Service writer misstated brake issue for the techs. Brakes weren't diagnosed correctly nor fixed. Burning smell not addressed. Cruise control not repaired and diagnosed incorrectly. read more

The service representative was rude and disrespectful! When he didn't hear the vehicle information I provided, twice and got it incorrect two times, I asked if I could go directly to the website and enter the information myself. He got upset. When I asked for the direct website, he said, "Google it and hung up." I guess I'll take my business over the bridge to Virginia...Way to go Maryland business. read more

Brought in a UTV still under Warranty with a 100 miles/50 hrs. Never modded or Watered with oil leak in the rear. 1 1/2 months later I was told they couldn't find it and Charged me a $160 Diagnostic fee for NOT FINDING IT?!?!? Even though they acknowledged the oil on my skid plates!!! Yes it got it home in my garage and oil still leaking... read more

Could never get a straight answer on a price on what I was looking for.. so I went else where

I brought my motorcycle to Atlantic Cycle and Power in Waldorf, MD and was told the turnaround time for service would be 3 weeks. It's now been over 3 MONTHS, and my bike is still sitting there. No clear communication, no updates, just excuse after excuse. To make matters worse, when I came by to grab some personal belongings off my bike, staff gave me unnecessary attitude -- like I was the problem. The lack of professionalism and accountability is honestly unbelievable. If you're thinking about bringing your bike here for service -- don't. Save yourself the headache and go somewhere that values your time and respects you as a customer. I'll never return and definitely won't recommend this place to anyone who actually wants their bike back in a reasonable timeframe. read more

I took my Maverick X3 in for a seat clip that was missing since I purchased it. Only had it 5 months. Explained the situation to Doug being as though I did not t purchase from there and he took good care of me. Got the part ordered and he had it installed. Took a few weeks but it was due to the part coming from BRP in Canada. Once it arrived it took them few hours and I was ready to go. Thanks Doug. read more

Atlantic has great service on prices, installing and repairs. They pretty much have everything that you need. Motorcycles, Side by sides, ATVS, Dirt bike, jet skis and all kind of parts and accessories you need. read more

Bought a SeaDoo Explorer Pro here and have been back for service (winterization, etc) several times since. The service department is always on their game. I just picked up today and Doug was great with getting me in and out quickly. Super nice guy and very helpful. Thanks!!! read more

I bring my bike here every year after the winter break. This last experience was rough. Brought in on Saturday, early. Was told it would be 2-3 hours. I ended up calling around 45mins before closing and was told they weren't able to get to it that day. Definitely would have thought I would have gotten a call for that update when they figured it out. Was told my bike would be taken care of on Monday, but I'm assuming because of the weather we had they might not have been open but again no call or update. Then Tuesday comes and they finally say they start the work but they only called three times that day to inform me of other services needed that I will have to pay more for. And then didn't call again that day. I called them when they opened Wednesday morning and they told me my bike was ready. I've never had an issue with the work that they've done I just really have an issue with the lack of communication and updates and to seem like they would only call me when it was time to add another charge. I don't care about the price. I'm not worried about the money. I'm worried about being updated about the progress because I have to change my schedule around so that I can pick the bike up and if I keep doing that without updates, it's a huge inconvenience. Sad to say, but, I don't think I'll be returning. read more

A total new service staff is needed or just get rid of the service department altogether at this place, never had a good experience with the service department here. Lazy, rude, bad work and no customer service whatsoever . If i could give a zero i would, to the highest degree i would extremely not recommend this place for any service work whatsoever. If in SOMD just head to c&m in Mechanicsville instead read more

Wish I could rate this company a zero. My elderly father just recently purchased a brand new atv from this place. One of the main things he was looking for in a atv was 4wd. Salesmen at the shop sold my father a 2wd atv and presented it as a 4wd. After a couple days my father discovered the atv was 2wd and contacted Atlantic. The management team told him they would give him 2000 dollars less than what he payed for the atv just a couple days prior. I highly recomend anywhere but this place. Romney wv or fredericksburg va .... don't go to Atlantic. read more

ive been a customer of GRD/Atlantic cycle for over 12 years, the past 4-5 years the service department and management has gone completely down hill. they're not safe and totally deceptive and dishonest. the service managers and other service intake staff have rotated out like a revolving door,so the only person left responsible is the owner John. attitude reflects leadership. this is not a reliable or safe establishment. read more

Worst place to get any work done. Took my Gen 1Haybusa in for service. It was not running properly. First I was told we can look at it. Okay. After about 2 weeks was told it was the fuel pump. Okay. Had fuel pump replaced along with spare plugs and coil packs. This took over a month. Got call my bike was ready for pickup at 3:08 pm. Was told by angry service lady if I'm not there by 3:45 I won't get my bike. Anyway l. Finally get my bike back ride for a day and same problem I brought it in for still happening. Call Shop and got a very negative response. You guess it from angry lady. Able to get it back to shop about a week later. (I am an over the road truck driver) Anyway. They take the bike in and about a week later tell me it needs a battery. Buy battery and bike is still not fixed properly. Was told their mechanic is highly skilled in Haybusa maintenance and repair because he rides one. Well he doesn't know jack. Took bike to another shop and had it back in a week running perfectly. He actually did the research and diagnosed the problem. In short Atlantic Cycle gave me the run around,didn't know what they were doing and their customer service was lacking any kind of freindliness or even care for the customer. You are treated like you don't matter. Will not return or recommend to anyone. Although the young lady that checks you out is the best and most considerate person there that I came into contact with. read more

I took my 2022 Canam Ryker in for service on a Thursday and two weeks later they had not look at it. When I first brought it in the older gentlemen in the service department lacked basic customer service. After two weeks they finally found the issue to be the thermostat and said they would have to order the part. Well The week of June 19th it rained everyday. My husband decided to drop by on Wed or Thurs and my Canam was sitting outside unprotected in the pouring rain. Needless to say my husband lost it. I finally picked up my vehicle this past Saturday and the customer service is just awful. Not one person spoke with me about what was done, nothing just here's your receipt and your key. I will never patronize this business ever for service or to make any purchases and will advise anyone I come into contact with to do the same. They should have the option for no stars. I only gave them a 1 to be able to post the review. THUMBS DOWN FOR THIS BUSINESS. read more

Almost anything you can need.. friendly service, great bikes in stock from kid's bikes, mopeds, to 4 wheelers and motorcycles. read more

Atlantic Cycle & Power - Motorcycle Dealers Near Me - White Plains, Maryland

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I purchased a 2010 Honda fury in 2017 this shop has provided me excellent service since the purchase day. I have not experienced any bad experiences here. I'm a patriot to Atlantic Cycle & power. Even when I add accessories and put a wire in the wrong place and the bike won't start they find my error and correct it. V/R Todd Epps read more

Oh they are cool so cool they don't acknowledge you in the showroom! Everyone is mad! Some of the guys in parts are ok but the rest of the employees need to find a new profession! Stay away read more

Extremely slow and exceptionally bad customer service. Stay clear of this repair facility, especially for a Honda Goldwing owner. FYI, they told me the Honda technician is not a full time employee. Putting the CB system installation aside, I also requested an oil change and a driver's backrest installed. Suffice to say neither of those services were performed after my bike sat there over a week. The only thing they did was move it to the parking lot in the morning and back in the shop from closing. I know this because of movement/tracking system installed on my bike. read more

Went to buy my first dual sport, would have paid cash. They seemed like I wasn't important, to be honest I was asking novice questions. I was asking questions about the motorcycles and there differences as well as lowering and they were not sure, didn't bother asking someone who knew the answer. It wasn't even busy and I was one of three people in the store at the time. I had to search and find someone to answer the questions I had. They were not qualified sales people that knew their product. Very mediocre experience. read more

Poor customer service! The only reason they have a one star so I can post this. DO NOT purchase with this bike retailer. When you return items they charge a $25 restocking fee. They aren't friendly at all. One gentlemen was the rest of the staff in the accessories give non-verbal rudeness. They have special needs workers that they follow around and micro-manage. One employee sitting behind the counter puffing his electronic cigarette... a young lady return after getting a oil change and her bike didn't sound suitable to her. read more

Atlantic Cycle & Power - Ridiculous - Motorcycle Dealers Near Me - White Plains, Maryland

Purchased a bike from them on 04/06/20 (2012 KLR650). Given the current situation, I had no complaints with how quickly and easily the transaction was processed - I was in and out of there in relatively short order. Unfortunately, that's where my high marks have to taper off. I was led to believe during phone interactions on 04/05/20 that my helmet and riding jacket were to be included in the transaction, if we could make the deal happen that weekend. I'd also bought a set of folding aluminum ramps, tie downs and straps - which I did get 10% off on, but was charged for the helmet - at which point I didn't even bother looking at jackets, seeing as I was charged for the helmet. I've made 3 attempts to reach out and get this resolved, and have had no response from my salesman, finance dep't, or anyone else at Atlantic so far. This was my 1st purchase, and I'm now questioning if I'll do further business with them. read more

I normally do not post reviews like this, but the lack of great customer service for such a company truly had me disgusted. This is my FIRST TIME going to this shop/taking my bike for an inspection which it initially failed due to three things (Tag lights not working, Front tire needs to be replaced, and a new chain). With that being said the inspection wasn't bad costing only $72, and I was advised they'll do the work and if its done within 30 days you'll pass the inspection. So of course I get the work done. When all said and done, after spending $250 on parts they add on another $260 for labor. Because it takes TWO hours of labor to complete Three (Really Two Things because the tag lights only takes minutes) for their technicians. God forbid you need two tires replaced or a chain and the sprocket. Im at a lost of words for how this company screws over their customers. I tried to speak with a manger multiple times only to be told on the third time calling back speaking with George from Service tickets that the manager was not in and will be there tomorrow. Which wasn't convenient because I'm getting my bike TODAY. Also asked if their was anyone else that I could speak to regarding how slow they are at doing jobs that should take minmum an hour, but of course they said I can only speak with the manager. George did not seem to care nor did he have the decent courtesy to to apologize for telling me to call back three times before saying the manager will not be in. Again, if you couldn't tell from reading this I wouldn't EVER go back here/nor recommend anyone looking to get work done to go here because of my experience. Find a private shop that will work on your bike like it's theirs instead of this place that take your bike and charges you as if you dropped off your car broken down on four wheels. read more

Put my bike in the shop to get some work done. Which cost me almost $1200. I let them know I couldn't pay it all up front and was making payments while the bike was still there. Long story short, I go to pick my bike up and at least 5 screws were missing from the bike along with 4 pieces of my plastics. They claim it was not in the bike when I dropped it off. Which is a damn lie. So sorry that GRD took over this shop because they did the same shady mess at their other shop. Things were missing from my husband's bike when he took it in to GRD. They take parts off the bikes to put on others for sale and lie about it. Beware. I will never get anything done here. As far as the folks on the merchandise side, I trust them... but I would NOT get service or buy any of their bikes. NEVER AGAIN. read more

There are lots of businesses struggling to find good help. GRD Atlantic Cycles is no different. Although they are always looking for good technicians and other labor help, they are able to go above and beyond providing great service. JDS Racing has 15 bikes that we get serviced at GRD and we highly recommend this business for sales, service and parts. Thanks GRD for keeping our team Racing. See you at the track. read more

I recommend highly that you NOT get your Honda Goldwing serviced at this facility. Specifically, the parts Dept. sold me a Honda CB Kit/Antenna and subsequently the service Dept told me they do install such equipment. When I complained, they decided to make an exception for me. I drop my bike off on Monday, 26 June and was told it would take 1-2 days for the job. I checked on Wednesday (28 June) and told to check back on Friday (30 June), when the part-time Honda technician would be working. On Friday, a very rude, unprofessional lady in the service Dept. told me she wasn't sure when they would get to my bike, but it may happen the next week. Fast forward to Wednesday, 5 July, and the same rude service lady said the Honda technician MAY have time to look at my bike on Friday (7 July). The excuse is the technician is only part-time and he spends the majority of his time doing tires, inspections, and batteries. As a result, the technician has a hard time finding enough time to work on my bike. Suffice to say I immediately picked up my and there was no apology and opportunity to speak to the service manager, who happened to be off today. As a result thereof, I highly discourage anyone who value their money, honesty, and good customer service to stay clear of Atlantic Cycle because they don't care about good customer service or about their poor reputation for service in motorcycle community in the DMV. read more

Took my bike in to get a MD state inspection after almost being conned in Clinton. These guys took at the most 10 minutes to get my bike inspected and had excellent customer service. I appreciate the kindness and professionalism these guys showed me. It's hard to find a legitimate business like this around my area. read more

I have used Atlantic for several years, but my most recent experience was very disappointing. The place seems very different since GRD has taken over. I had to take my 2016 Kawasaki Vulcan Voyager back several times after they installed slip-on exhaust. They either did not know, or failed to inform me that a power commander was needed as a result of the exhaust change. Then they could not figure out how to sync the power commander. After going back and forth, for over a month, the power commander is better, but now the fuel injection error light is on. Their answer "we have done all we can do, you should take it to someone that can fine tune it." Very disappointed. read more

Went to get oil and a filter for my sport bike and they had everything I needed on hand. The staff was very knowledgeable and kind. I had them research a couple other parts for me and they had those on hand as well. The price was VERY competitive for having everything on hand. I like to look very thoroughly on parts pricing on the internet before I buy anything and they are priced better than amazon. They have a HUGE selection of gear for on and off road use. They have a big selection of bikes as well. I'm very pleased with my experience! Go visit them. read more

If there was a way to give negative stars I would. I had my bike involved in a hit and run a few years back and the left side blinkers were not working, only the right side was operational. They diagnosed it and of course was most expensive fix they could give me besides saying buy a new bike. Pick up my bike to find out now the right side isn't working either and this time the gauge doesn't even show and attempt for the blinkers to work. Didn't trust their call on that giving the fact they had dumped my bike the day I got it and tried to blame me.. Finally found a shop after I moved that I trust enough to look at my bike, mechanic called me and said wires from the harness (yes all wires for blinkers) were disconnected giving zero power and shrink wrapped along with couple others rearranged into the wrong spots. So if you go to them for any mechanical work be highly cautious. read more

For years, Atlantic treated their customers poorly. In fact, their bad attitude was well known in the local community. I made the mistake of buying a Yamaha ATV from them. They treated me so badly that for years I bought my parts from a dealer in West Virginia . I also purchased 2 other ATVS from out of state. Atlantic has new owners, so I decided to give them a try by purchasing parts for an oil change. When the parts didn't fit , I returned them and was given a credit on my debit card......which didn't occur. in other words, I returned the parts but haven't gotten my money back. When I called to discuss the problem, the parts manager told me he "shouldn't have given me my money back". When I pointed out that I haven't gotten my money back, he told me to "take my business to an Arctic Cat dealer in the future". New owners....same old shit. Avoid this place at all costs. . read more

I dropped off a Honda EU3000is generator at Atlantic Cycle in January and didn't get it back until July. Why five stars you ask? I'll tell you why. Being a dealer certified mechanic carries with it a lot of responsibility. You are responsible for fixing products that you did not manufacture - and also dealing with the qualms from customers who have issues with those items. The reason for the delay is because of two reasons -1. A global pandemic, and 2. Honda. Honda delayed responding to Atlantic Cycle, and also "didn't know" what motor to send. I may be mistaken but I think there is only one Honda EU 3000IS associated with the serial number they sent. When ever parts were actually sent, they promptly installed them without delay. Their service, sales and parts department is staffed with great friendly people AND they were very professional. When dealing with Atlantic Cycle (when it pertains to warranty issues) remember there is a third party that is a key player too. read more

Never take your bike for service.! You'll never get it back. They have a shitty service department. Jeff is a liar who promises to call back but never calls back. He'll give excuse(lie) after excuse as to why your bike isn't ready. read more

do not take your bikes here!!! held my bike for 3 months. i called multiple times and got no calls back. after 3 months told me they couldnt fix it and that i had to take it elsewhere. terrible business read more

This was the worst service experience of my life. Take a seat, I'll try to make this as short as possible. Took my bike there April 4th 2017 because the engine kept cutting off as soon as I released the throttle. I was originally told it was going to take about 3 days, then later told 2 weeks. That's fine... I called 2 weeks later and they told me they ran a bunch of test and couldn't find anything at all so they messaged Kawasaki and that they should get a response in 24hrs and contact me. I waited a couple of days and then decided to contact them. Was told they still didn't have answer yet and are still waiting. It was excuse after excuse after that. Got in contact with the service manager almost a month in and come to find out my bike was never touched, supposedly they fired the worker for it and put someone new on. Waited a couple more days and I was told "your bike might need a valve adjustment which is around $700" told them to do it and was told that it will be a week and I'll get a call. Of course I didn't get a call again so I went in again the 2nd week. I was told "we were going to call you in a few days, your bike might need a valve adjustment which is around $700." told him thats what was said 2 weeks ago, what happened. The excuse, "o, we didn't know that you actually wanted it done and we didn't want to put pressure on you cause we don't want to assume anyone's financial situation." there is several things wrong with this sentence. 1) your already assuming my financial situation if you don't want to tell me something cause it's priced high. 2) if you don't remember telling me anything, then how am I suppose to know if I can afford it or not. 3) if I was having finacial issues, wouldn't it be better to tell me so I can decide to get my bike or find a way to save money to get it fixed?...... Anyway i decided to talk to other mechanics who all believe that a valve adjustment was not needed and it was just an excuse but didn't think I would be able to get my bike back because for them to know it's the valve, they have to break down the bike pretty far which is alot of work. Decided to go back and ask to see my bike and the seat was literally the only thing off for them to charge my battery. I told them I was taking the bike and to get it ready for me. While getting my bike ready they said my front brakes werent operating. I knew something was suspicious cause I literally got my brakes upgraded to steal lines 2 weeks before giving it to them. Told them don't touch anything, I'll get it anyway. They tried to charge me $130 for a diagnostic and refused to pay because my bike was never diagnosed....told them let me see the mechanic notes to see what they actually did. Those couldn't be provided. I didn't pay them a dime. I took it d=own the road to grd who did my brakes.... The mechanic came right outside and tightened a valve by the brakes and my brakes started working again. So they pretty much sabotaged my bike for them to keep it. Grd let me know they started my bike Tuesday morning. The bike was finished Tuesday night. Apparently my throttle cable was loose and they attached it back and it was fine. Atlantic cycle had my bike for 6 weeks, tried to sabotage me and tried to charge me close to $1000 to get my bike done while GRD did it within day for $100. And once again, this is the short version, that's more bull crap added to this that made this experience even worse read more

I appreciate Jeff working with me on a few issues that I mentioned in my original review. My experience went from negative to positive, and it's nice to know that the staff at Atlantic valued my input. I would visit Atlantic again as long as Jeff is still there. read more

I don't know how they stay in business. They were bad 15 years ago. They're still bad. I've been using a different shop for motorcycle repair, but thought "maybe they've gotten better." Nope. I stood at the parts counter for nearly 10-minutes. Nobody help. Wrote them for an appointment on their website...no response. Just bad to sad. read more

This place is absolutely a joke. The service manager is the biggest lier ive ever seen. Smiles in your face as he's feeding you BS on top of more BS. Then i try and get in touch with the store mgr. that clearly doesn't call you back and avoids you and your voice messages. read more

I was waiting for the new model Suzuki Bandit to come out and check to see if they had any in stock. Salesman was nice enough but clueless. When I asked why the price was 11,999 vs msrp of 8,999 he couldn't explain it. A manager walked over and told me it was a simple matter of supply and demand. Since the supply was hard to get the prices went up accordingly. Decided to wait and went to the parts dept. It is okay for clothing if you are not too picky, but actual parts are almost all ordered at the time of purchase. I can order parts myself and wait for them. Anyway last but not least the following week I was out of town on business. Went into a dealer in KY and they had a few Bandits priced at 8599. Less then msrp. In talking with them they said they have no problems getting any model from the mfr. I will not ever return to Atlantic Cycle. read more

As a previous service customer - after 2 years my bike needed service again. I was told they no longer provide service to any motorcycle older than 10 years. Not even for bikes previously serviced by them. Guy on the phone quoted "Owner's Policy". Well, okay then. Totally within your rights to set limits. I'm sure they are very good reasons but I will say that when I am back in the market for a new bike (as one would be with a 13 year old bike)... I will not come here. They cannot force me into buying a new bike! read more

I would honestly give this place half of a star if I could. I am in the market to upgrade my motorcycle and Atlantic cycle and power has the bike I want. So I called them to ask if they have any wiggle room because I found the same bike at 4 other places for over a thousand less. The guy didn't seem interested in talking, but figured he was busy. So, after we hung up I decided to ride my motorcycle to the store in case they were willing to do business and give me a reasonable price on my bike. Being that I rode my motorcycle I wore regular jeans, motorcycle shoes (which I bought from them), a cheap motorcycle jacket and my brown Army backpack from previous deployments. When I walked in there was one salesman helping someone and 2 salesmen just hanging out doing nothing. I walked around for 10 minutes and was completely ignored until I walked over and started talking to a salesman. Then he kept trying to pass me off onto another salesman. He finally succeeded and passed me off onto Clint who was completely clueless. He walked around the store for about 10 minutes looking for a motorcycle. Then kept telling me that he can get the color I want in but couldn't give me a ballpark idea of how long it takes. Then he said let me talk to my manager it will be about 10 minutes to search for the bike to see how long it will take. I waited for about 30 minutes and during this time I watched the manager do a whole bunch of nothing except joke around with 2 salesman. Then a guy walks in while clints in the middle of helping me and starts helping this guy that just walked in. At one point I looked over and saw the manager singing and dancing at his desk to a song that was playing while flailing his arms around and singing the words. It was beyond unprofessional. After I waited for over 30 minutes while I watched this crazy display of confusion and unprofessionalism, I put my gear on and walked over to Clint and the manager and said "hey man I have to go so I don't get caught in the thunderstorm." Clint just looked at me and said "ok man thanks for coming in"...... Really guy are you serious right now!?!? So I asked if they found any of the bikes and the manager said the computer was searching and it will take a few minutes. Clint said he would call and took my name and number. When I walked outside I put my helmet on and I watch the manager and Clint walk out with the guy that walked in while I was supposedly being taken care of. Then I realize that they were doing an appraisal on a guys dirtbike for a trade in I believe. After I rode 45 minutes home, I didn't have a call from Clint so I called Atlantic cycle and asked Clint if they found the bike. He said "I'm with a customer and didn't get to talk to the manager, I'll call you back as soon as I'm done". Just as I expected he never called back. I walked into this place totally ready to buy a motorcycle. Just because I wasnt wearing my nice street clothes doesn't mean I can't afford one of your bikes. Never judge a book by its cover because in this instance you couldn't have been more wrong. The motorcycles are overpriced. I found the same bike at 4 different places in the area for over a thousand dollars cheaper and because you guys snubbed me and were so unprofessional, I'll definitely never spend another dollar here. You lost out on a decent payday today and when you didn't call me back I spent that time calling other shops. the shop that I found the bike at is over an hour away, but knowing that your store isn't getting any of my money makes it totally worth it. I would actually go all the way to NY if I had to as long as you guys would never see another dime. Good luck, if you keep conducting business this way you won't last. In the military we are taught to give the respect we ask other people to give us. I suggest you take a lesson from your combat veterans that work in your parts department because you could use it. I myself am a combat wounded iraq war veteran and could never treat people the way these guys do or act with such unprofessionalism. Update: I bought the motorcycle I was looking for, for $7928.00 out the door which is less than their price before they tax you and charge you all of their fees. Granted I had to travel all the way to PA to get it, but a three hour drive was well worth it. Especially since I knew they weren't getting any of my money. read more