Thank you again for keeping me safe on the road Ray's. I wouldn't dream of visiting any other…read moremechanic and glad you're just an hour away. I'll tow it to ya if I have to! With the service engine light on recently and knowing that after auto zone's no return of problems and Googl-ing it returned that as long as it wasn't blinking...that's all I cared about in order to drive it to you to figure it out. As mentioned, and you sold me with your trust as a female when one of your mechanics said after half a year had gone by way back when I first bought this car and I assumed surely it needed an oil change even though the mileage wasn't up yet. You guys checked everything and said I really didn't need it but when I was back in town the next month to get it done then. That's customer service. Even yesterday, he hook up to figure out what was really wrong with my car was explained and why the $35 charge for you guys to do it checks things that Autozone does not. Then like magic all the exclamation marks were shown to me. It's just a huge relief to have Ray's in my phone & on Yelp for standby in case phone kicks it.

I have taken my car to Ray's on several occasions. This last time has been the worst. Not only have…read moreI been told my car would be fixed by a certain date (which has gone and passed by at least a week), I have been treated like a second rate citizen by a certain person. The mechanics have been great, but I feel as if customer service has been thrown out the window. I should have been called and kept up to date on the progress of getting parts, and now getting the work done. I have complained to several people--names I will not share, but nothing has changed. I really like the mechanics here. They do great work and are fairly quick about it too. I just wish they were quick about work they have already started, but as of yet not finished.

Since I can't reach you by phone. Skylar says you're busy each time I call. Then no one's…read more answering the phone. Here you go: Subject: Request for Refund Due to Incomplete and Misrepresented Vehicle Repair I am writing regarding the repair performed on my daughter's vehicle on [date], for which I paid $348.85. The vehicle was returned to us with the same issue it was brought in for. Within a day, the condition worsened, including white smoke from the engine. When the vehicle was brought back, we were informed that the head gasket had blown and that this type of repair is not something your shop handles. Additionally, your employee stated that when the vehicle was moved after the repair, it was apparent that something was still wrong, yet this was not disclosed to me at the time of payment. Based on this, I am requesting a full refund of $348.85 due to: - Failure to properly diagnose or repair the issue - Return of the vehicle in an unsafe or worsened condition - Failure to disclose known issues at the time of release Please respond within 7 business days to resolve this matter. If I do not receive a response, I will proceed with filing formal complaints with the Better Business Bureau and the State Attorney General's office, and I will consider pursuing this matter in small claims court. I would prefer to resolve this directly. Sincerely, Lynette Javery

Love this place. Always fast and professional service. Only place we take our vehiclesread more

Have brought my Mercedez 320SL in several times and am very happy with the service received…read more Wonderful not to have to go to the dealer! Such great staff and owner, and love the little detail of a useful gift package left on passenger seat!!

Beware of this store. I bought 2 new front ties from Bayou Motors in Waveland, MS for my wife's…read morevan. The next day while traveling she had a blowout on the drivers side front tire near Livingston, AL on I59. She did not run over anything, it was just a defective tire. The van was towed to a tire store in Livingston that inspected the tire and determined it was defective. They replaced it with different brand, (Toyo). I called Bayou Motors the next day and explained what happened. They said my wife must have hit something and they were not responsible. I will never patronize this business again.

Took our truck in on Tuesday morning as of Wednesday afternoon they hadn't even looked at it, they…read morehad told my husband they were bringing it in that morning and that wasn't a lie. That kept taking other autos ahead of it so we went and picked it up and took it somewhere else. I asked the front desk person if it was standard to do people this way he just lied and said they had been busy. I know they had been taking other cars ahead of even looking at ours as I spoke to a customer while I was there. The guy at the desk was rude and unapologetic. I would never do business with those people.

Quite expensive compared to competitors. Not sure why, it is just an oil change. Was done quickly!read more

Needed to do some grocery shopping, visit Lowes, and get an oil change; since this WalMart was in…read moresight of Lowes, I decided to try them for the oil change. got there at 2:45 PM, asked if they could do an oil change. They said they could . They have 4 double bays, two for lube - there was one car in one bay, and one car in front of the other bay. The guy who wrote the order said they were being slow today but it should be done in less than an hour - seemed a bit long for the few vehicles in the shop but I decided to go for it and grocery shop while waiting. they finished the car in front of me in about 15 to 20 mins and moved my truck onto the lift at 4:28 I asked when they were going to start on mine - the guy at the counter said there were 2 cars ahead of me ( meanwhile my truck had been parked over the lift for over an hour now meaning that entire bay had been unused and unusable for that entire time ). Told them to just give me my keys: he said I needed to go tell one of the mechanics in the shop area. Went into the shop and there was no one in the entire shop area. Went back inside and told the manager I needed my keys - he went out and found someone to move my truck outside. At 4:35 when I drove off, there was only a single person in the shop area and NO ONE working on any vehicles. I understand that this is not a repair station; that the people working there are underpaid; that the conditions are not good; that it is thankless work in which there are no incentives to do good work or be efficient; but all of that is on WalMart. Avoid this place like the plague

they rotated my bad back rim with old tires to the front and put my hood rims with new tires on the…read moreback and stripped almost all my lug nuts and when I asked who did it they all denied knowing

When calling to see if they have the tires you want make sure you press option #1 to speak to…read moresomeone who's actually at the store. Option #2 sends you to a call center. The call center told me they had 4 tires exactly like the ones I was replacing in stock at the store. When I arrived at my scheduled appointment time the tires I confirmed the prior day were not available. Had they been I would have paid roughly $1000. The search for my tires turned up empty. My only choice for a comprable set would cost me another $900.

Took my car in as it was over heating. I ask them NOT to do any work until they called me. I…read morewaited to hear back and when I didn"t, I called them only to find out they ran a 39.95 dianostic test and didn't find anything wrong. I ask why??? it is over heating. OH I DID NOT KNOW THAT! LISTEN ...they replaced the thermostat and called me to say that didn't fix it and now it would be over 400.00 in addition to the 330.00. NO WAY!!!!!!! DON"T GO HERE! ANYONE.

From the owner: Tired of Waiting? Paying Too Much/ We Offer FAST Service at Reasonable Prices! Custom Exhaust-A/C…read moreServices-Shocks-CV Joints-Struts-Tires-Tune-Ups-Catalytic Converters-Computer Wheel Alignments-Transmissions-Mufflers-Brakes-We Sell Utility & Construction Trailers. Senior Citizen Discount.

Oil change and tire rotation Did a great job. Lobby was…read moreclean Offered discount for teachers and nurses.

Had a bunch of additions to my new 2025 truck. All were installed correctly (BedRug, bed cover,…read moreSwing Cases, caliper covers, etc., etc.) They were recommended by a local body/paint shop. Worked out perfectly.

I went to Premiere Ford in Waveland August 25,2023 for oil change and tire balance and rotation…read more The appointment and service was done in a timely manner. However my car was returned with grease all over the front fender, all 4 wheels had grease on the wheels. I had to wash the car when I got home. In my 79 years I have had many cars serviced at many many dealerships in several states and NEVER had any of my vehicles returned to me dirty. It is obvious to anyone that I keep my car exceptionally clean. Interest in and respect of the consumer does not seem to be a priority. Sharon Settle

If I can give it less than a one star, I would definitely do that, but I have to do one in order to…read morepost this. 1-STAR REVIEW -- GEAUX FORD, WAVELAND, MISSISSIPPI My husband, David Bates, purchased a truck from Geaux Ford in Waveland, Mississippi, on July 3, 2026, and what should have been a straightforward vehicle purchase has turned into an extremely frustrating financial and customer-service experience. Originally, I gave Geaux Ford a five-star review because, at the time, I genuinely believed we had a good experience and had no idea that the problems we are dealing with now would follow shortly after the purchase. I would not have given that five-star review if I had known what was going to happen afterward. During the purchase, we were told that the financing rate would be 6%, but after the transaction was completed, the financing documents reflected an interest rate of 7%. David has a credit score of over 700, so naturally we questioned the difference and wanted to understand exactly how the financing was handled. The purchase documents also show that we were charged $3,730 for a 48-month/48,000-mile Extended Service Contract and $634 for GAP insurance. We were told the warranty was the Platinum warranty. After taking the paperwork to CUSA Federal Credit Union, we learned that comparable coverage was available through CUSA for substantially less, and CUSA was able to offer us refinancing at approximately 4%. We therefore began the process of refinancing the vehicle and resolving the warranty/service-contract portion of the transaction. CUSA provided us with written documentation explaining the warranty-related payment and refund process. We were subsequently told that payments were being sent to PNC Bank. According to the information and tracking we have, payments were overnighted by the dealership on August 17. We were told that two checks were sent together. One payment, approximately $500, has cleared. The other payment, approximately $3,230, has not cleared according to the information currently available to us. At the same time, PNC provided a payoff statement showing a payoff amount of $31,775.97, with a stated daily amount of $6.39 after the payoff date. The problem is that our refinance with CUSA cannot be completed until the existing transaction and related payments are properly resolved. We have now been dealing with this since July 3. We have communicated with Sebastian in the finance department and Keli in accounting, and we have repeatedly tried to get this resolved. Unfortunately, we still do not have the complete accounting we need showing exactly how the warranty cancellation/refund, GAP, checks, credits and PNC account have all been reconciled. We have documentation from the dealership, PNC and CUSA supporting what we are saying. We are now escalating the matter to Geaux Automotive Group management, Ford Motor Company, the Mississippi Motor Vehicle Commission, the Mississippi Attorney General, the Federal Trade Commission, the Consumer Financial Protection Bureau and the Better Business Bureau so that the transaction can be independently reviewed and properly resolved. We are not asking anyone to simply take our word for it. We have the paperwork and are asking for the numbers to be reconciled. At this point, we want three simple things: a complete accounting of the transaction, resolution of the outstanding warranty/refund and payment issues, and the ability to complete our CUSA refinance without continuing to incur unnecessary costs because of delays. This experience has caused significant stress, wasted time and missed work, and we believe customers deserve clear communication and professional follow-through after they purchase a vehicle. Our advice to anyone purchasing a vehicle is to get pre-approved through your own bank or credit union before going to the dealership, know your interest rate and total cost, and carefully review every service contract, warranty and GAP charge before signing. I genuinely wish I could still give Geaux Ford the five-star review I originally gave them. Unfortunately, based on everything that has happened since the purchase, I can no longer recommend this dealership based on our experience. We sincerely hope Geaux Ford will take this matter seriously, review the documentation, and finally bring this transaction to a proper resolution. David Bates & Leslie Bates Vehicle purchased July 3, 2026 -- Geaux Ford, Waveland, Mississippi