Spot on 10 minute oil change. There was no wait, I was able pull in immediately. I was greeted by…read morethe tech and they got to work ASAP. I was handed a few goodie items while I waited. The owner even came over to introduce herself and answer a few questions. This is a great addition to the Creekside neighborhood. I will be back for sure. Follow them on social media for deals, I was able to get 50% off my service in the month of June.

i messaged to get a quote and heard back very quickly! i went right it shortly after i received a…read morequote for an oil change. i had a very short time for a wait and it really was about 10 minutes for them to do my oil change. super fast service. they really are so friendly there and there's lots of discounts available for many different workers and even a ladies discount on tuesdays! i probably won't go anywhere else this was so quick, affordable and easy! i was so iffy bc there was no reviews but honestly couldn't have asked for a better service

Kyle Orr's Elite Automotive, LLC hired our CPA firm to help clean up an accounting mess that they…read morecreated. They were in a jam and needed financial reports in a hurry. They could not pay the entire fee at one time. So, we accommodated them by setting up a payment plan that they said they could afford. We agreed to draft their bank account weekly for $375 until their balance was paid in full. After having at least two of their bank drafts returned NSF, we offered to let them pay us with a company credit card. They refused to do this and terminated our service without letting us know. We worked long hours to meet the deadline. They still owe us over $4,000. This is being contested by the owner. We have a conference call scheduled for 02/14/24 to review the charges and payments. Danny Allday, CPA Allday Consulting Group, LLC 504-835-4213

Kyle and his team are down to earth and loyal to their values, fair and honest pricing too!read more

Brought my new work van in for it's first 5k mile oil change at 3pm and by 6 am the next morning I…read morehad a five foot oil slick on my concrete driveway. When I drove back to the shop and told the techs that I had a significant leak, I was met with "it's probably residual leakage" and "we're going to overtighten the filter". I had to speak up TWICE to get the filter pulled to be inspected/replaced. During that second visit I never received any sort of apology and I feel like the two techs didn't take the issue seriously at all...even when I mentioned that this oil stain on my driveway will waste time and money cleaning up. (I asked for some oil dry or solvent and was told auto parts store sells it). Mistakes happen, but the customer shouldn't have to jump up and down to get it fixed correctly. This place obviously needs improvement on a few of their work practices and some customer service training.

They put the wrong filter on my vehicle. Then cross threaded it. After driving 21 miles and…read moreparking it, all the oil between the engine and oil filter. When I call them, they came out "to make it right". In making it right, they made it worse by spilling oil all over the top of my engine. They said they would come out to clean the spill off of my engine and my driveway. Then they texted me to state their Franchise Owner didn't want them to come back out. They left me to clean the oil in my driveway and on my engine. Will not be back.

I needed a tow from out of town and wasn't in the best area. As I was trying to figure out who to…read morecall in the gas station parking lot, Blood came over to my car window and said he owned a towing company and his truck was on his way and they were willing to help me. He then proceeded to wait with me which made me feel a lot safer given the circumstances. The kindness and hospitality Blood and his team provided me is going to stay with me. I plan to pay it forward with an act of kindness. 1000% recommend using Heartland Towing!

I've used Heartland tow services a few times over the last few years. I never hesitate to call…read morebecause they are prompt and courteous. The truck is nice and clean, and the drivers have always treated me with respect.

Went in for an oil change. My vehicle just turned 100000 miles. Tried to sell me High mileage oil…read more Cost a lot more. Told him I wanted just the basic. he said he would give me a gift card from Amazon. I said I do not shop Amazon. I said i have been driving for over 40 years and never had a problem with basic conventional oil. He said they do not stock conventional oil anymore. I said you just lied and walked out. I have used the same Jiffy lube for years. But I refuse to ever use it again

Positive is staff was friendly however, I waited 51 minutes for my oil change. There was only one…read moreother car on my arrival already in the bay/at the store. While in waiting area, the TV plays over and over mentioning a 15minute oil change......... I was also told that they will (obviously) be checking my tire pressure and filters . Well FINALLY get in my car , check my tire pressure at my next location and what do you know, my tires are not at the PSI they should be. Prices are pretty high as well. Again staff were nice.

Exceptional service, great communication, and Joe is a rock star! We dropped off a tire that…read moreneeded to be repaired. They had is done quickly, were very kind, and we will return!

Worst tire company and THE WORST customer service I've ever experienced…read more My husband and I purchased 4 brand new tires for his truck a year and two weeks-ish ago. The tires were put on at 181,000 miles. The truck now has 198,000. It's serviced as it should be and is very well cared for. I was driving down the highway at 70mpg when the truck started shaking. I pulled over and found this! Mind you, I had been driving for about 2 hours with no issues. The shaking was very sudden and no lights came on prior to the shaking to tell me low tire etc. I call Big O at the Legends KC the next day and from the start am told "well this sounds like wear and tear and you didn't purchase our extended warranty so there isn't much we can do". How can you tell me you won't warranty it without even seeing it? I had to fight tooth and nail over this and even file a complaint with corporate because at first it was "it's not covered because you didn't buy our warranty". I pulled up their website and read word for word the two different limited warranties AND the manufacturers warranty that should be on these tires since they're only a year old with 17,000 miles on them. Still in really good condition. After this the manager stumbles over her words and puts me on hold to the point I had to call from another phone while still on hold on the other line. I'm told she was on the phone with corporate. She was trying to make us have our truck towed with the wheel and tire on it 40 minutes one way to not even guarantee a good outcome for us. I argued and finally they let us bring just the wheel and tire in. This was Monday 9/15. We worked with the assistant manager at the store and she was amazing. She asked if we could leave the wheel and tire and they'd call us the next day. That didn't happen. I ended up having to call them on Wednesday. I get some guy on the phone who proceeds to tell me there was a hole in the tire causing this damage (I have photos and video of the tire before taking it to them and never saw said hole) and I have two options, I pay their cost for the tire at $401 OR they warranty the tire and make us add their protection on all 4 tires which still would have cost us over $400 (warranty price didn't make sense since we were told in office two days prior that it was $50 per tire). Obviously we said hell no considering we've already spent $2800 on these tires. We go to pick it up and the tire is still on the damn wheel!! How can you properly inspect a tire if all you saw was the outside? Lmao I called Nitto who's customer service agent was awesome. They listened to this whole situation and even told me for things like this their manufacturers warranty covers the tires for 5 years. They asked me to find another store to take this tire to for a second inspection. We did just that and took it to KC Customs who are PHENOMENAL by the way! They took care of us. Called Nitto to create our case, took tons of photos and did a proper inspection. Before they took the tire off of the wheel they did an air test with two different nozzles where this "hole" supposedly was and no air was going through which I already suspected was going to happen. They took the tire off and low and behold the entire inside of the tire was perfect. No holes or any damage. Usually if you're driving on a low tire as Big O tried to tell me happened, there would be rubber shavings inside of the tire. It's clean. Point blank, Big O Tires refused to warranty it because we didn't buy their warranty and made excuse after excuse not to have to warranty this tire out. From our understanding from Nitto, Big O didn't even contact them to check on the manufacturers warranty. I really thought after spending that kind of money, showing them this tire, expressing our concerns for now not feeling safe driving our vehicle, especially with our baby, that we would have been treated better.

Mark is great! I was…read morein Topeka this past Memorial Day weekend to attend a wedding when disaster struck. The bride was having wedding day jitters on Friday, and she accidentally backed her SUV into the groom's pickup. She broke her passenger-side tail light; and it had to be replaced immediately that day, or there would be no wedding bliss. After looking him up on Yelp, I called up Mark. Although he was not able to supply me the part himself, he went the extra mile and told me where I could find it. The man is great. There was absolutely nothing in it for him, but he still went the extra mile to help me out. I was able to install the tail light before the wedding and averted a disaster. I will be forever grateful to Mark for helping me save the day. Thank you!

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

Awful people tried to tell me the cam gasket was bad from me driving it for a week. Just didn't…read morewant to fix it and couldn't even replace a part they had in four days after I put deposit on a vehicle. Don't like being taken advantage of

sold my kid a truck with bad tie rods, won't pass the Missouri inspection, but he tells me it would…read morepass Kansas inspection I think what he meant was his mechanic would pass it even though it has bad tie rods. Since they take nearly 30 days to get you your title now he has to get his tie rods replaced this weekend, the dealership was only willing to give me the number to his mechanic to see if they could get me in line. when I asked if they would buy the parts so we could install them he says I'd have ask his mechanic. don't buy here it's not worth your time and you can't trust someone who says they would pass a vehicle that failed inspection somewhere else.

Always a great service at a fair price. They take care of all of our vehicles car, truck and RV.read more

Great place!!!! I called and was able to come in the same day within the hour. I only waited for a…read morefew minutes for them to be incredibly honest with me by telling me I actually didn't need any work done. I appreciated that so much since I know nothing of cars and could've easily been persuaded. The staff is also very friendly and helpful. I will be going here for any and every car trouble I have from now on.