I would definitely give 5 stars on communication regarding the diagnostic, communicating findings,…read moreand explaining it to the customer. This part was impeccable. I would give 2-3 stars on car being done in the timeframe promised, because it wasn't. My beef is that the quote I received for the needed part had a price of ~$525. I called the dealership and an original part would cost me (non-mechanic) ~$350. I can buy the non-original part at O'Reilly's for ~$264, but most mechanic shops get parts cheaper than off-street customers. When I called and asked Ken's if the quoted part was a dealership original, I was told no. When I asked if the part price was in error, they said no, we have to make money somewhere, but we don't use an 80% markup. Clearly the guy I spoke to doesn't know how to calculate markup percentages. I expect a shop to add a percentage onto a part. That is certainly fair. But, ~200% gross mark-up is way outside of standard mechanic practices. And, that calculation is using the price I can buy it for, not a licensed mechanic's shop. Our mechanic of 25 years used to charge 20-25% above his cost. I have heard of 50 - 100% markup. Ken's Garage is having the parts delivered and they rarely go pick up the parts. I think 200+% markup is way too expensive, but they have right to charge 500% markup, if they want. But, I will be going elsewhere. We are still shopping for a local mechanic that we feel comfortable with. I got the impression, they have good, qualified mechanics. My husband questioned a few things on the invoice that was not approved. He is a non-conflict person, and at that point, he just paid them. I am glad this shop works well for many in the community. I am glad this small-owned business is doing well. I am a small business owner and I want small business owners to be supported and thrive. But, I prefer ones that do it with reasonable prices (again, subjective). Name above is our on-line pseudo name, due to vindictive, malicious people in this world. I do not want a response from the shop because it is what it is. My experience and perspective aren't the same as the owner's perspective and it isn't the same as other customers. This is my experience.

This is my first review for Ken's garage. However, they have already serviced our cars twice. Not…read moreonly are they honest, but they are also very helpful and given us options on pricing and recommendations that met our budget and our timelines.

Just don't do it. Go to any other shop. ANY OTHER SHOP. It's not the techs. Its the company. Don't…read morerisk being over charged for work the supervisors are rushing techs to complete fast and likely not done correctly. Just go somewhere else where its more affordable and the company cares about taking the time to do it right first time.

I had a great experience with Butler's from start to finish. The online appointment setter was…read moreflawless. Kimberly, at the front desk, received my truck and me warmly, took my info and truck issues diligently, and then Butler's gave me a ride back to my front door. The young man who drove me was a Veteran. All my interactions with service personnel went very well. Customer service was exceptional. The work on my truck appears to be well done. The leaks have been fixed. No issues now. Thank you for your professionalism and expediency, Butler's. Much appreciated. I'll be back for routine work and more if anything arises.

At Dave's they treat strangers like friends and friends like family. They always welcome you with a…read moresmile. Dave is one of the most professional mechanic I have ever dealt with. He diagnose your vehicle problem and never sugar coats the issues going on with it. You will feel valued vs dollar signs when you walk in their doors. Dave's automotive prices is at or better in the industry.

Family told me to go to this location. I called the front desk lady I'm assuming is the daughter…read morehas no clue what automotive work is and or what professionalism is at all. Told me in quote "this is the wrong time of year to call for work, due to the holidays" my response " well it's not like I told my car to break down?" i told her nevermind. If you have a poor front desk person like her they for sure won't receive any work! I wonder if the owner knows that she is this incompetent in regards to booking clients for automotive work.

We are starting a review that will be updated to reflect our ongoing experience with Morris Smith…read more My adult daughter and I purchased a 2022 VW Tiguan from Jay at Morris Smith on August 29, 2026. My daughter found the car online and was excited to make an offer. Jay was friendly, helpful and our experience with him was great. We did not feel pressured to buy the car. Test drive and purchase took several hours, which is on par with other experiences buying cars. The car needed some work before delivery and we were told to expect the car by September 2 but Jay explained it could take as many as 14 days to be delivered. My daughter was told to drive the traded in vehicle until delivery was made. We called on September 2 and were told it would be longer. Jay communicated this well. On September 4, we were told it would be better for us to come get the car. After explaining that wasn't the agreement and it would be hard for us to come get it, they agreed to bring the car to us and delivered it as promised. The car was dirty and needed fuel, but we were otherwise happy to have the car and noted there were brand new tires on it and new rear brakes were a nice touch. A few days after taking delivery, we noticed white smoke coming from the exhaust. Then came the "check oil level" indicator light on the dash. The oil level has dropped significantly in a few days. My daughter called to have Morris Smith check what the issue was. She was told to consult Google and/or a VW dealer and that the mechanic did not have experience working on VWs. She researched possible issues and it appears the cylinder head likely needs a new seal, or the head is having some other issue which is causing the oil to leak. We are not experts but all signs lead to this conclusion. We contacted Ethos Group, who has the 3 month/3000 mile limited warranty on the powertrain. They advised we have to go to Morris Smith to get the repair done. While disappointed with the issue, we are optimistic that Morris Smith will take care of the issue without making it a hassle. My daughter is concerned she will not be treated the same as I would and I have encouraged her to give them a shot at proving her wrong. She has a call in to the service department today, September 14, and was told by the service department she needed to talk to Jay. She was told Jay was busy and that he would be calling to get the car scheduled for repair. I am hopeful this goes well and plan to update this review based on our experience with Morris Smith moving forward. Three stars for now and we plan to update the rating accordingly. 5 stars for our initial experience, 3 stars for the delivery of the vehicle and 1 star for the mechanical issue. Hoping to update this to 5 stars at the end of this process.

This place is a total fraud factory. Do not do business here!! Offered to buy our vehicle but then…read moretried to fraudulently take possession without paying. Said they didn't have "magnetic ink" to issue a check. Then said they would wire the money but wanted me to leave the vehicle and the title without proof of the wire. I Asked to talk to the owner, who was there, but he wouldn't come out of his office. I've issued a complaint to the BBB. DO NOT DO BUSINESS HERE!

We had dealt with Guns for many years while living in the area. While visiting our truck started…read moremaking a funny sound and we had a long drive in 2 days! They were able to fit us in their busy schedule and fix the truck( major brake problem). Wonderful people and great work

From the owner: Stop in and let us serve you soon!…read more The Hund family has been serving folks just like you in this area for over 3 decades. We are committed to continuing on in the tradition of impeccable customer service that this business was built on. Stop in and let us serve you soon!Stop in at Hund Service Inc today for a routine oil change!Conveniently located at 1101 Metropolitan Street in Leavenworth.Call us at 913-682-4002.

They are a horrible company. They did repairs on stuff i didnt ask for. Or approve. They upped my…read moreprice by way to much. And eventually stole my truck. I would not recommend them to my worst enemy.

The people are nice and all but the work is mediocre at best. I took my old jeep (CJ7) to them and…read morehad them do a Holley Sniper Fuel injection system on it which they claimed they had done before. Also had a new fan and waterpump installed. for the Sniper EFI they spliced the switched ignition wire into the stereo system so my stereo would cut out and then after a few days the jeep wouldn't start at all. On the water pump they didn't put lock washers or locktight on the pulley so the it backed off while I was driving and took the new fan they had installed out and ruined the threads on the pump itself. And finally the wiring on the fan they did was just wires twisted together and some electrical tape. No crimps or proper electrical connections. I paid them well over $2,000 in labor alone and was left fixing all of it myself. They claimed the parts were faulty but they were genuine Holley parts from Summit. Nothing wrong with the parts. Just poor mechanics. Best of luck if you go with these guys. Dont get taken for a ride like I did.

Great people to work with. Honest and always very happy with their services. I won't take my…read morevehicle, anywhere else.

Absolutely a great experience. My muffler was repaired at a great price and in a timely manner. And…read morethe owner Scott is a great operator who value and appreciates his customer.

Had a couple if issues. First, I wanted tires they did not have in stock. I ordered them. They…read morecontacted me and said they has them. Went to get them installed and was told they did not have them. I reordered and the same thing happened. After going through this several times. I bought my tires somewhere else. Another time I would have squeak in the rear when it was wet. They went out and pushed on my car bumper and said I needed struts without looking. I disagreed. I went to the dealer, and they came out and looked under the car. The problem was the design. The parking brake cable went through an eye, and the outer covering of the cable wore off because of the bouncing.

My truck needed new wheel sensors for monitoring tire pressure so I went and picked up four of them…read moreat the GM dealer who said they wanted $100 to install them for me, but I declined because they needed me to drop the truck off and I didn't have time. So I reached out to fire stone because I was working in the area and could easily walk after dropping it off. They quoted me $383 to install the new sensors which is just highway robbery. the shop I will be taking the truck to to have the work done quoted me $80.

I highly recommend them for fast, friendly and knowledgeable service. Very kind and helpful staff.read more

I have gone to them several times with a flat tire. They got me in and fixed the tire very fast.read more