This is my second time taking my Tesla Model 3 to B&S Hacienda Auto Body in Dublin. This time, there was significant damage to the font right headlamp/bumper/etc. due to a car running into me as I was entering a lane. There was a lot of damage that I thought would be very costly, and take at least two months to repair. Thanks to the great work of the team, insurance came through and the work was completed in just a few weeks. The car looks like new! I am always so pleased with their customer service and work product. I highly recommend this body shop if you're looking for really strong quality work and great car to both your car and you as a person. read more

Stellar work and service from Melanie, Josh and the staff at B&S. I'm very picky about body work and I took my wife's new Lexus here for a rear end repair as they are a Lexus/BMW certified body shop. Melanie helped ensure that our vehicle was fixed correctly as the other party's insurance wanted to cut corners. I highly recommended body shop. Thank you very much for all of your help, Melanie and Josh. read more

This body shop is top notch in quality and professionalism! I've had to use them on 2 separate occasions and Alfred was always ready to make sure my car was taken care of fully!!! I appreciate how they kept me updated during the entire process! read more

They did an excellent job fixing my BMW X5. They worked directly with my insurance and kept me apprised of status. I did not have to call and inquire once. I would definitely use them again. read more

B & S Hacienda Auto Body has been our company of choice for autobody repair for many years. The people working there are always helpful and professional. We just recently had an incident with my BMW, and loved the fact that they went above and beyond In helping me out in getting things fixed. Thank you Kinnen for your help! read more

Excellent service through the entire process. Robert provided a detailed estimate. He answered all our questions. Hebe in the office provided excellent customer service throughout the entire repair process. She provided updates of the progress on the vehicle repair. Keegan provided excellent service when we picked up the vehicle. The work performed on the vehicle was perfect! Thank you for providing such exceptional service at competitive pricing too. read more

So thankful to have brought my Buzz here after Dublin VW damaged my car. Spoke with Alfred about the process and he was so helpful with answering all my questions. Easy drop off and pick up with excellent communication through phone calls and texts. The location of the fix looks amazing. Glad they put my rear license plate on the bracket properly with better screws than those that were provided by the dealership. Thank you to everyone at this location who had a hand in helping me and fixing my car. read more

Where I do begin!!! Want to thank Dublin B&S especially Hebe ...she kept me updated through the repairs and kept me in the loop every step of the way!!! Keep up the GREAT work as always ...this will always be my go to body shop !! Thank you to Koop and Ryan for always accommodating me when the unexpected comes up!! Excellent work!! read more

Wasn't sure if I should share my experience but I didn't feel it was a great customer experience. Our Toyota vehicle got hit on the left fender and bumper area while it was parked. We took the vehicle to B&S Hacienda in Dublin given the Pleasanton office referral and the great reviews. The shop sent over a tow truck on their behalf without charging us directly. The tow truck driver was very friendly and towed our vehicle to the body shop after mix-up with another vehicle somehow. We waited 1 week before they started to work on our vehicle with the tear down which was a surprise to us (almost going to towed the vehicle to another shop). Got excuse they were busy as usual. It was great that the body shop and AAA were on the same page so we got Enterprise rental vehicle with the same schedule so far. Every week I called in for status. On some occasions, the body shop would text me an update or email from the insurance company. It was probably like around 1.5 months before it got fixed as we thought. The fender and bumper repair looked very good quality work. Paint appears to match the other body parts of the vehicle. We noticed that there were some light but noticeable scratches on the left side of the vehicle from the car accident that the body shop rep help get a detailer to fix with rubbering compound. The body shop rep, stated we need to signoff the paperwork before we can go for a test drive. In addition, we couldn't leave the rental at the shop parking lot while doing the test drive even for a few minutes. So I had to leave my wife there waiting for me to come back. With the short 20 minutes drive on the local street, the vehicle appeared acceptable but needed more driving before I can ensure everything was fixed. Upon driving the vehicle more on the freeway the day after, I noticed that the vehicle pulled to the right and the steering wheel was off centered. I drove the vehicle back home slowly to not get into an accident. Surprised that the body shop didn't even go through test driving the vehicle before returning to customer and we had to troubleshoot it. I brought the vehicle back to the body shop and was given a copy of the paperwork of more inspection to be done but not by the body shop but the local Toyota dealer. So they rep called the Toyota dealer and stated their work was completed on the body shop side and anything mechanical needs to be dealt with the Toyota Dealer. The body doesn't get paid for mechanical work as I learned. So we spent the next hour at the Toyota dealer waiting for service advisor. I was unable to get a rental vehicle given Toyota didn't have any and AAA was closed for the long holiday weekend. Eventually after 1 week, we got word that the vehicle was fixed. I thought the whole customer experience could have been better handled and managed. I wasted so much time going back and forth and not getting status update on the repair and the vehicle won't close to being prep correctly. Worst to that the vehicle wasn't really fixed correctly mechanically. The body shop rep names were removed since I didn't want to blame anyone. Customer is asked to go to dealer to get the mechanical issue fixed didn't seem that right. I hope writing this review will bring a better change and customer experience to future customers. read more

Great quality body shop authorized Mazda dealer , your car after accident become brand new again great body work and paint and clean your car real well after finish . I recommend this to others who have accident , they do all the insurance claim work . The staff is friendly and text you every step of the way with professionalism .thank you B&S. read more

Great service, Great work, they are extremely nice and helpful to make your experience a pleasant one. I would absolutely use their services again. read more

I was recommended to have my brand new Toyota Highlander repaired at B&S after someone dented the rear end of my car in July. B&S came highly recommended by the management at the Toyota dealership in Dublin, where I purchased the car as well and local friends. B&S was very professional, and extremely communicative throughout all steps of the process. After 3 1/2 weeks I have a brand new car again. Thank you B & S and thank you Hebe for your attention to detail and staying on top of the insurance companies. I would recommend anyone needing bodywork done to go talk to this shop!! read more

These guys know what there doing. Jorge was very helpful and the communication he provided was on point. He explained every detail what had to get replaced with my Model 3. The shop is clean and safe I felt really good leaving my Model 3 here. Super super satisfied w the service and work that they put in. If your Tesla needs repair this is the shop! And trust me there was a lot of work that had to be done. read more

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If you ever have any body damage to your vehicle, this is your place. They may be a bit out of you area but they are a certified body shop and do exceptional work. Great communication with their clients. They work diligently and keep you informed as to everything going on with your vehicle. They even provide progress photos. I will just say, the team here puts all their customers first. Reach out to them if you need body work read more

B&S Hacienda Body Shop on Scarlett's in Dublin was the only body shop from Stockton to Dublin that would accept our car for repair. They informed us of the process every step of the way. They were courteous and helpful every time I called.! read more

Had some minor damage that needed repair on my 2011 Challenger. The team was great, I dealt primarily with Jorge and Chris. They answered all my questions and even provided some insight on future visual maintenance that I could perform myself. The work even came below the quote! Will definitely be coming back for any paint or body work as well as car washes. Thanks Team! read more

Deplorable customer service. After two weeks of nearly non-existent communication we sent our Mazda to another shop. B&S didn't tell us for five days that AAA gave them the go-ahead. Finally, B&S's Manny told me to tell AAA to send the check for the entire amount before they would start. B&S initially said they would handle all contacts with AAA. They didn't and expected us to do it. Why didn't they handle all AAA contact? B&S denied talking with an AAA appraiser even though AAA has records of the contacts. B&S also wanted our $500 deductible up front. Really? Don't know the skill of their shop as their wretched customer service drove us away. Dublin Mazda, who referred us to B&S, was shocked when we told then of B&S's practices. Lastly, B&S's estimate was also $1K more than a AAA shop. B&S was a colossal waste of our time. read more

Very rude, dishonest and disrespectful employee. I took my car to have its front bumper replaced due to accident. The Dublin branch B&S Hacienda kept my car for almost a month and half saying there were backorder at the Infiniti on OEM parts. I called Infiniti to check the status of my parts that B&S Hacienda ordered. Infiniti informed me that the parts have been delivered to the body shop. I physically went to b&s Hacienda to follow through the situation but no one seemed to care. Finally when my car is ready for pick up, I dropped off the rental car at the body shop as the receptionist assured me that she will notify Enterprise to come pick up their vehicle. However, b&s Haciend's employee failed to notify Enterprise for another three days. for that reason enterprise changed my credit card for those extra 3 days. luckily I disputed the charge and got refunded. After few months, I started to notice signs that work was not done correctly, so I was going to contact California Bureau of Automotive Repair and request a post-repair inspection. that the B&S Hacienda completed. Unfortunately, my car got stolen from my home where I parked it before I have it inspected. read more

Recently, my new 2018 RAV4 was damaged while at the parking lot, so I took it in to B&S Hacienda for repair. The offending party had taken responsibility for the damage, and their insurance company agreed to pay for all the repairs. While the damage was not too visible or too much, the repairs needed were extensive. B&S did a very good job of explaining to me what needed to be done, and were straight up about how much it would cost and also how long it was going to take to be repaired. The repairs that they did on the car were indeed very good. I am impressed by their attention to detail, because that is exactly what I was looking for in a body shop. For a job very well done, I will say a big thank you, and recommend them as an honest and quality body shop. read more

Thank you for taking the time to help me with my mess of a car. With your honesty I was able to find a better solution for my car.

I've been using B&S since they had their body shop in Pleasanton in the 90s. Yes, over 20+ years now. Robert and Tony and his family are dedicated people and it's been awesome watching their business grow over the years. I bring everything I can to them because I just want it done right. I just got back from picking up my 2013 Subaru BRZ which needed an aftermarket wing prepped, painted, and installed. The results are fantastic, you'd never know this wing was never included with the car. Totally happy with the results. read more

B & S Hacienda Auto Body - Painted wing is spot on! Love the results! - Auto Detailing Near Me - Dublin, California

I called the office and the lady answered my call said will have a Tesla specialist call me back. They never did ! !

Lost my business today. Was hit by another driver and got an estimate here based on all these great yelp reviews. After that, I had to keep calling and following up. Complete lack of customer care. I even called the other location to speak to the person who did my original estimate. Four hours later- it's been crickets. Finally had the insurance put a stop payment and pull the check. Apparently, they didn't care. So taking my business elsewhere. read more

Just picked up my car, 2010 Mercedes c300, today from Robert Sanchez, the owner, and couldn't be happier! The superior level of customer service he provides can't be matched! Before he even received my business, he went above and beyond by coming to my workplace to check out my car. It had been rear ended and I also had a window broken from a thief in San Francisco (lame right?). We traded information so he could contact me after looking up what the costs may be (initially just for the window repair, but I knew by his attention to detail and great customer service that this was where I was going to get the bumper fixed as well). Not only did he maintain excellent communication throughout the repairs, he also added a personal touch by helping me obtain/return my rental and thoroughly inspected my car and found other damage the impact caused that the other shop I had gotten an estimate from completely overlooked. My car is more beautiful than it was before the accident and I would recommend this business to anyone and everyone!! Only place to go!! To make it even better, it's a family run business that has been running for, I believe, three or four generations! Robert is such a kind person and a great dad! How could you want to take your car anywhere else!? read more

B & S Hacienda Auto Body - The finished product!! Thanks B & S!! - Auto Detailing Near Me - Dublin, California

The best attention to detail. Passed the credit card test for door jams/creases, looking into the light for buff marks, even the matching of the paint is done on an artistic level. I feel like my bumper (2015 Toyota) is better than new?! I know it sounds like a fluff piece, but IMO auto repair experience is pretty rocky and its difficult for the average person to get the best quality repairs. The Employees from both of my experiences have been fair, patient and honest with me even when I needed them to navigate some logistic issues with insurance. I think it might be a bit on the spendy side, but absolutely worth the cost and a moderate wait. read more

Went in to B&S to get scratch out of my car and am I glad I did! Cooks collision down the street wouldn't even come out to look at the car and had me 1 month out to make an appt to give me an estimate?!? I walked right into B&S based on great Yelp reviews and David gave me an estimate immediately. They are packed with cars and Mercedes actually recommended them. My car was in the shop within 2 weeks and as promised, car was done within 5 days! Rob the owner was fabulous, all staff were friendly and David was the icing on the cake, professional, great service, prompt and he made my experience here as smooth as possible, esp dealing with insurance. I would always recommend this body shop to anyone looking! Work on the car was flawless, wow. read more

One of the representative was very rude to us. they made an error on their estimate and when we went to pick up the car, the price much higher than the estimate. When asked why there is a discrepancy this guy basically snapped at us and told us that its all our fault that we had an accident. He did reduce the bill to match the estimate and basically got agitated with us. Very rude and did not expect such treatment of customers. read more

Very unprofessional shop and dishonest. Claim to be professionals on Tesla cars but very limited knowledge on more complex issues. They don't have the man power to work on these vehicles or the knowledge. They will take in your car and make excuses why they can't work on it at the time and delay the process. Just take a look at their lot. It's full of unworked vehicles. STAY AWAY FROM THAT SHOP. read more

What more can I say? Every time I come to B&S Hacienda, I'm treated like a person, & not a number. You can even rent a car from Enterprise and they take you directly to you car which is waiting. My car is beautiful. It's a place you hope to never have to go to, yet are relieved when you do! They are VERY detail oriented, so expect your car to be damn perfect! Robbie and his team runs a tight ship, which ensures pure perfection. Thank you (again) B&S Hacienda to you AND your team! Another job well done!! read more

B & S Hacienda Auto Body - Another Perfect Job.... No idea where the damage even occurred. - Auto Detailing Near Me - Dublin, California

I had such an outstanding experience having my Mercedes AMG serviced by your team that I absolutely needed to Yelp and express how overwhelmingly pleased I am with the service and advocacy I received from David White. A few weeks ago I gave B&S a call after having a mild bumper incident but enough so that it needed to be replaced. I came in and David saw me right away and immediately started helping me through the process. When my insurance came in and pushed back on replacement instead requesting a repair David knew what was best for me and my vehicle and was my advocate with the insurance company and saw to it that I was covered and the bumper was replaced. He worked tirelessly to get the job done in 1 week and even going above and beyond and picking up the parts (that Mercedes failed to ship out as ordered) so that I could pick up my car today. I honestly cannot recall a situation where I received such exemplary customer service in my life and David was extremely professional, knowledgeable and made what could have been a nightmare truly a walk in the park. Thank you David White you earned my permanent referral to B&S Hacienda! Happy Holidays! Dawn Couch read more

Terrible customer service and incompetent employees. Absolutely no communication or updates from the staff and they couldn't follow simple directions while repairing my vehicle. If I saw these recent reviews of fraud, which are starting to put things into perspective, I wouldn't have had my vehicle repaired by them. read more

I initially saw these guys a few years ago, remembered that I had a fantastic experience, and brought my car back to them in August. There is so much I appreciate about this company, here is a summary: 1. They stand firm on their commitment quality and vehicle safety and will absolutely not be kowtowed by the insurance company to "cut corners" and perform repairs using aftermarket parts. B&S is also meticulous about following manufacturer recommendations for repairs. 2. They constantly kept me in the loop, calling me several times per week with updates. They were similarly very communicative by email. 3. The work done is absolutely top notch. I would venture to say that my car looks better now than it did BEFORE my accident! 4. The staff at B&S are uniformly polite, kind and considerate. This is no easy feat given the level of frustration that people have had to deal with in 2020. read more

HIGHLY RECOMMENDED. My Tesla has dropped there close to a month and all employee has been extremely helpful (if I can recall: Lalo, Kylee and Ryan). I was selecting from b&s San Ramon, Livermore and Dublin. I'm lucky to chose Dublin one not only because the productivity of works but also the quality! Employee has continually sending me updates of my car thru text message and keeping me on the loop! Definitely deserve 5 stars! read more

Manny, Kylee & the Team at B & S are up front and honest, extremely responsive, and did EXCELLENT work on our vehicle after we were rear ended. Its always tough to find a repair shop that you trust when you don't know much about cars yourself, but this is the only place we will bring our cars from now on! The insurance company drug out authorization and payment but B & S fought for us every step of the way- no one wants to have a car in the shop but B & S made this whole process a breeze! read more

This is probably the best, most honorable body shop I've even had the unfortunate luck to have to use; unfortunate in that their services were required because my car was hit. The car looks brand new after they finished the work. Baron, David and others did an absolutely first rate job, both with the repairs, selection of components and with trying to keep me and my insurance company informed on the status of the repairs. The only thing that didn't go perfectly was the return of some of my undamaged carbon fiber parts, but they did the honorable thing and reimbursed me for their cost. If I ever need to use a body shop again, it will be B&S Hacienda. read more

My brand new car (less than 1 yr) was damaged by a rock or something hitting the hood, so I took it to B&S Hacienda in Dublin, which Toyota Dublin recommended. I worked directly with Manny, and he was AMAZING!! He gave me an estimate, worked directly with my insurance, helped me with a rental car, and kept me informed during the whole time. A few days after I got my car back, looking brand new again btw, I was hit while sitting at a stop light. I had the tow truck take it directly back to B&S and Manny, and once again, they did an amazing job. Manny even was patient and kind while I broke down sobbing (not only about the car but about all the crap going on in my personal life). My car looks BRAND SPANKING new again!! This shop is the BEST! Great work! Great customer service! And Manny is the BEST!!! read more

Hyundai of Dublin recommended B&S for a minor repair to the trunk of my car that was not covered under warranty, due to a bracket being broken from the inside of my trunk. They were conveniently located right next door to the dealership, so it was super easy to get to. When I arrived, one of the team members met me right away and offered to assist me. They were able to give me a fast and easy quote for the repair, plus they helped me understand my insurance coverage as well. I ended up just needing an adjustment rather than a repair, which they were able to do on the spot. I will definitely go back to B&S for future auto body needs. read more

Great service all around! Manuel was very helpful and explained the whole process. He made direct contact with my insurance company and kept me posted on the repairs being made on my RAV4. They finished fixing my car within two weeks. I highly recommend them for any major repairs. Ask for Manuel! read more

Somebody ran into my brand new car (no plates yet!!). I took my car, through insurance, to B&S Hacienda. Everybody who I encountered was very friendly and helpful. The manager Ryan was very knowledgeable and able to help me with any questions I had. I worked directly with Celina and Jose during the repairs. They updated me frequently as to what was happening with my car and were able to get it all taken care of in a very timely fashion. My car looked brand new when they were done. I was very impressed with the entire process from start to finish. I will be taking my cars to only them going forward, and I'll make sure I refer everybody I know to them as well!! read more

It is hard to find guys like them now and these days... Met Robert at Yanagi Grill the other day when I took my staffs out for lunch. We sat at the same table, chatted a bit, and exchanged our business card... Couple of days later, I found a long scratch on my bumper and driver side panel....I was pissed.... Decided to go to another auto body shop right down the street from my office and get an estimate. The other guy took a good 5-10 minutes look, and quoted me $800 for the repair... I was shocked... Finally went through my wallet, found Robert's card, and stopped by B&S right after. Robert greeted me personally (and he even remember what dish I had that day). He walked to my car, took a 3 sec. look, and asked me to pull to the back... He asked his worker for some of these, rubbed some of that, and voila! He buffed out the scratch from both bumper and panel..... I was floored... When I asked him how much I owe him, he said "You owe me nothing! I did it from the heart, and I love what I do..." I was touched... As a business owner myself, I truly respect Robert and his crew. He not only saved me $800, he also showed me what kind of person he is. I hope I don't have to bring my car there in the near future, but if I do, B&S will be the only place for me to bring any of my cars. read more