I updated my previous review; Customer service remains top tier but the pricing here is much more…read morethan other service shops; I was able to save almost $900 total from everything quoted just by not going through them

Shop does not stand behind nor guarantee their work. I had my vehicle worked on and when I went to…read moretake it from the shop, it would not power up. The tech looked at it, couldn't figure it out, then they decided to recalibrate it. The vehicle then started. I drove it home and now it won't start again the next time I went to start it. I contacted the shop and they are saying I will have to tow it in at my expense because the vehicle was working when I left. I am only 4 miles from them. Being this is their fault or lack of how to work on vehicles, you would think they would make it right. But they are not. And, are not issuing any refund. I am now forced to do a BBB Claim and dispute the transaction for a shoddy shop.

I was tired of overpaying at the dealership so I decided to try Donovan's when my Maintenance…read morerequired light came on. They got me in and out quickly with no nonsense and no frills but the comfort that these guys know what they're doing and not trying to upsell you something you don't need. I will be back next time I need service on my car. They're closed on weekends but it's worth making time in my workday to take my car to Donovan's.

We've used Donovan's Service for many years. The mechanics are great, and they're always up front…read moreabout what does, or doesn't need repair on our autos. I highly recommend them to anyone who asks.

The girl behind the desk was very rude and didn't even ask what's going on with my vehicle, she was…read moreignorant and not willing to listen just pushing customers out of the door , all she said we are booked up didn't even try to explain or offer any service, a waste of time

I had brought my Jeep into Kev's a couple years ago to have my brake pads replaced. They did a…read moregreat job, at a great price, with great customer service then. About a week ago, I was in a situation where I had to hit my brakes hard. Within a couple of days the brake pad was gone and the rotor was getting hot. Of course I brought it back to Kev's. They were very busy so I made an appointment to bring it in later. He came out and looked at it and could tell it was close to being a bigger issue. It turned out I had another vehicle available so I dropped it off to work on when they could. Also with the pot holes and a couple of rough roads, had them look at the suspension. I didn't expect them to even have time to look at it for week. I talked to them 2 days after dropping it off and they knew what was wrong, but still might be awhile to get parts in and get it back in the shop. I told them no rush. The next day they had it ready. Rides great and no more grinding. Great communication, knowledgeable, fair price, and friendly. Won't go anywhere else!!

Great experience. Fast and quick. Wonderful work. Very reasonable price but more than anything…read morehonest and resonable. A real pleasure doing business with them

Great price and excellent service. I set up the appointment for 9-12-25. They showed me the…read moreproblem - gave me the repair options and finished the repair in 30 minutes. Highly recommend this muffler shop in the Kansas City area. They saved me money by fixing only the pipe section that was damaged - I did Not have to replace the entire pipe. Jim M. 9-12-25

I go here for alllllll my car needs(for 7-8years now). I've had nothing but positive experiences…read more As a female, it's easy to be taken advantage of by mechanics. This shop has always prioritized saving me money by explaining what work was more urgent, and what could be put off til later. I've driven older cars, so work needed can add up. I also appreciate how they update you throughout the process and do their best to get you mobile again asap. Fast, friendly, and honest work!

Was new in KC and looking for a new reliable shop because my VW GTI 07 was on it's last leg. I was…read moreimpressed a few times by these guys and finally decided to write a review. They really care about their work and about their customers. They would text me back updates to the minute most times. I've never had an issue with the price and the few times I pushed back on the quote, they were able to break it down and I was able to corroborate what they were telling me either online or from others mechanics. I've been working on cars my entire life and these are car people. Go here for quick, knowledgeable, and honest mechanics. Neil, Erik, John all commendable.

Very good mechanics. We had a problem while on vacation and the owner got us right in and worked…read morefast to get our problem solved. Very nice and very well informed. Very good price! Wish his company was in Illinois! Thanks again Doug and Chad!

I've gone to Doug for over 40 years. Wouldn't want to go anywhere else. No nonsense just honest…read morework.

Every time I have an issue with my car, they go above and beyond. The owner Joe, his son Zack, and…read moretheir mechanics are professional, helpful and fair in their prices. The services are top quality. I will never go anywhere else.

High Quality work at reasonable prices. Professional, timely, and courteous. Appreciate their…read morehonesty when dealing with issues/problems.

I recently had a lot of work done at Brookside 66. They did some expensive repairs, and I felt like…read morethey overcharged me. Less than a month later, the starter they replaced stopped working. I took my car to Mark Trokey's, and they not only fixed the problem but did so quickly and fairly. If you're in the Brookside area, you shouldn't go anywhere else for a mechanic. I will exclusively be going there from now on. Good, honest, and kind mechanics--they have earned my business and my entire family's as well.

A-OK. Honest, precise work. What one expects, but seldom does. No more words r needed.read more