I'll start with the company installing the system using the wrong screws. It caused the system to flood my garage and cause mold damage. The company came out and only wiped off the visible, leaving the mold underneath and behind the water heater. They partially painted the area and left. Mold continued to grow and I ordered a mold report and mold was present and the most toxic type of mold was listed. Submitted a claim to insurance and the company said they refused to cooperate since they came out and "fixed" the issue and I was "satisfied." Damages were over $5000! Do not purchase through this company. read more

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I've had a rain, soft water treatment system for 10+ years with BND quality water doing the service. Can't complain excellent customer service very prompt knowledgeable keeping my system updated and running perfectly. It is an expense to keep up on it but we have well water and it's worth it. They also service the under counter purified water system works great. read more

B & D Quality Water installed our water softener a couple of years ago & we always get great service. And they're always prompt, reliable & very reasonably priced! read more

We purchased the WSQ water system at the suggestion of a former part owner of the company named Craig. This system is not a good system if your drinking water comes from a well. We have recently learned. It constantly clogs and is always malfunctioning. I've yet to hear from the supervisor named Tim. I would never purchase from this company again. Please do your homework before you purchase anything this costly. I'm going to seek professional advice to see what my rights are considering this item is still under warranty. Stay tuned. read more

I would never recommend these people to anyone. They came out to service my water softener after he was done he ran it through a cycle manually and it has never worked again. I called them and told them that the system will not regenerate. The office staff told me it was based on how much water we use and wanted me to give it another week. I told her we had used plenty of water but it won't regenerate automatically. after waiting another week or 10 days I called them and they said that it's been over 30 days since he's been out there so we'll have to charge you another $130 to come look at it. after arguing with them she said that she would check to see if he had anyone going to be in the area and let me know. That was two months ago I still haven't heard from them and my system still not working. read more

This is the best company ever they had great customer service the guy came very very polite I think his name was Irving or Irvin he had only been working there for a month but was great was nice very very helpful explained everything answered all my question which were not many because he explained everything so well we very nice with kids which I loved and he was extremely extremely nice and made me realize how bad my water was and now I have amazing cleaned water he was also very cute anyways but I love the service the water is very very clean it feels like your drinking heavens water I love how it feels when you shower how soft and clear my face got anyways but I hope all your employees are like Irvin or Irving bc he represented you guys so well! read more

that company installed new water system at my house Feb 2022 , that water product still not work I call them 20 time but still Waiting for repair done , I ask them to take that water product and pay my money back and they say we never refund,that company really bull shit , there is no way to give them 0 star read more

The appointment was 1 hour late and after the presentation I was promised a 20 gift card and instead I received a certificate that has to be mailed off to B & D quality water. Like after killing 2 hours of my time they couldn't at least give you the gift card. Then on top of that they want you to give list of friends so they could call them. Yeh right you can't produce gift card for me I'm going to this to my friends. read more

If I could do zero stars I would. This system has been a nightmare from day one. The system developed a leak that took three different visits and three different techs to fix it. the leak caused damage under my sink and I was told it would be fixed. I had several appointments to have it fixed and no one ever showed up. I have had the company call and tell me I am due for maintenance for my filters and schedule the appointment. No one ever showed up. The tech called an hour after the appoint had been scheduled to let me know he was running late. I had already left my house as the appointments are scheduled in 4 hour windows and he called an hour after that window. He told me he would note my account and have someone contact me to reschedule. No one did. I finally called a month later to be told that the tech wrote that I was not there for my appointment and I was being charged a door tag fee. They waived the fee when I told them that he did not show up and then lied. they do not want to listen or do anything in response to the complaints, they just want to keep scheduling the same appointment over and over and then not show up. I would NEVER recommend this company or system to anyone. They advertise in The Home Depot and I would suggest Home Depot rethink that. I do not like to do business with a company that has dishonest employees and does nothing when someone calls with complaints. read more

Not dependable and inconciderate. Had an appt. No show. When i called them, i was told tech was sick, then manager said truck broke down. Appt was set between 10-2, i called at 2:00. I had things to take care of, don't like to be lied to or kept waiting. read more

tech was professional. we bought the system and changed our water and our lives. we even got our 20 dollar gift card.