressive and threatening phone call demanding I pay $150 for a 5 minute service call. Rather than receive another threatening phone call. I guess I will pay. My mistake was patronizing B&B because they were local but frankly I would have paid less , received a military discount, and been treated much better. My advise is Lowe's and Home Depot has better quality and profoundly better customer service.

Although the repairmen are nice enough, they don't follow through. I've been waiting since October…read more11th for them to fix the dryer in my apartment. People keep coming out, futzing with it for a few minutes, then declaring "it needs another new part". This has happened THREE TIMES. Last time they were here, October 17, I was told that the new part would be in this week and they'd be back this week. Tomorrow's Friday , Oct. 25, and I haven't heard a damn thing from them. I'd have called in someone else by now, but the apartment corp insists on working with them for some reason. IF I have another appliance problem, I'm going to insist they use someone else besides B&B. The one star is ONLY because the repair techs were polite during the very short times they were here. UPDATE: 10-28. After calling B&B last Friday and getting assurances that they'd call me back that same day, BUT NEVER DID, I'd had enough. By today (Monday) my apartment manager still hadn't gotten anywhere with them, so I asked if we could just exchange a working dryer from an empty apartment, and they could deal with B&B without me in the middle of it. I got my "new" dryer within 2 hours. B&B has TERRIBLE customer service!! I'd give them NO stars if it were possible.

Update: 4-6-26 We had to once again call the dryer company,…read morewe were told he would reach out within 24/48 hrs that was over a week ago! Still haven't heard from him!!! This is beyond unprofessional at this point. What was supposed to be a simple dryer repair has turned into the biggest headache and cost us our deposit. Save yourself the problem and avoid at all cost. Don't use him, his very unprofessional. When he does actually show up or answer the phone. We had to use him through warranty for a dryer repair, he damaged my dryer, washer and my wall then lied and tried to blame the company I bought the dryer from. Its been over 2 months (Jan 29 is then this happen) we've heard nothing back. His had the parts since shortly after he caused the damages according to the our dryer company. Never even tried to make it right or fix the damages HE caused.

From the owner: Local Technician with over 10 years of experience. I service most major brands form Amana to…read moreWhirpool

I shop there because of Kevin. He is very helpful. I was in today doing some plumbing and he had…read moreall the right answers. Thank you Kevin for your great customer service.

Normally I enjoy a good trip to the depot, but this time not so much. I was on a weird mission…read moretoday for a laser level that needed to show up on a dark surface. I asked a gentleman named Andrew for some advice as I don't necessarily know what I'm looking for. I wanted something stronger than the previous laser level I had. And I asked about one that was $149. He said it should work for what I was looking for. I wanted to read the box to determine but since it was a locked up item I had to first purchase it. I decided (poorly) to purchase a cheaper one. Well since I purchased it, I decided to open it and test it out. Turns out it was not going to work for what I needed it for. So I returned it. The lady at the returns desk was semi understanding the first time. Than I decided (poorly again) to purchase the more expensive one in hopes it would work better. Well it did not. So I decided to purchase the original one I should've just went with the first time. But the entire time, every employee(the self checkout, the customer service desk etc) werel staring us down, making sure we weren't stealing (items we had paid for let me remind you) and hassled my husband during the return. I understand they were doing their jobs but why would I purchase and continue to purchase an item to try it out to see if it was what I needed it for and how it would work just to "steal it"? Being treated like a criminal when you are being upfront and honest with the employees isn't a great feeling. We didn't do anything wrong, you had no reason to ask which door we came in, where we parked or what we were driving. When all we were trying to do was purchase a laser level that we couldn't test without purchasing and instead of dragging our cranky toddler to and from the store three times, we just tried it out in the parking lot. My apologies for the long review but the whole story was needed to explain that employees staring down, making phone calls to the other side of the store, and asking those types of questions isn't necessary when someone is trying to navigate something they aren't familiar with. What's the point of returns or accepting them if you are going to judge someone for buying a similar item because the one they first purchased didn't work? Also might I add if I was going to steal why would I show up with a very noticeable feature, (ie my hair is neon orange) Not everyone is a criminal.

Terrible at customer service when scheduling my appointment to get my dryer fixed. Technicians…read morecame out multiple time to fix dryer never updated me on anything and there was always random pieces left near the dryer after they left. Another company came out and said they really messed up the dryer

It was a pleasure to purchase an appliance from The Appliance Guy. The washer works perfectly and…read morewas delivered "single handedly" (Partner was ill) the next day. Going back for a refrigerator now!

I called A+ Charlie's because I had an Electrolux 600 series washer (that came with our house) that…read morewas draining extremely slowly, because a couple of throw blankets threw off a lot of fuzz and clogged the pump filter. Charlie was available that morning! He came out, took apart the machine to clean out the filter (dumb design by Electrolux!) and got it working again. Definitely will call him again for other appliance repairs.

Charlie examined our oven, ordered the correct element and installed it - all within 7 days. Thank…read moreyou, Charlie.

Swedes appliance service was awesome! James communicated well, and got the dryer fixed in record…read moretime. We gave him the model # over the phone and he came prepared and had it fixed in less than 2 hours. The part comes with a year service warranty and I'm happy to have this company in my Rolodex. Price was more than fair, service was legit and the dryer works great. Highly recommend!

I have used Swedes numerous times for my personal home and the property I manage. James has always…read morebeen honest, trustworthy and reliable. Excellent customer service!

Daniel is amazing and stands by his work 100 % I am so glad I found him for repairs!read more

Very knowledgeable and professional technician. He arrived early/on time and diagnosed the problem…read more Parts are on order.

Lowe's delivery service is a sham. My mother wanted Lowes to deliver 15 bags of manure. So, she…read morepaid Lowes 40 bucks to deliver it, but Lowes gave the delivery to DoorDash. Effectively, making the DoorDash person deliver the manure in his tiny car. As verified by the delivery person, door dash didn't receive the 40 bucks to deliver the manure. Therefore, Lowes got 40 dollars for doing nothing! One thing is for sure; my mother will never have anything delivered from Lowes again. Since she felt guilty, she felt I had to pay the delivery driver 10 bucks in tips. My advice, never ever use Lowe's delivery service.

Reading some of the other reviews, I don't recognize the store they are talking about. But then a…read morelot of the reviews are several years old, so maybe it's just things have improved. I can say they were hit hard on several levels during COVID. I wouldn't judge any store by their reviews during COVID. But I have rarely had problems with finding someone who won't drop everything to give me a hand. There are a couple employees who might be a little less than cordial on occasion, but they always do their job and I leave with what I need or an idea where to find it if they don't. I've always been able to find someone who would be willing to help me brainstorm on odd project. Cheyenne Lowes is always my go to if I'm going to a big box home improvement store.