Bought an ATV in late 2017 - went in for a Honda but Lisa the sales rep kept pushing the Can-Am. I…read morebought it and talked specifically to her that I was buying from them because I liked to deal local with small businesses and how it made it easier for servicing etc later. Fast forward to now and I take it in for service and the kid behind the counter tells me tough luck we don't deal with Can-Am anymore. Clearly the sales rep was pushing the Can-Am bc they were trying to get rid of them and she had no concern for what I was telling her at the time. Now I have to drive 50 miles for the closest servicing. Kid could've cared less, like I was annoying him being there. So their website says they have Can-Am and the sign out front says BRP, but don't believe it. And if you buy anything there remember they may very well not stand behind it a couple years later. Probably won't matter anyway since their showroom is so empty it looks like they are about to go out of business. Will never go back.

Spent $500 on a new carburator for my Honda ATVrecon.It fabled after 4 months.They just blamed it…read moreon Ethano,even though I use ethanol free gas.Opening the carburator it looked like new,which it was.Float and needle valve perfect.They just told me I need a new one.Lady at front desk will only talk to you, even though she has no technical knowledge. They were rude and unhelpful.They are known to never fix a part,only replace and even then not stand by their work. Do not buy there.They will rip you off on repair. My worst experience with any store,ever! And I am 75!

Gotta say, I'm impressed. Was looking to buy a used motorcycle from a private seller. Had Fairfax…read moreCycles do a pre-purchase inspection and I'm so glad I did. They found all the gremlins. Saved me thousands and lots of heartache. Thank you, FC!

I usually work on my bike myself, but this year I didn't want to spend too much time on it,…read moreespecially replacing the stock front fork with an Ohlins on my Yamaha XSR700. I also wanted a second set of eyes to check all my work and inspect everything once in a while, so I dropped my bike off at Fairfax Cycles. The main service I requested was to replace the front fork and exchange the fork and brake oils. I bought the Ohlins fork from Partszilla and dropped it off at the shop. I was missing some other small parts needed, and they were able to order it for me. I had a budget I wanted to stick to, and they were able to work with me to meet my budget and the services I needed. They were very flexible. For the amount of work done on my bike, I'd say the price was fair. The place is very busy all year round, though. Please set your expectations. You'll likely have to wait to get serviced. You'll also need to pick up ASAP. I felt good about all the services performed on the bike. The installed Ohlins fork makes the bike so much better. Will I come back, a definite yes.

These guys are amazing!!! I came in with a non-motorcycle service issue. I needed to replace the…read moredonut spare tire on my minivan's donut rim. Automotive tire shops can't work on the narrower tires. But motorcycle tires are narrower than car tires. The service department fixed me up lightning fast, and with helpful, joyful, great attitudes. I can't praise them enough! You guys are fantastic!!! Thanks so much!!!

Unfortunately they decided not to contact me. I don't know what's the reason, probably not Deaf…read morefriendly. Dishonest and rude. I was trying to give them a chance by phone call. I called and relay (interpreter) heard a rude guy, he said "I'm not going deal with him", obviously they aren't Deaf friendly. My community not pleased and they wouldn't doing a business with this store. I spoke with the HQ about this situation and they not pleased how the store treats me. The HQ referred me to other store which is more Deaf friendly. It's all good. So I wouldn't recommend this store.

I had a great experience buying from Shore Cycles. I'm a small distance away so did a lot of…read morepre-sale communication over phone calls and email. James and Tyler were very accommodating and informative. On-site to buy, James and Alex handled all my exhaustive questions courteously and demonstrated a great knowledge base about their products. Would definitely recommend and would purchase from them again. FYI in addition to pre-owned bikes they also have new parts, gear, etc plus some lines of new equipment.

I needed to get my enduro inspected and inquired what was needed at Shore Cycles. Everyone was very…read morefriendly and helpful, and very giving of their time and knowledge. Inspection went without a hitch. Great service, thank you!

HOT DAMN LET ME TELL YOU ABOUT AN AMAZING MOTORCYCLE PURCHASING EXPERIENCE…read more Looking for 2 wheels? This is THE place. From the moment I walked him, I was treated by staff as if I had purchased a new motorcycle every year - stellar and impeccable customer service and attentiveness. The guy who owns the dealer is one of the nicest people you'll meet and he just wants you to do what you love, go ride a sweet bike and get that grin ear to ear. Call sales, ask for Will - will is ultimately the reason I purchased my z900. Extremely knowledgeable and all around gem of a human being - he wants to make your dream a reality and he'll go to the end of the earth to make it happen. Everyone here is amazing - apparel, techs, service and sales - gem after gem of humans here who actually care about you. I will 1000% without a doubt bring all of my bikes here for service (yes they service Harley's too!!) and I'll be buying all my future rides from them too. MOD - y'all are amazing because you care. With gratitude, Kevin And ask for Will - stellar salesman and stand up guy

Great deal on new BMW motorcycle. No hidden fees on the sales order like other motorcycle dealers…read morecharged. Go here first to make a deal on a new motorcycle.

Service writer misstated brake issue for the techs. Brakes weren't diagnosed correctly nor fixed…read more Burning smell not addressed. Cruise control not repaired and diagnosed incorrectly.

The service representative was rude and disrespectful! When he didn't hear the vehicle information…read moreI provided, twice and got it incorrect two times, I asked if I could go directly to the website and enter the information myself. He got upset. When I asked for the direct website, he said, "Google it and hung up." I guess I'll take my business over the bridge to Virginia...Way to go Maryland business.