Seriously great company. Our heat pump went out last night on 1 of the coldest nights of the year…read moreso far (of course!). I looked up companies on Yelp Riggins had 5 stars from everyone. My husband called them at 1:57pm. They called back at 2:02pm and the heat pump was fixed by 3:26pm. He first said that they would come by tomorrow (Friday) but then he asked my husband how old he was. When he told him that he was 82 the owner, James Riggins, said he would be right over! Super nice. Super knowledgeable. And very compassionate. I would call no one else EVER. These are the people that you want to do business with over and over again. Will recommend to everyone.

Read the other reviews and thought I would give this business a try. James was just as…read moreprofessional, honest and courteous as they all said. I was looking for maintenance as it had been quite some time since any maintenance had been done on the system. James came out same day and took care of my unit for a very reasonable price. It's so hard to find good service providers, I wish he could do all my home maintenance/repairs!!

We are a long time, subscribers to Carolina's HVAC and plumbing services…read more Chad finished our six month inspection of both our systems yesterday. He was thoroughly competent and friendly. The inspections lasted two hours and were thorough, with a report card that was honest and easy to read. We are totally satisfied with this company.

I signed up for their annual service plans on my HVAC units and generator. I paid a monthly fee. It…read moreseemed to be a very long time since I recall them coming out to service my equipment. I called and they verifies that it had been 8 month since my HVAC service 14 month since my generator. My winter HVAC service was skipped and my annual 2025 generator service was skipped......however I had paid for them. The customer service person did not seem to care in the least and actually told me I should have called them to schedule the service. I asked to speak with her manager (Mason) and he never called me back. Worst customer service I've experienced in a very long time!

In business today, a company's word and their customer service is how they are judged first. I want…read moreto thank the team at O'Kelley's for being a company that does just that. I live in San Francisco, but my Mother lives in Pendleton. I asked for their help in checking out her 15 year old HVAC unit and they did everything they said they would. Followed up with her to book appointment on the day they said they would call, showed up at the agreed upon date and time, and provided a competitive quote. We are still reviewing options and Mother may just run her unit until it quits , but I will be pushing for O'Kelly to do the work when she makes up her mind! Thank you so much for making a son's job easier from across the country!

I am super pleased with O'Kelley's service. Jake came out the first thing Monday morning and…read moredetermined the problem. The part was ordered and installed on Thursday by Sam. Sam was very knowledgeable and so nice to work with. I also bought their maintenance program. Thanks Jake and Sam!

Had both outside Heat Pumps replaced and as usual their service is awesome. Professional, courteous…read moreinstallers and technicians. After instal had a question and sent technicians to check the units out then the owner stopped by to personally answer it ! Recommended by a friend and thankful he did as we have used them for the past 7 years.

Quick response and repair but the charge for the part was 7 times the market cost, had I bought the…read morepart myself. The labor charge was in addition to the part cost.

We have been using Electric City Heating and Cooling to service our units for several years. Their…read moretechnicians are prompt, professional and personable. They take the time to explain any issues that they encounter and what is needed to remedy them. Their great customer service from office personnel to technicians to management is appreciated. Just had our Spring service done by William and the units are ready for the summer heat!

Paid to have unit diagnosis, told it needed to be replaced. Then crickets.No Follow up ,nothing…read more So called another company, same findings, unit replaced a few days later.

My heat went out yesterday so I called this morning and David was here by 1:00. Explained…read moreeverything he did to fix it. Before I called them I tried another firm and they couldn't come out til Monday afternoon. Highly recommend

Unpleasant surprise today. After 7 years of steady business with Pittman for maintenance, as well…read moreas completely new HVAC system and later a Reme Halo air purifier, got a previously undisclosed $140 evaluation fee when no repair was found to be needed on Halo unit. Was told that this fee applies to all jobs, large and small. We live less than five miles from Pittman's office, and evaluation took about 10 minutes ... but we still get the same fee as for million-dollar homes surrounding the area's posh lake communities? Does not sound reasonable or fair. Guess we need a new electrician for those annual maintenance calls and major equipment installs, since Pittman doesn't seem to care about retirees on limited budgets.

under qualified workers that tracked mud through my house and did not respond to obvious signs that…read morea unit was going bad. followed by more under qualified technicians visiting and trying to check the broken unit without even opening it up to find where the problem was. wasted a couple weeks of my time without heat in a freezing house waiting for them just to say that they wouldn't work on the units. i gladly paid them to come out every 6 months to keep my hvac system working and in good order, but they dropped the ball as soon as real problems occurred. waste of money. if you want to be a filter changing company, then just change filters. do not waste your money like i did with this company.

I had a new HVAC unit installed, very competitive pricing and very knowledgeable. They did a great…read moreinstall and would highly recommend them.

They fixed our A/C which broke about a week later. Of course it was on the weekend. A person could…read morego crazy calling their answering service. When the technician calls back if the call is dropped you have to call the answering service again. It took about 6 times to have a successful communication.. The technician said he would have us set up for Monday. The office would not give any indication of when they were coming. Sitting in the hot house for 7 hours waiting is not fun.

Always good to do business with Gen Air. Workers are always prompt, courteous, and clearly…read moreknowledgeable and efficient in their work.