This was the first time using New Way Plumbing. I am extremely satisfied. During the first time…read morethey came to the house to look at my water heater, they recommended a few different things to save me money. When they came again to install the new water heater, they drained and removed the old one and corrected some existing piping issues during the installation of the new one. They were both very knowledgeable, efficient, and stressed multiple times they try to keep costs low. They understand the financial situation that many of us are in. They were also extremely friendly and I felt very comfortable with them being in my home. I am very happy with the work they did and even after the conversations with Loretta about cost, I was still surprised how reasonably priced it was. I do not have enough good things to say about this company and specifically, Jerry and Loretta. I have some other issues with a bathroom sink and I will definitely being calling them again.

I contacted three plumbers to get an estimate on a job for our bathroom. The only one to return my…read morecall was New Way plumbing. They did an excellent job and were very reasonably price. They also wore face masks gloves and booties. They are pleasant to work with. They will be the only plumbers we use from now on! I had them install a water heater in the past and they were the best price of all plumbers we got quotes from.

Lenhart Plumbing did a great job of replacing the leaking pipe from the well to the pressure pump…read more They replaced the pipe, well pump and the rusted pipes in the well. As the job progressed, we added several other requests for other repairs and new equipment. They responded quickly and professionally. We were impressed by the professionalism of all of the employees who worked in our home! Lenhart Plumbing has been our plumber for many years and will continue to be!

I was having sewer issues at my office and requested a service call. This was Friday April 25th, I…read morewas told someone could come out on Monday the 28th between 10am and Noon. The technician, Dillon was here at 10:15am. I was very impressed with his knowledge and professionalism. He found the issues, fixed them, and cleaned up. I would HIGHLY recommend Lenhart plumbing for all your sewer and plumbing needs!!! I give them a 5 star review!!!!

We had blown the fuse for our furnace on Christmas Eve Eve and the gentleman that answered the…read morephone, after midnight I might add, was very helpful walking my husband through how to fix the problem without charging for an emergency call. Highly recommend, great customer service.

Not happy with what is going on right now... my furnace went out. I called Saturday the tech came…read moreout right away. He said that the furnace needed be replaced and that he could do it on Monday first thing in the morning, it's Wednesday afternoon and I'm still waiting for it to get done (he dropped the new furnace off Monday evening, took the old furnace yesterday afternoon). If I could give less than one star I would.

We have a vacant unit at Coventry Cottages and Ross has been very helpful in nailing down what we…read morenow know to be a simple problem. He has gone back multiple times to ensure there is heat in zero degree weather. He didn't suggest expensive repairs and hasn't charged us for each visit.

Very prompt...fixed 3 plumbing issues in no 5ime! Very reasonably priced…read more **Highly recommend for mobile homes!

Don't hire rusty Martin he over charges and does crappy work and won't pass code he charged me 80…read moredollars to put plumbers tape on ice maker connection just because he was out of tape and charged my sister 225.00 for a sump pump fix just to use used pipes and drill a inch and a half hole worst guy ever takes advantage of people just because he has a gambling problem had to put a star because I can't post without putting star he's lucky to get that

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

I was in the T.V. Appliance & Funiture business for 44 years. and know what customer service is all…read moreabout. That store is no longer. I had a Maytag Microhood that needed service that another dealer would not even look at because I did not buy it from them. Long story short. Farley's in Dixon IL looked at it for me in one day I was told it was not worth fixing and was given a GREAT deal on a new one in the Bisque Color that was important to me. So if your looking for great customer service look no further than Farley's in Dixon IL Thanks to Chuck, Annie & Nicole.

This company has served and maintained my furnace for years even through the flood of 2019. After…read more60 days of underwater conditions, they repaired it for a reasonably price. I appreciated their service and trusted them already. Recently the furnace quit in the middle of Friday night. Saturday morning the emergency line returned my call promptly and hurried over to help. They did estimate and collect a fair after-hour fee based on time. I was again not disappointed when I received the final bill. They are trustworthy and not out to gouge you.

I called this company to perform an inspection of my furnace. They came out all seemed fine and…read morethey said I may need a new motor soon but it was running fine for now. About a week later due to extremely cold temperatures the furnace began to struggle so I called to have the part replaced. They replaced the condenser motor. Our furnace began to smell of burning plastic we called...a tech came out and said it was probably just the new part that was causing the smell. Two days after the part was replaced our furnace died in the middle of the night.They sent someone out and it was determined that the blower motor needed to be replaced.... This was done the next day. I believe they replaced the wrong part in the first place but they would not admit that. They were however gracious enough to take 10 whole dollars off my bill. Not impressed.

They have not closed the area to the crawlspace where they put the tubing. They cut an…read moreunrepairable hole in our living room wall and offered a picture to cover it up.

Talk about SERVICE!…read more My Central air went out today and the temp was nearing 90. I called Dan and he was at my house in 20 minutes. Very polite and professional, he had my unit back to running an hour latter and only only charged me for the labor!