B&R flooring is truly incredible. Our house was damaged during a bad pipe burst during a freeze last winter and we had to suddenly replace all the tile in our kitchen, laundry room, fireplace surround, and downstairs bathrooms due to water damage. B&R helped turn a terrible experience into a silver lining opportunity to beautify our home. Brian C, our contact there, was amazingly helpful, attentive, and patient as we wrapped our heads around the scope of our project and our vast tile needs. He answered all of our questions and did not pressure us into making a hasty decision. B&R's price, selection, and range of products was excellent compared to other suppliers. We were able to get terracotta, terrazzo, slate, Zellige tile, subway tile- all at the same place. We ended up leaning into a handmade aesthetic with glossy greens, blues, and earthen hues. I am beyond happy with how our project turned out and the customer service at B&R was top notch. They have earned us as repeat customers for any of our future projects for sure. They also have great hard wood and carpet options. I happily recommend them to any homeowners who are looking to remodel, rebuild or upgrade! read more

B and R Flooring America - Just one of the beautiful tiles supplied by B&R - Carpeting Near Me - Lacey, Washington

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After shopping for hardwood flooring and carpeting to upgrade my condo, I decided to go with B&R even though their prices were the highest. This is because of the professionalism and great service I received from Angela Stolz in making my selection right through to project management and final installation. It was a bonus to talk to someone who knew the products so well and had strong design skills. The install team was led by Alex Barrera who had about 30 years in the building trade including years of flooring installation. True confession - I'm a perfectionist - so I kept a close eye on the installation including how the team worked together. I was impressed with how efficient the team was and their attention to detail (lots of measuring and math!) They carried B&R's commitment to customer service throughout the job, even when they were asked to stop and take a different approach. Friends who are home remodelers have seen the results and have asked for Angela and Alex's contact information. The couple who laid the carpet did a beautiful job too. Professional and efficient. Overall, my experience with B&R was excellent from start to finish - I couldn't be happier! Thank you B&R team. read more

B and R Flooring America - Transition trim - flooring to slider door extrance. - Carpeting Near Me - Lacey, Washington

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We purchased tile from B & R Flooring and had a very disappointing experience. When I called to arrange a return, our salesperson Brian said we were past the 30-day window -- even though it had only been about a week. He told me he would contact the manufacturer and get back to me. He never did. I followed up twice more and received no return calls. My husband also tried reaching him and did not receive a response. Here's the thing, nowhere in the paperwork is 30 days stated. To make matters worse, the contractor Bryan recommended botched our project, leaving us unable to use the tile. When we returned the unused tile to the store, they refused to issue any refund. The lack of follow-through, communication, and customer service was extremely frustrating. We expected better support, especially after purchasing materials and trusting their contractor recommendation read more

Horrid ableist scam artists ripped off a family with a kid in a wheelchair to the tune of $40k lying under oath they didn't know an ADA compliant home clearly being built for a person in a wheelchair was being built for someone with a wheelchair despite being told numerous times. People who scam the vulnerable and especially the disabled need to be run out of this industry starting with these con artists. read more

I did a full house interior remodel last year and my contractor brought me LVP samples from several sources before bringing me samples from B and R. The material I chose has been down for just under a year now, and I couldn't be more pleased with the final results. My contractor did the actual instillation. In addition I purchased stair carpet from B and R, which their employee installed, and that was perfectly done. I couldn't be more pleased with my salesman, Brian Crawford, the service I received, and the price I paid. read more

We purchased new hardwood flooring and we are extremely happy with it. B & R arranged for installation, which was done very expertly. Highly recommend this business for your flooring needs. read more

If you are going to use B & R for any installation, hope that the sub-contractor does a good job. You do not want to deal with Ray the service manager. He is rude, condescending and does not back shoddy work. Never will I use them for any flooring needs nor will I recommend them. read more

Our flooring is so perfect! Thank you !! Great selection, wonderful people, and they even reminded me to come get the box of extra floor when I had forgotten I ordered it! EVERYONE comments on how Super beautiful and durable our floor turned out. We'd love to brag but it's all thanks to B&R flooring! Thanks so much!! read more

B and R Flooring America - The color and textures are so calming and inviting!! - Carpeting Near Me - Lacey, Washington

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After shopping several other carpet retailers, we went into B&R and worked with Chip Lutz. We had been looking for just the right patterned carpet to have cut and bound into area rugs. Chip was quick to understand what we were looking for and we quickly found a great solution very quickly. Chip took our order and explained that the process of cutting and binding had some variables in it, but they would do their best to expedite it and arranged for a delivery. They beat our expectations by a week and the binding came out perfect. Chip was great to work with and kept us informed about the status along the way. We are very satisfied with B&R and highly recommend working with Chip! read more

Worst experience ever They were hired to redo my floor through my insurance. First it took months for them to get material they installed it and within months floor started to lift. They did not stand by their warranty I had to deal with a guy named ray He is the rudest person I have ever dealt with. I wish there was a law to deal with poor installation and quality Would not recommend this place to my worst enemy Totally disgusted with this place DON'T USE THEM read more

First experience with B and R Flooring and it will not be my last! Walked in and Terry immediately helped me pick out a great carpet for my rental property. He was very knowledgeable and friendly! What a pleasure to work with him! The installer showed up right on time and got to work. Great experience, great people! This business was recommended to me by a salesperson at Home Depot! You have to be good for another business to tell someone they should go there- glad I did! read more

My Dad recommended B & R. He had previous experience with them and was very happy. My husband and I decided to check them out. We walked in and Terry greeted us right away. He was very knowledgeable and listened to our wants/needs. He had a great selection to show us. We chose a flooring and he sat us down and priced it all out for us. Unfortunately we will have to wait awhile to be able to afford it and I will update my review at that time, but so far we are very happy with B & R. 5-stars for customer service and selection read more

We were looking for various types of flooring due to different issues but did not know specifically what we needed. Brian worked with us patiently as we went back and forth making a decision. Ray did a great job sliding us in for deadlines even with Covid. And Jeff did a great job installing the floors and dealing with all of the surprises that we did not know about. We are extremely happy with our new floors! Thanks to all. read more

B&R installed pre-finished hardwood floors in almost the entire home. They did what they said at the price they quoted me. And to my untrained eye they did an OK job. At the end I was left with an awful lot of finish work: base board and wall trim missing or needed replaced, transition pieces that didn't quite fit or were missing, doors that wouldn't close, drywall that needed repair or painting. And to be fair they said they wouldn't do any of that, they were 'just a flooring company'. But I don't think I was given good consul as to how much of it there would and they just left me to my own devices to finish it all. The lesson learned for me is that if there is a big job like this, get general contractor who will do all the work as well as address problems that come up as is apt to exist when you pull up decades old flooring. Also, they subcontracted the work out and I was left to deal with the subcontractor myself (luckily a great bunch of guys) I didn't get the sense that B & R was doing much supervision of the work and left me to work out problems with them directly. read more

Good design ideas; however, they subcontract all of their installation and take no responsibility for delays or quality. I do not recommend them and will never use them again. read more

When purchasing a counter top, be sure you understand that you get a one year manufacture Warrenty and B&R adds another year. Okay? Problem is they offer no Warrenty on the adhesive. If there is a problem with the counter top raising too bad for you. Think about it before you use them. My understanding is, even if you call during the two year period that you are on your own after and get to redo your kitchen. I don't have the hat kind of money so I'm going else where. There are places that offer a lifetime warranty. read more

I have been in B and R flooring in Lacey twice. Once, years ago when I was looking for flooring. The sales people were NOT helpful - basically just said look around and see what you can find that you like. The second time was yesterday. To their credit B and R had come to my house and measured for laminate /wood floors without me first placing an order. I went in yesterday to find a piece of tile to go over my stove (very small piece) - as well as to order the laminate / wood floors for downstairs. I told the first salesman what I was looking for and after a few minutes he left us to browse (which was fine). A little while later a second sales person came over and asked if I was doing OK - I said I had a problem area and YES I did need help. When I started walking back to the desk with the second salesman - he turned to the first salesman and asked if he had been helping me. First salesman then said YES and "she just needs to pick out tile" in a rather dismissive and condensing way. Now I understand that YES I did need to pick out tile - but I was asking for a little more help than just wandering around. I left. They lost a very small sale as well as one that would have been thousands of dollars. I called back later to give them my name and officially tell them I would not be following thru with the flooring order. They again were very rude and basically said I had no reason for walking out earlier in the day. read more

Although I had my new house completely done by this company, seven yeas ago, the formica has completely been come apart. The edges are coming apart and their are bubbles in the bathroom and kitchen. I tried contacting B&R, two years ago, but they never returned my call. I would be careful of who does the work. The carpet layers did a good job. I would never have this company do any installation of any kind again. read more

Terrible experience. Started with Deanna-if you don't agree with her-not good. Ended with poor service and rudeness while trying to handle a flooring issue. Also, a terrible job installing tiles. read more

I like to get my tile. staff knows what they are talking about . been using them for years sorry for the late review.

We've been going to B&R for all our flooring needs for several years, and have always been very pleased with the service, product and "can do" attitude. We recently had new vinyl planking installed in our old (about 80 years or so) home; I can't being to express how happy we are with this company AGAIN! The job was done to perfection; our sales person was awesome......all in all another perfect experience with B&R. I don't understand the negative review here...we had no problems at all with anything. Thanks again, B&R! read more